Not sure why you hired the guy with the long hair, but his behavior was extremely disrespectful. I…read morecame in with my dad and uncle, who do not speak English well, and he kept speaking to them in a very rude tone. He repeatedly told them to move because people might get confused about who was in line, even though they clearly did not understand what he was saying. After I explained the situation to another employee and asked why he was talking to my dad that way, I was told he didn't mean anything by it. However, he never apologized or acknowledged his behavior. Instead, he continued sitting on his phone. There was hardly anyone in the store at the time, so this level of customer service was very disappointing. The way he treated my family was unprofessional and unacceptable.

I went recently to make an Amazon return, the store is neat and clean . The clerk was professional…read moreand friendly. The time spent on line and making the return was less than 10 minutes. My only complaint is about the parking lot and crazy drivers!

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

I went to the Mill Creek post office, after hours, to use the kiosk machine but their label maker…read morewas broken so I decided to stop by Pony Mailbox & Business Center. When I walked in, the person at the counter measured/weighted my package but quoted me over $10 more than USPS for the same ground shipping. When I said "wow, why so much?", he replied back with "It would be the same at the post office" which is not the case because I just returned from the post office. And they also won't tell you that USPS' flat rate shipping boxes are cheaper than what they quoted me. I told him, I'll just take it back to the post office during normal business hours. When I returned home and I told my wife about this experience, she said warned me about this place as they tried charge her $1 to print a label for prepaid postage. I understand small businesses need to make some profit in order to stay in business but marking up 30% to 40% more than post office is probably not a good business strategy knowing USPS is one block away and UPS is just across the lot inside Staples. As much as I would like to support small businesses, I won't be coming back here again. Lesson learned.

Very poor customer service per my earlier review. Very rude and dismissive and I only wanted to…read moreship a package 15 minutes before they close.. owner said they don't ship for ups and I said yes you do.. you're listed on the ups website...... I was shamed and treated as a fool. They won't be getting my business

I live out of state, my clients live right around the corner from this place. I contacted this…read morebusiness and told them I needed to get some very important time sensitive documents signed, notarized, and overnighted to my office. This location was able to take and follow directions wonderfully. They were friendly and very effective. I would definitely recommend this business.

I shipped some books here via USPS to a friend. I even bought a box and packed them at the store…read more Easy enough, right? Nope, my friend received a purse instead. Ok, so they put the label on the wrong box -- no biggie. After their ho-hum approach of "looking into it", it was pretty clear they didn't have a clue as to what happened to my books. No biggie: I requested that the owner, Anwer Mangrio, give me a call (I left multiple messages on his machine), but received no return call; he elected to put it all on the shoulders of the clerk rather than take responsibility. This struck me as irresponsible, and, quite frankly, cowardly. As someone who has owned businesses in the past, I always would work with customers on issues and never hid behind my employees. To be honest, I would have settled for a a small amount of store credit -- a simple gesture and admission that they had made a mistake. However, it was relayed to me by the clerk, that since I didn't purchase insurance, they could not file a claim. In other words, they were willing to file a claim with the carrier to pay for their mistake -- again offloading responsibility onto someone else. In summary: you'll likely be able to conduct simple transactions with everything going well; if it doesn't, don't expect the manager to react with integrity.

This place is a giant rip off. Not only do they charge the maximum price for every shipping label,…read morethey refuse to void unused unscanned labels. Do not give them your money, either use the drop box at the CVS in the same parking lot or head to one of the pony express outlets.

The only ups store I'll go to! The guys there are fast, kind and friendly. I do a lot of amazon…read morereturns and they're always happy to help with any questions I have.

Pleasure to go there. Attentive, friendly and professional…read more Great prices, beats competition. Will go there again for shipping needs.

Love the French guy who runs this here! He's always so friendly, so helpful and if I could…read moreliterally everything from here I would. Awesome shipping place!

Super friendly and helpful. Been going here for years…read more They have a good selection of boxes and stuf. Once I forgot tape to close a box and the lady at the counter taped it up for free.

spin the wheel and try your luck some days are good…read more Some days are bad. The owners apparently don't follow their sign on the door and open later. I walked in to get a month worth of mail. Nothing in the box trash all over the floor. I'm beginning to wonder if I made a right choice in choosing them.

I feel like I have finally become a regular here! My at home printer is kind of a pain, so when I…read moreneed to print something for work I always just send it here. The online portal is pretty easy to use to make copies, I haven't used it for anything else. I have also made signs on canva and have been able to send them direct from canva to this location! I never wait long here. If there is a line, it generally goes pretty fast. My orders are always done WAY sooner than the estimate I get online, and they are ready for me when I get there. It is also very inexpensive to print here and the quality is consistently good. The staff is great- they are quick, sharp, and eager to help. I have shipped a few times here as well and found it much easier and more seamless than other shipping solutions.

Self-service kiosk works great and the employees are helpful in case of technical issues. Plenty of…read moreparking and the facility isn't messy. Fast and speedy service with fair pricing. great service overall and I definitely recommend.