We would NOT recommend Highland Springs to anyone. We had our father in the memory care facility at…read moreHighland Springs from Fall 2014 to Fall 2015. The experience was very traumatic. While it's a beautiful looking facility we had numerous issues. First, there were multiple instances where our father fell and was left lying on the ground for several hours. We had a camera in our room so we could see the time he was left there. Even though the staff said they would do hourly checks after the first incident we kept having this issue come up. We moved to having a caregiver at night, but found that we needed someone there 24/7 due to the lack of care (at one point he lost part of his finger when it got caught in a door). We weren't the only ones with additional staff. We also found ourselves having to take our dad to the hospital for random medical issues and having to actively manage his day to day care - this despite the fact that they have caregivers, nursing and doctors on staff. Finally, the costs became extremely expensive. Not only were we paying more out of pocket for the additional care, but there was no cap on what they can charge. We heard some people ended up being charged thousands of dollars extra a month because their points kept going up (they have a point system which is the basis of how they charge). Ultimately we felt our father was neither safe nor happy, and all this while our costs kept going up. It was extremely difficult to move him as anyone can imagine, but it is night and day with our new set up. The new facility really understands how to manage their residents, works as a cohesive unit with the family, the doctor, their nurses and staff to give him truly quality care. We are now visiting family members as opposed to active managers of our dad's care and we have never had to take him to the ER/hospital. Finally, we pay the same monthly rate no matter what happens for the duration.

Believe me we've tried! There are a few amazing people who work at Mapleshade and in no way do I…read morewant to tarnish the wonderful job those few do to go above and beyond. However, if you can not advocate for your loved one everyday this is not the place for them. I'vd had countless phone calls, text and email conversations to get things right and they don't change. What does change is the staff they have a horrific turnover and can not keep a Director, Asst Director or care staff. I am constantly having to complain about the cleanliness of my mom's room, taking out her trash (incontenant supplies) no one answering her emergency pendant and medication list errors. If I were you I'd look past the stunning atmosphere and think about the care your loved one needs.

This community is unlike any other in the DFW area. The Village at Mapleshade offers a boutique…read morelifestyle where residents are truly thought of and treated as family members. The staff cares about each resident and it's apparent that they love their jobs. I would recommend this community to anyone who needs a little assistance with activities of daily living but wants to still live with independence and dignity. Great community!

The El Dorado needs kitchen staff retraining. They food service is inconsistent. Pictured are some…read moreof the meals my mom has been served lately. There don't seem to be standards, quality control or care in the kitchen. This is very concerning because they are serving the elderly, a vulnerable population. I have spoken with management several times and emailed them, no response. Here are some of the highlights from the Health Inspector report of the kitchen. 1. Person in charge present, demonstration of knowledge, and perform duties/Certified Fod Manager (CFM) ***The person in charge is not ensuring that food operations are conducted in a safe manner or that employees are following safe food handling practices as required. 2. Food and Non-food Contact surfaces cleanable, properly designed, constructed, and used ***The ice machine/bin is not clean. 3. Insects were present in the facility (flies) 4. Approved thawing method TCS food product is being thawed improperly. Thawing can be done under refrigeration, under running water or in the microwave as part of the cooking process. ***Employee moved the chicken under running water 5. Non-Food Contact surfaces clean ***Nonfood contact surface of equipment was not maintained clean; fan covers. 6. Adequate ventilation and lighting; designated areas used ***Ventahood needs to be cleaned immediately Read the full report below. https://discovery.cor.gov/Public/health/HealthTrak.nsf/webScoresForReadonlyAll/11003~83~10/02/2023?OpenDocument

Nice freshly decorated ,caring staff and plenty of activities if you want them . No complaints at…read moreAl This update is November 2023

The management and staff are the best! Every one at The Bentley sincerely cared about my mother…read more Management; Kelly, Becci, Jennifer (especially), Adriana and Christina helped me through some difficult times that I had with my mother's dementia. Nurses and caregivers are there 24/7. A true indication of a good company is the longevity of staff, several who work at The Bentley have been there for 20+ years. My mother's house keeper Jeannette is a truly wonderful, caring person and my mother loved her. Tonya was also incredibly caring. Much of the load of caring for my mother was lifted by these wonderful people. I am truly thankful for having found all the wonderful people at The Bentley.

There are serious problems at The Bentley in Dallas. Problems with staff yelling at residents or…read morebeing non-responsive when they need help. Food service is dismal, poor quality and not enough food. There seems to be a general lack of concern for the well-being and happiness of the residents.

I wanted a good place for my mother. We toured this complex with Shelle who was very nice, informed…read moreus about the complex. We thought was truthful. When we returned to lease the apartment we were told everything Shelle told us we misunderstood. The new manager Susie said Shelle would not have said what we were told (I think she called us liars). She took ME to see the apartment that isn't the one mom is renting but exactly the same amenities different building. OK. So I confirmed to not have miscommunication again. Tub/tubs with wall in feature, yes. Fireplace yes. I told Susie that Shelle said one tub woulkd have cutout, Susie said NO both bathrooms do. Perfect. Dropped off money, and secured apartment. Shelle approved move in on the 7th of February. I asked if we could extend it further because mom is stuck in current lease until March 26th. I was told NO, but I will get approval for the 10th. Best she can do. Than office calls mom Renee to tell her she has to come sign lease for the 1st of Febraury, Shelle didn't approve the 10th move in. Again, we MISUNDERSTOOD. (We are liars again). Than mom goes over paperwork with Renee and the discount is not applied. I called spent 30 minutes with the other lady who saud the 10th was lease signing, and 509 off 1st month rent. So I guess we aren't liars? So mom signs lease yesterday gets keys, and guess what.... NO fireplace, NO tub cutouts at ALL. Now Susie says she can pay 500-600 for cutouts if she wants them. Um no! Susie also said she didn't know 2 bedrooms didn't come with fireplaces thats new to her? Really. Than why do you call us liars and misrepresent what you are leasing? Now what was supposed to be a good move is awful. We are waiting to see what else we lied about or misunderstood.

My mother and father were looking for a retirement community in Plano that allowed them to connect…read morewith other adults and gave them an opportunity to travel more. Preston Place has exceeded our families expectations and my parents are so happy here!

I have had the pleasure of serving the residents of the Wellington for over ten years and have…read moreALWAYS seen a very capable staff at work with the sole purpose of providing a caring and family atmosphere. There are many activities to choose from and the food is excellent and has a menu with a wide variety but accommodating to any appetite. The cleanliness is "top shelf" and it is tastefully decorated. I serve close a dozen other senior communities in the area and I would rate the Wellington at Arapaho head and shoulders above the rest. Hats off to the corporate staff for their vision and to the management and staff at this location. Brian C.

I don't normally give reviews, but the Wellington exceeded any expectations! My dad lived in the…read moreassisted living quarters almost 9 years ago and the care he received was excellent. Last May, my mother in law moved into the independent living at the Wellington. There was still some of the same staff from 9 years ago. (That says a lot in itself). Everyone welcomed her and made sure she was included in activities. She received encouragement and support that helped her with the transition of downsizing and being recently widowed. She adapted quickly and was extremely happy to have found friends. After only being there for 4 months she became ill and hospitalized, during that time the staff at the Wellington continued to care for her cat. My mother in law was admitted into hospice and the Director of the Wellington made sure that her final days were at her home with familiar surroundings. He guaranteed an hourly well check on her and making sure they would turn her every 2 hrs. We are glad she didn't suffer long and that she was comfortable in her last days. The Director & staff checked with us regularly to offer help and support during her last days, they even found her cat a home. I would have given a 5 star rating except that the facility needs some updating, but floor plans and the windows make up for that. Can't say enough good things about both independent and assisted living at the Wellington!

My father has dementia and is a resident in the Terraces Unit of PVN. Let's start with the good…read more Sales process and the 2 ladies leading it is professional and not high pressure. The facilities are great. The residents rooms and bathrooms are private and spacious with high quality buildouts. The food is good. I've noticed generally high quality, tasty food getting served. The staff means well. I don't doubt the sincerity of the staff wanting to help improve the quality of life of the residents whether that mean providing activities in the common areas, get them medical care when needed, speak to them encouragingly when they need to be re-guided. The issues I ran into require a little bit of context. My father is averse to getting help on showers. The PVN nurse suggested we look into getting some meds to help on shower days and get some external extra help to provide showers for him. While I wasn't happy to pay for extra help, given the high cost of PVN I thought the request was presented in a professional manner. The issues come in with a lack of professional approach to medical management and follow-up. I consider these issues significant enough to ding PVN down to 2 stars. My father's doctor agreed that some medicines could help make shower days a little easier and that it was important for him to stay clean on a regular basis. The problem is that now, despite this being the PVN staff's idea, they are unable to get the medicines to my dad on the morning's of the shower days. They have missed this 3 out of the last 4 shower days, which then makes the task of giving showers a monumental task. It would seem that this would be easy to address given that they claim to give him his other medicines, but the one medicine that was introduced - effectively at their request - is something they seem unable or unwilling to give him. I have called numerous times and can get an answer about 50% of the time. I have sent 4 emails on this topic to the Head Nurse & her assistant and have a 0% response rate thus far. In my mind this boils down to poor leadership. I have no way of communicating with the senior leaders of PVN to get these issues addressed. The nurses ignore my emails, and worse, deny my father the access to medicines that will improve his and his fellow residents quality of life. it is my belief that PVN needs to fundamentally transform the culture and leadership of their organization. They are currently falling far short of their mission.

Not enough help at night. It's gated but I went out the wrong door so had to climb an internal…read moregate after calling and knocking on every door

This senior complex used to be much better than it is now. My senior mom has been there since 2013…read morewhen they had a transportation bus for grocery shopping, monthly birthday celebrations, various social activities, and office staff that seemed to care about the residents. Ever since COVID the staff has changed, they're gone more than they're there, you can't ever reach them, the transport bus is gone, no more social activities, rent increases every year, the grounds aren't being maintained very well, residents don't feel safe. When boxes are delivered to the office for residents, the office takes up to a week before letting the resident know it's there, even when it's FLOWERS! Mom got a box of flowers that sat there from Fri to Tue and they were dead.