While the facility - building, fixtures and decor are quite nice, the staff is a disappointment,…read morefor the most part. The food in the dining room downstairs was nice, but upstairs was not. As long as you don't need assistance, you would be happy there. My mother was given a call button on a wrist band. From the beginning, it never worked. They would tell her it was fine, If one of us talked to them about it, they always said the battery must be low. They moved her upstairs to memory care. At times there could be a room full of residents with not one care partner in the room and the TV blaring. After my mother was in a wheelchair, I was visiting and she said she needed to use the restroom. It took me a while to find someone to help her, when I did, she said she wasn't her CP (Care Partner) I asked who it was, where they were and was told she was on break. I continued to tell her my Mother needed to use the restroom and she finally said she'd do it. She walked up to my Mother and said, well, she's got a diaper on, and told her to just go in her diaper. When she would ask to go to her room after lunch, they wouldn't let her. They kept her door locked, they kept everyone's doors locked because it was easier for them. When I asked why she could not go to her room, they said because they couldn't get her out. My Gosh, she was in a wheelchair, they could just roll her out. There was one particular CP that when she would get my Mother ready for bed. I could hear my Mother screaming. Only with this lady. I spoke to someone in the office to request she not be assigned to my Mother. My mother told me that she pinched her and had the marks on her arms to show. She also said she would punch her in the stomach. The manager said she would take care of it. Next time I was in town, she was still her PC. For a period of time, my Mother was having falls early in the morning. When my sister spoke to someone to see why this was happening, they told her it was because they got her up at 5am and she was left alone because it was around the time the staff changed. My sister asked why they would get her up at 5 and was told that the family requested it. We asked that they not wake her up before 8, and not to worry about breakfast, we would rather let her sleep. She was never an early riser and never wanted to eat first thing.

I have 8 years of experience managing my mother's dementia care in 3 different memory care. What I…read morelearned is this disease is difficult to manage, even in the best of situations. I've seen poor facilities and just ok facilities, but never great ones. So my expectations are low. But Tradition has scored a zero for their care of my mother in law. Three times in the past month we have called the facility and never got through to the staff on her floor. Terminal hold, phone systems down, etc. I asked the receptionist for the direct number to the memory care floor, but was told all calls have to go through the receptionist. Translation "We won't give you that number". My sister-in-law put a video camera in her mom's room so she knows when her mom has fallen and needs staff assistance. The 3 times she needed help, we could not get through to anyone to let them know.

My mother was a resident at Tradition Prestonwood for about three years, primarily in assisted…read moreliving, then in memory care for the last four months. Most of the caregivers were wonderful people. The problem with this facility is the administration. Communication is horrible. As a family member it's never clear who to call for what issue. But worse is the significant turnover at the admin level. We went through three different directors of healthcare, three assistants to that role, two directors of memory care, and multiple other administrative position changes. I raised my concerns - we'd have "team meetings", but things would not improve. And just when I thought I had a good go-to point person I'd learn that that person left. I finally moved my mother to another (smaller) facility, and it's been night and day - SO much more attention and better communication. The Tradition also passed along huge rent increases every year. A modest rent increase may be reasonable, but these were huge - well beyond inflation. The whole operation makes the customer feel like just a "number" on a spreadsheet . . . it's all about the profit. They nickel and dimed on little things like a meal to the room, or one more medication beyond a given tier. Just felt heartless. Again, not the care givers themselves, but the management.

My mother passed away five years ago. If I would have never met Amy, she would probably still be…read morealive. How do you go behind someone's back and stick their mother in a fourth floor apartment when she is afraid of heights? Id give this place zero stars if I could. I just saw my sisters kids for the first time in since my mothers funeral because my sister blames me for what Amy did. I miss my mother and Amy could not care less.

This review is for relative newbies like me to the 55 & over crowd. In chatting with our delightful…read moremanager the other day, corporate has been modestly soliciting reviews & I'm all too happy to do so. The most salient aspect of Evergreen is something most people don't even think about; they are a local concern as opposed to national, so not owned by some outside interest. This means hands-down better management, less cost, and sincere attention to the 'Standard of Living' experience. Evergreen values its reputation & you see a conspicuous full case of well-earned awards right there at the front door to prove it. I try to be rather descriptive below, and do so to express how refreshing it was upon moving in to come to a property where the care & concern for the residents is so palpably genuine... To wit: Facility: The grounds are meticulously kept. You see that a lot around town yes, except here it's actually 24-7 two-up clean & tidy. The pool area is quaint and beautifully appointed; on a summer evening for example it's a perfect conversational get-away and no mosquitoes (!)... Typical amenities abound, except here they're always carefully maintained & by golly everything works. First-rate gym equipment, spotless game room w/ pool table, meeting/library rooms, a general group gathering/rec area that also has a clean, fully equipped kitchen. This location also has a secured easy-access parking garage with larger spaces; hence getting in & out of the car is a snap. There's no assigned spaces other than handicaps so you always have a convenient spot every time. Notably, the tow-truck gangs are not allowed to come hunting here so never a worry on that end either. Location: Tucked away in the southwest corner of Farmers Branch, traffic getting to local grocery, retail, and dining is non-existent. Everything necessary for your day to day is a couple miles away or less, and the facility even has a shuttle service for that too. Overall the surrounding area is uniquely safe & peaceful, and Farmers Branch Police are without question the best of all of the Dallas suburbs. There are also miles of walking & riding trails immediately adjacent. Community: Best neighbors ever! Ages run the gamut & are mostly women. Personal get-togethers are constant, open-invitation, and a variety of groups have formed over time for gaming, hang-outs & what-nots... Sponsored holiday events & varietal programs of interest are recurrently orchestrated by management and depending on the topic are geared toward appropriate members of the community accordingly. Residency: Subtle niceties avail themselves once you're getting settled in... You discover there was no skimping on convenience or privacy here. Little things like a plug always right where you need one, abundant pre-installed lighting, a roomy ambience with superior sound insulation to boot. In simple terms, the floor plans were well thought-out and in this price-range are likely unbeatable. On a Personal Note: I moved in here because I could, primarily to address the increasing needs of my mother who had been a resident here past 10 years. Though titled as a senior community, the fact is this place is a hidden gem. I've known many of the residents here for years, as well as the management over time. The service here is unmatched. The cost/value ratio also unbeatable. Most apartment communities are of course geared toward a different crowd; so getting away from certain annoyances of modern communal living, (take your pick) has been a real treat. If for yourself or a loved one you're looking into this category of residence, I fervently endorse the Evergreen brand, and if this specific location is convenient, start here... Note: The pictures available on the net are from initial construction. The landscaping is well developed now and far superior to what the pictures show...

I have made my home here for over 13 years. The manager is very efficient and she communicates…read morewell. We have a wonderful maintenance staff and problems or preventive maintenance is handled as soon as possible. They schedule events and we have a great group of residents who play games daily. It's an stress-free place to live. We all know our neighbors.

Still two stars. My mom is finally out after a little over a year. This place is great for people…read morein their 60s 70s and 80s. But you do see a lot of people that are not doing very well walking around with their walkers and their motor scooters.This place is for somebody that wants to get out be social and make friends. Their food is awful. When I say awful, I mean worse than elementary school cafeteria. No flavor. No seasoning. So bland. They called roasted things that were just literally boiled in water things. At least they only charge $75 a month for food, but that's all it was worth. Also, I got a message from somebody on next-door that said they used to work at the Highland Springs cafeteria and that their health Inspection never passed. I can believe it because on the top of the counter I saw the things that had been there over a year and a half my mother was there that had never been wiped off or cleaned. Really disgusting and I'm glad she's out.

Came here while visiting my grandparents, and needless to say, it was a wonderful experience all…read moretoo the man named Umar Syed! At Reunion Grill, to be exact. It was our first time, and he was very friendly and understanding, especially because my grandparents are hard of hearing and he was very patient with them. I hope he gets the recognition he deserves! (:

What a wonderful experience! Highly recommend! I have…read moreworked in senior living communities and as a private duty senior companion for a total of 12 years. I'm familiar with many senior communities throughout the Dallas (and surrounding cities) area. One of my clients was needing a respite stay while her house was being repaired. Debra at Five Star Premier was outstanding. She went above and beyond to make my clients stay exactly what she needed. The best part about it, in my opinion, was Debra's genuine and utmost concern for my client during her stay. She truly cared about her comfort and addressed any concerns promptly. Five Star Premier is a beautiful and pristine community where all the employees and residents seem very happy to be there. The food was so delicious! Usually, in a large community the food tends to all taste the same. My client ate Atlantic salmon or some type of fish each day. She raved about how fresh and perfectly cooked the fish was each day. No need to hesitate on where your loved one will thrive...this is the place.

My in-laws live here so we visit/eat here often. I must say I've never had a bad meal here. The…read morefood is very good, with friendly attentive service. I think they also have a Happy Hour five days a week. The place is well maintained and the inside is open and airy.

READ THIS REVIEW!!!! Best place for your parents! Hands…read moredown! My parents have been at The Forum for years. They started out in IL (independent living) and 3 years ago we lost Dad and Mom moved into DL (dependent living). All buildings are connected so Mom gets to see old friends at Sunday Brunch. (She is 93 now.) She has made many new friends in the DL building who are charming and so nice to her. I'm writing this because over the last 5-6 months I've been joining Mom for Happy Hour and have gotten to know her friends. I can't tell you how many stories I hear them share about other facilities in Dallas (Austin and Houston too) about how bad the food is and how they themselves (or friends) are ignored and not cared for. They told be several times that when they tell people how awesome everything is at The Forum... their friends don't believe it!! LOL, LOL. Well... it's true! Yes, I confess I take Mom to Sunday Brunch so I can get one of the best omelets in Dallas (in the IL building) and the rest of the food is so nice. My sisters take guests and we always celebrate birthdays and holidays at Sunday Brunch. Enough about that. Let's get to the brass tacks. The staff is probably the best I've ever encountered. If I'm with Mon and she has an ache and needs some Tylenol, I call the front desk and the nurse brings it to her within 15 min or so. VERY RESPONSIVE!! (Abbey is so awesome!) Mom has a Help Watch on her arm and can press the button and help comes immediately. As well, the staff will call me with every incident (like sliding out of her chair, etc.) Major or minor - they update the family immediately. AWESOME! Ok. So you are looking for a place for your parents. Absolutely check out The Forum. Have frank and direct conversations with the staff who show you around (and see if you can pay to sample the Sunday Buffet!!) Our family has so much peace knowing even the cleaning people care about a quality job and if they observe anything that needs attention - they alert the right people. I personally feel indebted to The Forum. THANK YOU ALL FOR TAKING SUCH GOOD CARE OF MY MOM!!!!!!

My parents moved in a few months ago. Manuel Ruiz had been absolutely amazing. He helps them with…read moreeverything ! He's patient and kind and has a fantastic attitude! We are also beyond grateful for Connie. She is on top of all their care and overall health. Her communication is perfection! The forum is an amazing place for aging parents.

Quality care regardless if you are in assisted living or memory care. They have lots of activities…read moreand places to be. The business office is always available except on weekends or night visits. Come take a tour!!!

After 3 plus years at Atria-Carrollton our mother/mother-in-law had to be moved to a nursing home…read morefor a higher level of care. The staff and management at the facility was very understanding and helpful in assisting us during this transition. While she was at Atria-Carrollton we enjoyed the level of care and work of the staff to keep her engaged and active. This facility not only welcomed and cared for the resident but worked to keep the family informed and up to date. It was always a treat to be greeted by Margarita at the front desk. She was never too busy to acknowledge you and provide a warm smile. The management and staff earned our Thanks through their professional care.

Lakeview at Josey Ranch will be my parents' third senior community and I really feel like the third…read moretime is the charm. All of the staff, especially Stephanie Duke and the executive director Robbie, have made us feel so welcome and at home. I've eaten two meals with my parents here and to see the looks on their faces when they actually like what they are eating plus have the ability for more flexible dining hours is just amazing. The staff has been incredibly responsive to inquiries, the lease was easy to read and the speed at which they have helped my parents be ready for their move in is amazing. I would strongly recommend anyone searching for senior independent living to take a tour at Lakeview!!!

I hope this review reaches the right person because, the things that will be discussed on this…read morereview should be viewed by any and every person thinking of moving their loved ones to this senior community, check in on your loved ones regularly. Debbie Stalling is the "business director" at this location. Valentina Rico is one of 3 concierge that man the front desk. I worked here as a temp at this location. Wednesday August, 17 2022 there was a statement from Valentina Rico in the concierge report saying "A resident was found slumped over in his apartment by his son". After taking his dad to the hospital he told Ms. Rico that his dad was Covid +, no actions were taken. This aroused my suspicion as well as the safety of other co-workers and residents because of the daily close contact. After bringing this to Ms. Rico and Ms. Stallings attention the report was deleted from the system on Friday August 19, 2022. They told me it wasn't covid and it was some other medical related issue. Monday August, 22 2022 I received a call from a family memeber of yet another resident stating that her dad was rushed to the hospital over the weekend, he tested positive for covid as well. She also stated that we should make the residents and staff aware because of the individuals that dine in the dinning room (187 occupancy) and that participate in the daily activities. Again this was brought to Ms. Stallings attention no immediate actions were taken. After hearing this information i put on a mask. Ms. Stallings ask me to remove my mask because it could put the residents on alert. Ms. Stallings questioned me for trying to protect myself and others. Ms. Stallings informed me that she contacted "Staci" at corporate to see what protocol should be executed at that time. Ms. Stallings behavior as a ""Business Director" is highly questionable, being that she has a hard time performing her job duties that require moving away from the desk. It seems that everything was done to sweep this under the carpet. I have called corporate about this, Jessica wasn't much help. I spoke with Toni Howard, an HR Partner. This is very frustrating knowing whats at hand and they are responsible for all these seniors. The resident and co-workers have all been put at risk. These are people's parents here and your employees. Other things that have occurred here is for another audience.

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell

From the owner: At Sunrise on Hillcrest, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.