To label a former in-patient "Banned" and "Do Not Recontact" is unbelievably rude and distasteful…read more My bill is less than 30 days old and you label me this? Despicable. From someone whose grandmother and mother spent a fortune there and passed away there. I will let my multitude of Dallas friends know your treatment.

A 2.8!!! Makes perfect sense. Yet Medicare rates it a 4 star. What a joke. My mom stayed here ans I…read morecan't count the times the floor was a ghost town. Zero visible employees anywhere. Do they have secret hiding places? pressed button for help. Never came. Witness myself on many occasions. Food cold and bland. Makn issue is lack of attention or care. Physical therapy missed countless days but written down as a denial which was a lie as i would be there for the day and NO ONE came to get her. Nice place as far as visually but nurses aren't even nurses but maybe a medical assistant at best and you can't even understand them. All wore their badge backwards as well to escape accountability. 1.0 rating

My mother spent many years in the wonderful care of Juliette Fowler Homes. This incredible…read morefacility provided her with exceptional care in a loving and caring environment. The staff was so supportive of our family during this time. I highly recommend this facility. Especially important is Juliette Fowler is a not-for-profit facility and is supported by the Christian Church.

very unprofessional. no stewardship of properties…read more lip service rather than results pass the buck culture

I first reviewed this assisted living and memory care facility almost 4 years ago when it initially…read moreopened under the name of Harbor Chase of the Park Cities. Since that time the facility changed management & became The Preston of the Park Cities. My mother has been a resident since the place first opened as Harbor Chase. The place is gorgeous and they are far more creative with their food and menus than any other place we initially looked at. Although there has been turnover in staff over the years, the best key players on staff stayed & have become real assets to the place. When Covid hit we were tremendously concerned about how this would be dealt with and how the residents would be protected. Watermark, who is the management company have done a phenomenal job handling the pandemic and keeping residents safe and their families well informed. The staff & residents were fully vaccinated by late January. Finding a great place for a parent, spouse or relative who needs assistance can be a very trying time in everyone's life. You'd be hard pressed to find a better place for them than The Preston of the Park Cities.

My father lived his last few years here. We got to know the staff and nurses and they were always…read moreso very kind. He was always well cared for. This is a wonderful place. The facility is upscale. They know the residents and show so much grace and respect. There is always activity - singing or shows. When it's time for a facility like this you want to trust that your loved one is happy and safe. This is a wonderful choice.

What a wonderful experience! Highly recommend! I have…read moreworked in senior living communities and as a private duty senior companion for a total of 12 years. I'm familiar with many senior communities throughout the Dallas (and surrounding cities) area. One of my clients was needing a respite stay while her house was being repaired. Debra at Five Star Premier was outstanding. She went above and beyond to make my clients stay exactly what she needed. The best part about it, in my opinion, was Debra's genuine and utmost concern for my client during her stay. She truly cared about her comfort and addressed any concerns promptly. Five Star Premier is a beautiful and pristine community where all the employees and residents seem very happy to be there. The food was so delicious! Usually, in a large community the food tends to all taste the same. My client ate Atlantic salmon or some type of fish each day. She raved about how fresh and perfectly cooked the fish was each day. No need to hesitate on where your loved one will thrive...this is the place.

My in-laws live here so we visit/eat here often. I must say I've never had a bad meal here. The…read morefood is very good, with friendly attentive service. I think they also have a Happy Hour five days a week. The place is well maintained and the inside is open and airy.

READ THIS REVIEW!!!! Best place for your parents! Hands…read moredown! My parents have been at The Forum for years. They started out in IL (independent living) and 3 years ago we lost Dad and Mom moved into DL (dependent living). All buildings are connected so Mom gets to see old friends at Sunday Brunch. (She is 93 now.) She has made many new friends in the DL building who are charming and so nice to her. I'm writing this because over the last 5-6 months I've been joining Mom for Happy Hour and have gotten to know her friends. I can't tell you how many stories I hear them share about other facilities in Dallas (Austin and Houston too) about how bad the food is and how they themselves (or friends) are ignored and not cared for. They told be several times that when they tell people how awesome everything is at The Forum... their friends don't believe it!! LOL, LOL. Well... it's true! Yes, I confess I take Mom to Sunday Brunch so I can get one of the best omelets in Dallas (in the IL building) and the rest of the food is so nice. My sisters take guests and we always celebrate birthdays and holidays at Sunday Brunch. Enough about that. Let's get to the brass tacks. The staff is probably the best I've ever encountered. If I'm with Mon and she has an ache and needs some Tylenol, I call the front desk and the nurse brings it to her within 15 min or so. VERY RESPONSIVE!! (Abbey is so awesome!) Mom has a Help Watch on her arm and can press the button and help comes immediately. As well, the staff will call me with every incident (like sliding out of her chair, etc.) Major or minor - they update the family immediately. AWESOME! Ok. So you are looking for a place for your parents. Absolutely check out The Forum. Have frank and direct conversations with the staff who show you around (and see if you can pay to sample the Sunday Buffet!!) Our family has so much peace knowing even the cleaning people care about a quality job and if they observe anything that needs attention - they alert the right people. I personally feel indebted to The Forum. THANK YOU ALL FOR TAKING SUCH GOOD CARE OF MY MOM!!!!!!

My parents moved in a few months ago. Manuel Ruiz had been absolutely amazing. He helps them with…read moreeverything ! He's patient and kind and has a fantastic attitude! We are also beyond grateful for Connie. She is on top of all their care and overall health. Her communication is perfection! The forum is an amazing place for aging parents.

Amazing staff, and beautiful settling. Unfortunately it has berm torn down for more overpriced…read morecrappy Apartments.

After visiting several senior living communities, I chose Monticello West for my mom because they…read moreoffered an "enhanced assisted living" option, which was supposed to accommodate residents needing two-person transfers. I was also impressed early on, especially with Nan who was responsive and helpful in answering all my questions. Things started off okay, but one issue showed up pretty quickly. My mom uses a wheelchair and needed help getting to and from the dining room. Staff would take her down for meals, and when she was ready to return to her room, she'd press the button on her fob for assistance. On multiple occasions, she was left waiting alone in the dining room for over an hour. This was frustrating and embarrassing for her. There was also a staff member who pushed my mom to do more than she was physically capable of. Something happened (I was never told exactly what), but I was informed that the person was written up and instructed not to go back to my mom's room. Additionally, Nan stopped replying to my emails, and messages to other staff were often ignored too. We had an initial meeting where I was told I'd be introduced to all the department heads. Only a couple of people showed up; apparently my mom wasn't considered important enough for the full team. The director, Tom, was not present and I had no contact with him until I gave notice to move my mom elsewhere. To her credit, Sandra, who managed my mom's floor, was always responsive to my emails and phone calls. However, about a year into my mom's stay, she called to tell me they could no longer meet my mom's needs. She said that my mom now needed more than two people to assist with transfers. I asked how much time I had to find a new facility, and she said, "About two weeks." That's not what the contract says, but at that point, I didn't want my mom to stay somewhere that couldn't or wouldn't care for her properly. My mom later told me they'd recently hired a bunch of new staff who weren't well trained, so sometimes it would take 3 or 4 of them to transfer her. They would also gather in her room to chat with each other. Ironically, just a few days after Sandra's call, I saw one of the experienced caregivers transfer my mom by herself, quickly and with care. When I asked her how she did it, she smiled and said, "Patience." I found another facility and scheduled my mom's move for a Sunday. Since her birthday was the day before, I asked about reserving a room for a small celebration. I was told that due to Covid concerns, no rooms were available. That was fine; I told my mom's friends we'd meet outside on the patio to play it safe. Several of her guests, most of whom were senior citizens, told me that Laura (the activities director) raised her voice at them and told them they weren't allowed to be there. She also raised her voice at me. I explained we were outside and following all the rules, but it didn't seem to matter. The whole thing left a really bad taste. After we moved my mom out and cleared her room, I asked when I'd receive the refund for the unused portion of the month's rent. I mentioned that I had accidentally taken her fob and would return it as soon as I could. Tom implied I wouldn't be refunded for the days I had the fob, which seemed petty, but the facility eventually processed the full refund. Still, it wasn't the kind of support I needed during such a stressful transition. To be fair, some staff were wonderful. Kam, TT, Cynthia, and Willis were kind, respectful, and truly cared about my mom. The maintenance guys and housekeeping team were always polite and helpful. Thankfully, my mom is now in a facility that truly values her. They care for her with patience and compassion. When friends visit, they're welcomed, not scolded. Phone calls and emails are returned. When my mom needs help, she gets it within minutes, versus hours. She's happy now, and that makes me happy too. (It should be noted that I took a tour of Monticello West's sister facility, Autumn Leaves, as recommended by Sandra. It reeked of urine and was one of the most depressing places I have ever visited.) Looking back, I wish I'd installed a camera in her room at Monticello West from day one. If you have a loved one there, I strongly recommend you do.

My mother loved her home at the Landon. A beautiful, clean, well kept, caring residence. She was so…read moreproud to show everyone what a lovely place she lived in. The dining room was outstanding, serving delicious made to order meals, a Sunday Brunch, and a lovely Bistro for breakfasts. There was always something fun to do, staying as busy as you wanted to be, a full work out area, a exercise room, pool, craft room, movie room, chapel, field trips with a guide, and her favorite Happy Hour. Later, as she needed more help there was 24/7 nursing care at different levels of need. We were so happy to be able to let her spend her final days there.

Inclusive amenities and services at a reasonable price. The smallest floor plan is a 1 bedroom…read moreapartment @ 575 sq. ft. with a small patio.

First of all let me say that the members there are awesome. I love their attitude. They're…read morethankfulness and support to the associates.They are a pleasure to assist at any giving time.Second of all let me express that this could be a great community if the company would prioritize the employees that has been there longer, and give them seniority of any open positions and any opportunity of advancement with training, that would contribute to the employees becoming great leaders ,and great management staff, instead of going outside, looking for other leaders to come into the company to lead, which then have to be trained .This is a great company why not make it phenomenal?

My family member has in this facility and been without heat for about 3 weeks. Today it got gown…read moreto 32 degrees and tomorrow it will get down to 31. How can the health department allow this!!

This is a review of an "assisted living / retirement home"…read more The "Tradition - Lovers Lane Assisted Living" is a great place to check out if you're looking for assisted living. One of my overall highlights is on the top floor, the fourth floor is where they are dedicated to work with folks that have difficulty in memory, like alzheimer's or dementia. It's sad issue to deal with, but hopefully with a little hope and love, the right place can at least help. Now a person can live on the bottom three floors and go up to the fourth floor for sessions or to join in on with the groups. Great transition management systems are in place here at the Tradition. Heck, if and when I do have problems in this area, the Tradition is a great place to check out! "Tradition" also has another section for non-assisted living, both which are very nice! So they cater to both folks that need help and do not assistance. They are right next door to each other and in a great location of Dallas. Being right next door to Central Market and close by to highway 75 makes it easy to get to other parts of Dallas at certain times of the day. Dallas traffic can be an odd, you just have to know when and how to drive in the traffic. Back to the "Tradition assisted living", It's new, well located and I love the floor plan. It is easy for folks to make it back to their room. The building design is nice, in that a person is not going to get lost that easy at all. From the rooms, hall ways, exercise rooms, and special rooms are really good looking. The rooms have a high tech / heat monitor system and learns a heat monitor body system. Let's say your grandmother gets up at 4 in the morning to go to the restroom, it can detect if shoe has fallen and can not get up and alerts the staff on duty. We past by where they served meals and you could smell in the air that the food was very tasty! There are several elevators in the building, and it seems very easy for a person to make it to and from location to location. They have a water suspension work out are that looks very cool. They also have a number of highlights as well, like their hair/mani/pedi office, snack area, libraries, worship area. We received such kind introductions to the staff. The fourth floor, at least I thought I would be scared about, but it was so damn cool, a number of rooms that are to help enhance the creative side of the mind. A fun back porch with a fun view, hell, if I go, send me here! The "Tradition ~ Assisted Living" is a place I would totally feel comfortable with and recommend! If you are reading this review, do go by and check it out, and know it may be tough, but finding the right place will ease you heart and mind beyond belief. I only wish you and yours the best in life, Bill

All country club decor (one the first floor) but horrible care and no soul. We have been there…read moresince February now moving to a better facility. All about sales and profit. A revolving door in terms of staffing....no continuity of care. No medical care to speak of....one doctor was under indictment and the other was apparently let go also. A Tradition employee stole my dad's car but luckily we recovered it after he had his way with it. No good programs and mediocre food. Could have been a dream...turned into a nightmare. If you need only minimal care and want to squander money, this is great for you. If you have more significant needs, go to a place with a better track record. Run, don't walk away from The Tradition.

Both my parents live in Belmont. My dad lived in the memory care and my mom in the independent…read moreliving floors. Staff is excellent. Very caring and friendly. So much nicer than the other facility they lived in.

I recently visited this senior living facility and was quite disappointed by my experience. During…read moremy visit, I encountered a receptionist named Terry who was exceptionally rude and consistently spoke over me. Such behavior is unprofessional and detracts significantly from the overall impression of the facility. I hope management addresses this issue to prevent future negative reviews, as these experiences can greatly affect the facility's reputation.