They killed my dog! We went in for my dog not acting right, told me the results which should have…read morebeen an overnight stay with fluids and antibiotics, they sent him home, next morning dead! Avoid this place! Make the drive to Hawthorne or Veg in Brentwood! Unless you hate your pet, this place should not be in business at all!

I wasn't going to post this but a year later I'm still so upset with our service we got here. I'm…read morealso only telling my story for others to be aware of this place. My dog was hit by a car last year at this time. 2 am we rushed her to Collinsville and they took X-rays and said she had a dislocated hip and that the right side of her was paralyzed (because she wouldn't put weight on her right foot and she couldn't stand on her left without crying out in pain . They had told us she wouldn't have any quality of life unless we did tons of said surgeries they also wanted us to let them give her fluids and overnight care but when we told them we couldn't afford more than 1500 . She came back with the xray and told me that She would need her right leg amputated and surgery to her dislocated hip because she wouldn't make a "false" joint normally because she would only have one leg. We had already spent 1k that night they wanted to put her down but it was going to be $300-500 because she is a Great Pyrenees Anatolian Shepard and we would have to still transport her body back with us . I cried endlessly and asked the vet if she was positive she said she was. We told them we would take her home and spend her last day with her and take her to our local vet that Monday. They did give us some pain medicine after I continuous asked for more than just gabapentin they finally gave her something stronger. Then I asked for them to email me all of her xrays. Monday we took her to our vet after spending two days with her thinking it was our last moments. Took her to our vet he immediately looked at her said because her tail was moving she was not paralyzed and then looked at the xray that Collinsville took and she in fact had a right pelvic fracture that's why she wouldn't put weight on her leg NOT that she was unable to. He had said with her being 2 years old she had a lot of life left in her and that dogs heal amazingly and he was right ! She healed perfectly and runs around like she always did before . Idk how many times we thank god that we listened to our gut and took her home. It scares me how many times they do that to others to get $$. We would have might of put her down if it was $100 ya know? And no this wasn't just an easy mistake it was very clear it was broken and the vet was a SEASONED VET with years of experience. It makes me sick to think people are having to put their pets down if they don't have the $$ to do their treatment. GET A SECOND OPINION!!

Amazing vet doctor greeted me with a good morning took wonderful care of my cat bubbles I'm so…read moreglad I went to his vet clinic I was so nervous getting my cat neutered but he did a wonderful job! Thank you!

Really a bad vet. Super slow to diagnose issues. My dog had a health issue, and Dr. Olsen's total…read moreincompetence lead to his death. We took our dog for a second analysis and that vet was shocked that our dog had not been properly treated. Avoid this vet.

Did not diagnose properly nor took the correct steps to provide the best care. Will never be taking…read moreanimal there

We bring our Great Dane pupper here and are always satisfied with the service, plus they are being…read moresafe during this pandemic still, enforcing masks and having you stay in your car unless absolutely necessary. Moose is happy with Dr Pope :)

Dr Tim at Hoof and Paw had do surgery on Nicholas. It went well. Year ago he removed large cancer…read moretumor from Nicholas"right shoulder. He has also cured Nicholas's having seizures all day long. You have the Vets at Hoof And Paw. The staff are really outstanding.

We adore Dr. Tim. He's different from most vets. He has a wealth of knowledge and will save you a…read morelot of money in vet costs. The office is nothing fancy. Everyone there is nice. It's a busy practice, and you may have to wait a while to get seen.

We have taken our German Shepherd to this clinic for several years and paid handsomely for the…read morevisits and medications they have marketed to us. When our dog was diagnosed with cancer we were informed to call them when the time comes to comfortably euthanize him. Now, the time has come and they cannot accommodate him, not even 4 days in advance. They also inform you to call in every morning to see if they may be able to fit you in that day, but they let you know this not a good option. Their practice of not being able to provide a dignified service to an animal they have treated for several years when they said would be able to provide this previously is a violation of the trust we have placed in them. Our family cannot in good conscious recommend trusting this clinic with your animals health.

I was new to the area and needed a vet for my girls. I had been taking them there and was satisfied…read morewith my experience. The Drs that we saw were amazing and staff had been as well. I took our baby there to be spayed and paid with my credit card. Something was wrong with their machine that day but they had all the info. Weeks and weeks went by with still no charge. Had been in contact with them several times. At some point, the charge went through and the funds were no longer in the account. I take full responsibility for this. This was all on me. During this time, I went through a devastating loss and I was no longer myself. I paid my owed balance and went a week or so later to make an appointment for one of my girls that was having some ear issues and she was miserable. I called to make an appointment and the receptionist took my number and told me she would get back with me. I didn't hear a word all that week and my girl was still suffering. I called back this week and explained that I was supposed to have received a call back but never got one. The receptionist explained that calling me back wasn't at the top of her priority list because when she called to talk about my account, I had hung up on her several times. Now, I cannot dispute this because I was in a really bad place and the possibilities are there. She made me an appointment for 2 weeks out. The more I thought about this, the madder I became. I am not saying I am right in any of this with my actions of hanging up on her and it taking awhile to pay my remaining balance but it really gets me that she chose to take her frustrations out on my girl! You can be upset with me but my girl is in agony and she chose NOT to call me back to take care of my girl. They are supposed to be about the animals and I feel if that's the kind of people you have working for you, you may want to rethink that choice. I'm happy to say that my girl is being seen earlier than two weeks out now and She will be getting some relief sooner than later

Roscoe's holding his form to the end. Thanks to Nicole being diligent to her job helped us go…read morethrough one of the most compassionate and regrettable times a pet owner can have is letting a best (our) friend go on their journey. My heart is still heavy and recovering. So, with all that said, I highly recommend being ready for the day for it is very hard but if you get Nicole and Metro East Home Vets service your pet and you can be and will assure professionalism service. Again Roscoe and my wife and I appreciate all you done and do.

She was not very nice when I spoke to her on the phone. I felt like she was price gouging for…read morepeople that need help when their pets are dying. Not impressed and we went elsewhere for 25% of her cost

Disorganized, dishonest about pricing, & nearly cost me my international flight!…read more I used Rosewood Pet Hospital and Dr. Rachel McPheters, DVM to handle my dog's paperwork for an international move to Thailand. I paid upfront $320 as an all-inclusive fee covering vaccinations, the USDA health certificate, and all associated paperwork. I confirmed this multiple times. What followed was months of disorganization that nearly derailed my entire trip. It took four attempts over three weeks to produce a usable vaccination letter. I provided the clinic with the full requirements from the Thai Department of Livestock Development upfront. Despite that, the first document was a patient chart printout with no letterhead, no signature, no microchip number -- and the second was sent as a smudged photo, not a proper scanned document [see attached]. Each subsequent version still had missing information. They had to revise the letter twice on the same day because they kept making mistakes. These delays compressed my Thai government approval window to just a few weeks before departure. The health exam was poorly coordinated. We scheduled the USDA exam about eight days before my flight -- tight, since the certificate is only valid for 10 days. On exam day, the staff member handling my case wasn't there. I waited 45 minutes for her to arrive. The USDA application still wasn't submitted until 3:00 PM the next day. Then came the surprise charges. After paying $320 for what was represented as all-inclusive, I was told at the final stage I owed an additional $130 for USDA processing and expedited shipping. They claimed there was "no way to know" these fees until submission -- these are standard, published fees. After 30 minutes of pushback, they waived half the processing fee but held firm on shipping. Then they selected UPS 2nd-day air instead of Next-day air, eliminating any reliable on-time delivery. I even tried promoting the shipping to Next-day air, but Rosewood was unreachable, and only they could promote the shipping label since they ordered it. The result was a near-disaster. Because my dog's transport required no more than two flight legs, I had to rent a car and drive from central Illinois to Chicago to catch my flight. The USDA certificate arrived just minutes before I had to leave -- I had to coordinate directly with UPS to intercept the delivery because the timeline was that razor-thin. I had to drive to UPS package hubs directly for "package interception" which is not a service they offer! The stress made me physically ill the morning of departure with a sore throat and cough that followed me through the entire trip to Thailand. None of this should have been my problem to solve. For context, the Thai Department of Livestock Development -- a foreign government agency -- was easier and more responsive to work with than this clinic. I would not trust Rosewood Pet Hospital with any time-sensitive or international paperwork. The experience was disorganized from start to finish, the pricing was misrepresented, and there was zero accountability of wrongdoing from these "professionals."

Dr Rachel is the most caring and helpful vet. She truly goes above and beyond to make sure you get…read morewhat you need.

Wow! Dr. Selbert is absolutely the best! She takes care of our two sight hounds, Ziggy the whippet…read moreand Straty the greyhound. Dr. Selbert has always provided excellent service. I've never seen a vet get down on the floor to exam a dog. That's exactly what Dr. Selbert does every time we come in. She treats our dogs as if they were her own. The staff is always friendly and attentive. Their prices are comparable to other vets in the area but I wouldn't go to any other place. You can't get better than this when it comes to veterinary care.

I was quoted incorrect prices on several occasions. The staff was short and snotty on the phone for…read moreanything other than simply scheduling an appointment. My dog saw Dr. Veronica Schwartz. My dog has a chronic illness and, on our first couple of visits, my impression of Dr. Schwartz was that she was kind and dedicated; however, after several pricey procedures, blood work, and tests followed by long-term medications--which were also costly (over $100/month, more than I can afford to spend even on myself per month)--I explained that my finances were strained and, although I want to do the best I can afford to do for my dog, I wondered if there were other medications that we could try that would be less costly. I was told yes, but they are not the best methods and, if I chose them instead of what was recommended (again over $100/month on medication alone), then this would be what they call "benign neglect" because I know that my dog could get better treatment of the illness, but I choose not to provide it. WOW! This is not how to speak to a patient/client. I would never recommend this vet or this hospital to anyone.