Only reason they have one star is when initially left my baby with them he was six months and seemed to have a nice time but that was one day! I went out of town for a weekend, my baby had the runs and was scratched he was so shaken up. I called the owner and she claimed she took good care of my small pup. I'm glad this place is shut down. They do not take good care of the pups. I trust my intuition and she claimed my dog was so quiet and scared due to the big dogs barking. Don't believe and never took him back. read more

SHUT THIS PLACE DOWN. They lose your dogs and they do nothing to help. the only reason they stepped up THIS TIME is because ksdk and kmov got involved. This is negligence and I would NEVER trust these people with your dog! Save yourselves the heartache one of the two dogs WAS Returned however the other was unfortunately found dead on the road. please please whatever you do , do not take your pets here if you want them to make it home to you. read more

This place loses dogs. I REPEAT. THEY LOSE DOGS. One dog was lost this week while he was there to be groomed. He is still not found. Another dog was lost while he was in daycare. I was walking my dog by that area as the dog owner was outside frantically talking to the daycare workers. These are the two that I personally know of. If you go to their Facebook page you will find more stories of lost dogs. DO NOT TAKE YOUR DOG HERE. read more

IF YOU LOVE YOUR FUR BABY, DO NOT TAKE YOUR PET HERE! They lost my friends golden doodle in June 2020 and was very unhelpful putting in efforts to find him. Luckily he was found. BUT NOT EVEN 4 MONTHS LATER. 2 more dogs have "escaped". Both may have been "accidents" but clearly their security system or staff is not reliable. If there was a rating lower than 1 star, I would give that!! read more

We have been taking our Pitbull there for almost a year. The staff know and under different dogs! Other daycares didn't understand the temperament of a Pitt and were hesitant to take him. He goes there excited to see his "friends" and comes home exhausted after a day of playing. He needed to play with other dogs and run off his energy. Because they knew how to handle him, he is able to do just that. I cannot give them enough praise. read more

I have always had great luck with Downtown Dogs STL! I read many of the recent (11 month old) reviews and I have no understanding in what folks are talking about! Every employee I have interacted with here treats you/your dog like family. Very good at administering food during potential missed mealtimes. Awesome customer service! I have read all the previous reviews and there are quite a few from about a year ago that are very poor. My assumption is some "Karen" wasn't treated right, and likely asked all of her card gals to submit a poor review saying "they lost my dog". Please give these guys a chance, because these folks are some of the kindest and most caring to our pup- and have someone staffed 24 hours! read more

I took my dog here for a while and initially there were no issues, but then my dog came back scratched which I wasn't too worried about because dogs play. Increasingly though there were issues - another time my dog had some rash type issue. Then my dog came back with teeth hanging out and no one said anything. I took my dog to vet and had to get extractions. Vet also said maybe he was playing tug of war, which ok maybe he was. I think the company's reaction when I called to ask them what happened made me realize something was off. I can't remember if there was an apology, but I don't think there was. I recall that they didn't come across as sympathetic or surprised my dog's teeth were out halfway out of its mouth. Since the vet seemed to think it was a normal injury I did take my dog back once more, but my nerves were on edge the entire time. Between me being nervous and the cost of the vet bills it was too much I had to find somewhere else. read more

If I could give this place 0 stars I would... DO NOT TAKE YOUR PETS HERE!!!! My puppy is 2 months old and I thought this was a reliable daycare close to work... they promised she would be supervised and well taken care of. When I arrived following her first day of care, there were no workers in sight and my puppy was alone in a room with multiple other big dogs (along with dog poop covering the floor). They told me everything went well but when I got to my car with my pup- I realized that she has been bit and bleeding. NO CALL OR TEXT from the daycare facility letting me know she had been injured. Once again.... She is 8 weeks old!!!! Please.... If you love your fur babies do not take them to this trash hole!! They need to be shut down immediately read more

I have been taking my dog to downtown dogs for over a year and even adopted one of their CARE foster dogs. They have been nothing but professional and caring towards my dogs. I was away on vacation and they called every couple hours when my dog wasn't eating to give me updates until I got home to get him. I work very early hours and the staff is always available and very cheery super early in the morning. I trust my dogs with them 6am-5pm five days a week for over a year plus have boarded them several times over the weekends and I have NEVER had one problem with my animals. I would highly recommend this daycare! read more

I have had overwhelmingly good experiences with daycare at Downtown Dogs and the staff members I routinely interact with are all friendly and loving towards my dog. It's not the fanciest place in town and I've had one experience with a brand new employee that was a bit rushed/rude, but overall, I really like the people there and feel very comfortable leaving my dog in their care. He used to be shy going in, but now is much more excited to go. Yappy Wednesdays is a little hectic due to the volume of dogs, but the other times are always easygoing. I prefer to board my dog at a different place, because they take photos throughout the day, but this place is ultra convenient, has great hours, and great staff that know my dog's name, even when he has not been there for a while. read more

Great spot for our fur-children! Needed a place to let them hang out while we went to Cards game during a stop in STL and I contacted them a couple of weeks ahead of time as it was going to be on Memorial Day. Was able to have all my questions answered via email and completed all applications and requirements this way as well. Love the efficiency! We were two couples with one dog each and they let us have the family rate for two dogs, which was great! Dropped them off from about 10:30am - 6pm without any hassle at all. The folks we spoke with were very helpful and judging by the pups attitude when we picked them up it seems they had a nice stay. If it wasn't for Downtown Dogs STL we probably wouldn't have been able to make the Cards game happen so we are very thankful for them being open on Memorial Day and taking care of our furry kids. Thank you! read more

+ Early morning dropoff and late night pickup! + 1/2 price daycare every 1st & 3rd Weds of each month (regular drop-in rate is $25) + Big open indoor space for happy romping all day Downtown Dogs is basically one of the only doggy daycare options in St. Louis city that offers dropoff and pickup times that can accommodate people who work really early and/or really late, like med students, doctors, nurses, other medical professionals. As a med student with an ever-changing and often unpredictable schedule, it is really really nice to have a daycare option that is as flexible and accommodating as Downtown Dogs. Yelp's business hours are actually wrong - they open at 5:30am M-F. And for days that I know I will need to be at work really ridiculously early, they can accommodate an earlier drop-off time. For example, I need to be at the hospital by 5:30am this week. Since Downtown Dogs is also is a boarding facility, they almost always have someone staffing the place overnight. All I needed to do was call ahead of time so that they could leave a note for the overnight person on duty to let them know that I'll be dropping my pup off early, e.g. between 5-5:15am. While their doors won't yet be open until 5:30, I can simply give them a call when I arrive and someone will open the entrance doors for me. THAT is a lifesaver! It's so good to know my dog will be well-cared for when I am working long hours and that they are simply a phone call away if I wanted to check in on him during the day. The facility is large and spacious and relatively clean. There is a bit of a strong dog smell but keep in mind it is also summertime and no amount of cleaning can really make the place smell particularly nice. They also offer grooming services so there is a bit of that wet dog smell as well. As long as you don't mind these minor things, the place is great. They keep the play area open to the backyard of sorts where dogs can go in and out on their own to go potty. Accidents indoors are purportedly cleaned up promptly. The half-price Wednesdays on the 1st and 3rd of the month means that the place is packed with dogs on those days but IMO the more dogs to play with, the better! Plus, paying $12.50 for a full day's worth of daycare is such a steal. My 1.5yo golden retriever has such a good time at daycare here that he PTFO's immediately when he gets in the car to go home. A happy dog is an exhausted dog! So glad we have this place as an option for my pup to get his playtime and exercise :) read more

I have been taking my dog here for about six months 3-4 time a month. I have never had an issue or problem. Most of the time I can get some good feedback on how he did during the day. The staff are good and know him by name as soon as he runs through the door. I use Downtown Dogs as I work downtown, so proximity is best. It is competitively priced with the other doggy daycares and they offer grooming options too. read more

Love downtown dogs. My dog has been coming here since he was puppy. He always enjoyed coming to play with the other dogs. They also do a great job with grooming and I have used there boarding services as well. read more

These people are unprofessional and lose dogs left and right. I personally know of 3 dogs they have lost within the last 6 months. Completely incompetent and please protect your fur babies and do not take them here. read more

They lost my friends dog and will admit no responsibility and have completely unsympathetic. I would give zero stars if I could. Go anywhere else. read more

What an incredible place! The staff is wonderful, and, more importantly, they take are of my dog so well. Scout has gone to daycare 2-3 times a week since May, and I can't imagine taking her anywhere else. (Believe me... I've tried many places) I recently boarded Scout here for about a week as well, and it was another great experience. Most times Scout is boarded, she gets sick, but I've never had a problem here. Obviously she is comfortable here. They are clean, extremely accommodating, and perfect for those who go to work early or get back from work late. Best you could ask for. read more

If you love your fur babies, Please fo not take them to Downtown Dogs Someone I know took her 2 dogs there. and they escaped. After days of searching one dog was found, and the other was not. I would not trust them to keep my fur babies safe if I could I wouldn't give a negative star read more

I was in the area for an interview, and needed a place to board my senior dog for the day. She's a reactive dog, and would be stressed by the close presence of other dogs. She was also dying of cancer. When I called, I was upfront about her needs and problems and they assured me they had a quiet area where she could be by herself. When I dropped her off, the staff member seemed unaware of an area where she could be kept, despite a note on the record about her needs. So she told me that they'd keep my dog up front with the receptionist, in a closed area. So I left and went about my day. When I went back to pick her up, I was told that she "kept trying to escape" that area so they'd put her in the back. I went with them to get her. She was in a crate in a room, surrounded by 4 other dogs that were also in crates and barking excessively. She was incredibly stressed. I cannot recommend this place for any dog that has special needs. read more

My coworker's brother in law took his rescue dog to Downtown Dogs Stl at the end of July 2017. He had a really horrific experience. He dropped his dog off at 10:00 A.M. and went to pick her up at 3:00 P.M. She was found in a small cage shaking and crying, sitting her feces and urine. The male employee said they forgot about her, which means she sat in the small cage for over five hours scared, crying and lonely. Needless to say he went home and bathed her himself and reassured her for hours that she was OK. He was very upset about this and does not recommend this grooming/boarding facility to care for our beloved fur babies. read more

Great for daycare, boarding, and grooming!!Our dog has been coming here for over a year and still likes it a lot! Most affordable in the area!! They have also been very flexible and accommodating with our crazy work schedules. read more

This place used to be called Dog Gone Furbabyz and we have used them a couple times. We really like that the dogs get exercise and get to play with dogs of their own size. We also really like that we can call and check on our dogs. The staff is friendly. The problem we have is that even after dropping off food with our dogs and giving specific instructions that the dogs are only to eat their own food the staff still fed them other food. We asked them why and they said "we thought it would be ok". Dog owners know that some dogs get really bad stomach issues when their diet changes. If you choose to use these guys and your dog has diet issues be very clear what you want your dog to eat. Its a nice facility but I gotta take away 2 stars for completely ignoring very specific instructions at least twice and possibly more times. read more

The ONLY positive thing about this place are the hours. Being able to drop off early and pick up late is nice. Our dog was boarded for 4 nights. When we picked him up, he was extremely tired and limping. She said the limping was because "he played hard for 4 days straight". I specifically asked for him to be in a kennel at night, or he will never sleep. The girl wasn't sure if he was, so I'm sure he wasn't. Also, his food hadn't been touched. He never ate. For four days. I called to check on him and was never told he wasn't eating. I know dogs can be finicky with eating when they are at new places, but I think after the FOURTH day of not eating I would have gotten a phone call, or told about it when I called to check on him. I will never use this place again. read more

They know pets by name and give you a report at pickup of how the day went. Hours of operation are perfect and they don't do any kennel time unless requested! I love that I can count on my dog getting play time the whole day. read more

Great service and lots of play space. Dogs who are boarding are put up every night around 10pm with bedding and water. They are then let out around 4:30am after morning feedings. read more

We were visiting St. Louis on Spring Break with the kids. We brought our 10 month old Portuguese Water Dog along, went to the downtown pet friendly hotel, but keeping him in his kennel for hours upon hours on end while we went sightseeing seemed like a bad idea. Called around to several places, and Downtown Dogs said that they could absolutely take care of him, and if I wanted him groomed before we left, that was no trouble either. Their facility is one block away from the amazing City Museum, so its easy to find. It was clean and well organized, and I saw numerous uniformed staffers while I was there, and everyone seemed to really be true dog people. They separate the dogs by size, ask if your dog is aggressive, timid, hates men in hats etc., and then they take him to a holding area outside on the opposite side of the fence to the exercise area. This gave my dog a while to acclimate; it was very loud with all of the barking of the dogs greeting someone new. He came back VERY tired, no problems of bites etc, and the grooming was good as well. I loved the fact that they had later hours, it really made a nice difference in our vacation as we weren't rushing trying to beat the clock to get back and pick up the dog. The third day of our stay was actually half price, so from a pricing standpoint, I really felt like it was a good value. Definitely recommended. read more

My dog escaped from this daycare and made it home alive after walking a mile through downtown. Thankfully my neighbor saw him roaming around our apt building. I can't believe it. I'm still so upset the daycare was so negligent and irresponsible. After speaking with the owner about the situation, I asked about previous dogs escaping. She pointed out 'how the dogs were found though, right?' The owner verbalized how the employee didn't follow protocol when taking out the trash and to give them another chance. I don't think it matters if the dogs are found or not. We are paying them a service and trusting that we can leave our pets with them and be safe. I think this is unacceptable. I have a small min pin, and I wonder if they need more training on how to care for different breeds. I had doubts about it when I saw previous reviews about dogs escaping from this place but my close neighbors assured me they it was trustworthy, and they'd recommend it to anyone. I never made a big fuss about my dog coming home smelling like urine, but he is a clean dog and it made me question the health conditions and cleanliness back there since he usually doesn't walk in filth and tries to stay pretty clean. I could tell he got more nervous around some of the employees but I shook off my doubts. The only reason I gave a 2 rating instead of a 1 was that my dog is home alive and without injuries. I'd rather keep him home and lonely instead of risking losing him again. read more

My wife is a dog trainer and has worked at doggy daycare facilities, so when we go on vacation she puts a lot of time in researching places we can leave our dogs for the day while we are sightseeing. Downtown Dogs is an excellent place to leave your dogs while visiting St. Louis. They have very clean facilities, courteous and attentive daycare attendants, and they understand how to introduce a new dog to a pack- something many places don't even attempt to do correctly. We have two beagles who tend to get cranky and have bad manners when they go to daycare on vacation. They handled them very well and did not use any harsh correction for barking (beagles are very vocal!). Downtown Dogs had really flexible hours and we really liked that we could pick the dogs up after dinner instead of by 6 PM like many other places. Our dogs had a great time and we highly recommend Downtown Dogs! read more

We were visiting St. Louis to go to the zoo and needed a place to leave our dog while we enjoyed our day. Downtown dogs was very accommodating with our situation. Our 2 year old that we have had for 7 weeks is very scared of other people and dogs so a normal daycare setting is not a good fit for her as she acts very aggressively out of fear. They were more than willing to take her and follow my request to have her caged up by herself while we were gone. We will definitely use downtown dogs again if we are in the St. Louis area. I would recommend them to others who have a similar situation to ours. Thanks downtown dogs for being so understanding that not all dogs are accepting of strangers in a new environment. It made our day at the zoo a wonderful one knowing that she was in a safe place. read more

I have been taking my 3year old shih tzu here for the past 6 months. Overall she seems to love it. She does not seem like she has been any fight or bullied, and always very tired. i am very happy with the people, facility, separation of dog by size/energy, and other dogs. It would be nice if they had some healthy treats to purchase after a daycare day for the pooch :-). I only gave four stars since I can't watch my dog play with other dogs since she is taken down a long hallway to the back of building where they fenced or if a doggy online camera would be nice too. Also, I don't believe the dogs have any toys or obstacles to play on or around (understanding that toys do generate competition/fights). read more

My dog has been going to Downtown Dogs for two years. He has really flourished! Not only did he lose 9 lbs from running around and playing, but his social skills are much improved. He "asks" to go to daycare every morning and "talks" the whole ride there. I love hearing stories about his day when I pick him up. I appreciate how flexible Downtown Dogs is with their schedule. I feel confident that he will be well cared for when I need to go on overnight trips. The overnight rates are extremely reasonable as well. Speaking of reasonable, yappy wednesdays are a steal. Devon is the best. I think my dog is in love with her. She's the kind of person you can completely trust with your best friend. She always has a smile on her face and a nice story to tell about my pup. I hope she is employed there for a long time. I've seen faces come and go, but as long as Devon is working there, I know my dog will be in good hands. read more

Love love love this place! We take Bella (our extremely hyper 2 year old pit/black lab). If we had the income, she would be there all the time! She comes home exhausted! They only use kennels for time outs and she must get into stuff, because she always comes back bathed (and we didnt pay or ask! ) however, they have full grooming to add on, which we do occasionally! The owners are awesome, as is the staff! They know us immediately and give us full reports on who her besties are! Love them! read more

So disgusted with this place! Picked my dog up from daycare and when we got home I noticed he had been bitten. He was obviously in pain and had blood on his chest. When I called Downtown Dogs they denied witnessing a dog fight and told me that if I took him to the vet (which I did) they would pay for it. When I came back to them with the bill they refused to pay for it until the manager approved it and told me "we can't go paying for every scratch your dog gets." I then contacted my vet who told me that she would vouch for me that it was in fact a bite. Over the next several weeks I called maybe 6 times and each time it was a different excuse for why the manager wasn't there. I left my number each time and heard nothing back. My husband took off work to go up there 2 times in the middle of the day and each time they insisted she was out. He wrote her a long email as well and she never responded. While I understand that dogs can easily get injured in a setting like this, at least show some sympathy and apologize! These are supposed to be dog lovers. So upset with how they handled this situation. Now going to No Leash Needed on Hampton and it's a night and day difference. They are very nice and professional. read more

I boarded my older greyhound here for just 2 nights. When I got her back she had a large bleeding gash on her leg. No one called me to tell me she was hurt and when I asked what happened I was told I don't know I wasn't here and to talk to the manager. I asked for the manager to call me and she didn't. I will never board here again and probably have an expensive vet visit upcoming! As an aside I told them she was older and to put her in the safer small dog area. She obviously wasn't monitored and judging by the food that I got back was also underfed. Don't take your dogs here! read more

We boarded our dog here during an overnight stay in St. Louis. Being from out of town, I had no idea where to begin to find a clean, friendly, safe place to board our pet. The staff was super attentive to our dog's personality and unique needs, and they eased my concerns. When we picked up our dog the next day, they gave us a full report on how social he was, how much he ate, and overall wellness. He was thrilled to see us, but also seemed happy and not stressed at all. I wouldn't hesitate to board our beloved pooch here next time we are in STL. read more

Well, we were rolling into St Louis for the World Series and needed to find a perfect place for our two German Shepherds. We don't travel without them, and "kennels" just aren't suitable for our dogs- one is very anxious around new dogs and the other will be aggressive towards strangers at times. Sounds like a handful, but they're our handful. After calling many pet sitters, our original plan was to have someone stay in our hotel room with them for the 4-5 hours of the game, all we had were a few recommendations. Very fortunately, Downtown Dogs was one of them. We just needed a 4-6 hour slot, but it could go to midnight. I knew they were the right choice as soon as I met the first person at the desk. She listened to us when we described the character traits of each dog, we discussed them. She knew dogs. We had their food, and a mix we add to each. They agreed to keep our dogs separate for the others, but together. The reception area became busy with several dogs and people and she handled it with ease, separating dogs, keeping people organized and efficiently working through what could have been chaos. We picked our dogs up a bit before midnight, they were very happy dogs. The attendant said that they wrestled for awhile and then settled down after they ate. Both dogs were very friendly toward the caregiver, always a good sign. The people I dealt with understood not only our situation, but our dogs. There isn't a better place I could leave my dogs. #1 I hate leaving my dogs anywhere, Downtown Dogs gave me the assurance I needed to relax and enjoy the game. read more

Downtown Dogs StL - Chillin in the mountain stream - Pet Groomers Near Me - Saint Louis, Missouri