They are great people alway listen they are one of the best doctors I have ever been to. If you…read morewant a good doctor come here. They are great from the first one you made at the desk to all the way back to the doctor.

Not to brag, I suffer a major trauma four five years ago and spent two months in a coma and then a…read morelong time in a hospital in rehab and met a lot of different doctors and nurses. so my experience level with them maybe a little bit more than most people require hahaha. I've had a neurologist, a cardiologist an orthopedist, a Thoracic Surgeons and just about any other kind of doctor you could imagine work on me. but I never ever ever realized the true value of a nurse until I spent all that time in the hospital. I had the great privilege of being a friend of one of the most respected Thoracic Surgeons in the country, dr. Joseph Wilson, in Palm Springs California. And dr. Wilson told me if I truly wanted to know what the best thing to do was, just ask the nurses that took care of the patients after the doctor got done working on them? What an interesting concept coming from a doctor, it may be one of the reasons he is so highly respected! What does this have to do with Johnson City Family Physicians? When I decided to leave California and the comfort of all my knowing doctors in that area I came to Johnson City and found out that sometimes that care is not always the same or the care allowed is not always the same in different states. So after a few failed attempt to find a family physician here in Tennessee, something led me, for those of you that believe in God you'll know what I mean for those of you who don't let's just call it a very interesting set of circumstances. I made an appointment with a nurse practitioner? That is a person who started out in the medical field to provide the care and compassion that a nurse does and then through their own personal desire went back to school and got a master's in order to be able to prescribe and care for patients just like a doctor does. So you get the care and compassion of a nurse send it in with the capabilities of a doctor, and I can assure you did some doctors aren't really that interested in your personal being? I know that sounds funny but if you would like me to share instances out of the hospital with you I will. So went to the office and I should have known right when the nurse came out to get me, her name was Doris Hardin, and my aunt Doris was married to my Uncle Joe and brought me to Great cousins and I used to work with a gentleman named Denning Hardin, who always made me laugh because he said there is no ding in Hardin hahaha and then the nurse practitioner Doctor Pat Gibson came in, and it was my aunt passed who offered to adopt me from my mom because my mom was only 17 years old when I was born set my mom chose to come to California and live with her sister on Gibson Road in Woodland Cprovideralifornia! So the words and the word Gibson were both big parts of my life before I even got here and I mean a lot to me and fortunately they mean far more to me now than they used to because I have found a caring considerate understanding and a dog loving oh, and it was a dog's love and push that actually got me back walking again so, well, I would have given Dr Gibson 20 Stars but that would have been a couple hundred too short? Or maybe thousands?

Dr dew is a no nonsense doctor who is a good listener. His office staff are very professional.read more

We saw Dr. Dew after trying to get in to many other…read moreNeurologists and we'd actually prefer him! He was thorough and seemed to really listen! The office was under construction during our visit but didn't affect us as far as being satisfied with our service and care.

My friend has Myasthenia Gravis. We were seen by Dr. Whaley's NP Heather on 3-12-25. When we…read morearrived there was no one in the waiting room. My friend had to complete two more pages of paperwork, which no one told us to get there early we just happened to get there early. The dress code is disgusting because the woman who brought us back was wearing a leopard pattern outfit with boots, the NP's attire was not a clean looking one. We found out we will never see the doctor unless my friend is dying. Everytime I have called their office, in the beginning to ask questions and to make an appointment, I had to leave a message. There were 4 women all sitting at their desks, not on any phone calls. How could they be because they never answer the phone. I have been trying to make the payment online since they wouldn't take it yesterday but am having trouble doing so. I highly suggest people to stay away from this office.

Very rude front staff. I was 4 minutes late and she made sure the entire waiting room knew. Very…read moreunprofessional. I am a registered nurse and would never yell out across waiting at a patient. I called at 9am to confirm appointment. The lady looked me up and confirmed, your appointment is at 10 30am. The lady never said come early.

I am beyond angry at Twin City Medical. I've been going there for a couple of years, and started to…read morereconsider after Dr. Katie Olubowale declined to provide me any type of real pain relief after I had a terrible case of shingles (from having small pox as a child). She treated me as though I hadn't been a patient for years, like I was a junkie attempting to find my next score THROUGH A DOCTOR. Real bright, that one. She was the one that confirmed my shingles in the first place and prescribed me Tylenol. TYLENOL. Shingles are extremely painful, btw. If you haven't yet, I encourage you to get vaccinated for shingles and don't wait until you're 50 like the commercial states! You can get it sooner than that. I arrived at my appointment on time and texted "arrived" as instructed by the text message sent to me, stated as follows: Hi (patient name), please text us "ARRIVED" when you arrive at the facility. Please wait in your car and we will let you know when to come inside. Please remember to wear a mask and maintain social distancing. Only parents and caregivers may accompany patients to their appts. Please arrive at 8:25am and bring all medications with you. I'm not given any further instructions, so I sit in my car and wait for them to let me know when to come inside, as per the texted instructions. I wait and wait until I start getting nervous. I go inside without being told and take a seat. I see patients come and go, and I'm still sitting there.. waiting. After the third patient goes back, I finally ask the receptionist (if you can call her that) why I haven't been seen. Turns out she somehow didn't know I was there, despite my following their text message directions! Apparently, the rest of the patients just ignore the directions and go right on in and up to the window... points for being ignorant of directions, I suppose. At this point I'm fuming, having wasted 45 minutes waiting unnecessarily due to poor instructions. I ask what's taking so long and she replies ""Dr. Katie bumped you down a couple of spots." Wait, WHAT?!? I'm being punished for following THEIR PROTOCOL?!? Unless I have to drive an hour out of my way, I'm done with Twin City Medical and am looking very, very hard for a doctor who has enough common sense to either respect patients that follow clear, laid out instructions even when her staff can't manage to, or can get their staff in line to actually give a crap about patients and their valuable time. I'm so tired of doctors acting like their time is more important than the people they make their living off of.

I've been to Twin City Medical twice since moving back to Bristol in June. I have a myriad of…read morehealth issues. I found the staff to be courteous, if not overly friendly, but then they put up with people all day, so I imagine that takes a toll. Dr. Roy Andrews was exceptionally nice and on my first very encouraging about getting me in to see a neurologist and pain management. I left the office feeling encouraged that someone seemed to know what needed to be done. However, he had failed to see something in my paperwork. My next visit, 2 weeks later, burst my bubble. He couldn't recommend me to neurologist or pain management as I have no insurance and virtually no income. But none of that was Dr. Andrews fault and he was still very kind. So, in all, the worst thing I can say is that they can't perform miracles or provide no cost healthcare. Their sliding scale payment was still affordable for me. But, for now anyway, nothing can be done but maintenance, pretty much like the past five years.

This practice is very responsive. Dr. Engelbrecht is extremely supportive and helpful.read more

My son has a complex seizure disorder and has been cared for by Dr. Armstrong for many years. There…read morehave been countless times that we have been stuck without a simple answer to control his seizures. Dr. Armstrong and his team have always been available to me to help problem solve and discuss different meds. and or combinations. I'm shocked to hear that staff use name calling when referring to pt's. This has never been my experience.

The doctors-in-training were nice. Liked the acupuncture. However the front staff is ignorant,…read moreunprofessional and rude. I called with extremely high blood pressure twice. Never got a call back. Finally reached them, and they claimed they called, and that I had missed the appointment. I said that perhaps they dialed the wrong # and I would not have missed anything as I was very concerned. Admission, I did get pissed. I was with my Mom at a PT rehab facility who took my BP and they sent me immediately to the ER. Subsequently, ETSU "discharged" me as a patient. They said that I was rude, and that they discharged me based on what the front girl said happened, that care starts with the front office staff. A TEENAGER. DO NOT GO HERE. SERIOUSLY

Head injury? Go elsewhere…read more 3 months after admission to ETSU Family Medicine Associates and I'm still experiencing symptoms. Do they seem to care? Absolutely not! I've called, left messages, requested callbacks, referrals, etc and they've gone completely silent. Rather than admitting the case was too big for their britches, they'd rather continue to string me along prescribing various medications which have exacerbated the symptoms. Their attempt at ETSU making a referral was to a neurologist who, and here's the kicker, doesn't handle head trauma cases! If you're going to give this group a chance, make sure your medical malpractice/negligence lawyer is on speed dial.