I have taken my dogs to Highlands Veterinary Clinic for years and have been very pleased with their service and above all their compassion when one of my dogs passed away. I would highly recommend them. read more

If I could've given less than a one star, I would have. I just moved to Virginia Beach from Illinois and needed a vet for my 12-year-old dog who has heart disease. The vet changed appointments because it wasn't convenient for them and then still made me wait for about an hour and a half to see the vet. in the meantime, his very young "vet text" checked over her and had several attempts at taking her blood. It took about 20 minutes. Before that she hurt her during an exam. The vet comes in for five minutes, doesn't answer any of my questions, and when pressed on the questions I had was rushing out of the door. My dog is having pain and he didn't even give a crap and now I have to find a new vet. By the way, this all cost me $300. He said that $240 of it was for bloodwork, but never provided me with a bloodwork when I asked for it several times. I want my money back. I pay really good money for cardiologist's appointments, and I am not oblivious to the cost of good veterinary care. This was less grossly inadequate vet care. Considering I have to actually find another vet, I want my money back. Clearly, my time is lost. Clearly, I am never going back to them. By the way... They want you to pay for your appointment ahead of time, which I did. Don't do it. My dog is in pain and I feel so bad for her. read more

I am very unhappy with our experience here.We boarded our 1yr 3month old lab there for 5 days and he has been going there for about 8 months for shots and checkups, etc. We had told them that our trainer was coming on one of the days for an hour long training and put it on the sheet of special instructions but when she got there they were rude to her and would not let her take him out of the parking lot so it was a waste of time for her and waste of money for us. Later I was told that it was never communicated to the person that was there that day that she was coming and that is why she could not take him to train him. Worse than that, while our trainer was there one of the girls at the front desk told her that "Oliver is an a$$hole." She was totally shocked and said she has never dealt with a vet like that before. I let them know how unhappy I was when I picked him up and got all his records and will never be going back. Of course, they denied that they said it but never apologized for any of it. She did say she jokingly said he was a horrible dog but knows he is just a puppy and that he is really a sweet and wonderful dog. Was that supposed to make me feel better? Needless to say, I was not happy. I understand he is a 75 pound, energetic puppy but that does not warrant calling him an a$$hole. He is not aggressive or mean and he is very loving. Maybe if you feel that way about a dog, you should reevaluate your job choice. read more

Okay... So the wife and I were in a bind to find a kennel for the holidays. Our dog's regular kennel was booked through the new year so this was our next choice. We book the dates, drop off Molly (our dog), and we head out to see family for the holidays. We just picked her up after 12 days of staying at this "Veterinary" office.... and we have some serious issues with how she was cared for. Molly was covered in dog feces and urine, and was sprayed with a deodorant to try to mask the smell. This was strange to us as we were told she would have ample time out doors to do her business, and Molly has never had an issue with being potty trained. Next, the whole drive home she is panting wildly and she NEVER pants. We take her into the house and she runs to her water bowl and drinks what is left in her water bowl. We refill it. She drinks the whole bowl. We refill it again and she drinks another half of a bowl. It was like she hadnt had water in days. Finally, at around 2am molly jumps out of her bed and vomits a large wad of what appeared to be food. The "food" was still completely solid and at LEAST the size of her whole stomach. Completely undigested and larger than the size of a softball. Molly is a Jack Russell. I dont think she ate that much food..... To keep this short and to keep me from going off too much... this place is dirty, unprofessional, and does not seem to know a thing about pet care. We have NEVER had these issues at her regular kennel (which we wont name to keep this from looking like a competitor leaving a review). Molly will never be returning to this kennel. read more

I have been using HVC for 10 years now and they have taken excellent care of Lucy and are always friendly and kind towards both me and Lucy. They really care about Lucy and it shows. I give them my strong recommendation. read more

Do not take your animal here. Very unprofessional staff. All they care about is the money. After being a loyal customer to them for over a year. Getting all shots done and treatments for my dog. The doctor had the nerve to embarrass my girlfriend in the lobby, because they charged us three times for the same issue in the matter of a month. And when questioned about the matter of trying to understand what could be wrong with my dog. He was very impatient and rude. This is about 300$ worth of treatment in a month. And then asked us to find another clinic to attend. Well I'll be more than happy to take my business elsewhere. I should've listened to the other people in the area and avoided this clinic to begin with. read more

Friendly and professional staff! Satisfied all my pets needs.

We love the vet and staff here- have been bringing our fur babies here for over 10 years. They have ALWAYS taken such good care of us. Highly recommend them. When our oldest cat had to be put to sleep, they were so loving towards him and that makes my husband emotional to this day remembering the special care during such a sad time. read more

This is,hands down, the kindest place I have ever been. The staff is caring and professional. This is an amazing team.

Our healthy, energetic 6 1/2 month old Papillon puppy died during a routine spaying procedure at this clinic. This was devastating. I know there is some risk for any procedure but the veterinary staff told us there was no additional risk for a small puppy. Now we don't know what to think. The vet, Dr. Springer, assured us that all correct procedures were followed; however, he and his clinic were not able to keep our healthy puppy alive. We trust the vets to give us professional advice and keep our best friends safe. But the pet owner assumes all the risk for the procedure and still pays for an unsuccessful outcome. We miss our little puppy. read more

As a last resort, I found this place to board my dog Max for 11 days because the place I really wanted to take him was booked during the time period my husband and I would be on vacation. Based on their website and reviews, we did not receive exceptional service. And I must say we were truly unhappy and disappointed with the service and very poor communication (mainly from the groomer and how the person in charge handled our concerns). Here is a list some of the things we weren't happy about: *#1- I asked for pictures to see how our dog was doing since this was his first time at the center. Granted I found out that they don't provide that service to put my mind at ease but the fact that no one responded back until I came back to pick up Max was unacceptable. *#2-I wanted my dog groomed while I was away. So, I sent a picture to them. I advised them that I uploaded a picture of how I wanted my dog groomed on their pet portal (not once did I mentioned I emailed them a pic). Which I was told they didn't get the picture. I couldn't understand how they didn't get the picture and when I went to their website, I could see the picture I sent them on the pet portal. Nonetheless, I was told that since they couldn't see the pic, the groomer would call me and I could text her the picture of what I wanted Max to look like. I never received that call. So fast forward, I go to pick up my dog and he has one of the most unattractive haircuts I have ever seen on him. Of course, I didn't want to pay for the haircut because #1, it wasn't what I asked for. And I was very clear about where the picture could be found of what I did want. Not to mention, the groomer never called me back for me to text her the picture of what I wanted since the vet center claim that they didn't see it. So, I share this with the person overall in charge and all I heard was a ton of excuses. She mentioned several times she would talk to the groomer. Great, but how is that solving my issue. When I clearly communicated what I wanted. It was documented for the groomer to call me and she chose not because she was busy after 11 days of having my dog. WOW!!!! Unacceptable!!!! The person overall in charge also mentioned that she was away on vacation and she normally checks the pet portal and that may play a part as to why no one saw the picture. Unacceptable....someone else should know what you do when you are away. And then, she tried to tell me that it was a new system. Wrong answer!!!! Even if that was true, you can't change the fact that it was documented in the notes for the groomer to call me so I can tell her what I wanted MY money to pay for. So, at this point I needed to leave so I could go to work. And after hearing those excuses and so much more, she (the person in charge) offered to reduce the grooming cost from $48 to....get this a whopping $35. And the reason for this was because she (the person overall in charge) still needed to pay the groomer who did a lousy job on my dog. Hey, that's not my problem. She (the groomer) didn't think about that when she did a rush job on my dog 1 hour from the time I called to let them know I needed to have my dog by noon today. Just for the simple fact that all of the communication problems were on their end, she should have waived the entire grooming fee. But she didn't. *#3-I don't believe Max was cared for properly, which was another reason why I wanted pictures. He ran to the water bowl when he got home. And he ate the food I left him before I went to work and when my husband came home shortly after, he refilled the bowl and Max ate again. So it was like he hadn't had food or water in a few days. My overall experience with this place was so terrible, I just told the person in charge she would never have to worry about us coming there again. And guess what the crazy thing is...they just lost business. I just moved to Chesapeake and was looking for a great vet center and after my boarding experience....well, let's just say...that is NOT going to happen. This really bothers me how it was all handled. I may have to take this further and recoup the rest of the grooming fee. read more

Since moving to Virginia beach 3 years ago we haven't taken my dog to any other veterinarian. The staff here is great and really make sure my dog Ari is comfortable as possible and stress free. They don't try to push any of a particular brand or company product on you. They give everything straight forward and I like that. I keep my dog shots updated regularly and they let me know what is necessarily needed at that particular appointment. I have nothing negative to say about this place and always refer them to all my friends. read more

If i could give this place 0 stars i gladly would. The two vets here have killed not 1...but 2 of my family dogs due to laziness, misdiagnosis, ignorance, and lack of care (my mother is the one whose name is in their system but i was there for these stories). We had to take our dogs else where to get proper diagnoses and care, but by the time we took our dogs elsewhere it was to late for them to help us. They misdiagnosed my dogs huge cancer tumor as just a fat lump, did no further testing to make sure and gave us false happiness only to find out it was aggressive cancer. We had even come in a week after they told us it was just a fat lump for my dogs annual check up and we were concerned about the lump being bigger than last time and wanted it checked again but they said no need to because they saw it last week.....checking it again and doing more tests could havr saved his life. We could have gotten it taken care of while the lump was smaller but they wrote off our wishes to check it again. They also gave an 8 year old dog that we rescued (who never had his vaccines due to last owner) the shot for pneumonia and he got it and died roughly a week later.The vets here seem to take their job as just a job and not something they are passionate about. They are rude, and don't take concerns seriously. My dogs could have been saved if they did their job properly. Save yourself the wrenching heart ache and take your animal somewhere else. Somewhere where they care, have good knowledge and take the time to do proper testing and diagnosis. read more

The staff is great and friendly. Dr. Wayne has always made my pets and myself comfortable. They take the time to explain everything and work with you to make sure your pets get the care they need. I've been coming here for 8 years now and couldn't imaging going elsewhere. read more

Absolutely love this place. I have been taking my Mini Australian Shepherd here since we first got him. Although they can be a little pricey at times they always make sure to give the best service possible. I've used them for wellness, sick visits, medication refills, boarding, and grooming. Definitely recommend them. read more

Very pleased with Highlands Vet. The staff is friendly. Melissa (front desk) is very nice and helpful. Jared (tech) is awesome! He is very knowledgable. Very pleased with the care my cats have received. read more

There are no words to explain how wonderful this vet team is. My sweet pup had a freak accident that put her in shock and she was holding on to life by almost nothing. I rushed her here (not even knowing this office but it was just the closest place) and I can now say this will be our forever vet for all my furbabies. She went from the team confirming with us that we would want them to resuscitate her if needed, to bringing my sweet baby home a couple hours later. She still has a long road ahead to recovery, but the team that works here are truly Angels. They called first thing in the morning to check on her and answered every possible question I had. The vet tech Amanda was so wonderful to my sweet girl and to us I cannot thank her enough. They truly did everything they could for Marlee, and saved her life. They are very personable, resepectful, professional, and compassionate. Thank you Highlands Vet! -Whitney, Jeff, and Marlee read more

Highlands Veterinary Center - My sweet girl when we got her home - Veterinarians Near Me - Chesapeake, Virginia

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we are military and lived in Chesapeake for 3 years and took our dog to this vet. His first visit to the vet- he was 8 months old. We had adopted him from the Norfolk shelter and I took him to get all checked out. The doctors do not have a good bedside manner when it comes to making the dogs feel comfortable. My dog is terrified of heights yet they insisted on making him get on the rocky table and raising him up to check him out. He was fine the first couple visits to the vet and then we boarded him there for a weekend and he was never the same about the place. He absolutely hated it. He was the sweetest dog but turned so frightened and defensive at this place to the point where they muzzled my sweet dog during the appointments. My biggest regret is that I kept going to the vet. I should have found a different vet that showed more love and compassion for dogsm, but I was t hinking that maybe my dog would act that way at all vets. We now live in Annapolis and my dog loves the Vet! He gets love right away from the vet and he gets to the lay on the floor to get checked out and he has never worn a muzzle. This vet gets to see my sweet dog and his loving personality. I wish I could turn back time..... read more

I had been having issues with my westie not eating, playing, etc. I took her in to be checked out and after a complete physical the vet said she is was okay, I did know that my westie reacted to adverse situations that was going on so we had just moved so I was hoping that it be okay and Dr Sam said it is just emotional and that is should be ok but if not they could do blood test to make sure all her vital organs are ok. On 12/29 I told her in to have the the blood work done because she was not any better and I wanted to make sure that there was nothing wrong with her physically. They supposedly drew blood which was not in front of me which I found strange since they had done it in front of me before and 20 minutes later Dr Sam came out and said that she was in perfect health and that there were to issues with her vital organs at all. Ten days later she passed away from congestive health failure and it was so quick that I had no time to get her to the emergency vet and she died in my arms at the age of 7 yrs, I really feel that they didnt do the blood test, that they just took her in the back to make it look like they did something but they really didnt because if they had, Bella might still be alive and I guess they should get something better to listen to their lungs because they would have definitely knew something was going on with Bella and had it not been for this vet, my Bella would probably still be alive today. read more