I have been going to Hiltop veterinary clinic for about a year or so now. My dog Kona was sick. Dr Britton was so caring towards Kona and even through Kona's illness I was pleased to go back. Kona passed away unfortunately 3 weeks ago and Dr Vu was so great through the process. I now take my other dog Sam to the clinic. From the greet at the front door from ms Dottsie(who was also really great during my visit when I had to put Kona down. She kept my 11 year old boy so calm during it) To the assistants Dylan. I appreciate all of them. I 10/10 recommend this clinic. read more

My older cat had upperrespiratory problems. staff were helpful--Olive was amenable to the gentle handling, and is improving. Recommend. read more

Horrible Experience when I thought my dog would need to be put down, they told me they were BOOKED FOR THE DAY and try others?! This just 2 months after telling them I did not want to pay $2000 for Dental Treatment for my 14 yr old Yorkie! THANK GOD she bounced back and that I now know there are better Vets than what this location has been to me the last 40 years! I will NEVER go to HVC 'ever' again! read more

Money-grabbing & greedy. Run far away & find a vet that actually cares, won't try to subject your dog to unnecessary diagnostic procedures & try to grab as much money from you as possible. In Dec my dog had high levels of protein in her urinalysis. The vet (Vu) immediately recommended a $500+ ultrasound. I took my dog to the VBSPCA clinic for a second opinion & they had no clue why Hilltop would recommend an ultrasound right off the bat, rather than ruling out other causes of high protein levels. Turns out my dog has the beginning of crystals forming - stones - and Vu never even mentioned that as a possibility. He just tried to charge me $500+ for an ultrasound. My dog is on Apoquel for chronic allergies. I took her to the VBSPCA for her annual exam & shots. Hilltop informed me weeks later that they'd no longer be prescribing her Apoquel because while my dog saw a vet & had her shots, my dog didn't see THEIR Hilltop vet specifically. They are now requiring I spend additional money & time to have my dog examined by their vet, despite having proof she was already examined by a different vet. The receptionist said it's law the dog has to be seen by the prescribing vet but I see nothing in the VA/federal code indicating this is the case. This is the clearest example of greed & money-grabbing yet. ETA since they responded to a google review before reaching back out to me - I needed Hilltop to refill because SPCA only has the chewable tablets of her medication. This was mentioned on the phone but again, lack of attention to detail.... read more

I'm have always been able to get an appt very quickly & because my dog is not friendly towards people, especially in an enclosed room, they always make it work with her & are always so sweet! I appreciate all of them! read more

They've always taken great care of my pets in the past. Good place. Great vets and staff. Alexis is especially nice. I had a meltdown on the phone the other day because I overslept past my morning appointment there and she let me air out my grievances (mostly angry at myself) and she even told me a story about how she once overslept and missed a flight and I just think her customer service skills are amazing. Anyway enough about the human aspect- in the past they've given excellent vet care to my pets dog and cat. read more

Always great pet care and service from Hilltop Vet Clinic staff. Even in really busy times you get checked in promptly, the staff calls your pet by name. They take prelim info from you regarding your loyal companion's visit, what questions you have for the doctor. The wait room has a section for cats. Vets here are knowledgeable. read more

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pet service and care of pet seems good. front desk is very rude. i did not give authorization to keep my credit card on file. I asked for a 4 o'clock appointment. thought I had one when I left. called to say I would be 10 minutes late before the yime I thought I was supposed to be there, and was told I had a 3:30 appointment. I am guessing clerical error. communication error. I try to discuss and got pretty much told I would have to pay a 50 dollar fee for missing my appointment. I tried to discuss and was blown off. they then charged my card for 50 dollars without my authorization. I called back and demanded they remove that unauthorized charge and remove my credit card from file. i called my credit card to ask them to remove the charge and found out after I called they decided to charge me again while speaking with the credit card company. either they have a disgruntled receptionist, or it's a mioney hungry organization that has already charge me thousands for pet care, Guess charging you 300 to 600 every week for your sick pet isn't enough to pad their pockets. read more

Dr. Vu and the entire Hilltop Vet Clinic staff are simply wonderful. They are my fur-babies medical caregivers and have been for years. Dr. Vu and his staff have special qualities which include expertise, understanding, compassion and communication. They are professional, patient and personable. All these attributes are so important for the overall medical well being of my fur-babies and my understanding and peace of mind for all their medical needs, from minor nail clipping to major surgery. A few years ago, I moved to the other side of Virginia Beach, yet, although not convenient, I make the trip because I have total confidence and trust in Dr. Vu and his staff. I am blessed to have found them all those years ago and I'll not take my fur-babies to any other Veterinarian. I wholeheartedly recommend, endorse, and champion, Dr. Vu, and the Hilltop Vet Clinic. Thank you, Dr. Vu. read more

Used to go to another vet hospital until it became too expensive! So I switched to Hilltop Vet and have been very pleased taking my animals there! The staff and veterinarians at Hilltop are very caring, gentle and knowledgeable! Glad I made the change! Recently my 9 year old American Pit Bull Terrier was diagnosed with cancer. The tech and the Vet were so caring when I brought her in to be Euthanized. Was touched when they brought a large blanket for my dog to lie on so she would be more comfortable while on the floor! I was never rushed and was told when I was ready to let them know. I stayed with my dog during the process and she crossed over peacefully. I was able to stay with her afterwards as long as I wanted. The tech and vet were very caring and gentle throughout the entire procedure. Ok thank them for being so considerate and helping me to get through this sad time. Highly recommend Hilltop Vet Clinic to anyone looking for staff and veterinarians who will take excellent care of your animals! read more

Hilltop Veterinary Clinic - My Girl Jen has now crossed over. Will miss her so dearly! She was very sweet and loving! - Veterinarians Near Me - Virginia Beach, Virginia

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Awesome staff. Dr Wo was very understanding and caring. Cookie was my precious cat. Dr Wo never gave up when tests came back regarding his health. He suggested we try many things to treat Cookie. I appreciated his diligence and compassion during a very tough time. Thank you. read more

Good vets. Usually on time. They explain everything that your pet needs! Been using for years. read more

I am venting ... I have been a customer of Hilltop Veterinary Clinic since they opened. I have been going to them for years. My cat was last seen there in 2022. I got a notice late in 2023 that my cat was due her shots. Due to my husband's health issues open heart surgery, valve replacement and his cariad artery surgery as well as other health concerns I never got my cat's shots when they were due late in 2023. Now I've called for an appointment, and they said I am no longer a customer of theirs since I'm inactive and they are not taking new customers. I When in fact I did get a reminder that my cat was due to come in... They certainly don't want to hear why I' 5 or 6 months late. Cindy H read more

They were always so amazing with our fur baby. Very helpful when we needed them. The late night line is also helpful. Our dog has high anxiety and is a pitty. Most places would treat us differently because of the pit mix, but hilltop never did. The ladies and gentlemen that work the front desk are always welcoming and helpful. We really miss this place since we moved. read more

I just went in to ask some questions being new to the area and the lady sitting at the desk looked at me like I've never had animals before she was very condescending. I thought so no I did not make an appointment with them read more

Our pets have been coming here for a few years and have had surgeries and elderly care for one of them and has been overall a pretty great experience until recently with only one of their veterinarians Dr. Vu, however, he has been so bad recommending surgeries so soon after other surgeries on the exact same things which we were told by other doctors would not be needed and implying that they were incompetent and didn't do the surgery well has left such a bad taste in our mouth. I don't think we are coming back. We have even recommended to friends to come here and they have seen Dr. Vu and have had similar experiences and aren't coming back as well. Which is very unfortunate because we do love our other doctors but as having a senior pet, we can't risk having an emergency and them seeing him. It's already at the higher end of cost for veterinary care in Virginia Beach and with that type of care we have a received from him, It is definitely not worth the cost. An edit to this post I had an appointment for bloodwork for my dog today and a pre-surgical visit was confirmed via text with the veterinarian, I show up and the surgeon Isn't there and there's no one else that can see our pet except dr. vu which is obviously is not ok. They did not confirm the surgeon would be in, and they even said it was their mistake. Hilltop vet staff made no attempt to remedy it in any way. Then I asked if our other dog could get his nails trimmed and they only did the back even though they've done the front and back before and they said some dogs can't handle it. I said I usually come back to the room to hold him and they said no. What kind of vet can't even do simple nail trims especially when the remedy is letting me back to help and they denied. So we will no longer be using their services and I feel like nobody should . It's really sad because before Vu, they used to be really good. You and your pets deserve better! read more

I cannot say enough amazing things about this veterinary clinic. We have had three situations now where we have had to get our dog in to see someone urgently. 2 specifically being critical visits. We were doing everything in our power to avoid going to the emergency vets as they tend to be extremely high priced. This clinic has always been able to get us in same day and even stayed after hours when we had an emergency. We are "members" or whatever you would like to call it at Banfield (whom by the way couldn't see our dog until a month out.) I will be cancelling that plan as soon as the year contract is up and moving to this clinic permanently. The staff is so kind and great with our dog. The doctors specifically get on the floor with him just to make him feel more comfortable. This is the first vet he has ever been to where he doesn't fight to go inside. 10/10 HIGHLY RECOMMEND THIS CLINIC!!! AMAZING ANIMAL LOVERS HERE read more

Emergency room visits are always concerning, luckily Hilltop Vet Clinic is always here for me and my pet. The wait times are long and you usually wait in your car , but that's due to the fact that the whole staff take their time with each and every pet in the emergency room. The service was fantastic and really help comfort me and my pet. Every single person working in this clinic is amazing. And let me tell you about the price. Holy moly. Extremely affordable. We paid 400 for about 4 procedures. Overall the best emergency room for dogs in Virginia Beach read more

Needed an emergency vet for our husky. The staff was very knowledgeable. And the visit was very cost effective.

I can not say enough about this clinic and Doctor Hung! Everytime we go the staff is amazing, caring and very fairly priced. Twice we had to use drop in service or emergency and it was quick and thorough! They even call and check on my baby afterwards. read more

Dr. Vu at Hilltop Veterinary Clinic is by far the best vet that's ever treated our animals. He is caring, patient and kind. He never makes you feel rushed during appointments, he is great at answering all of our questions and you can tell he has such a deep and genuine care for his patients. The staff at the clinic are great too. Very professional, and gentle with our pets. They continued to come check on us while we waited for the doctor, and they even followed up the next day with a phone call to see how our animals were doing. We're moving out of the area and are devastated we'll be too far away to see Dr. Vu and his team anymore. It'll be tough to find another vet like him. read more

Hilltop Veterinary Clinic has provided all of our dogs with exceptional care for almost ten years. The staff is amazing! They are professional, compassionate and very knowledgeable. The doctors always take the time to answer all of my questions and offer treatment options (when available) rather than pushing for the high dollar solutions first. Whether we are there for wellness checks, illness or routine procedures the level of care is always the same. I wouldn't want to take our furbabies to any other vet. read more

We just moved to VB several weeks ago when we noticed our 9 year old dog breathing heavy. I brought him in and it turned out he had cancer throughout his body and needed to be put down to ease his suffering. Obviously this was devastating news however, Hilltop's staff made it as painless (for us and our dog) as they possibly could. They were so understanding and empathetic to our situation. As hard as it was to lose our best friend, they made the process painless for our dog and allowed us to have as much time as we needed with him. I really can't thank them enough. We will absolutley be coming back to Hilltop once we're ready for a new dog. read more

I see that I am not the only only person that had had a bad experience with hilltop vet, let there ratings speak for themselves. Staff was untruthful to me snout when the specialists would see my dog and continued to be tell me lies throughout the day. Don't walk away,Run away from this vet. read more

Traveling out of town and my dog was ill from seawater. They weren't able to take us in because it was an emergency issue but the lady I talked to on the phone was so calm and comforting and she directed me to the emergency vet who could help me. Don't disregard this review just because we didn't receive care there. The fact that they genuinely care about you and your pet regardless if you're a patient is such an indicator of the level of care they have for animals. read more

We have been bringing our puppy Gizmo every since we adopted him from rescue center on Birdneck Rd. Well puppy boy isn't such a puppy anymore, he is now a Pitt Bull- Dalmatian mix that has created a dirt race track in our back yard! And at 71 pounds of pure solid muscle, hubby is usually the only one that is strong enough to walk him on a leash without losing his arm! LOL.......but with us being self employed and hubby traveling out of state, it takes a team of people to get Gizmo into Veternary clinic or to be groomed! Yeah! He may not be the smartest dog we ever had, but he wants to protect when hubby is out of town. Please us with 3 simple tricks, and get all of the loves that he can! This is where the Veternary clinic comes in handy. It may not be the most beautiful animal clinic, it looks like it was once a Mexican restaurant that has been converted into a Veternary Clinic, which saves money for us in the long run for annual animal exams, which can be helpful when hubby is out of town. Because they realize his anxiety level and help me out because he is so strong. So yeah! I kinda like this place. read more

Amazing staff all around. They really do love all animals that come in for treatments.

We had to euthanize our dog - never an easy thing. The staff at Hilltop, from the doctor to the assistant to the receptionist, couldn't have been more understanding and comforting. Many thanks! read more

Dr. Vu is by far the most incompetent vet my cat has ever been seen by. I took my cat in to be examined by Dr. Vu because she wasn't eating. I told him that I thought maybe there was a problem with her teeth. Instead of giving her an full exam and offering any other possible reasons for not eating or any other treatment, he just ran with what I said. He did not examine her except for breifly looking at her gums and said that he didn't see anything wrong but suggested that we do a cleaning and xrays to see if any teeth needed to be removed. I agreed at first but after coming home and looking back at the what he called an exam, I decided not to do the cleaning because I wanted her to have a complete exam. I called the office and asked if she could be examined by a different vet and I specifically requested to see the vet who specializes in cats. I was told that they do not have anyone who specializes in cats although the bio on their website for Dr. Garrett Compton states that "His professional interests incude internal medicine and particularly feline medicine." I was told that they would only give me another appointment with Dr. Vu, which I did not want. I then asked to have Dr. Vu call me and when I didn't hear back from him several days I sent another request for a call from him. I finally heard from him by text message about a week later asking what it was regarding. I did finally get a call and I told him that I took her to another clinic and she was thoroughly examined by two of their vets and neither one felt that her teeth or gums were the problem. I then requested a refund for the exam that he did not do and he insisted that he thoroughly examined her. I know that he didn't because I was there in the room with him and he did not do what the vets at the other clinic did. He didn't even take her temperature, which is standard. Since he refused to refund my money for the exam that he did not do, I have no choice but the write bad reviews and dispute the charge on my credit card. read more

Great vet unless you have a situation where a pet needs to be seen. I was told by the vet to bring my dog in if he had an issue which I had taken him in for to begin with. He had an issue today and they said he would need to go to the emergency clinic. All I wanted was to have blood work done. They said he could come in tomorrow but what good is bloodwork 24 hrs after the incident? It's a regular business day during regular hours. When did vets stop seeing their patients and only sending to emergency clinics where they overcharge for the same service? read more

Rude staff, got lied to by staff members, care way more about making money than about the animals. Charged me more for a "brace" than an office visit. read more

Ok, so I'm glad I waited to write this until after my follow up, because I would have given a higher rating initially than they deserved. Took 2 small dogs in about 2 weeks ago (I was a first time client, my dogs just moved back to the states with me a couple months ago). It was my intention to stock up on some medicine, get general check ups, and have one of my dog's ears checked because it had been bothering her. Bill for the first appointment was $357, which I was totally fine with given that I had quite a bit done and also bought a supply of meds. At the end of my first appointment, the doctor told me she wanted to see my little girl dog back in 2 weeks to check her ear to ensure that the medicine had worked on her ear infection. At that time I didn't pay that any mind, and nothing else was said about it. Today I went back for that follow up. The assistant starts with us in the room with a weight check and a few quick questions about how she's doing and if she did well with the medicine, she did nothing with my dogs ears at all (which I expected only the vet would do). She leaves and the vet quickly arrives, a couple quick questions from her, she looks in both ears, comments that the dog could use a couple more days of the cream in her ear to make sure the swelling is gone, asks me if I have any other questions or concerns and wishes me well. Total time in the office with the assistant/vet was maybe 6-7 minutes. I go out to the lobby, expecting that maybe they would try to get me to set up the next appointment for the dogs. After a minute or two, the woman behind the counter tells me my total would be $35.00..... It took everything I had to not be really upset. At no point during my first visit when they said I needed to come back did they mention that there would be another fee at all for this follow up that lasted less than 10 minutes, much less that this fee that I didn't know existed would be $35.00. I feel as though I have been mislead, and that they were not really transparent. I feel like if you mention a follow up like it is some very small and not inconvenient thing (again, it took around 6/7 minutes), you need to inform your client that not only will there be a fee for those couple of minutes, but that the fee will be $35.00. Obviously they are free to charge what they'd like, but the fact that I was not informed that I would be paying over $5 per minute for my next appointment which yielded no new information or value for me or my dog makes me feel completely misled. I obviously expected them to charge a fee for the time, and even though I personally disagree with the amount of the fee for this, I would not have been upset had I been informed at least that there would be a fee ahead of time. You lost an opportunity to create a lifetime customer who will need vet services in the future after recently moving back to the area, I will never return here in the future. If I could give them 0 stars, I would. Lacking transparency and integrity in the way you communicate information to clients. read more

The best experience we could've asked for! We came in with our newly adopted pup with no clue about his previous vaccination records. The staff was extremely helpful in walking us through what was necessary for our pup to ensure he is as healthy as can be. Even after we had that figured out, they were patient with our boy who is not a fan of being touched or held onto by stranger. At the end, we paid a very fair price for the services and scheduled a follow up. We received many "nice to meet you!"s and "welcome to hilltop". They've earned our respect and business. Thank you! read more

very nice and knowledgeable staff, patient and calm with my German Shepard puppy

Hello just an update, the puppy past away a few days after writing this review. This cost our family such pain and sadness not to mention the suffering that this poor puppy endured. My heart still breaks thinking about it. I urge you not to have your pets treated here read more

Recently moved to the area. My dog makes it very difficult to cut her nails. The team accomplished it quickly and they look great. Everyone was friendly and informative. Reasonable pricing. I will continue to bring my dog for veterinary care. read more

I hate this place! Very rude and I made a appointment then when I called before the appointment the lady said my appointment wasn't their!... read more

With the one stellar review and the office's convenient location, I made the worst decision ever to go to Hilltop Veterinary Clinic. My cat was losing weight at an alarming rate, along with other scary symptoms. At the time, my boyfriend and I were living paycheck to paycheck, but scraped enough together to get Frank (my Siamese) the help he so desperately needed. Upon walking into the facility, I felt I'd made a mistake. It was dark, dank and odorous. The waiting room and parking lot were empty, but it took some time before I could see the vet. The physical exam yielded nothing. She asked to do a blood panel, which I - of course - agreed to despite its steep price. I was told it would take close to a week for results. She also wanted to do a urinalysis, but I would have to procure the sample (which I still have no idea how I would have done that). In a week, the vet called to say that the blood results showed nothing, and I should consider further testing. This exam/tests cost close to $400. We had to save again for more tests. When we had saved, I opted not to return to Hilltop Vet, but change to Beach Pet Hospital. The vet was able to diagnose the cancer in my cat within 5 minutes, run the blood tests AND GET RESULTS in office, perform an ultrasound to confirmation the diagnosis, and provide my cat with his first treatment in one visit - all for less than the "big question mark" first visit at Hilltop. I strongly recommend Bet Pet Hospital - my cat is gaining weight, isn't presenting with other symptoms, and I owe it all to Beach Pet Hospital. Save money, anxiety and potential heartache - DO NOT GO TO THIS VET! read more

My dog loves coming to day care here. The staff is wonderful. They always are happy to see us. I also get my dog food and toys here and are very happy with there product. The front staff will remind me of appointments up coming that I might need! Over all my dog and I really pleased. read more

Love this office and the staff at this office. We just moved here from Indiana. We have two Golden Retrievers who are my fur babies and my best friends. We needed to get established with a new vet. We tried a place that was recommended to us, it was a fail with great reviews. The staff at the previous vet office was so rude, the Provider was so pushy, she made my husband and I feel like awful fur parents. We have had both Golden for six years, and we have records and have taken great care of them. They charged over 600.00 a visit for poor care. Long story short we decided to give Hilltop a try. We LOVE this office . When I called the office and was very hesitant about coming in, my fear quickly turned into reassurance from their staff. Not only did they provide great customer service, they went above and beyond. One of our goldens had blood in his stool. They had us bring the sample in before our appointment and they would run it. I quickly ran by the office after getting out of work . My very first impression even entering the office was amazing. I was greeted with a smile, any questions I had and assured on what the process was going to be. Also,they let me know somethings I could do at home before the appointment time to help with the problem he was having. Yesterday was our appointment for both our boys. My husband arrived with the boys and I showed up shorty after from work. Yet again, I was greeted with smiles and taken back to my husband and fur babies. I was in the room and we seen Dr.VU. We loved Dr.VU and all the techs. Dr.VU explained everything to us with both dogs. He took time to listen to us. When we asked options for a number of things of with different scenarios, he broke it down with us on what we could do, and things we could try. He never once tried to rush us out. He never tried to make us feel like horrible fur parents. His techs were so loving and kind. He explained, options for food, he explained how something can be genetic, he explained, options of quality of life. He explained, lab tests: why he was doing them. He explained, what he was checking for with the different labs tests/fecal samples Etc.With all of that said, he asked us if it would be ok to do some of the test to make sure our goldens were cared for and hadn't got into anything around the area since we are new here. Are goldens were used to having a huge yard with fenced in backyard. Now we are in a condo and we have to walk them , which means they are exposed to more things now. When we got ready to leave they were fantastic and I made sure to let them all know from the back staff to the front staff. While I was waiting in the lobby, they were bringing someone else sweet little fur baby out to them, as she had surgery. The Fur Mom was very emotional because the little fur baby was crying . Now ,I know because I use to be a vet tech this can happen( but the fur mom , may not have known this could happen) so the fur Mom was crying, they took the little dog back and checked her out and got her settled down, while they did that the front staff reassured that fur mom that her baby was ok , what to expect, and assured her if she needed them for anything at anytime to call the office. They have staff that are truly there for the right reasons, there kind hearts and loving attitudes make all of us fur parents at ease. We stood back and let them handle that situation before getting to us because I know how it feels . When it was our time to check out I made sure to let them all know what a fantastic job they had all done. I appreciate their act of kindness their hugs, their care for my fur babies and for me, and their big hearts. I worked at a vet. When I worked up front and people would drop their animals off I always reassured them we would love their babies and care for them, just like our own. I always kept my promise. I left because there were individuals making poor choices with animals and management did nothing. That was unacceptable. I appreciate a great office and staff. If you are a Fur parent, I highly recommend this office .Super Sweet,loyal,welcoming,compassionate and caring staff. Thank You for all that you all do. We look forward to working with you all and our fur babies. Also, very reasonable prices. read more