I was traveling from WI to Texas on 90+ degree heat and my AC went out. I called Max Ford in…read moreNevada, MO and they got me scheduled for service the next day. They diagnosed a fix, ordered an OEM and and after market part to insure the part arrived the next day in order to make sure my travel plans weren't interrupted and got me down the road 36 hours later. Unfortunately, the repair didn't resolve the issue and I later went to another dealer that pinponted an unknown mistake in the initial repair with Max Ford. To my gratification and gratitude, the service manager, Shane, at Max Ford stepped up to the plate, acknowledged their responsibility in correcting the error, and followed through to make sure I fulky satisfied with the resolution of the matter. Shane was professional, concerned with my welfare and the final resolution of the matter, and appropriately apologetic about any inconvenience caused. I felt that the customer service I received at Max wan exemplary throughout my entire experience with the dealership. Shane ensured I recieved a fair and honest resolution to tge matter and was approoriately regretful regarding the matter. Good customer service is about treating the customer right, especially when things go wrong, not just when it's an easy fix. Shane went the extra mile to exihibit the honesty and INTEGRITY to make sure I recieved the customer service we all hope for and deserve, but seldom recieve. BRAVO to Max Ford for exhibiting excellent business ethics and professionalism in a difficult situation, one where many would gave passed the buck and left me an unhappy, bitter, and ultimately thoroughly terminal and dissatified FORD customer. Customer service such as exhibited by Shane at Max Ford is why I remain a Ford Fan for life! Well done to all involved. Mistakes happen; how a dealership and it's employees handle those situation truely exemplifies why they stay in business and gain loyalty in the long term. Thank you, Shane and the team at Max Ford for restoring my faith that QUALITY and FAIRNESS are alive and well in the business world. You are to be commended! THANK YOU!

During a trip to a regional track meet, the SUV my wife and daughter was in had a major oil leak…read more They were fortunate enough to stop at Briggs Automotive in Fort Scott Kansas Frank Clinton, the general manager at Briggs, treated my wife and daughter with the utmost care and respect. Frank and the mechanic person quickly and accurately diagnosed the issue with the SUV. Frank and the Briggs staff have deep experience with Lexus and Toyota. I would highly recommend them to anyone seeking to purchase or have maintenance on a Lexus or Toyota vehicle. Thank you.

They got me in first thing today and when I called I forgot to mention to them I needed a tire…read morerotation and new wipers. They added on these services just this morning no problem, and I was able to pick up my car within a couple hours. 5/5 each time.

My car broke down, got it to them during closing hours they got the parts coming and got it fixed…read morequickly with fair pricing. Highly recommend!!!

I called the business. The man answered "Hancock's" and I asked if they provide emissions testing…read more He didn't answer my question, but he asked me where I lived. I said "Nevada." He laughed and corrected the way I pronounced it & began to lecture me on what Missouri requires. I told him he really had no idea what he was talking about since he honestly wasn't answering my question and I told him it was unprofessional to laugh at a customer. I wished him a good day and I hung up. Then I immediately received 3 phone calls from a different number (reverse lookup shows me the phone # is owned by Dusty, Frances and Patricia Hancock). On the third call, the man I spoke to initially, left a message and said "I'm sorry if you think I was laughing at you...I was just trying to help...etc." Getting those 3 calls was creepy, unprofessional and disturbing. The original phone call was uncomfortable and unprofessional. He doesn't seem to understand how to take constructive criticism from an honest and kind source so all the red flags are here. (Eddie's Auto and the new orange and black Auto Worx shop across the street from Eddies are both fantastic with customers and they are very good at what they do if you do want a nice experience.)

My Sons car failed while he was at the welding school. TCB towed it and Hancock's diagnosed and…read morerepaired it quickly and fairly. They did a great job of keeping in touch and getting the car back on the road. Thank you for taking good care of us.

Absolutely an amazing group of guys, and talented mechanics…read more From now on all my vehicles will be serviced and repaired at Sierra Auto

Excellent work. Often hard to get an appointment scheduled because they stay so busy. Great…read morereputation. Not cheap but they are reasonable and their work product is superior.

My husband and I have used Wilson's Tire for multiple services since we moved to Nevada a year and…read morea half ago. We have had several tires fixed and we have also had 2 vehicles aligned. Their customer service is untouchable! I particularly love the way they treat women. They are patient and kind, and they have never spoken down to me (even when my husband wasn't with me!) It is impressive that Wilson's pricing is competitive with larger cities, and they don't have a lot of competition here. Everyone is thorough in the services they perform. The employees are honest, never over charging for performing services you don't need. It is very obvious that the owners have high standards for the employees and it is very obvious they have quality staff!

Had a (another) nail in my tire and swung through here on my lunch hour. There were several cars…read morethere, but they got me right in and had it fixed within 15 minutes. Price was affordable and the staff was friendly.

I was driving alone from Kansas to Arkansas and my tire pressure light came on and would not go…read moreoff. I pulled in, they graciously welcomed me, tested my tires and found they were all low from the cold. They aired up all and did not charge me. I offered them some money to have lunch on me. I was very grateful for their service and kindness. I would say that they will take very good care of you!

I can't express how much of a blessing Ron and his crew were for us! They stayed open an extra hour…read morefor us to arrive, found a perfect tire , rotated all of them and even gave us advice for the future! If anyone in the area needs anything please contact them. Not to mention but the price was amazing!