I really don't like leaving poor reviews...it feels crappy & especially for a small business, but…read moreI've waited two months now for a remedy/ refund from The Move Crew before I posted anything at all in hopes that I wouldn't have to post a bad review. This company's slogan "Movers a Mother can Trust" unfortunately didn't live up to this. We were moving my mother (in her 70's) cross country & needed a trusted company to pack her POD. The good: The crew showed up on time, they were fast, and very polite & friendly. We actually called & hired this company because they were referred by friends who had a similar cross country move scenario. The unfortunate: In addition to her boxes of necessities & "smalls", she was only bringing with her one room of furniture...a vintage, irreplaceable, gorgeous Mid-Century Drexel bedroom set in pristine condition...her bedroom set from childhood. She provided multiple moving blankets for the crew to use. When the POD arrived in CA and we opened it after its cross country journey, we were shocked to see how it was packed. The antique wood furniture was shrink wrapped but not blanket wrapped, stacked wood to wood, and the king headboard was standing up precariously on it's narrow end rather than more stable in it's correct orientation. The wood came in direct contact, tight up against the metal ribs of the POD leaving dents in the edges of the furniture. While the packers were super friendly, they did a very rookie job moving the only room of furniture my mom would take with her across country. Wood furniture should be blanket wrapped FIRST then shrink wrapped to hold the blankets in place. As a result of not using the blankets, the wood was scratched, dented, and damaged and the plastic wrap (from traveling in a hot POD for 2 weeks across country during summer) fused into the wood finish, leaving dull markings in the lacquer finish. I took photos of everything inside the POD and again once it was removed & unloaded and called The Move Crew to inquire about their packing methods and to explain what happened. Trystan was incredibly polite, professional, and apologetic about how unfortunate this was, and certainly was not their norm. He called his supervisor to see what could be done, if anything, and offered only a 50% refund (which won't come close to covering a refinish of the furniture, but at least it's a start). Note: Their insurance does NOT cover claims one they pack up a POD and close the door. They also gave my mom zero paperwork, no contract, no Docusign, no receipt, etc...AND she even tipped the movers in cash oblivious to the poor job they had done. Originally very responsive, I've now texted several times to follow up after they said they'd immediately put a check in the mail to her. It's now been two months and it seems we've been ghosted. If you hire this company, you need to make sure you or someone you trust if you can't be there yourself are on standby to watch the packing process and correcting them if something doesn't seem right. We weren't able to do this from across the country, and it seems the packers, while nice, were just lazy and taking advantage of a grandma who was frazzled about moving. It was very disappointing on the receiving end to see the damage to the furniture that could have easily been prevented had they correctly wrapped the wood to properly protect it & placed it correctly in the POD. It's very unfortunate, and originally while they accepted blame and were totally apologetic (which I appreciated)...we have not yet seen any remedy to date. This is one of those scenarios where as a small business and wanting to maintain a good reputation, you should just suck it up, offer a full refund, and follow through on your response to the issue.

Hired this company to move us from Simpsonville SC to College Station, TX. Very personable group of…read moreyoung men. With this said we had a few issues that delayed our closing. We paid this company to unpack but because of delay they flew back to SC. We understood this but, they did not work with us on cost. We hired another company to unpack us. We paid Move Crew and local company for the same job. It would have been nice to be reimbursed a bit for work not done. Also, and this is the worst thing. Our furniture was heavily damaged. Move Crew said they would pay us $1000. ( peanuts, but better than nothing). The estimate to repair our antique dining room table and chairs was well over $3000. They never paid us and quit responding to emails. To say we were dissatisfied is an understatement. We were promised they knew how to pack for cross country trips. Absolutely not the case. We looked forward to working with this young company but I cannot recommend them for future jobs. Doris Atkins

Excellent, professional service. Highly recommended…read more Team arrived on time to unload a 22 foot rental truck -- packed full of house furniture and items -- to our storage units in Asheville. Dallas, Ty and Colton were very courteous, professional and hard working. Truly remarkable guys. We can't thank them enough to make moving less painless and worry free. Thank you!

From the owner: Fast, efficient, and reliable, we are a reputable and rapidly growing moving company based in…read moreGreenville, SC. Our team goes above and beyond to cater to each customer’s specific needs. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout every step of the way.

If 6 stars was available these ladies would certainly earn it. I am a "do it yourself "…read moretype but wrapping and packing myself never again as long as 2Sisters are available. Careful, efficient, knowledgeable , and highly service oriented; rare qualities in today's world. I very highly recommend employing them. Gally G.

Fabulous services. Unbelievably good at packing and quick and curteous. I'll be using them for…read moreyears to come. They even bring all supplies and when they leave all you have the packed house for the movers!! They clean up afterwards and the place is neat and clean before they leave.

I love these guys! Brad came and I forgot the other gentleman 's name. (Forgive me). From start to…read morefinish, the whole job took about 15 minutes and I got exactly what I wanted. I know who to call now and the price is fair!

My experience was negative and am very disappointed in the service I received. I learned…read moreafterwards Brandon, the owner, is not licensed. My belongings were brought to storage. I've attached some pictures to back-up my statements. This is what I've seen so far: Missing items (I want these back): * 1 brown wicker cabinet w/4 drawers (2 on top, 20-1/2" W x 29-1/2 H x 16" D) (see attached which is similar). * 2 big boxes of books/miscellaneous. Furniture has damage (see attached). Squashed and ripped boxes (see attached). Footprints/marks on medicine containers (see attached). Dirt/marks on larger decorative bins (see attached). I reached out to Brandon several times to resolve this to no avail. Then there were disparaging messages from him (see attached). He says I'm a messy old lady (see attached). Who isn't messy when they are moving? For someone who was paid VERY WELL, great tip, plus expensive donations, I feel extremely disrespected, offended, and ripped off, and made to feel less than. I really hoped it would not come to this. The proof is in the pictures.

Quickest reply and quote. Very impressed with the response I have received. Looking forward to…read moreworking with them.

From start to finish Chris and his crew (Brandon and Trell) were extremely professional. The owner…read moreanswered without my having to leave a message, he accommodated us on the date and time and was very understanding of our situation. Their work was organized, and efficiently and not one item was damaged in moving. We were extremely happy with every aspect of this move.

Top line: I would not recommend using this company for your move. If anything gets damaged, good…read moreluck trying to get anything back for it. Also they charge by the hour and go incredibly slow. It's unfortunate that I have to write this review, but Dallas (the owner) of Pack Pals has been ignoring my calls, texts and emails for weeks now in regards to things that were broken and damaged in my move. Initially he said that he'd get a claim started but has just disappeared and will not respond to anything. Also his voicemail isn't even set up. It's now been over a month. On the day of the move, it started out fine and the guys were nice but as the day wore on, Dallas and his other mover got slow and sloppy. My box of dishes tumbled several feet off of a dolly, my couch was dropped off a dolly on the floor, my furniture wasn't properly wrapped and they weren't even efficient. It took several hours longer than it should have and I was charged by the hour despite poor service. Not to mention, the 2nd guy did nothing when Dallas wasn't looking, he mostly sat around until Dallas told him what to do. I'm really disappointed in the whole experience and would not recommend them at all to anyone.

From the owner: Experience the difference with Pack Pals Labor and Moving – where open and honest values meet a…read moretrained crew with unmatched moving expertise. Our commitment to YOU sets us apart. Ready for a stress-free move? Contact us today and let's make your journey a smooth one!

DO NOT use these movers!!! The only reason why I gave one star is because they have a great…read morepersonality and helped us locate another Uhaul truck. As for movers, I do not recommend them!!! First, when they moved our washing machine, they knocked the sink off of the wall and spilt the blue liquid detergent all over the carpet, so my husband had to rent a carpet machine to clean up the mess and make repairs. Second, I had to ask multiple times for them to wrap the computer screen on my peloton. It was loaded into the truck still unwrapped, but they finally did it as I stood there and watched. But the biggest mess up was them failing to wrap a new expensive leather chair that I told them when we walked through the house to wrap and that it was expensive...to please be careful. Well, they didn't wrap it, and I didn't monitor every move. (And my husband was occupied with renting a carpet cleaner and fixing the sink being knocked off the wall!) I was devastated to find my chair with BLACK SHARPIE on it that transferred over from a box sitting on it!!! Of course no ownership was taken. The response from Cornelius was that they had pads, but they couldn't leave them with us. What?!? We had plastic wrap leftover that wasn't used! Nor did he ask me if I had other blankets!!! Of course other items were damaged and broken like both of my kids' desks and a chunk taken out of my son's nightstand due to poor packing and not wrapping. I posted another chair too. But the leather chair!!!!! BAD BAD service!!!

Great Service! Definitely received my money's worth…read moreHelped me moved my items from storage. Would use again.

I can't say enough about the crew that helped us load our rental truck! They were just GREAT! Never…read morestopped working the whole time. Very professional and got every bit of my furniture in the truck taking great care of everything. Highly recommended!!!!

Great experience from the first phone call until the left our house after moving us inread more

We have used a unit storage moving service before and opted for PODS this time due to the estimate…read morefor the large container. We were told it should move a 3-4 bedroom home, which it doesn't (maybe a 3-4 ROOM apartment), so we had to arrange for an additional pod. We were told it would take about 1.5 weeks (8-10 days) to get it across the country. We were not informed that we wouldn't be able to schedule them to even ship our units for another TWO weeks (which we didn't know until all of our stuff was packed and picked up). So they've already picked up our pods and we have to wait two weeks for them to ship. So now we'll be on the other side of the country without any furniture or anything beyond what we had packed for the flight. So thanks to PODS we'll nothing to live with in an empty apartment for two weeks longer than we had planned. Never again. And I will never recommend them.

Excellent service. The most courteous drivers ever!!! THANK YOU PODS! You did everything you said…read moreyou were going to do, you met all of my time lines! I highly recommend them. I know first hand there's a moving truck shortage and also a driver shortage. Please hire these guys. You may have a bit of a wait, but we'll worth the wait. Overall we couldn't be more pleased!

Mr. Jimmy, Shane and crew were so efficient, timely and professional for my move from Greer to…read moreAsheville. I would recommend them for anyone needing movers big or small. Money well spent for the high quality of work received! Thank you The Rash Family

Great experience every time! We've used Jimmy and his team…read morefor years. Another great move today. Excellent customer service and very reasonably priced.