Had some billing issues and Katie took care of them for me. The property is rather nice. Very…read moreclean and quite. Would definitely stay there again.

Had to find a room to rest after nine hours of driving. Booked a room after midnight and arrived in…read morehalf an hour. The parking lots were less than half full. Waited less than a minute to get staff for check in, who was friendly, prompt and professional. Received two complimentary bottles of water. The studio room was up-to-date, clean and spacious. The furniture and the lights were neat. The closet was in the restroom area instead of near the entrance door. The breakfast was served great. The indoor dining seatings were quiet and relaxing.

Zero stars! Avoid this place at all costs!…read more We made a reservation for this hotel several weeks in advance as Hilton Honors members. We selected it because it was supposed to be modern/newly renovated. We indicated in the reservation and confirmed a few days before our arrival that we would arriving late-around 10pm. Upon arrival, my husband, daughter and I were greeted with a non-plussed, indifferent front desk employee and given a room on the first floor next to the stairwell and one of the side exits--not an ideal location for quiet or safety. It was almost as if the worst rooms are given to the latest arrivals despite when the reservation was made. Strangely, the room also had a slight residual smoke odor, which I thought was odd given that the hotel was supposed to be newly renovated. I figured it had to be leftover from the pre-remodel days. We were tired and went to bed. Around 3am, we were awakened by super strong cigarette smoke wafting into our room. It was so bad, I went out to the front desk in my pj's. The employee (different than the one we encountered upon check-in) I spoke with indicated that it was a non-smoking hotel, but maybe the smoke was coming in from outside, which made no sense. Reluctantly, she agreed to check out the room herself. She only stood in the doorway and eventually told me she didn't smell anything. It was unbelievable! The smoke was everywhere! She was clearly lying and did not offer an apology or anything to help us. I had to press her to see if we could switch rooms and she told me we could not. As we were standing there, I saw a male employee with what could have been a pretty serious smoker's cough go into a locked door nearby. I had to wonder if that employee was involved somehow, which would explain why the room had a residual smoke odor to start. Maybe he liked to smoke in a room nearby on a regular basis. Or maybe a guest was smoking in a room nearby. Whatever the true circumstance, it was hard to say. I realize there wasn't much she could do if it were a guest smoking inside, but the entire situation was awful and I felt like there was zero acknowledgement of our discomfort. (I do believe that the hotel is supposed to charge a $250 fee to anyone who does smoke in the hotel, so something could have been done to acknowledge our plight later-though it never was.) I actually thought about going to sleep in the car at that point, but decided that might not be safest thing to do in the end. So we we sucked it up-literally-in the room all night. Suffice to say, we did not get much sleep and our throats were raw in the morning. My husband spoke with another employee in the morning and was coldly told that the night employee didn't smell anything. No apologies, sympathy or any semblance of customer service was provided. He also asked if there was another ice machine, as the one on the first floor was broken. He was told no--again, with no apology. Breakfast was mediocre at best. We had to ask if the "gravy" had milk in it as my husband is lactose-intolerant, and the kitchen attendant--the only truly helpful and attentive employee we encountered on our stay--brought out the giant can it came in and helped us to figure out that it did. As I was packing up, I started to notice all sorts of other things that were wrong in our room too. A broken toilet lid that was glued back together. Cobwebs in the corners of the bathroom floor and a dirty corner near the tub. Black smudge marks in the tub. A yellow-brownish ring around the sink drain. A slight residual stain on my duvet. None of which added up to a great stay and coupled with the smoke situation and lack of response from management, it was one of the worst hotel experiences I have had in my lifetime. If you have a choice, choose to stay anywhere but here. We are still shocked at the appallingly indifferent and cold response we received. There was no offer to assuage us in any way. We are now completely disillusioned with the Holiday Inn Express brand.

This hotel has seen much better days. My thoughts when walking in: hmm...all the other Holiday Inns…read morein the world were updated but this little guy in the armpit of the highway. My second thought upon entering, "Do they allow smoking? This place has a serious hint of cigarettes and musty smells." Props to Lori at the front desk for being sweet when we ended up deciding not to stay. My mom is a priority club member so this definitely wasn't our first rodeo with Holiday Inn Express. From the dirt smudges on the pillow in the room to the sloppily made bed, lack of pool and general cleanliness, we decided to ultimately ask for a reimbursement and take our business elsewhere. The parking lot was heavily filled with trucks which served as our first hint that this location might cater heavily to the "on the road fella" scene. Holiday Inn Express perk: complimentary breakfast- however, I'm not certain the unclean/aged vibes make the breakfast sound very appetizing.

Staying here for 1 night for a wedding. I do a lot of traveling and have stayed in lots of…read moredifferent hotels. One of the beds in our room has springs so horrible that my 110 lb body is practically hitting the bed frame. I am not sure that I have ever slept on a worse mattress.

We stayed here over Labor Day weekend and were very pleased with our stay. We generally stay…read moreHilton, but booked Marriott for this trip due to the convenient location of this Courtyard... and this stay might sway our decision moving forward with what chain we book! The location is really convenient. A 5 minute drive will get you to dozens of places to eat (both unique and chain, sit down or quick service). The cafe and lobby area are very well maintained, and the front desk staff were all extremely friendly and accommodating. The pool is small, but clean and maintained perfectly. There's also a hot tub. Looking into the pool area is the workout room. As is generally the case, both require room key to enter. We booked a suite, which had a King bed and a sofa with pullout. Both the bed and the sofa faced a television. The sofa had a larger TV with game station hookups. My only complaint is that the photo and description of the suite showed a pull across room divider (to separate the couch area and bed), which was the primary reason we booked the suite. But there is no room divider at all; it's essentially one big open room. The room had a newer mini fridge and coffee maker. The bathroom was updated and well stocked. The bed was fresh, and comfortable. Marriott could certainly take a few pointers from the Hilton brand - in app check in, app keyless entry, app requests, etc. However, our stay here was perfect and we would certainly stay again.

Stayed here for a week recently. Overall a nice stay. Room was huge although I think it might have…read morebeen a handicapped room not a regular room. Not sure why they gave us that, we didn't ask or need it. Only one available at check in I suppose. Pretty clean, comfortable bed as well. Pretty quiet for as busy as it was. Decent sized breakfast each morning. Shower was just ok. Hot water was really good but the pressure was lacking. Mainly due to the shower head/hose setup I think. Closing off parking spacing in the front lot for tractor trailers was notable as it took up a dozen or so spots people could use otherwise. If you're not really familiar with the area here it could be a little confusing getting up to the hotel but it is pretty centrally located to places to eat and places shop close by with others not to far of a drive. Casino is also not too far away. We'd stay here again when in town visiting and recommend it as well. Signs in lobby did say they were going to be doing remodeling soon, fyi....

I stayed here in October after an event that was held nearby. The overall experience was nice. I…read morehad booked online in advance directly through the hotel. When we arrived, we received a friendly greeting from the desk agent and they quickly pulled up our reservation and got us checked in. They gave a good overview of the hotel including telling us where the various amenities were and when they are available. She also clearly explained where the elevators were and which direction we would need to head once we got off the elevators. The room itself was clean and well maintained. It was fairly standard, minimalist and modern in its decor. The bed was soft and there were plenty of pillows (although they were a bit thin, but there were enough of them that that wasn't an issue). There is plenty of space in the room and the TV worked well. It was also nice and quiet. I didn't hear other guests or noise from things like the elevators. The breakfast had a lot of great options and was being attended to regularly to refill anything that needed it. Overall, a great place to spend an evening.

great staff and clean hotel - all the sore bottoms below are jammed up in their own piles and can't…read moreseem to dig their way out except by throwing shade

Stayed here one night recently for a family wedding in the area. We called got an early check in…read morewhich they accommodated. Rooms were clean. Easy to get to the room locations. Free breakfast included. They had omelets bacon sausage potatoes yogurt muffins some fruit. Fruit juices and coffee was offered out side of the breakfast room. My only snag was my daughter came down at 9:57 for breakfast and one minute before 10 am they closed the door for the good. I inquired with the breakfast attendant and she denied her a quick walk through for a breakfast and said they close at 10. I then inquired at the front desk and she came over and allowed her to grab a few items. All I. All it was a good stay. But don't come down at 10:00 on the nose for breakfast.

No hot water on Thanksgiving morning, and now it's 12:30 and still no hot water. Desk clerk said…read morethe hotel is full and everyone is taking a shower at the same time. Until 12:30 in the afternoon??? I am not impressed with this place.

Newly renovated Hampton Inn that was much nicer than I was expecting! Staff was great. Lots of…read moreparking. Room was incredibly clean.

What a wonderful night stay at SpringHill Suites! Before we even arrived, we had a great experience…read moreutilizing the app to select our anticipated early arrival time by checking in 24 hours in advance. We called as we were on our way and the staff could not be kinder sharing news that our room was ready early! Upon arriving the team was helpful navigating the area with tips on traffic for attending Steelers Training Camp in the morning. Breakfast had a nice variety but unfortunately no waffle maker that we tend to look forward to if staying in a similar type hotel. We enjoyed the water, tea, and coffee that is available in the lobby throughout the day and night. The hotel was quiet, clean, and accommodating to make our stay worry-free!

This is a nice and clean hotel. We also enjoyed the Arnold Palmer golf decor throughout…read more The room itself had a nice layout with a comfortable couch. The tv was on a swivel so you could watch from the bed or the couch. Shower was nice and hot with good water pressure and includes shampoo/conditioner/body wash mounted on the shower wall. We stopped at the bar one evening for wine. The selection was limited as they were out of many choices for red wine. The bartender was friendly and accommodated us as best as she could. Breakfast was decent. The waffles tasted like pure sugar so you might want to avoid those. They also offered scrambled eggs and sausage one more and breakfast sandwiches another. The standard bagels, cereal and fruit were also available. Coffee was good. Michele was working hard in the morning keeping things stocked and fresh.

So many things about my stay here were disappointing. Most notably, I was extremely upset to…read morediscover that this hotel is connected to a roadside zoo. When I booked and paid for my room through a third-party site, this was not disclosed. Had I known, I absolutely would not have stayed here or financially supported a business connected to something I find abhorrent. Then, on my first night, I was outside walking my dog when a Border Collie or similar dog came charging toward us. I went to the office to report it, only to find out that it was the owner's dog. The woman at the desk told me that he regularly lets the dog run loose. Overall, the experience left me extremely uncomfortable and disappointed. Yuck to all of it.

No heat! they turn it off May until September. NO hot water, repaired after 2 hours, screaming kids…read morewith paper thin walls. Steer clear of this trap!

Hotel is clean and updated. Staff is friendly and knowledgeable. I would highly recommend this…read moreproperty.

My wife and I stayed here for four days during one of our little adventures. It's a beautiful…read moreproperty! Either new or renovated. The breakfast area was well-kept! Thank you. The staff overall were as helpful as possible. Only a little confusion regarding when and how the rooms would be made up.

Let me start by saying I am a long-time Marriott customer with lifetime gold elite status. We have…read morestayed at many different Marriott properties over the years and am sure we will continue to do so. This property, however, fell short of my expectations. There was a major lack of hospitality, which is a very big issue when you're in the hospitality business. It started with the greeting, or should I say, lack of greeting at checkin. They asked my name, looked me up, assigned my room, and sent us on our way. The greeting I'm used to is being called by my name & being thanked for being an elite member. Who doesn't like that little extra effort/ acknowledgment? Then we arrived at our room and saw the extra pillows requested on my reservation were not there. Again, a little thing, but they add up. The room itself was ok. It was a suite so it had the extra seating area which I like. The best thing about the stay was the bed. It was super comfortable! Unfortunately there was an expressway outside our window which made it difficult to sleep at night. The breakfast was at best 'ok'. The set up of the room was strange, with the area for making waffles and getting the other hot foods in a tiny triangle shaped area that couldn't hold more than 2 people comfortably. Wish I had taken a picture. On our 2nd and final morning there, the girl working in this area never got off her phone. She didn't put it down even when people needed her assistance. Were they all bothering her? Checkout was similar to checkin, except the girl working there never even looked up and just nodded her head when I set my key on the counter. Again, a little hospitality goes a long way. Also, the bathroom floor was sticky, and the pool was super cloudy the whole time we were there So we didn't even attempt using it. I'll continue to be a Marriott customer, but sadly, not at this location. 2024-52

Hotel is old and run down. The front desk is lacking basic training. I would not recommend staying…read morehere.