Zero stars! Avoid this place at all costs! We made a reservation for this hotel several weeks in advance as Hilton Honors members. We selected it because it was supposed to be modern/newly renovated. We indicated in the reservation and confirmed a few days before our arrival that we would arriving late-around 10pm. Upon arrival, my husband, daughter and I were greeted with a non-plussed, indifferent front desk employee and given a room on the first floor next to the stairwell and one of the side exits--not an ideal location for quiet or safety. It was almost as if the worst rooms are given to the latest arrivals despite when the reservation was made. Strangely, the room also had a slight residual smoke odor, which I thought was odd given that the hotel was supposed to be newly renovated. I figured it had to be leftover from the pre-remodel days. We were tired and went to bed. Around 3am, we were awakened by super strong cigarette smoke wafting into our room. It was so bad, I went out to the front desk in my pj's. The employee (different than the one we encountered upon check-in) I spoke with indicated that it was a non-smoking hotel, but maybe the smoke was coming in from outside, which made no sense. Reluctantly, she agreed to check out the room herself. She only stood in the doorway and eventually told me she didn't smell anything. It was unbelievable! The smoke was everywhere! She was clearly lying and did not offer an apology or anything to help us. I had to press her to see if we could switch rooms and she told me we could not. As we were standing there, I saw a male employee with what could have been a pretty serious smoker's cough go into a locked door nearby. I had to wonder if that employee was involved somehow, which would explain why the room had a residual smoke odor to start. Maybe he liked to smoke in a room nearby on a regular basis. Or maybe a guest was smoking in a room nearby. Whatever the true circumstance, it was hard to say. I realize there wasn't much she could do if it were a guest smoking inside, but the entire situation was awful and I felt like there was zero acknowledgement of our discomfort. (I do believe that the hotel is supposed to charge a $250 fee to anyone who does smoke in the hotel, so something could have been done to acknowledge our plight later-though it never was.) I actually thought about going to sleep in the car at that point, but decided that might not be safest thing to do in the end. So we we sucked it up-literally-in the room all night. Suffice to say, we did not get much sleep and our throats were raw in the morning. My husband spoke with another employee in the morning and was coldly told that the night employee didn't smell anything. No apologies, sympathy or any semblance of customer service was provided. He also asked if there was another ice machine, as the one on the first floor was broken. He was told no--again, with no apology. Breakfast was mediocre at best. We had to ask if the "gravy" had milk in it as my husband is lactose-intolerant, and the kitchen attendant--the only truly helpful and attentive employee we encountered on our stay--brought out the giant can it came in and helped us to figure out that it did. As I was packing up, I started to notice all sorts of other things that were wrong in our room too. A broken toilet lid that was glued back together. Cobwebs in the corners of the bathroom floor and a dirty corner near the tub. Black smudge marks in the tub. A yellow-brownish ring around the sink drain. A slight residual stain on my duvet. None of which added up to a great stay and coupled with the smoke situation and lack of response from management, it was one of the worst hotel experiences I have had in my lifetime. If you have a choice, choose to stay anywhere but here. We are still shocked at the appallingly indifferent and cold response we received. There was no offer to assuage us in any way. We are now completely disillusioned with the Holiday Inn Express brand. read more

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This hotel has seen much better days. My thoughts when walking in: hmm...all the other Holiday Inns in the world were updated but this little guy in the armpit of the highway. My second thought upon entering, "Do they allow smoking? This place has a serious hint of cigarettes and musty smells." Props to Lori at the front desk for being sweet when we ended up deciding not to stay. My mom is a priority club member so this definitely wasn't our first rodeo with Holiday Inn Express. From the dirt smudges on the pillow in the room to the sloppily made bed, lack of pool and general cleanliness, we decided to ultimately ask for a reimbursement and take our business elsewhere. The parking lot was heavily filled with trucks which served as our first hint that this location might cater heavily to the "on the road fella" scene. Holiday Inn Express perk: complimentary breakfast- however, I'm not certain the unclean/aged vibes make the breakfast sound very appetizing. read more

I feel it's always best to start with something positive, so I'll say the employees were nice. That's where the "pro" list begins and ends. On to the con list : They put our party in the wrong type of rooms. We had 3 adults and 3 kids. We booked 2 rooms with 2 beds each. They put us in 2 rooms alright, but both rooms had only one bed and a jacuzzi... a jacuzzi that was out of order... out of order in both rooms. When we asked for the error to be fixed we were told that somehow or another hotels.com made the error. The 2 options we were given to remedy the situation were 1) a roll away cot or 2) a room with no working plumbing. (Something tells me they're having a plumbing issue) We went with the roll away cot option and $50 credit back to our card, which, as of this date, hasn't actually been credited yet. Aside from that, the beds were incredibly hard and uncomfortable. We definitely won't stay here again. But they were booked solid, so I don't think we will be missed read more

This was a very nice motel! It was recently totally refurbished and was very clean, and had friendly staff (Becky, Eva and Beth Anne ). The beds were comfortable and each had 2 soft and 2 firm pillows. It had a very good breakfast which included lots of choices including warm Cinnamon buns! It was reasonably priced and had all the amenities we needed.I would definitely recommend it and would like to stay there again. read more

I enjoyed my stay. People were nice and professional. Breakfast was tasty and a lot to choose from. Comfortable bed. Very clean. Yes it's hard to find but it's close to the highway. read more

Our group had a wonderful experience at this hotel. It was very clean and comfortable. The staff was very polite and helpful, especially Mark, who was more than happy to accommodate our group. He took the time to make us fresh coffee, had a space ready for our group to meet, and really just went above and beyond to make our stay the best. Thank you! I highly recommend this hotel to anyone staying in the area! read more

Very comfortable beds, friendly check in staff, cookies in the lobby and free pancakes, very clean too!

Reserved a room sight unseen for travel. Our room had a jacuzzi in it for some reason and smelled strongly of mildew which is what would happen if you put a jacuzzi in a room. They were able to provide us with a portable crib but did not set it up and it did not come with sheets even though they said it would when booked the room. Air conditioner smelled like burnt hair. Continental breakfast had plenty of options but only a few of them healthy and tasty. Won't be back. read more

Booked several rooms for family while attending my mother's funeral. Troy, the manager gave us a special bereavement rate which made our trip affordable, given it was unexpected. That made a very difficult time just a little easier...Thank you for that! The beds were ultra comfortable and the breakfast was fantastic, so many choices. Very friendly and helpful staff. Would definitely would stay again and recommend to others. read more

It's a holiday inn express. Clean rooms. Near restaurants and a target. Will stay again.

This hotel is absolute trash with their customer service. My mom booked me a room two weeks ago and she called and looked online to make sure me being 18 and her not being in town, i could get the room. They told me when i went to check in that i needed a $100 deposit and i needed to be 21 to even check in. They did not have that on their website or tell her when she called. Please specify your polices more clearly because im extremely mad. read more

This is my second time staying in this particular hotel and I must say the staff and accommodations could not be better for what you pay! They have a hot breakfast and a very friendly and accommodating staff. I highly recommend staying here if you're in town. They also offer a great discounts for vets. read more

DISGUSTING, HORRIBLE, SMELLY. Mice turds. Spider eggs under the AC unit. Booked out for a wedding. Other then that no one should ever stay here...... stay at the Hampton inn we slept in a pull out couch over there because our room was so gross at the holiday inn. read more

This hotel is terrible! It is old and damp. The beds are very uncomfortable. We were sinking to the middle all night and hardly got any sleep. We were not comfortable walking around no without shoes on. read more

I had a great stay here. Very clean and the staff was friendly. There was a small workout room with TV all of which worked. It is convenient just of the PA turnpike (RT76) exit, however, it was kind of tricky to find. It si so close to the turnpike on ramp you think you are going the wrong way. Also, leaving the hotel you need to cross the PA turnpike on ramp if you are going onto RT 30. I would highly recommend this hotel, oh yeah, free internet and cookies and breakfast. read more

This place was absolutely horrid. My grandmother can't walk, and is in a wheelchair. When I asked one of the staff members for assistance with getting her onto the elevator (because I was carrying all of our luggage), she reluctantly helped, and said, "Maybe crippled people shouldn't go on vacation." I was appalled. I am a smoker, but we were in a non-smoking room for my grandmother, so I walked outside to smoke a cigarette only to find the hotel manager listening in through the door! So after I took my smoke break, I went to the front desk and asked if she had a problem, and she told me that I could explain it to the cops and that they were already on her way because my grandmother's oxygen tank "sounded atrocious and like she was dying." Don't you think a 25 year old woman could get her grandmother help had there been a problem? Altogether, one of the most terrible experiences I've ever had. I will never be staying at a Holiday Inn or any of their branches. read more