It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

I'd looked at TONS of places; mostly on FB Marketplace, Craigslist, Trulia & Zillow. Found a…read morecompany named, "ProMove" who takes your budget & criteria & then sends you prospects. The complex who you sign a lease with pays PROMOV. This saves TONS of time & money. My contact at PROMOVE was "Markisha Foster." I shared that I don't want to live near anyone smoking weed, shouting and fighting, a place with garbage & empty bottles strewn around, loud music, anyone selling drugs, breaking into cars and racing through in their cars like others and children don't live there. She asked what neighborhoods I found interesting? I said; Roswell, Marietta, Smyrna, Vinings and possibly Buckhead. She said give her a few hours and she'd get back to me. The very first place she recommended was a place in Smyrna named, "Park At Vinings". She said, "Judging by what you requested? Your gonna love this place." I liked what I saw online, asked her to set me up an appointment and take it from there. I don't like to jump into anything regardless of how I "feel" about it. I have to make an educated decision based on many factors. With that said.... When you first arrive there's a long roadway from the main road that you have to drive down so you really can't see much of the place from the road. It's a MASSIVE complex yet still...tucked away. I phoned the office and was greeted by a wonderful lady named, "Trina Slade". She instructed me on how to get to the leasing office. When I first entered, Trina greeted me with a big smile and a "Welcome!" Trina asked how I discovered them, what I was looking for and if I had any special requirements. I told her and she listened intently taking it all in. She showed me an illustration of everything available, asked which I would like to see, requested my I.D. and we were off! We hopped into one of those little golf carts and she delighted on how much she loved working there and how this place was like no other she'd worked. A few residents greeted her with a smile and light convo (ALWAYS a good sign with property Mgmt.) I took in all the little children playing, riding their bikes, people walking their little dogs, couples striding hand in hand, joggers and families just...living. I felt an exceptionally strong sense of family and shared values here. Nooo funny business. The pool was one of the most lovely I've seen in Atlanta, it's a winding resort style pool with plenty of seating. There seemed to be ample parking and lots of trees. I requested an upper unit because big roaches are usually found scurrying around most ground "garden units" in woodsy areas in The South & I'm not a fan. A 2nd floor unit wasn't available to be seen at that time so Trina showed me a garden unit that would have an almost identical layout to an upper unit soon to be available. From the moment I walked in, I liked it. 1333 sqft. Spacious, clean, with a much different layout to any others I'd seen. Big bedrooms, nice living room, lots of cabinets & closet space and even a large day room with skylights! I was in love with it. Just my kind of place. Markisha was spot on with this recommendation. I would DEFINITELY recommend Ms. Trina Slade and PAV to anyone in the market for a new apartment. She's patient, polite and won't stop until your satisfied and the place is beautiful. Thanks again for all your hard work Trina. I will DEFINITELY recommend you to any and all who need a place. I'm a happy camper!

I contacted PROMOVE while trying to find safe housing for my family due to serious habitability and…read moremaintenance issues at my previous residence, including concerns that impacted my child's health. Instead of being treated with empathy or professionalism, I was spoken to in a very rude and dismissive manner by Chanel Douglas. After explaining my situation, I was told she could not help me, could not refer me to anyone else, and that she "worked for herself" and did not have a supervisor. My concerns were not simply about wanting to break a lease. I had already documented unresolved maintenance issues, including heating and flooding concerns, and ultimately had to vacate the property because the conditions were no longer safe for my family. I later received a response from the company stating they reviewed my file and that the conversation was related to lease obligations. However, that completely missed the point of my concern. My issue was the lack of compassion, professionalism, and willingness to assist someone dealing with a difficult housing situation involving safety and medical concerns. Clients reaching out for housing assistance should be treated respectfully, especially when they are already under stress. Based on my experience, I did not feel heard or supported.

On April 9, 2025, a water leak originating from the bathroom of the unit above mine -- managed by…read morethis property management company -- caused my ceiling to collapse. This has resulted in significant property damage that remains unresolved to this date. I contacted Nicholas at this company immediately following the incident. While the company did acknowledge responsibility for the damage caused by the unit they manage, they have since failed to follow through with any action. No repairs have been arranged, and I have not been offered any compensation for my damages despite their acknowledgment. This is the second time this same unit has caused damage affecting my property. A reputable property management company has a responsibility to ensure that the owners they represent maintain their units to an acceptable standard -- particularly when neglect directly harms neighboring residents. This company has acknowledged fault yet still failed to make it right. I am requesting that this company take immediate action to: 1. Follow through on their acknowledgment of responsibility and arrange for full repair of my ceiling and any related property damage. 2. Compensate me for all losses incurred as a result of this incident. 3. Take corrective measures to ensure this unit does not continue to cause damage to neighboring owners. This company's repeated failure to hold their clients to a basic standard of care -- and their inaction even after accepting responsibility -- is a serious concern that reflects poorly on their business practices. I am seeking the BBB's assistance in reaching a fair and timely resolution.

I was a tenant for a year and had a great experience with Cooper Brown Real Estate. I never had any…read moreproblems and it was a very easy experience for my first apartment. Would highly recommend!

Very professional have had no issues with renting from them very efficient and helps with any…read moreproblems I am a very private person and they understand

They are frauds! I think maybe they're running the company strictly off application fees. I was…read moretold they accept voucher for a specific property. After I put my application in and paid the fee I was told they don't. This is after I had to follow up with them. No communication, very unprofessional. And idk who Aubrey is but he's in most emails but can't seem to get him on the phone. They've been ignoring all of my emails! They said the would send a list of properties that accepts the voucher and when they sent it that same property was listed. These people are pathetic.

We appreciated Arvis dedication and professionalism. Arvis transparency and willingness to help…read moremade a stressful situation into a smooth positive process for my family. There isn't enough words to express the gratitude. Thank you!!! Mrs Arvis Sullivan, continue to be that blessing and wealth of knowledge for others. Thank you

We had the opportunity to work directly with Olga Palmer, and she was extremely responsive, highly…read moredetail-oriented, and consistently kept our best interests in mind. She worked closely with the contractors to ensure all necessary updates were addressed in a timely manner. I would highly recommend both Olga and the company. Thank you.

Pamela Mathis was very welcoming and straight forward very professional made sure everything was…read moreready on time for me and my family to move in she communicated with me very well and was patient with us being first time renters

if you're tenant this is the worse property management ever. do not rent from them, they do not do…read moretimely repairs no matter how important or critical. They do not have a number where you can reach any person. I have lived at my place for 3 years and I have NEVER met anyone from the company nor have any of the maintenance workers that have came by, I don't even know where they are. Even now, they are allowing a neighbor above me to create a nuisance and they have not responded even though it's someone who is not authorized to live There.

I can't praise the team at Trusted Ally enough. I have several properties in the Snellville and…read moreGwinnett area. For the past 3 years they have been reliable and professional. We're happy we've found a property management company that knows what they are doing. Ideal company for invest property owners.

As an investment property owner, I needed a company for renting and managing my properties in the…read moreSnellville and Lawrenceville area. Working with Trusted Ally has been amazing! They were incredibly helpful and responsive during the process of securing a tenant. They advertised my property, screened potential residents, and shared updates with me along the way. Because of their professionalism, repairs and service calls are a breeze. Highly recommended!

My experience with Community Management Associates ("CMA") lasted from June 2016 to July 2021. In…read more2016, after 15 years with Bauman & Company (https://www.yelp.com/biz/bauman-and-company-atlanta-2), the HOA board at this particular property in Midtown Atlanta, where I owned a rental condo, selected CMA to be the new property management company. Over the approximately five-year span I was a homeowner of a property managed by CMA, I thought CMA did an OK job, hence my three-star Yelp rating. I thought Bauman & Company was exceptional, but they left the residential property management business. Other Midtown Atlanta condominium property management companies (companies not necessarily based in Atlanta, but manage Atlanta properties) I have experience with are Sentry Management and FirstService Residential. In my experience, CMA, Sentry, and FirstService have all been about the same: satisfactory. The folks I had the most interaction with at CMA were Sharon Andersson and Chris Roberts. Personally, I thought both Sharon and Chris were great. They were always responsive to my questions and concerns, mostly via email. I met Sharon at CMA's offices on Northside Drive in Atlanta because the HOA's annual meeting happened to be held at CMA's offices that year, so I have been inside CMA's offices. I met Chris virtually, because of COVID, during the 2020 annual meeting. I also interacted with Robert Corona, Brandi Ogburn, Krista Brito, and Ashley Grannum, among other CMA employees. All of these folks - Sharon and Chris included - were/are property managers. Each was assigned, at one point in time, to be *the* property manager for this particular community I owned a unit in. That's a lot of turnover. On average, this particular community had at least one new CMA property manager per year. That's one thing I and other homeowners weren't huge fans of. During the transition periods between property managers, there was often confusion because the outgoing property manager would disappear with no notice. In contrast, at the property where I live in Atlanta, also a Midtown condominium, the current property manager has been with us since September 2015. Over that time, I have enjoyed developing a long-term relationship with this property manager. This property is managed by FirstService Residential. Why is there so much turnover with CMA property managers? I did appreciate CMA's email announcements of new property managers. The announcements included contact info for both the new property manager and their supervisor. I thought that info was helpful. Since I was renting out a condo, I had to deal with another company, described by Brandi as CMA's "leasing dept." However, I don't think it is a "department" internal to CMA. I think it's a separate, outside company. The company is called Rental Monitoring Solutions ("RMS"). RMS stayed on top of my leases and made sure I paid my leasing administration fee. All this was so I could keep my rental permit which legally allowed me to rent out my unit. A lot of landlords and tenants rent under the table, but I always played by the rules. Aside from what seemed like an unusually high turnover rate of property managers and the confusion that ensued during the transition periods between managers, I thought CMA was fine. I don't remember having any exceptional experiences, good or bad, with CMA.

If I could give zero stars, I absolutely would. In just one year, I've encountered an overwhelming…read morenumber of issues. My experience with this company has been extremely frustrating and stressful--to the point that I've made the decision to sell my home for my own peace of mind. I would not recommend this company or any organization affiliated with its name. There is a clear lack of accountability and urgency when it comes to addressing homeowner concerns. Communication is poor, and response times are unacceptable. Homeowners are expected to pay HOA assessments on time, yet that same level of responsibility is not reflected in the service provided. Basic expectations such as safety, transparency, and timely resolution of issues are simply not met. The common areas are poorly maintained--the tennis court is littered with trash, has damaged or missing nets, and lacks proper lighting. The gate system is unreliable and rarely functions as it should, and the pool has been closed indefinitely with no clear communication or resolution. Additionally, there appears to be no meaningful accountability for board members, including instances of retaliatory behavior toward homeowners raising valid concerns. This only adds to an already frustrating and inequitable experience. I truly hope Georgia Senate Bill 406 passes soon to bring greater accountability and oversight to situations like this. Save yourself the frustration--if you come across this company, I strongly encourage you to look elsewhere for a more responsive, reliable, and trustworthy management team

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

I've been a tenant of Bullock Management Group at two different houses for about 10 years. They…read morehave always responded quickly to maintenance request. Even when the request was not an emergency most issues are fixed within a business day or two. In years when there were rent increases they were reasonable. There was never any extra add ons to what you pay in rent. Bullock threats their tenants in a fair and honest way which I really appreciate. Thanks!

i rented from Bullock over 10 yrs until they sold the property. we very pleased with the way the…read moremanaged the property we where renting. very prompt in answering any problems we may had ( very little). Very professional team!!!