On April 9, 2025, a water leak originating from the bathroom of the unit above mine -- managed by this property management company -- caused my ceiling to collapse. This has resulted in significant property damage that remains unresolved to this date. I contacted Nicholas at this company immediately following the incident. While the company did acknowledge responsibility for the damage caused by the unit they manage, they have since failed to follow through with any action. No repairs have been arranged, and I have not been offered any compensation for my damages despite their acknowledgment. This is the second time this same unit has caused damage affecting my property. A reputable property management company has a responsibility to ensure that the owners they represent maintain their units to an acceptable standard -- particularly when neglect directly harms neighboring residents. This company has acknowledged fault yet still failed to make it right. I am requesting that this company take immediate action to: 1. Follow through on their acknowledgment of responsibility and arrange for full repair of my ceiling and any related property damage. 2. Compensate me for all losses incurred as a result of this incident. 3. Take corrective measures to ensure this unit does not continue to cause damage to neighboring owners. This company's repeated failure to hold their clients to a basic standard of care -- and their inaction even after accepting responsibility -- is a serious concern that reflects poorly on their business practices. I am seeking the BBB's assistance in reaching a fair and timely resolution. read more

Cooper Brown Real Estate - proof of water leak - Property Management Near Me - Atlanta, Georgia

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I was a tenant for a year and had a great experience with Cooper Brown Real Estate. I never had any problems and it was a very easy experience for my first apartment. Would highly recommend! read more

Long, professional, rewarding relationship! Cooper Brown managed my rental property for over 20 years. This team has a sense of urgency, and professionalism that is hard to find in a property management company. I can't recall having a vacancy last even a month as they were able to find tenants quickly with a reliable payment history. When maintenance issues arose they were quick to notify me, present solutions, and hire the right individuals to resolve the issue. They are well versed in household repairs so they are able to keep the cost down and vendors accountable. They also kept the tenants happy throughout the repair process as well. I was fortunate to have this team work for me and would hire them again without hesitation. David, Steve, Nicholas, Jason and team did and continue to do an incredible job. Thanks for your help over the last 20 years! -George V read more

We have only had positive experiences as renters working with Cooper Brown. They provide very personalized, professional support whenever needed, and have made our time as tenants as pleasant and stress-free as possible. Maintenance requests have been resolved in a timely manner, and any general questions or concerns have been addressed right away by the team at Cooper Brown. Would certainly recommend to any renters or property owners looking to do business with this group! read more

My first experience with Cooper Brown Real Estate began in 2020 at the beginning of the pandemic. From the application process to executing a lease agreement, the staff provided a stress-free experience. Cooper Brown Real Estate is a leader in offering exemplary and prompt service. Jason, Nicholas and David are my go-to whenever I need help with property services. The positive experiences with Cooper Brown prompted me to sign a two-year lease after my second year lease was about to expire. Cooper Brown rates multi-level gold stars as a professional, responsible, responsive and dedicated property management company. Alan Akin 1.7.23 read more

Do NOT give this company any money. I gave them a money order for $2,095.00 for a deposit. They took 2 weeks to decline me. In regards to giving me back the 2K deposit, First they said the broker was out of town and he was the ONLY person that could sign the certified check. Then they emailed me and said my 2K deposit would be returned when the money cleared their account. Well I gave them certified funds in the form of a money order so I wasn't sure why they couldn't return the money the same day I was declined. They stop answering my calls and did not give a timeline when I would get the money back. I explained in email this was time sensitive because I DID get approved for a different property and I need to give them the deposit. They did not return the my email and they have NOT answered any additional calls.....So I wanted to warn the world!! RUN, RUN, RUN!! Do not trust these guys with your listing and or ESPECIALLY your certified funds!! They have little if ANY integrity!! Im very concerned about my money and I plan to file a law suit!! I don't have 2k to give away to fake realtors!! read more

We had a problem with the air conditioning and maintenance was sent immediately. What a pleasure to be treated professionally and friendly at the same time read more

I'm on my 2nd year of living in a condo managed by Cooper Brown, and I have not a bad word to say about them. It's clear that the unit is well maintained so I rarely have a maintenance issue, but when I have they are quick to respond and get it fixed. Their pricing is fair and they were super understanding and gracious when my rent check got lost in the mail due to covid USPS nonsense. I know the last 2 tenants before me were long-term and it's not hard to see why, I look forward to continuing to live here! read more

Yes, you read that right. I'm giving a high rating to a property management company. Hell hath frozen over. But seriously, these guys are good. From my very quick move in schedule (I first viewed the apartment just a few days before I moved in, and they managed to clean and touch up the paint that quickly) to the ease of moveout, I really appreciated the hard work of Jenn and Charley and the rest of the folks here. When I moved in the shower was very slow to drain and within a few hours the OWNER of Cooper Brown was out to personally de-clog my shower from the last tenant. Impressive. I luckily didn't have any other maintenance issues with my apartment, but I loved that Cooper Brown was easily accessible via email and phone calls, and they always got back to me quickly when I did have questions (or when they had questions for me). Their office is conveniently located in the Biltmore so I often ended up saving my 40-whatever cents and dropping off my rent rather than mailing it, which was nice. At moveout, things were equally straightforward and easy. I was able to schedule a moveout inspection on my own time, and Charley was great about going through and explaining what would be taken out of my security deposit (which honestly wasn't much). The way they do their utilities is a little weird: you pay a flat fee each month and then at the end of your lease you either owe more or get money back. They don't provide you with any update of where you stand throughout the year, which would have been nice, but not a big deal. Since I'm a bit of a treehugger and don't really use my thermostat or overhead lighting, I got a nice little chunk of change back with my security deposit. A nice bonus, indeed! read more

Cooper brown Property Management group was an outstanding service in my honest opinion. Whenever something went wrong, they were prompt and immediate with a technical out the next day to service the issue. Jason and Nicholas were always extremely helpful, communicative and friendly. Sorry it took so long to write this but I must commend this group on a job well done! read more

I was a little nervous to work with Cooper Brown based off of a couple bad reviews I read, but now that I have done business with them, I can attest that if you are a good renter, you will be fine. First of all, they are pretty quick to respond via email if you have an issue or even just a question. That is a must for me. They worked really quickly to get me in the unit (they wanted to paint and upgrade a few features). The staff was ALWAYS super friendly. Logan originally showed me my place, but she took another position within the company and so I did most of my interactions with Nicholas after that. I had a couple issues in my unit (leaky a/c which created water in my floors, lights, shower head issue, etc) which was not their fault, but they came out pretty promptly and took care of it. I did get my full deposit back and I wasn't even there for the walk through (I couldn't make it). I even left curtain rods and they could have charged me to remove those I am sure, but they didn't :) Thank you! They are a great group of people that work quickly and they do care so I would recommend using them. Just make sure you notify them immediately if anything happens in the unit so you aren't held responsible and treat your home with care! As long as you do those 2 things, you will be fine. The only con: I do wish I could pay rent online especially in today's digital world, but you have the option to mail it in or go in to see everyone's pretty face! Lol read more

2.5 years, standing strong. Any time I have maintenance issues, they are out within 3 days. I've called 3 times over the years for different issues, and 2 of those times they were there the very next day, the 3rd time, the owner of cooper brown came himself! They still don't have the ability to pay rent online. So, it's rather an inconvenience. The staff is all friendly. I love my place. I would recommend cooper brown. read more

Cooper Brown Real Estate has been excellent from 2018-2019 while I was in my condo in downtown Atlanta. Their communication is very prompt and if I ever had any issues, questions, or concerns, they were addressed right away. I loved the property and would definitely recommend Cooper Brown Real Estate to anyone considering one of their properties. read more

I just moved out of my rental condo after having been a tenant with Cooper Brown since 2007 - so 11 years continuously. Overall my experience has been great with them. They have always been prompt to get repair guys out if something broke, were always responsive and proactive on communications, and had reasonable expectations about considering of rental property upon moveout and didn't withhold any security deposit money without reasonable and accurate defense. They worked well with me after I got divorced in 2013 to downscale from a 2 bedroom unit in prime midtown real estate to something more affordable but with similar amenities. They also allowed me to just leave the full year lease's worth of rent checks for every month at the beginning of the year so I never had to worry about actually paying rent, and they were great about ensuring each check was cashed a few days after the first of every month. But that's also my only recommendation for what they could do better: accept digital payments! haha, but seriously, Cooper Brown rent was literally the only thing I had to actually physically write checks for in the last 10 years! read more

Great company if you need real estate property managed within the Atlanta Metro Area. I have referred several of my clients to them throughout the years and they are very happy with the level of service offers by Cooper Brown Real Estate! read more

I was a tenant of Cooper Brown Real Estate for almost 13 years! I absolutely loved working with these amazing people. Always responsive , professional, patient, and kind. Nicholas who I worked with the most, is seriously the best. I have since moved but I know if I ever move back I will definetly contact this company and if I ever need a property managdd- they would be my first call. read more

Updating to say that the move-out process went so well. I bought a condo before my lease was up, and they worked with me and the owner of unit I rented to find an equitable situation in terms of move out. I put a ton of work into getting the apartment ready for move out. It paid off. They returned my full security deposit! That has NEVER happened-- usually a property management company will find some reason to tack on fees. Nope. Not Cooper Brown! Such a great experience. I highly, highly recommend this company. read more

Had an excellent rental experience with Cooper Brown Real Estate in 2017-2018. The property was beautiful, clean, and well-maintained. We rarely had to call for assistance or maintenance, but when we did, management was prompt, friendly, and responsive. Definitely recommend if you're looking for an Atlanta-area rental or seeking property management services for home(s) you own. read more

I have had an excellent experience with Cooper Brown starting from the time they helped me get a new place as a tenant till the time I vacated it. They have been extremely responsive, on-time and a pleasure to talk to. Dave Brown, Jason and Nicholas have always been there to help with any questions or assistance that we needed. I would highly recommend them. read more

It was difficult to get anything done with them. As a tenant, if a repair needed to be done, it would take several attempts to contact them to get anything repaired. We had to be extremely tenacious when requesting assistance; if not, then it was our problem. We were even told once, when the house that we stayed in flooded with sewer water, that it was our "problem" and we had to find a way to fix it. The issue was finally resolved when we called out the city code enforcement to come look at the problem. When we moved out, we received our deposit back over 30 days later, after several requests. Based on our interactions with them, I would not go through CBRE again. read more

These folks do not have it together. Based on my experience as a tenant of a Cooper Brown property, I have seen that this business inefficiently communicates, requires tenants to take a check to the office each month for rent as opposed to electronic transfer, and is, in general incompetent. I've lived in a Cooper Brown property for two years and have had to deal with all sorts of issues with the leasing office. I have zero confidence in the employees' ability to handle basic tasks such as scheduling move out inspections, correctly assessing payments, and properly handling accidents and emergencies. read more

Cooper Brown staff are very nice and professional. I am absolutely moved that Jason actually went out of way to help us get the information from HOA after they completed their managing service for us. They are helping us after tenants moved out about a month. I am not sure what happened to others when they gave negative reviews on Cooper Brown. As far as I am concerned, they are the one I would hire again. Sometimes it does take effort on both sides. Not because you are the client, they have to bend to serve you. For them to respect you and provide good service, we, as a client also need to be respective and appreciative! Managing properties are not easy. Diane Chang read more

Horrible service. The air conditioner in my unit broke on the hottest weekend last summer. I had to stay in a hotel while it took them 3 days to fix it (which I was never refunded). It would often take several days to get someone from the office to return my emails or calls. I moved out in February and I'm still waiting for my security deposit. Do not do business with them! read more

very professional. good company and management team. never had any complaints and they respond back when u even have a simple question to ask or anything to do with the property. i would use cooper brown again and refer to anyonw read more

I contracted with CBRE to manage my 2 condos when I took a job outside the USA. They handled all aspects of acquiring renters and managing the condos very professionally. I would highly recommend them to anyone who needs such assistance! read more

I relocated to Atlanta, GA, about 18 months ago and my realtor connected me with a property that Cooper Brown Real Estate managed. I wanted to do this review because my experience in a new big city, where I knew no one, was extremely challenging to me. Cooper Brown was the best managing company I could have done business with. The staff was absolutely wonderful and any concerns l had were addressed immediately. I remember several calls I made were not really their responsibility and they still took care of me, with no complaint. This company was exceptional in my opinion. Specifically, I worked with Jason, Nick and David and they gave me the best customer service. I made sure I let all of them know that I appreciated their help, understanding and patience with me. I give them a big two thumbs. Thank you Cooper Brown Real Estate. read more

Cooper Brown is uncommunicative and inconsistent. There were so many problems with our house and they would wait a while until something more serious came to their attention. Poor rental company read more

I had a partnership with CB for over15 years as they handled tenant procurement and rental management for my Buckhead condo. Overall the entire experience was positive They were always available and responsive. While they cant control the actions of all the tenants, they do what needs to be done to make it right. For the most part, my condo was "out of sight and out of mind". read more

This afternoon I will be going to pick up my deposit from Cooper Brown...I am no longer interested in renting from them for various reasons. I found a property of theirs online in the Healy Building downtown. The pictures of the property looked flawless online, but when I went to actually view the property it was filthy and the wooden cabinets were so worn out. The tile in the shower was scary, and clearly needed to be replaced. They wanted my deposit which was 45$ higher than the actual rent before my application was even processed, and had no sort of receipt to give me. The condo was listed as having stainless steel appliances, but of course the fridge was steel with black plastic handles and a black microwave. I won't even get started on the dishwasher. I was also informed that I would get a confirmation call an hour before the viewing but the agent called me just twenty minutes beforehand. When I met her there her hair was sopping wet. I felt this was extremely unprofessional. I spoke to the receptionist a few days before the viewing and she told me I would not need to have the deposit until after my application had been processed, but of course the agent wanted a check as soon as I saw the place. These people are confused and have no idea how to make renter/buyer feel confident in their purchase. My biggest reason for no longer doing business with them is the fact that I told them I needed an immediate move-in and they lolly-gagged with the process because they could not contact my landlord from four years ago, who probably doesn't even remember me! I just told them to forget it and I would be there to pick up my check. There should not be such a lengthy process for a condo with no parking, black appliances, and a building where young men like to stand out front and socialize. I would not recommend Cooper Brown to friends or family. read more

I wasn't sure where to start looking for place to rent intown- Cooper Brown had lots of rentals listed on their web site. When I narrowed it down to a few I wanted to see, they were accomodating about showing them when I had the time. The whole process was easy and straight forward. A top notch group to work with! I love living intown! read more

Very easy to work with and very prompt if something needed to be done at the house I was renting. I would highly recommend working with Cooper Brown. read more

I'm in the same business but in a different area than where Cooper Brown specializes. Knowing their professionalism and market expertise I am very comfortable referring client prospects to them, which I have done on several occasions. All my referrals have been quite happy with this intown/midtown company. I will continue to recommend them in the future. read more