The crew this winter were excellent and I have an old driveway, thankyou. This spring evening a fellow by the name of Brad, he stated he was the owner scolded me. I moved the business sign to the other side of my driveway. I was still mulching leaves in late fall. When I asked Brad if his crew had reported issues finding my home he said no. He continued to scold me for moving the snow removal sign. I was very happy with Hillsides' work this winter. But I will be looking for a different snow removal company this winter due to Brad. I was never contacted this winter by email, text or phone regarding the placement of the business sign read more

As a Texas native who has recently moved to Ann Arbor, I was looking for a reliable service to clear snow from my corner lot. Hillside is NOT it. Folks in my neighborhood expect snow to be cleared promptly and efficiently. Hillside would be prompt sometimes and efficient half the time but never both! Not to mention they'd come in the middle of the night, once at 3 AM to clear snow, at times when snow was still coming down. In summary, their service is unreliable and not worth the $500 per season they charge. read more

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Horrible! They are a bunch of scammers! They charge you for work they don't do! And they do a poor job when they actually do "work".

Would not recommend this company- they are completely unreliable. During a recent snowstorm when we received at least 6 inches over the course of a day, they didn't come out until the next morning. Completely useless. We have also had issues with them in the past not coming out when we've received an inch of snow due to discrepancies in their measuring system. Finally, I can think of at least one occasion they refused to come out because it was "too early in the season", even though it was late November. Save your money and look elsewhere. read more

Really disappointed with their snow removal service. First, quality: they only sent one person out to shovel our driveway each time, and on more than one occasion we found the shoveling to be poorly done, so poorly done that in one case we insisted that they come back and re-do it. If you pay for each snow removal (rather than for the whole season), beware!! They have a clever way to charge you more. Even though they will quote you a fixed price in advance, based on the size of your property, they can always double that fee--which they did with us!--by sending their "crew" (= 1 person) out again during the *same* snow fall, just a few hours later, if it qualifies to them as a substantial snow. In our case, they sent a person out, and then had them return 6 hours later! In short, I'd avoid them. read more

If I could give them a zero star I would. They were completely unreliable when I used them. Didn't show up when there were large snow storms and so I would have to do it myself. Then they would say they came out and charge me for it even thought they never showed up. For one big snow storm I had to pay someone else to do it and again got charged by Hillside even though I had the name and phone number of the person that actually did it because Hillside didn't show up. Stay away from them. They are difficult to deal with and don't have any issues charging for services not rendered even when they admit to having problems with the crew. read more

Hillside has been shoveling my driveway for the last five winters. They are very punctual and start shoveling when the snow stops.....Day or Night!! read more

Hillside Lawn & Snow - Shoveling snow in the middle of the night! - Snow Removal Near Me

We have depended on Hillside for 6 years. Although they only arrive if the snowfall is an inch deep and do not remove ice (both conditions can be difficult for a handicapped person, and we wish they would add these services), when they do arrive they are thorough and efficient both for removing snow from the drive and sidewalks and from our porch and steps. Because they come (sometimes several times) in the middle of the night, we can get to work on time without having to first take the time to shovel out. Thanks, Hillside! read more

I'm very impressed. Hillside's snow removal service is the best I've encountered in Ann Arbor. They usually get to our house soon after a snowfall. Their crew is very thorough in removing snow from our driveway and the numerous steps up to our front door. They even removed snow on the street in front of our mailbox! read more

I hired Hillside Lawn and Snow for the 2018-2019 winter season. We were in a pinch, because we purchased a home that we planned to move into in the spring just after the season started and couldn't manage shoveling two driveways and sidewalks....so we hired Hillside (and for what it's worth, prepaid for the season) based on a word of mouth recommendation to clear our rental house which had a steep, cumbersome driveway. Their service was acceptable but not great. They do not come out to plow until long after the snow has stopped and do not put down salt (even if you provide it) which is inconvenient at best. So, if you don't need your driveway or sidewalks cleared on any particular timeframe and don't need salt, their service is fine. It gets the job done. Where things really went awry, was when I received a bill forwarded to my new address this season for snow removal at the OLD address. WELL. Their customer service speaks a lot about the company. I emailed the company after I received the forwarded bill for 1 visit of snow removal, and informed them that I hadn't signed up for their services and they had gone ahead and removed snow from a place I didn't live at! The person who wrote (who never signed their name, so I'll assume it's the owner...) insisted that I must have received a letter that they mail out in October that indicates you must OPT OUT or they presume you want their services indefinitely. So, a few things here. I'm a reasonably intelligent person- why would I sign up for an open, continuous, year over year contract for a place I knew I was moving away from in the spring? I DEFINITELY did not agree to this when I signed up for their 2018-2019 winter service. Despite my email response that I didn't receive the October letter, the owner continued to act as if I was in debt to them for a service I neither asked for nor actually received, and that I was lying about not receiving the letter. Then when I asked for a copy of any sort of contract/ documentation that describes an indefinite contract is their policy, he told me that he had recorded our phone conversation (against my knowledge) when I hired them last season. WOW. Why the need to try to bully and be coercive? Then he acted like he was doing me a favor to forgive me for 2 (TWO!) snow removal visits at the old address (remember, I was billed for 1). This is the sort of behavior that scammers, not legitimate businesses engage in. I couldn't find them listed on Angie's List or Google, so it says something that they make it hard to review their business (Google shows "Hillside Lawn & Landscape" at the same address as permanently closed). I decided to write this review so that if the reader decides to hire Hillside Lawn & Snow for snow removal services, that they are fully aware of what they are getting themselves into. The service itself is nothing to write home about, but acceptable (as a comparison, the prior two years we had an excellent service- cleared by 7am so we could get the car out easily and the driveway salted- but the guy got a new job and stopped doing snow removal). However, the way that Hillside Lawn and Snow is run/managed is really appalling. read more

Hillside came out twice this year in the late afternoon to shovel and by time they came the snow was melted on both my walk and driveway so I told them not to bother. They charged me $45 for each time anyway and since I refused to pay they are not threatening to take me to court to collect their $90. I would not recommend them unless you want to pay for services you do not receive. read more

Reliable. This will be our third year with them. They are here right away and do a good job. Never had a problem. I'll keep using them as long as they are available. read more

Great snow removal service. Very reliable and true to their word on price. I got burned by another company that raised prices after start of season, so rather than give them more money when they tried to go back on contract, I called Hillside and they were friendly and timely. I never had an issue with their service. read more

This company is very deceptive in their wording, as well as cheats. They will say anything to swindle more money out of you. I did not authorize snow removal after the first time. Yet they still came saying that I did, even though there was no contract. Do not go with this company. Very very poor customer service and very dishonest. read more

Waste of money. They say they plow for snowfall over an inch, but they have not held up to that promise. When they do come, it's been more than 12-24hours after the end of the snowfall; I.e., completely useless for keeping sidewalks clear. This is even with an upfront payment for the full season and we've only have 3 snowstorms to date (mid Feb now so unlikely to have many more). They came out for the first two storms (over 6in of snow) a day after it stopped snowing. They did not clear multiple times throughout the storm as advertised. The third storm was 2in and they refused to plow/shovel at all, despite multiple requests and the advertising of clearing after 1in falls. So I've paid $220 each for very untimely snow clearing. And they do not provide ice management, so you need to be available to salt whenever they decide to finally clear the snow. They were hired because I am not capable of clearing the snow, but have not been any help at all. Definitely will not hire again and do not recommend. read more