Was interested in purchasing a 2012 Dodge Ram truck. Going to drive 3 hours to see and possibly…read morepurchase. First off, the truck was advertised at one price and then the salesman called and said "oh no" there was a mistake and boosted the cost by $3000. Ok so still not a major deterrent, but now we need a $500 deposit to hold the truck. Ok ...deposit done, then get a call can't find the TRUCK! Not sure what kind of business you folks are running, but it is a very shady practice. First to advertise at one price and not honor that price which even grocery and retail will do (this mistake was yours), I understand the deposit, but then call my son and tell him the truck is MIA? Wow just wow. You have disappointed several people in one day. That I believe could be a record! Oh, and I'm anxiously awaiting my $500 deposit!

The car is great the Altima is a great vehicle. Seems the simplest task like a oil change can be a…read morenightmare. I cringe every time I have to get my car serviced. It has reached a point to where it causes anxieties. The Nissan line of cars is great my 3rd new one but also my last due to after the sales service. Find a better place then Franklin.

Now I realize I paid for a warranty, but these people treated me and my family LIKE family no…read morematter the situation. My life would not have been possible had they not gone so far out of their way to protect not only my investment with them, but also my ability to get to work and even football practice mattered to them. Trust your sales guy, buy the best warranty for you, honor the maintenance requirements for their power train warranty, and you can't go wrong with this team. Kyle sold me, Justin managed my case, and Ray moved mountains. Thank you, gentlemen. I love driving your vehicles and trusting your service. My vehicle is no longer a point of stress in the back of my mind. God Bless.

I bought my wife a 2015 C7 Corvette Convertible 3LT with 20K miles for her 62nd birthday thru Don…read moreFranklin Nissan, the Don Franklin Chevy sister store here in Somerset, KY. We drive like old people because we are old people ... we never have mechanical issues with anything, but we bought the Alpha Priority One warranty they offered because we are retired on a fixed income. In about 2K miles it developed a serious vibration requiring a Torque Tube. The Dealer service department handled everything under warranty at no charge to me. This is a known problem with these C7 Corvettes. The new one failed right away, evidently having the same problem common to so many. The Service Department explained that the part was OEM new, but must have been older stock with the same problem. The Service Department contacted Chevy and obtained a new Torque Tube with the issue corrected. Shortly thereafter, the car developed another problem and both rear axle shafts were replaced with new OEM parts at no charge to me. At that point, the repairs would have been more than $10K if I was paying for them. At 65, I've had more warranty issues with this car than all the other cars I have owned in my life combined, but that's fine. Anything mechanical can have issues, but the car drives like brand new now, They way we drive, it averages more than 35MPG on the highway ... pic attached since I know that is hard to believe if you haven't owned late model Corvettes. My son and Don Franklin are closing on the identical 2019 version of this car this weekend.

This was the easiest car I have ever purchased, and I did it from the comfort of my home! Brent…read moreMcCloud was terrific to deal with. There was none of the nonsense that is typical in purchasing a vehicle.

Worst dealership I've ever dealt with would not return or suggest anyone else deal with them. The…read moresalesman seemed to be a good enough person but the managers are apparently just ignorant.

I live quite a ways away and was encouraged by their salesman to put down $500 to hold a used…read morevehicle. However, I was concerned about what the car would actually look like if I drove all the way up to Kentucky to see it. My contact person, Elijah Hart, told me not to worry because the deposit was refundable. He did not say that it was ONLY refundable if I did not agree that it was as spotless as he was claiming. Nothing was ever put in writing and signed. I admit I should have clarified. When I changed my mind about the car altogether, AB Honda refused to refund my deposit or any part of it. I contacted Honda, received an apology, and was told that they would document a complaint against the dealership. Never give them any money up front without getting refund details in writing!

I was treated well and fairly during my buying experience. Thank you Wyatt for going above and…read morebeyond during the process. I also enjoyed my experience with the finance process. Thank you again.

very poor experience. The dealer had the vehicle i was looking for, thats where the good stopped…read more Saleman was informed within a few seconds that I had preapproved financing, yet somehow the salesman games were attempted. 4 trips to the "numbers man" resulted in completely inaccurate numbers that simply didnt add up. The dealership apparently doesnt honor the trivial military discount because the salesman could never produce where the discount was on paper. This rubbed me the wrong way, not because i feel like im owed anything but when a dealer says they support veteran/first responders, then I want to see it. Next the salesman acted as if they couldnt come off msrp, this is a walking point for me, at no point is any dealership going to lose money if they are within thousands of msrp. Beware, the con man games are strong at this location.

Their sales, service and parts department are all awesome. Everyone is nice and willing to help you…read morein any way. Highly recommend to visit there when you need service or parts and definitely when you need your next vehicle.

Andrew at Tri-City Motors will listen and help you get whatever you're looking for! Call them for…read moreall your vehicle needs!

Great place to buy a car. Always helpful. They are friendly and will find what you are looking for…read moreif they don't have it in stock. Make sure you ask for Dave! He is very nice.

From the moment I walked in the door, I was pleasantly surprised with a very warm welcome by the…read moreservice writer. You don't get that much in today's world. Most of the time you're made to feel like a ghost when walking into a business. Well, not here, the employees here are genuine and welcoming and that's a fact! I brought my 2021 Cadillac XT6 in for repair. I was referred to them by CarMax. Fox Total Car Care confirmed with me they'd honor my MaxCare warranty. The service writer mentioned to me they really don't like to take on these warranty repairs because the insurance companies are so slow to pay. I showed up 30 minutes early due to the snowy weather, my appointment was scheduled at 9am. They took my info minutes after I walked in and at 9am, the service tech introduced himself and asked me all of the pertinent questions for him to begin to troubleshoot my vehicle. I must admit, I'm not used to folks being so kind to start a Monday morning. Fox Total Car Care took about 3 hours to diagnose my vehicle's issues. Unfortunately for me, FTCC could not fix my XT6 due to Cadillac's proprietary software upgrades. They fully explained their inability to fix my vehicle. But, the owner personally spoke to me with a full explanation and I'm very satisfied with that. I wish they could have fixed my XT6, but I understand why they could not. Now I'm off to a dealership for its repair. I highly recommend Fox Total Car Care. They're honest and that's all you can ask for.

I cannot believe the bad customer service I received today. I asked for simple brake pads to be put…read moreonto my car and explained that I was driving to Nashville the following day. After dropping my car off in the early am I came to get my car at 5pm because I hadn't heard from them. Upon arrival they proceeded to tell me that they inspected the car and hadn't done any work to the car. I asked why? Then the owner decided to come around the counter and acted as though he wanted to assault me. Followed me to my vehicle and again tried to assault me. Asked me if my brother drove a red BMW. I said yes he does. He then began to mouth me about my brother. Let's hope this location goes out of business just like the science hill location. Rude and very unprofessional

She is always willing to help out. Great Young lady with lots of knowledge. From towing vehicles to…read moreselling them. She will be your one stop shop. Local and very dependable.