Now I realize I paid for a warranty, but these people treated me and my family LIKE family no…read morematter the situation. My life would not have been possible had they not gone so far out of their way to protect not only my investment with them, but also my ability to get to work and even football practice mattered to them. Trust your sales guy, buy the best warranty for you, honor the maintenance requirements for their power train warranty, and you can't go wrong with this team. Kyle sold me, Justin managed my case, and Ray moved mountains. Thank you, gentlemen. I love driving your vehicles and trusting your service. My vehicle is no longer a point of stress in the back of my mind. God Bless.

I bought my wife a 2015 C7 Corvette Convertible 3LT with 20K miles for her 62nd birthday thru Don…read moreFranklin Nissan, the Don Franklin Chevy sister store here in Somerset, KY. We drive like old people because we are old people ... we never have mechanical issues with anything, but we bought the Alpha Priority One warranty they offered because we are retired on a fixed income. In about 2K miles it developed a serious vibration requiring a Torque Tube. The Dealer service department handled everything under warranty at no charge to me. This is a known problem with these C7 Corvettes. The new one failed right away, evidently having the same problem common to so many. The Service Department explained that the part was OEM new, but must have been older stock with the same problem. The Service Department contacted Chevy and obtained a new Torque Tube with the issue corrected. Shortly thereafter, the car developed another problem and both rear axle shafts were replaced with new OEM parts at no charge to me. At that point, the repairs would have been more than $10K if I was paying for them. At 65, I've had more warranty issues with this car than all the other cars I have owned in my life combined, but that's fine. Anything mechanical can have issues, but the car drives like brand new now, They way we drive, it averages more than 35MPG on the highway ... pic attached since I know that is hard to believe if you haven't owned late model Corvettes. My son and Don Franklin are closing on the identical 2019 version of this car this weekend.

This was the easiest car I have ever purchased, and I did it from the comfort of my home! Brent…read moreMcCloud was terrific to deal with. There was none of the nonsense that is typical in purchasing a vehicle.

Worst dealership I've ever dealt with would not return or suggest anyone else deal with them. The…read moresalesman seemed to be a good enough person but the managers are apparently just ignorant.

Great people know what they're doing willing to use your parts on your vehicle if you have them…read morevery nice people very educated people and willing to help you at any time would take my car back to him unlike other shops in Somerset Kentucky

I just bought my 2nd vehicle off Don Marshall Auto and they made the process seemless. Not only do…read morethey take great care of you when you're buying a vehicle but they take even better care after the purchase! They will have my repeat business for years to come!

From the moment I walked in the door, I was pleasantly surprised with a very warm welcome by the…read moreservice writer. You don't get that much in today's world. Most of the time you're made to feel like a ghost when walking into a business. Well, not here, the employees here are genuine and welcoming and that's a fact! I brought my 2021 Cadillac XT6 in for repair. I was referred to them by CarMax. Fox Total Car Care confirmed with me they'd honor my MaxCare warranty. The service writer mentioned to me they really don't like to take on these warranty repairs because the insurance companies are so slow to pay. I showed up 30 minutes early due to the snowy weather, my appointment was scheduled at 9am. They took my info minutes after I walked in and at 9am, the service tech introduced himself and asked me all of the pertinent questions for him to begin to troubleshoot my vehicle. I must admit, I'm not used to folks being so kind to start a Monday morning. Fox Total Car Care took about 3 hours to diagnose my vehicle's issues. Unfortunately for me, FTCC could not fix my XT6 due to Cadillac's proprietary software upgrades. They fully explained their inability to fix my vehicle. But, the owner personally spoke to me with a full explanation and I'm very satisfied with that. I wish they could have fixed my XT6, but I understand why they could not. Now I'm off to a dealership for its repair. I highly recommend Fox Total Car Care. They're honest and that's all you can ask for.

I cannot believe the bad customer service I received today. I asked for simple brake pads to be put…read moreonto my car and explained that I was driving to Nashville the following day. After dropping my car off in the early am I came to get my car at 5pm because I hadn't heard from them. Upon arrival they proceeded to tell me that they inspected the car and hadn't done any work to the car. I asked why? Then the owner decided to come around the counter and acted as though he wanted to assault me. Followed me to my vehicle and again tried to assault me. Asked me if my brother drove a red BMW. I said yes he does. He then began to mouth me about my brother. Let's hope this location goes out of business just like the science hill location. Rude and very unprofessional

It was time to purchase a set of four Cooper Endeavor Plus tires for my 2021 Cadillac XT6. I made…read moremy 9am appointment the night before. I arrived on time and I was greeted and dealt with immediately. After checking in, it's time to play the waiting game. I was told it would take two hours to complete my XT6's service. Honestly, two hours isn't bad at all considering the time it takes to take off and put on four new skins. Then with their free 4 wheel alignment and free synthetic oil change all within that window is quite amazing. Their customer service team seems well put together. Everyone is kind and attentive to every customer's needs. I highly recommend Tire Discounters for your vehicles needs. Well, after 2 1/2 hours, Logan just notified me that my complementary alignment and my complementary synthetic oil change is bit behind schedule. I've got another 1 1/2 hour wait. Not what I was expecting. But, getting my four wheel alignment is very important to me with my purchase of new tires. I'm not thrilled with the extended wait time, but I feel it's still worth it. I live to far away from Somerset to reschedule, come back and then wait again.

Nice, busy and courteous. They put the wrong size tire on my car once but made it right next time…read morewith a brand new replacement tire. Good work on brakes, too

Our theme is similar to the other reviews I see here - the folks at Dr. P's are the absolute best!…read moreHad an oil plug fall out on I-75 S (thanks Quicky Lube!), on Black Friday, no less. Talked the tow truck driver into dropping us at Dr. P's and they stayed late, getting us back on the road within a couple of hours! It's great to deal with honest, knowledgeable folks like those at Dr. P's, particularly when you're far from home and stressed! Thanks, y'all were terrific!

Great service!! I broke down with an over heating issue 5.4 ford triton engine had AAA membership…read more I asked for a preferred shop and they shared Dr.p's their complete team of staff was great!! treated me like family. Jerry skidmore.

The team did a fantastic job at a reasonable price. Dropped off my truck in the morning and all…read morework was completed before noon. Knowledgeable and friendly folks exceeding expectations. THANK YOU!

We picked up a screw in our tire and stopped to get it patched. The guys here were fast and…read morefriendly.