This was the easiest car I have ever purchased, and I did it from the comfort of my home! Brent…read moreMcCloud was terrific to deal with. There was none of the nonsense that is typical in purchasing a vehicle.

Worst dealership I've ever dealt with would not return or suggest anyone else deal with them. The…read moresalesman seemed to be a good enough person but the managers are apparently just ignorant.

Very nice people very educated people will take my car back to him when needed very kind people and…read morevery regional people

Needed to tire repair, greeted with a big smile from Sean. He passed it off to a giant of a man,…read morefixed done, quick and easy best part of my day.

I just bought my 2nd vehicle off Don Marshall Auto and they made the process seemless. Not only do…read morethey take great care of you when you're buying a vehicle but they take even better care after the purchase! They will have my repeat business for years to come!

Great service!! I broke down with an over heating issue 5.4 ford triton engine had AAA membership…read more I asked for a preferred shop and they shared Dr.p's their complete team of staff was great!! treated me like family. Jerry skidmore.

Charged me $294.77 for a fuel filter when the problem was an oyxgen sensor. Shady af, do not use!!!read more

From the moment I walked in the door, I was pleasantly surprised with a very warm welcome by the…read moreservice writer. You don't get that much in today's world. Most of the time you're made to feel like a ghost when walking into a business. Well, not here, the employees here are genuine and welcoming and that's a fact! I brought my 2021 Cadillac XT6 in for repair. I was referred to them by CarMax. Fox Total Car Care confirmed with me they'd honor my MaxCare warranty. The service writer mentioned to me they really don't like to take on these warranty repairs because the insurance companies are so slow to pay. I showed up 30 minutes early due to the snowy weather, my appointment was scheduled at 9am. They took my info minutes after I walked in and at 9am, the service tech introduced himself and asked me all of the pertinent questions for him to begin to troubleshoot my vehicle. I must admit, I'm not used to folks being so kind to start a Monday morning. Fox Total Car Care took about 3 hours to diagnose my vehicle's issues. Unfortunately for me, FTCC could not fix my XT6 due to Cadillac's proprietary software upgrades. They fully explained their inability to fix my vehicle. But, the owner personally spoke to me with a full explanation and I'm very satisfied with that. I wish they could have fixed my XT6, but I understand why they could not. Now I'm off to a dealership for its repair. I highly recommend Fox Total Car Care. They're honest and that's all you can ask for.

I cannot believe the bad customer service I received today. I asked for simple brake pads to be put…read moreonto my car and explained that I was driving to Nashville the following day. After dropping my car off in the early am I came to get my car at 5pm because I hadn't heard from them. Upon arrival they proceeded to tell me that they inspected the car and hadn't done any work to the car. I asked why? Then the owner decided to come around the counter and acted as though he wanted to assault me. Followed me to my vehicle and again tried to assault me. Asked me if my brother drove a red BMW. I said yes he does. He then began to mouth me about my brother. Let's hope this location goes out of business just like the science hill location. Rude and very unprofessional

rude mechanics although they fixed my vehicle, they ended up…read morebreaking another piece off and I will have to take it somewhere else to fix it. wouldn't show my a itemized list of what they purchased for it and wouldn't exactly explain to me what all my money was used for. I would have been better off using a tow truck and taking it somewhere else for what I paid for it. never again will I bring a vehicle there.

Worst SHOP I ever Dealt with! Car wouldn't START and Drained Battery when Trying to start! They had…read morethat Car Over two YEARS and not Repaired AT ALL! I gave it to my Nephew IF He could get it Started. HE DID! Went there to Get IT and was Charged 200. Dollars to get it Back. Called tow company to Pick it up. Nephew Got it started the Next Day! Now Runs Great and No MISSES, Idles Smoothly! Transmission Works as if New. TWO YEARS of JUST SITTING THERE. Nephew Called and Asked for the Lost Key! Fortunately I had a Spare that I bought 5 years ago. when He Asked for it back or Get a New! and said that He would send the Bill to Them, Owner Threatened to Charge me Storage for the TIME THERE! They are backyard mechanics and DO NOT KNOW their repairs VERY Well. Stay away from Them! may be Cheap, BUT, NOT GOOD AT ALL!!!!!!!!!!!!!!!!!

Just not a very nice guy. Stopped in because my jeep was overheating and literally had nowhere to…read morego and he was a complete ass. I get it you may be over worked but hey you run a business and that's part of it.

horrible customer service, will never go back. The owner was extremely lazy and and acted drunk…read morewhen we came in.

very poor experience. The dealer had the vehicle i was looking for, thats where the good stopped…read more Saleman was informed within a few seconds that I had preapproved financing, yet somehow the salesman games were attempted. 4 trips to the "numbers man" resulted in completely inaccurate numbers that simply didnt add up. The dealership apparently doesnt honor the trivial military discount because the salesman could never produce where the discount was on paper. This rubbed me the wrong way, not because i feel like im owed anything but when a dealer says they support veteran/first responders, then I want to see it. Next the salesman acted as if they couldnt come off msrp, this is a walking point for me, at no point is any dealership going to lose money if they are within thousands of msrp. Beware, the con man games are strong at this location.

Their sales, service and parts department are all awesome. Everyone is nice and willing to help you…read morein any way. Highly recommend to visit there when you need service or parts and definitely when you need your next vehicle.