This is the first physician that I felt truly listened to my issues I was dealing with. He was so…read morecaring and thorough. I am happy that I found a doctor that takes the time to visit with you instead of just being another number.

I've been coming to this clinic since before 2020 and the doctor here is fabulous. He really…read morecares, is professional, values your time, and shows empathy. Couldn't really ask for a better Dr.

The doctor was kind and the visit wasn't rushed, but I didn't feel like my concerns were fully…read moretaken seriously. I asked about a lab test that I always get done without any issues in the past but the doctor didn't think it was necessary. I was told if I needed to go in for something, I likely wouldn't be seeing the doctor (would see a PA) due to my age since he prioritizes older patients. The wait time is fine though, you don't wait a long time and the staff is pretty nice.

Once received by the front end office, you get nothing but smiles and willingness to help. I see…read moreboth Dr. Martinez and her PA Ms. Melanie...awesom, they are both beautiful women who listen and show genuine interest in helping and figuring out what is the issue and best way to help you feel better. Thank You to all who make it possible.

Dr. Cooley is the best. I have been coming here for 5 years now and it has been a major game…read morechanger for my health and quality of life after some really tough setbacks and having a hard time finding a doctor for my unique case. I will support CoolMed any way I can.

I have been going to CoolMed seeing Dr. Cooley for the past five years. Dr. Cooley and her staff…read moreare amazing and attentive to all my needs and go above and beyond to care for their patients. I highly recommend CoolMed.

I have been a patient here for almost two years for Chronic Pain Management. Mr. Roy Blount and the…read morestaff have gone above and beyond the call of duty. They answer all my questions and even questions I didn't think of yet. They are some of the most empathetic professionals I have encountered throughout my medical ordeal. Highly recommended. Wish I had seen them sooner.

the reason of the poor rating is because of the office staff. These ladies are so incompetent and…read moreappointments get moved around, cancelled and it is crazy! one of my procedures got cancelled the day of because they did not get PreAuth even though they had weeks to address this. I started seeing them 4 or more months ago. Everything takes so darn long, the appointments are too far apart. I want to get this done and get on with my life and not have to deal with such a stressful long drawn out process. My BP has been very high. The nurses in the OR have been brilliant and very helpful.

It was my first time here at Pro-Care and the staff is very friendly and my professional. I was…read moreseen very quickly. Highly recommend!

The chiropractor deserves 5 stars but the business office deserves 1star. first off I have been a…read morepatient for at least two years, I first started with seeing Austin Acosta, which in my opinion is a five star chiropractor, the way this business runs is garbage. I was never informed that I was going to be seeing a new chiropractor Austin Acosta left the practice and I went in for my appointment and my appointment was with Peter Acosta, I had never been informed again that I would be with a new chiropractor. Peter Acosta is a five star chiropractor as well so I had been happy with my chiropractic care at pro care. Fast forward to March/April, I go in for my appointment and to my surprise, I am introduced to another chiropractor without being informed or given the choice if I'd like to stay with my appointment or cancel since peter Acosta was now gone. I went in and met with Mikel Richter whom I talked with and felt very comfortable with him working on me. He's definitely a5 star. I've been going in weekly and decided to go 3 weeks out since I was going to be out of town, when I return, I go in first thing Monday morning to get my adjustment was not told anything until I am getting ready to walk out the door that as of August 1 Blue Cross Blue Shield will no longer be accepted. I was asked if I would like to set up an appointment to use my insurance one last time, I went ahead and set up appointment for July 31st. I was in a hurry, so I was not able to address my concern about not being advised at least 30 days in advance that my insurance would no longer be accepted. On Monday July 29th I received a message from April that my appointment on July 31st will be private pay and they will not except my insurance. I contacted her back to share my concerns and frustration and asked for someone higher, which she advised me she would put in the request to Amanda to have her contact me back which to this day August 6 I have not received a call from Amanda. This company has horrible communication issues and every person that considers going here should be aware. The communication is very poor and they definitely have not shown any care towards me as a patient that they want to keep me as a patient, that is the business office and not the actual chiropractor. April was informed by me to cancel my appointment for the 31st but then goes and schedule's me an appointment for the 30th at 6:30pm

Best medical care I've had in a long time. I came in on a whim looking for immediate care and this…read morewas the first available appointment and I'm so glad I came here before anywhere else. Everyone was very attentive, sweet and welcoming. The phlebotomist was so nice and I got so much work done in one day in a very timely manner. I sincerely recommend this clinic to anyone considering! :)

I've been going here for the past year as I was trying to find a primary care doctor that I liked…read moreand wanted to stay with for a long time. I feel like Naomi was very kind and actually listened to what I had to say. However, she is leaving the practice as of this month. The reason for the two stars is because 1) I took off work and showed up here for my appointment and checked in on my phone and all of that good stuff, waited in line to see the receptionist, only to be told that my appointment time had passed while I was waiting in line and they could no longer see me. Even though I showed up early, checked in on my phone, and was waiting in line the whole time. The receptionist and I had a little bit of a back and forth and she told me next time to come to the front of the line and announce that I was there for my appointment. 2) I had bloodwork done and scheduled my follow up appointment so we could go over what was found. I got there and checked in with the receptionist and she said that my appointment had been cancelled because "they had already gone over" my results with me and the appointment had been cancelled. She said they tried to call my phone, but I had no missed calls, AND no one had gone over my results with me yet. I didn't know what she was talking about and I told her I hadn't had any follow up appointments yet. She said she would talk to the doctor and see what they could do. She then came back and said they could squeeze me in at my original appointment time. It always just felt unorganized. Like I could make an appointment but wouldn't necessarily be seen.

Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.

The staff is incredibly helpful and friendly, you are part of a family as a patient of Dr.Mac. The…read morepersonalized services are well thought out and executed. Always available and incredibly informative!

WellMed at Embassy Oak's office, nursing, and lab staff have always given me top quality, prompt,…read moreand caring service. Dr Angela Malarcher is absolutely amazing, she is so caring, and is truly concerned about my well being. She has continuously provided me with exceptional care and I am more than happy with her as my Primary Care Provider.

Just a lab appt. Arrived early and after the temp and question checks was in and out in less than…read more10 minutes. The stick was pinchless. Great job. I had a mask but they provided their own for me.