Very unprofessional and insensitive office. When I tried to reschedule an appointment, I was…read morechastised by staff in an accusatory tone and told that "Dr. Frikke is not pleased." As the primary caregiver for my 89-year-old father, my schedule often changes last minute. Instead of compassion, I was met with judgment. I would not recommend this office. My review was not about your no-show policy, it was about the unprofessional and insensitive way I was treated when trying to reschedule. I'm not surprised many reviews mention similar issues with your front office. An impersonal reply like this only proves my point.

I only visit once a year for skin examination and Dr. Emily is the best. My wife loves AHD too!read more

Had an amazing experience at Westlake - Olmos Park today. I have a hard time finding doctors but…read moreZocDoc has helped me find phenomenal doctors fast. Neha the medical assistant was so friendly and confident. I felt welcome and heard. Doctor Rottluff was very quick, but not rushed and was extremely knowledgeable. I have never felt so ready to tackle my dermatology needs than today. In the past I have felt like nothing would make a difference, but I left Westlake confident I will see results. The office is also super cute!!

I was given old Botox and although they did a free "touch up" it was not the same amount for which…read moreI paid.

From the moment I met Dr. Moore, I felt seen. He took the time to actually listen, answered my…read morequestions without rushing, and explained everything in a way that felt respectful and reassuring. I never felt dismissed or talked over, which sadly isn't always the case in medical settings. Dr. Moore is knowledgeable, professional, and genuinely cares about his patients, especially when it comes to understanding skin of color and the unique concerns that come with it. That level of awareness and empathy made a huge difference for me.

I experienced the staff at reception as rude and snarky - as though they were doing me a favor by…read moreallowing me to come to the office as a new patient. Their follow up after the appointment has been equally disappointing with errors and dropped balls on ensuring follow up care, instructions and prescriptions were submitted correctly. Instead, I had to chase things multiple times, do the work myself and basically work around them. If Overall, very sloppy and arrogant. Unfortunate because the care of the actual nurse practitioner in the office was exceptional.

I came here to get laser hair removal done. The building is huge and beautiful and clean and all of…read morethe employees were very friendly. Anissa did a fantastic job and I'm glad I chose this place!

This rating is for booking practices only. I won't be seen here for my services. I was actually…read morereferred by a coworker since I'm new to the area and looking to restart facials. The online booking was easy and the same day I received a call to confirm what was needed. I was then told there would be $150 charge upfront. No assessment of what I want, no review of my skin concerns but they want a $150 before I walk in the door. I'll pass. I've always paid a deposit for previous service so that was a not a problem but something doesn't seem right to ask for $150 before someone is even seen. Luckily there are plenty other places here to choose from.

Great doctor, excellent customer service and very attentive to my needs. Walked me through what I…read morethought was a crisis and got me right in. Fortunately, I will live and it wasn't a crisis, but they treated me as though it was the most serious emergency ever. I will use them again and highly recommend them. Paul

Absolutely amazing! Dr Rainey took 5 years off with smile line filler. I recommend her and the…read moresmile line fillers to everyone!

This company has 2 locations. Dr Vivian Bucay works solely out of their W Craig office, so I opted…read morethere even tho the Hardy Oak location is closer to me. Dr Bucay was recommended to me by my esthetician after a sudden onset skin issue was still afffecting my face after seeing another Dermatologist in the Stone Oak area. After an extremely brutal outing in the sun using a new sunblock lotion that was recommended due to its ability to block excess sweating, I began having a "breakout" of sorts over the next several days. Instead of clearing up, it continued in other areas but the original spots didn't completely heal! At the ripe old age of 58 you can imagine my shock as to what was happening with my face. I lived my whole life thru my teens, pregnancies & menopause unscathed by acne breakouts (with the exception of an occasional pimple every 10years)! After visiting a different Dermatologist, I showed him pictures at every stage of the breakouts incldg what happened with my eyebrows from onset to when they became "holes" & how they looked when "healed"! He ran a myriad of tests & prescribed me numerous creams etc, but nothing worked. His response was it was caused by me picking my face! I told him I hadn't nor had I ever picked at my face &!I wasn't a teenager! I couldn't believe that was his diagnosis. Mind you, I had actual crater-like "holes" that took forever to close but left behind the hole in my skin! Tweezing my eyebrows even caused inflammation from where the hair was removed & created holes/gaps in my brows in the spots where the hair was plucked out! After waiting 2yrs for my forehead botox, i decided to risk it & attempt it again. I explained the situation to my esthetician & showed her the photos to see if she had seen this before or had any suggestions. She hadn't but referred me to Dr Vivian Bucay for a 2nd opinion. Although, the wait time for an initial appointment was 6 mos., they were able to see me sooner due to a cancellation & the timing was perfect due to a breakout at that time. She looked thru all my pics, took pics of her own, ran addl tests & 1. Agreed it wasn't caused by me picking my face. 2. Felt is was more viral & wrote up a complete plan, incldg what to use & NOT to use in my skin care repertoire. Sked a followup in 6 weeks & when I returned, she saw a completely different person! I have been walking on air & singing her praises to everyone & anyone I know! She listened, didn't make assumptions, came up with a plan & solved the issue. Almost 1 yr later, my face hasn't had any addl breakouts & the "holes" have almost all completely healed & filled in. I am getting my smooth face back & so very very very thankful to my esthetician for referring me to Dr Vivian Bucay who saved my face & made it possible for me to go out in public again!!!! Her office & staff are the best. I can only imagine that the Hardy Oak office is just as good & the Dr's there are just as amazing as Dr Bucay! I highly highly highly recommend either office for all your dermatological needs!

Went in for a skin tag gone wrong and they were so quick in getting it gone! Will be returning for…read moremore services soon

I didn't get to make an appointment nor see the actual doctor because I had the worst experience…read morewith the appointment staff. They were rude, didn't want to honor my request to see the dr instead of the nurse practitioner. She insisted only the nurse practitioner had open appointments. Then I suggested to be scheduled for the nurse practitioner because it was an emergency, but in the future I wanted to see the Primary doctor and they said no , we can't do that. If you see the nurse practitioner then you will have to be scheduled with the nurse practitioner for all future appointments. Then I said "that's not what I want. Why won't you honor my request,?," and she replied "well because it's our policy."Those were the exact words to which I replied "well then I guess I'll have to choose another doctor because if you can't honor my request then you don't need my service. I'm paying enough money to see a specialist so that I can't see the Dr. I want. No thank you." Yes sir, horrible service if you ask me. When you pay top dollar and can't even be seen by the doctor you were referred to, then they are not worthy of my business.

Not sure where to begin, she is just one amazing lady, intelligent and so friendly and easy to talk…read moreto. I was so excited when I found out she moved her office to my area.

I've been going here for about 8 years now. PA Emily is amazing! The staff is always prompt and…read moreknowledgeable.

Everyone is sweet and helpful. All the different toxin options were discussed and my questions…read moreanswered. Did not feel pressured at all. Natalie is a great provider and helped me make the best decision for me. She made me feel comfortable with my choice. Highly recommend