I'm very disappointed with the customer service I received during a recent consultation with Rice…read moreGlass. Jordan (JJ) came to my home to measure windows for replacement. At the start of the visit, I explained that I wanted measurements and pricing for individual windows so I could decide which ones to replace. His first response was, "Why did they send me out here if you're not even sure you're going to replace them?" -- which immediately set an unprofessional tone. We discussed replacing a window located within a rock exterior wall. A reputable builder had previously told me that replacing the entire window could be difficult and expensive because of the surrounding stonework. Jordan dismissed this concern and said the rock would not need to be touched. Since this conflicted with what I had been told before, I asked him to provide pricing for both approaches so I could compare options. He measured all the windows and later sent a total estimate. When I asked for the pricing to be broken down by window so I could make decisions, Jordan refused and said he would have to charge more to do that. This made it difficult to evaluate the project in stages, which was my original intent. There was also confusion about whether pricing for the window in the rock wall had been included. Jordan insisted I had told him not to quote it, which I did not. The conversation became unnecessarily argumentative instead of solution-focused. Additionally, I had to provide my email address three separate times because it was not written down correctly, which added to the frustration and made the interaction feel disorganized. When I called the office to resolve the issue, I was initially unable to speak with anyone else because Jordan answered the phone again. When I was finally transferred, the person I spoke with said he did not want to do business with me because Jordan had told him I had cursed him out -- even though he had not heard the conversation himself. The call ended with him hanging up on me. I also asked whether the company would guarantee against leaks if the window in the rock wall were replaced. I was told no guarantee could be provided. Overall, the interaction felt dismissive, disorganized, and unprofessional. I was simply trying to gather information and pricing so I could move forward with the project. Clear communication and basic customer service would have made this a very different experience.

How could anyone give these guys anything other than a five, I mean, it makes no sense that the…read moreaverage is lower than a 4.5 for these guys. The service is incredible. The quality of the work is fantastic, the only complaint anyone could have is the price, but that is because some whiners don't want to pay for quality.

Everyone is very nervous about new windows and me especially. Are they any good, will they rush…read morethrough and do a crappy job, will they leave me with a mess, will they look nice? All these concerns and more. I'm a detail oriented guy that can find fault with just about everything, I know, not healthy. BUT, let me tell you while giving major praise and satisfaction thanks to Todd, the owner of Windows, Doors & More. His crew showed up 30 minutes prior to start time every day! I say "crew" BUT, these guys were true Craftsman and I mean Craftsman. The Team, Steve, Jacob, Ian, and Bill worked together like a fine tuned machine. A look and a nod in the place of words. WOW. Their personalities made it actually nice to have them around and working on my home. If you have a question, they stop what their doing, follow you, and listen intently with a true response. They even took extra care to help me and be certain my wood blinds would fit the new windows. Extra trim required, Not a problem. I look at these windows and completed installation with pleasing amazement. I'm not kidding, everything looks and operates beautifully. For a guy that's hard to please, I couldn't be happier. Also, their pricing is more than competitive and their products are top rated when you do the investigation. I addition, the painted commented that the woodwork was done and nailed the way it's supposed to be done unlike other work he has seen. Hats off to Todd and his team. Even now I look at these windows and smile in satisfaction. Thank you from the bottom of my heart.

Marvin Windows are wonderful and we are happy with the product. Installation was great but I'm…read moregive 3 stars for several reason's. I kept getting told that they were waiting for parts but everything was ready. From quote to finish was almost six months for five windows. My complaint was the lack of respect Todd gave me. He refused to give me an invoice or even stop by to see if I enjoyed my experience. I know this outfit has a great reputation but for me I'll go with a company that is courteous and professional when I do the rest of my windows.

I reached out to a couple of places but this one was very responsive. They immediately booked…read moresomeone to come out and do the assessment. Assessor sat down w me and went over a couple of options. He showed med videos and brought samples of the material that the door was made out. Then, Ms Carla was very communicative to walk me step by step of the process and answered all of my questions. She communicated via email, text messages and phone calls to always keep me informed. Someone came out again to take final measures to order my new back door. Kyle came out and did an outstanding job in an efficient manner. He was very pleasant and professional. The value was great for the quality of the service, time efficiency, and reliability of their product. I would recommend them to anyone if you are thinking about replacing a door. I rated them 5 out of 5!

The contractor group was very professional and did excellent work…read more There were issues with the communication and rescheduling which happened 2 or 3 times. This was our only frustration/complaint.

We recently had our windows replaced by Kelly Windows, and the entire experience was professional…read morefrom start to finish. The sales representative arrived on time, wore protective booties while inside the house, and provided straightforward, transparent pricing. I especially appreciated that the pricing schedule was printed out and he walked me through exactly how the final cost was calculated. There were no surprises or high-pressure sales tactics. He brought product samples, answered all of my questions, and set realistic expectations for the process. One thing that really stood out was their commitment to customer service. Even before we had made a decision, they noticed one of our existing windows was badly deteriorated and took the time to add silver tape to help prevent it from falling out. That small gesture spoke volumes about their professionalism and integrity. Since all of the windows are custom made, we expected a wait, but the process actually moved a little faster than anticipated. Throughout the project, Kelly Windows kept us informed with confirmation emails, status updates, and documentation at every step. The installation itself was efficient and well-executed. The finished product met our expectations, and the installer took the time to walk me through the features and operation of the new windows before leaving. Overall, Kelly Windows delivered exactly what they promised: quality products, transparent pricing, excellent communication, and professional installation. I would not hesitate to recommend them to anyone considering new windows.

If you are looking for doors or windows in the Triangle, save yourself some time and go to Kelly…read moreWindow and Door, Inc., a family-owned business and the only local ProVia showroom. We took the ride out to Cary to get a sense of the actual door, the finish we wanted, along with available options. Their sales specialist, David Boyd, was extremely helpful explaining the product line and Kelly's business model. David came out to the house and helped us find a door that fit our budget without sacrificing the look and features like glass we wanted. He took the measurements and explained the process from the point of sale to completion of installation. He walked us through the ProVia product warranty. We did our homework and got two more quotes, but Kelly was the clear winner in pricing and the fact that they are the only 'Platinum' ProVia dealer in the Triangle. Best of all? No franchise pricing games like the other two estimates. Their quote was transparent and actually more affordable than the 'big name' companies. While the price was more affordable, we looked at each company in totality. We highly recommend Kelly Window and Door, Inc. a high-quality experience!

Repeated instances of not showing up, even after assistance from the owner. Still waiting for…read morecorrect door to be installed. I sure wish I had my old door back, but they ruined it taking it out. New door made incorrectly.

No issue with windows or installing crew. The issue is the salesman stated that the Sunrise…read morewindows had a .22 U# which is much better than the U# .28 offered by others. Then without our knowledge the salesman demonstrated and quoted a Sunrise Window with a U# .28. (Sunrise does offer a special package with a U# of .22). My issue is I thought the quote was for windows with a .22 U #. You can buy windows with the same LE 366 glass for less than half the price. In my opinion the warranty is not worth the extra cost.

So lucky I found Mendoza Services to help repair our home. Marvin the owner is very professional,…read morekind and recommends the best products and services needed for your home. He replaced rotting wood on one of my exterior doors, for an unbeatable price. He also shifted the door so that it closed properly and maintained communication throughout the process, he is kind and trustworthy. We will be hiring Marvin to also install new flooring in our home. I highly recommend Mendoza Services! Update: Marvin installed luxury vinyl plank flooring throughout our entire downstairs. He removed vinyl, laminate and carpet for the beautiful upgrade. The work was done professionally and with care for a very reasonable price. I highly recommend Marvin for any home improvements!!

From the owner: Mendoza Services, Inc. is a professional welding and custom fabrication services…read more We offer solutions for your home or office, In addition to new or repair metal welding work, we can repair or replace entrance doors, doors closures, damages storefronts, windows repair and Installations, and door accessories. We also offer an array of wrought iron work from scratch or repair such as iron railing, iron balconies,metal staircases, iron balconies, Iron gates, window security bars and more. We have been an established and popular company with an excellent track record for the best customer satisfaction, we have never compromised on the quality and the services provided to the customer. We believe in keeping the customers happy and providing them with products and services at a very competent price in all areas of Raleigh, Durham, Cary, Morrisville, Apex, Wake Forest and Chapel Hill, NC.

I own a rental home in N. Raleigh, but live out of state, so it was really important to find…read moresomeone I could trust. A neighbor recommended Carolina Exteriors after having a good experience, and I'm so glad I went with them. The house needed a new roof and some siding repairs, and everything went smoothly. They were very responsive, gave a thorough estimate and the pricing felt fair. I received daily updates from my project manager, which gave me peace of mind. The job was finished on time which was especially important since we were getting the home ready for a new renter. The final result looks wonderful and I'm really happy with the way it turned out. I would definitely recommend them!

amazing job on our window replacement! fast, professional & highest quality. couldn't recommend…read moreCarolina Exteriors more!

Not great. We had our roof and gutters replaced. The roof work seems solid (but what do we know?),…read morebut everything else leaves me frustrated after spending $25k. My main complaint, the sales person promised the crews would be clean and put tarps down to catch 100% of the debris, and we wouldn't even be able to tell they'd been here. Now we're four months past the install and we are still picking up bits of shingle, tar paper, plastic, and most egregiously, ROOFING NAILS in the yard nearly every SINGLE time we do yard work. In the first two weeks we picked up over a hundred nails from the yard and DRIVEWAY (come on, now!). We seriously found two more yesterday and two more today. It's NEVER ENDING. With the sales guy's suggestion we had them put in wide mouth gutter drains to help with the constant gutter clogging problems -- so what do they do? First they installed them wrong (oversized drains with standard drain holes does no good), so I printed out and handed the project manager installation instructions from the manufacturer. They came back out to redo it, but contrary to those instructions they used a ton of caulk, and also put caulk on every joint. Guess what gutter debris does when it hits a caulk. We also had them do some siding repair and had to be extremely specific about what we wanted them to do vs asking "replace anything that's rotting" which I would expect to be a reasonable request. I expected SO much more from a family company this old and established. Sadly, NOT recommended.

Gardens on Glenwood is an upscale Condominium Community consisting of 87 condos in five multistory…read morebuildings, four town homes, a fitness center. In late 2023 and early 2024 work plans for the job were finalized, and work was begun in March 2024. The project concluded in mid-June with no complaints by residents as well as the Board. This success was accomplished by regular communications from Baker and our Property Manager. The Board and Residents are very pleased with the manner of workmanship, the supervision, and the communication of Baker with the community during the entire process. Their hard work in preparation for this project, and the cooperation of all parties involved, made this enterprise as painless as it could have possibly been. The GOG HOA Board

Dunrite replaced sections of siding on our house with Hardiplank. They were incredibly nice and…read moreeasy to work with. The work done was perfect. Highly recommend.

My husband and I met with the Dunrite representative, Joe, in November requesting an estimate on…read moreseveral projects and we never heard from him again. I sent emails and left voice messages. No response.

Ladies BEWARE this man will drug you and assault you while unconscious! Dangerous man, do not go…read morealone. I was unconscious for 6hours after he offered me a drink. He seems polite but is not. He ripped my hair off my head and entered me rectally. Gave me a black eye. Run far away!

From the owner: Roof Rejuvenation Re-Roofing / Gutter Guards and Installations Ponds, Waterfalls, Water/ Fire…read moreFeatures Decks and Porches Porch Conversions / Room Additions Kitchen / Bathroom Renovations Painting / Siding / Windows Landscaping / Lawn Services / Tree Services Stone Work Fencing Pressure Washing. Welcome to Essential Property Professionals LLC. The Triangles premier destination for all of your essential residential and commercial improvement projects, ideas and more. We pride ourselves on providing quality work that comes with our customer satisfaction guarantees, unparalleled customer service, as well as exceptional workmanship. In exploring all of your properties improvement options and ideas, we aim to assist you with said endeavors to help better bring about the desired results sought. We have an extensive database of resources and industry knowledge that allows us to best help you decide how and when you would like to proceed.