I literally came in here almost passing out! My body was shutting down within seconds. I'm a…read morehealthy person so I have no idea what was going on. As soon as I arrived from the admin women blonde hair (sorry lovely I don't know your name) I couldn't talk or write. She made me feel at home and loved. I got rushed to the back and from there every single RN, Tech, specially my nurse Monica!!!! I couldn't be more grateful for her being my nurse. Nurse Molyn acted so fast and took care of business and super sweet. Thank you for your kind heart! Everyone here from begging to end Oh man they showed so much love and kindness. I am forever grateful, you guys are truly angels from heaven and you all deserve the world! Thank you, thank you. Thank you!!!!! Forever you will be in my heart and prayers! God bless you all. Best hospital and couldn't help a better team!!!!! You deserve more than 1,000

It All Started On 11/05/2025 when My Wife Arrived At The ER Do To An Infection By Way Of Stage 4…read moreBedsore wound ,Her Diagnosis,Sepsis, Osteomyilitis, (Bone Infection). She Recieved Treatment, Do To Excessive Blood Draws A Blood Transfussion Was Ordered, Do To Mix Matched Blood She Aquired Antibodies. PT was Then Discharged On 11/11/25 Only To Return To The ER On 11/12/25 Initial Diagnosis Allergic Reaction To The Ampacilin (Antibiotic) That Resulted In sever Swelling, Elevated Crietine 2.29 And (AKI) Physician Induced, Then To Make Matters Worse , By Falseifying Medical Records, Stating The Cause was A Mild Obstruction Of The Foley Cathiter. Clogged Or Kinked, Records Show,Ampacillin Induced (AKI) It's also On Record As A Medication The PT Is Allergic To,Documented Facts. PT Was Then Discharged On 11/25/25 With The Antibiotic (LineZolid) Ordered By The Same Infectious Disease DR. Shortly After PT Hemoglobin Levels Began To Decrease At A Rapid Rate 6.8 levels Below 6.5 Is Considered Fatal If Not Treated. I Began To Research The Components, and Characteristics Of (LineZolid) It Surpresses The Marrow From Producing Red Blood Cells, (HGB) Is A Protein That Is Transfered Within The Red Blood Cell, Extracts Oxygen From The Lungs To Disperse Through Out The Body, As For The Pharmacist who Understood The Dangers Of (LineZolid) Contacted The Facility Recommending Weekly Labs To Monitor The (HGB) Levels, You Would presume The Ordering Physician would Have Done SoI. I've Asked For The (LineZolid) To Be Discontinued Considering ASkternative Antibiotic was Available, Seceptable, and Safe. The Ordering Doctor Refused To Change The Order, This Has Resulted In 4 Blood Transfussions , PT Has Undergone 4 Surgical Debriedments 01/20/26 On The 24th 28th 30 th Not Allowing The PT Chance To Recoporate. Knowing The PT Is High Risk Surgery Hi Risk Bleeding On The 30th PT Lost 300 ml of Blood with The Wound Vac Fully Intact,Tightly Sealed and Set To Consistent, PT Could Of Bled To Death, Perhaps That Was The Objective, Not One Member Of The Surgical Team Called To Notify The Point Of Contact In where There were 3 Listed Names and Phone Numbers To Contact, our call Logs Do Not Display any incoming calls , If we were Notified we would Have been There To Support Her To Be At Her Bedside. Now Shes in (ICU). They Laid Her Flat and She Refused To Be Laid Flat because she has zThe Sensation Of Drowning And Can't Breath and this was brought to The Medical Staffs Attention PT Needs To be St A 40 to 45 degrees sitting Position PT was Layed Flat Not Aware Do To Excessive Sedation Administered Medication That causes Vomiting and Nausea PT Chocked On Her Vomit stopped Breathing for 20 min if she was sitting up the Vomit would have ended up On Her Lap . She was Under Excessive sedation she Didn't have A zChance Addmitted With One Bedsore, now has two with a Bone Infection Still Active, Acidosis,Antibodies,5 Blood Transfussions, (AKI) Acute Kidney Injury, Stroke,Sepsis, Osteomyilitis, A 5.6cm x 2.8 cm hernia hernia discovered 09/25 findings during c Scan imaging that was not Brought To The PT attention Respiratory depression, They a overdosed Her on on sensitive Administered 100 mcg of fetnhal Intervineusly tor 30 min please I Strongly Advise Do Not Go To Saint Louise Regional Hospital Fo Not Put yourself Or Your Loved Oned in Harms way. The So called Physicians Who Participated In My Wife's Treatment Will Be Heald Accountable For Torturing my wife with Intent Negligence And just Absolute incompatence ,

I went into the emergency room, due to an asthma attack…read more The staff was amazing, caring, compassionate and professional. I'd like to acknowledge, Dr Brehnam Curry, Nurse Jeremy, and Respiratory Therapist Micky. For going above and beyond their call of duty. To help improve my breathing situation as quickly as possible. Sincerely Cecilia

Review is for el camino health specifically: i made a virtual appointment with my PCP that iv been…read moreseeing for over 10 years. I now live in another part of california so i opted in for a virtual visit. (i have been in the ER 6 times this past year). I unexpectedly got called into work to take a trip to chicago. I wanted the appointment changed due to me working 24/7 while on these work trips, but if they absolutely could not change it, then i would take it from chicago, not an issue. The lady starts yelling at me over the phone telling me the call is recorded and that I am not allowed to take the call from chicago (while i reside in ca). I thought this was really unprofessional. She told me next availability is 4 months from today. She also told me they TRACK WHERE I AM DURING THESE VIDEO VISITS. I thought this was so inappropriate. Isn't this a VIOLATION of my privacy??? She then transferred me to my doctors office. My doctor told me she can see me on Thursday with no issues while I take the call before my work trip.

2+hours for some discharge papers yea NO worse ER ive been at had to leave twice because they…read morewouldnt hurry up

Wow... I was admitted to the ER for not having meds required for my epilepsy. The team did nothing…read morebut take my vitals and released after asking what medication I needed for my seizure disorder. About 2 hours later I was admitted again in an ambulance for having 4 seizures. No due diligence was done. Of course I informed them I was her earlier wondering why meds were not provided. The nurse in early 30's argued with me until I told her to get out and I want to speak with a doctor not her since her demeanor from the get go judging me and not listening about my concern. She said she doesn't have to leave my room, that when another staff member collecting insurance info helped me out getting the doctor and having that lady leave my room. After they swapped out the RN it all went much smoother when I was actually provided medication. Worse experience I've had done here and feel that malpractice happened. Be careful everyone.

Literally horrible, had an appointment for blood work and waited over an hour to be seen…read more No one was even upfront for me to ask them how long the wait was.

I know so many people don't loke this hospital, the ER room for kids has always been good! Every…read moretime I go its always a good experience, especially this past Tuesday night. My 4 year old has the time of his life there, the nurses were amazing to him and the doctor was great and addressed my concerned so well. When I was putting my son in his carseat he told me "this doctor is the best!" They also gave him a little teddy bear, that he carried with him everywhere now!@

I recently had the privilege of being under the care of an exceptional medical team Dr Lauphlin',…read moreDr Ruchkov and amazing nurses: Christina, Oxana and Davis. I feel compelled to express my heartfelt gratitude for the incredible support I received from the nurses, doctor, and anesthesiologist. The b nurses and doctors had so much warmth and compassion! Their attentiveness and genuine concern made a challenging situation so much easier. They took the time to explain every step of the process, ensuring I felt comfortable and informed. Their dedication and professionalism were truly inspiring, and it was clear that they genuinely cared about my well-being. My doctor, anesthesiologist and nurses exemplified expertise and empathy. They me feel confident in the care I was receiving, and I couldn't have asked for a better advocate in my health journey. The anesthesiologist played a crucial role in my experience, ensuring my comfort throughout the procedure. His friendly attitude and expertise helped ease my anxiety. I felt completely safe and supported, knowing I was in capable hands. He is not only anesthesiologist but also a sergeant and with his extensive training and his caring personality I could not wish for a better person to care for me. Dr Lauphlin is just amazing! I completely trust her with anything and everything related to my health! Most ethical, most skillful and most empathetic in the field. This incredible team worked seamlessly together, providing not just medical care but also emotional support. I am immensely grateful for their dedication and kindness, which made all the difference. Thank you for your hard work and compassion--you truly are the unsung heroes of healthcare!

To Whom It May Concern,…read more I am currently a patient. I would like to file a formal complaint regarding an experience I had with the head registered nurse, during the morning shift on Sunday, July 19, 2026. I am a stage IV cancer patient with several serious medical conditions that make it extremely difficult for me to care for myself. My wife is my primary caregiver, but she must also work, so while I am in the hospital, I rely on the nursing staff for assistance with my basic care. While my assigned nurse was on break, I called for assistance because my G-tube was leaking significantly, soaking the dressing and making a mess across my stomach. At the same time, my feet were severely swollen and extremely painful, making it impossible for me to get up or care for myself. When Nurse responded, I explained that the dressing needed to be changed because it was completely soaked. Instead of helping me, she appeared to want me to place another dressing over the wet, soiled one and leave it that way. I also told her that I had been vomiting and asked for an emesis bag. Her response was, "You are asking for too much." I was shocked and deeply hurt by that statement. She handed me the supplies and walked out of the room in what I felt was a very rude and dismissive manner. As a patient who is fighting stage IV cancer and has been told that I may only have weeks or months to live, I expect to be treated with compassion, dignity, and respect. Instead, I felt like I was a burden for asking for basic nursing care. I have always taken the time to recognize and compliment the excellent nurses and doctors who have cared for me during my hospital stays. They work incredibly hard, and I truly appreciate their dedication. This is the first time I have ever felt compelled to file a complaint because my experience with Nurse was unlike anything I have encountered. What concerns me even more is that she is a head registered nurse. Leadership in nursing should set the standard for compassionate, patient-centered care and serve as a positive example for the rest of the staff. Unfortunately, my experience did not reflect those values. I am sharing this not only for myself but also for other patients who may be too sick, too frightened, or unable to advocate for themselves. No patient--especially one facing a terminal illness--should ever feel dismissed or made to feel like they are asking for too much when requesting necessary medical assistance. I respectfully ask that this matter be investigated and addressed appropriately. My hope is that no other patient experiences the treatment that I received. Thank you for taking the time to review my concerns. Sincerely, Mr. Gil

It's my heart, you know?! It's my ticker, and it has slipped backed into Afib. I mean, I had it…read moreonce before and had a cardioversion done at Kaiser to correct it, and it worked. But now I no longer have Kaiser, and I am a man who fears change. But let me share with you all about my experience at San Ramon Regional Medical Center. My Cardiologist Dr. Sidhu was absolutely amazing, I couldn't wait for each of my next appointments (weird right?) But he made me feel safe and informed about everything that needed to happen, where I was at in the process, and what was his most educated plan of action to get my ticker back ticking right. He was thorough folks! I appreciate that kind of service. Then, they didn't make me wait months out San Ramon Regional Medical Center acted promptly at this serious matter, even if they did this everyday, I couldn't tell. They took my Afib seriously. We can get you in Friday for a cardioversion because you have taken your pradaxa consistently we can move forward. I arrived at the hospital at 8 am for prep. Hospitable guards, check in folks, all the way to the nurses. Prep time was swift and efficient. The entire time people are sharing with me what to expect and reassuring me that I will be ok. Perhaps fear shown on my disposition. My previous experience was nothing like this, not comparing, I appreciate Kaiser and the professionals there, but this felt sooooo safe. My Cardioversion without TEE, happened and when I woke my ticker was right back where it should be and I was met with a slew of caring physicians who wanted to see my smile with a regular heart beat. I recommend San Ramon Regional Medical Center for all your medical needs. They will not disappoint!!!!

Absolutely the worst ER if you have a serious emergency. I broke my clavicle during a bike ride as…read moresoon as I got there they were very focused on getting the insurance information. I was not even offered a sling a bed or a painkiller for two hours. I can hear the nurses laughing and giggling, while I waited and the waiting room they finally took me in and they brought an extreme machine to take x-rays, but after that I was sitting on the wheelchair for the longest time without a sling or Support they finally moved me back to the waiting room citing that they don't have any beds available. They also told me I need a surgery due to a compound clavicle fracture, but I had to wait till Monday and call the Doctor not to mention today is Monday and I can't even get a hold of the doctor or anyone of the doctors staff @ Bass medical group. They hadn't even cleaned my skin lacerations. My wife noticed it when she helped me take a bath. Dr. Bahzadi staff never returned the call. Supposedly Megan is the surgery coordinator, but she can't return calls or email . God forbid if you have an emergency like me! Worst care I have ever received!

I was camping in the Watsonville area when I suddenly developed severe pain and needed to go to the…read moreemergency room. Since I live about two hours away, I had never been to this hospital before and didn't know what to expect. From the moment I arrived, I had an excellent experience. I waited less than five minutes in the waiting room before being seen. Every single person I interacted with was kind, compassionate, and professional. Most importantly, they took my pain and concerns seriously and made me feel heard and cared for during a very stressful situation. I've unfortunately had to visit hospitals before, and I can honestly say this was the best hospital experience I've ever had. Everyone treated me with respect, showed genuine concern, and provided excellent care. I am incredibly grateful to the doctors, nurses, and staff who helped me that day. Thank you to everyone at Watsonville Community Hospital for your kindness and dedication. You made a difficult experience much easier, and I truly appreciate the care I received.

I would like to say thank you so much for the wonderful, loving care you provided for me while I…read morewas there briefly recently. And Derek (not sure how to spell your name), I want to thank you most of all for going so out of your way to make sure that there was a good, safe place for me to go to!

Do not schedule an appointment with Dr. Sarah Flores here! I usually love Sutter maternity, but…read morethis experience was terrible. I was 14 minutes late to my appointment due to an accident on Highway 1 and she refused to take me... I asked if there are anyone else that could possibly take me; that it was an appointment that should take less than 10 minutes and they said no.. I have waited several times for my appointment, but the one time I am a little late. This doctor rejected me... This has never happened before so I feel bad giving it a one star, but I am floored because I was in traffic for almost 2 hours and they couldn't make this one exception... Highly disappointing!

Im not sure why this place has bad customers services my wife comes in with an appointment and we…read morestill have to wait 30 to 45 minutes and today we showed up 15 minutes late due to an accident on the road and they could not see my wife dont think this is right for them to cancel our appointment but they can make us wait for 45minutez when we should up on time.

We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

Let's just start off w DNT COME HERE ull b sitting here for over 3hrs and when u ask for an…read moreestimated time they give u attitude and tell u sorry that they can't provide that nor can they provide w water if ur getting seen no matter how long u been sitting here i came in w high blood pressure n gonna leave w high blood pressure idk what kinda help this is but this place need to b shut down not even Kiser is like this the only good experience i had here was w security who actually tend more then the other staff one thing dctrs good at is making sure u leave when u get discharged on top of that dnt look like they clean the waiting room like there supposed to nor does it look like staff washed there hands like there supposed. To litterly seen em take off dirty gloves n put new ones on