Rick & Des are good people to work with. They are very flexible & do their best to work with the busy travel scheduling. Thru also have a location up in Kona side. Mahalo to Hilo Sales & Rentals...! read more

Fantastic company. Best rental deals I've encountered and genuinely nice and helpful people. We've used them every year for four years and it's always been above and beyond. Highly recommend read more

What a find! I needed a reliable, fuel efficient vehicle to utilize while caring for family on the Big Island. Rick & his team were very responsive & helpful. They secured an excellent choice vehicle at an affordable daily rate. They picked me up from the airport and dropped me off after rental return from their office nearby the airport. It was great working with a local business who offered such valuable information! Shout out to Des, who was a joy to work with! read more

Hilo Auto Sales & Rentals - Very nice rental with excellent fuel economy and ice cold AC. - Car Rental Near Me - Hilo, Hawaii

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Picked us up at the airport, delivered the car. Exceptionally nice people to work with. Easy car return. Car was clean, good tires, no issues. Would definitely recommend & use again! read more

We rented from Hilo Auto for a 16 day trip recently. All parts of the process went smoothly from the pick up at the airport to the drop off days later. The car was clean and worked well for our needs. Renting from a local company is something we try to do. We highly recommend this place and will definitely rent from them again if we return. read more

I rented a hatchback for three weeks from Hilo Auto Sales & Rentals; I was very pleased with this company and very impressed by each of the three people I dealt with. The car: reliable, well maintained, clean, and much, much less expensive than the "Big Companies" prices. The people: honest, reliable, friendly, and likeable. Conclusion: rent from Hilo Auto Sales & Rentals -- you won't regret it! read more

Mahalo to Rick and Hilo Auto Sales and Rentals for providing a clean, reliable rental car at a very reasonable rate for our trip to the Big Island. They are much more affordable than the rental companies at the airport, and offer all of the same services - airport pick-up, easy return and friendly service!! I've used them twice with the same wonderful experience!! I highly recommend supporting this local business for anyone needing a car on the Big Island. read more

Terrific overall experience. The car was very clean and in great shape. Easy process and fair price. Mahalo nui to Des and Rick for the great rental experience. We look forward to using this service again in the future! read more

We rented a car from Rick for a month. It was a great experience, including being picked up at the airport and easy drop off at the end of the month. We saved a lot of money and the car worked great. We highly recommend this service. Steve and Margaret H. Phoenix, AZ read more

Great experience! communicated well. transportation from airport to vehicle and from vehicle back to airport was excellent. whenever a question was asked responses was prompt. vehicle did have minor issue such as the electric sliding door needed to be closed good from the outside but other then that it was minor and enjoyed how smooth the ride was and how convenient this rental was. read more

Rick & his team was very accommodating. They helped me on a last minute notice. Highly recommend their rental and would definitely come back! read more

They want $125 for one day compared to $60 by budget, hertz, etc. They call it cruise ship rate. read more

Hilo Auto Sales & Rentals - Car Rental Near Me - Hilo, Hawaii

Walking distance from Hilo port. On the road quickly. Great friendly service. Mahalo to Rick and his team.

It is the small things that made it a great experience! The business is within walking distance of the cruise port. When we walked up to Hilo Auto Sales, my name was listed on a board so I knew I was in the right place. We added another driver the day we picked up the car with a copy of a driver's license and insurance card. The car was clean and we had no issues. I like using local businesses - Rick and his team provided information of sights to see. Totally good experience. read more

Aloha! This is a locally owned business in Hilo. If you're looking for a reliable inexpensive rental car either in Hilo or Kona, then you need to reach out to them. Rick and his team are super friendly and go out of their way to deliver amazing customer service to their customers and their families. read more

Rick was the BEST! He made the process of renting a car so smooth and easy. We had an amazing stay, and because of his help and assistance we were able to freely explore the island and attend many excursions! Highly recommend!!! read more

I'm so stoked to have an option to rent a car from someone other than the big car rental places! These guys were great and super lovely to work with. They are fantastic and I would most definitely rent from them again. I highly recommend them! read more

Rick O is an absolute professional and more importantly a great human being. He was able to provide us with a reliable rental car that made it to Kona and back to Hilo without any worries or breaking the bank Many vehicles to choose from. If you're looking for excellent service and value, this is your one stop shop. He frequents the car auctions on Oahu, so his inventory is ever so changing and evolving. Replies well to Text and rarely not answer his phone. 10 out of 10 in my book. Don't let the rental car companies rip you off. He was literally half the price. Mahalo Rick! read more

When you are cruising with a short stopover in Hilo, this is a great option for a one day rental. Getting to the airport takes time and can be tricky or expensive to arrange taxis or ride share. We found Rick easy to deal with, my deposit was refunded promptly. Do confirm he has copies of your insurance and DL a few days ahead. No charge for second driver. We toured volcanoes for much less than a ships tour for 2x people. read more

We have rented a car from Rick for 5 weeks in Hilo back in 2023 and was so impressed with the service. Since then we have always referred our friends to Rick and he always took good care of them. We recently had a family vacation with 17 people in Kona. We needed 2 vans and one car, and Rick came through for us again. Tina took care of us in Kona. Rick and Tina were always so pleasant to work with. The BEST service and prices in Hilo or Kona by far. Highly recommend Mahalo read more

Great customer service! We enjoyed a weekend in Hilo and the car was clean, well maintained and so easy to rent. It was very affordable too. Thank you much to thw team! read more

Rick is awesome!! Booked a Camry to drive to Kilauea. Very reasonable price and super convenient from the NCL port terminal. Very professional and prompt responses through text and e-mail. Highly recommended, read more

I was able to secure a car on short notice. Although it wasn't the most aesthetically pleasing vehicle, it was undoubtedly well-loved. Despite its appearance, it served its purpose effectively, it safely go me from place to place. I was grateful to have it, especially considering the high tourist season and the peak eruption of Kīlauea. NO other car rental company had any cars. Aloha Rental was the only one who came through for me. read more

Rick's car rental was a short walk from where our ship docked. The car was clean and in good working condition. The rental was an easy process and I would not hesitate to rent from them again. Thanks Rick! read more

Very trustworthy and honest business! My Fiancé and I booked a rental with Rick a couple weeks in advance for our trip. Unfortunately when we got to the Island our car was double booked and we were informed to rent from another car rental place at a much higher rate and we would be reimbursed for the difference in cost. Of course, we were uneased about the situation at first but I am happy to say that the company honored the deal and we did not pay a dime over the original price. Mistakes happen but both Rick and Tina were amazing throughout the situation! Nice recovery :) read more

This is the easiest way to rent a car if you are coming in on a cruise ship. It's a short walk. No waiting for a shuttle to take you to the airport. The rental process was easy and reasonably priced. Great communication from Rick. It wasn't a new car, but it was clean and ran great. read more

Hilo Auto Sales & Rentals - Our Ford Focus - Car Rental Near Me - Hilo, Hawaii

Rick and his employee Desiree were absolutely fantastic this last trip to the Big Island. My mom and I go back to visit family every holiday season and we've never had such a problem getting a car with the big rental companies! Luckily we found Rick, and he was a life saver. Super convenient, super nice, and super local values. 10/10 will use again! read more

OUTSTANDING! I called the owner before 7am, and he answered... I asked for a last-minute rental, and he came thur.. The car had some dings, but it was fine. We had no issues. They even threw a couple of chairs in the car for us to use at the beach. Location was within walking distance from the pride of america pier. I recommend them. Thanks Rick! read more

I've been using this local company for years. Always the best service, whether in Hilo or Kona. Can't beat the prices. Mahalo

We rented a car from Rick and his partner. We chose this company because of reviews and location to the cruise ship dock. I was afraid to do business with any of the car rental companies next to the airport because I wanted to pick up a car and tour the island. Rick is a great person to do business with. The reason we gave him four stars is that the rental car was a 2007. Car worked and did not give us any problems, but it was old and had lots of mileage. Some people might not like this. read more

I must say this local business for rental cars is cheap, reliable, and they treat you as family members even as customers. To me the first impression and last is always remembered in service and they met that. The vehicle is reliable and easy to drive. We are not picky since we just want from point A to point B. The vehicle we rented is gas efficient. They pick us up and drip us to the airport for free! Overall, the experience of our rental was phenomenal! Highly recommended to other military and will come back to the island using this company. P.S he asked our venmo account for military discount. That's really a deal breaker from the rest of rental company! Mahalo! read more

Rick Otani and his crew are fantastic. Great transaction. If he says it you can trust him.

So I got my first car from here. Braddah man who runs the place is very responsive when you ask I him questions. Big mahaloz for selling the Subaru to us, I love driving the thing. read more

Hilo Auto Sales & Rentals - Subaru Impreza Wagon 2018 - Car Rental Near Me - Hilo, Hawaii

Rick and his team were great! We reserved the car a few months before our trip and Rick was very responsive and answered all my questions. The cost was extremely reasonable and affordable too, compared to those rentals at the airport. As soon as we landed at 7am, Rick and Desiree contacted me and quickly shuttled us over from the airport. As it turned out, it was the same car we were going to be renting! Rick paired us with a hybrid car since he knew we were on the younger side and could manage newer technology. The car ran smoothly the entire trip and we just needed to refill gas once before we dropped it back off to Rick. Rick personally drove us to the airport with no wait time at all. We will definitely be contacting Rick next time we visit Hilo!! Support local Mahalo Rick! read more

Fantastic place to rent from. Rick, his wife and son were super nice and so accommodating. We got the recommendation from a friend and couldn't be happier with our rental experience. Rick responds to calls/messages very promptly and makes paying very easy! Desiree (I think that's right) picked us at the airport and took us over to the lot to get our car , its super close. Friendly gal and good driver. The rental cost was sooo reasonable. We were pleasantly surprised. Mahalo Rick! Rick got our info, gave us our keys, kitty came out to greet us and off we went. Rick is one of the nicest guys you will ever meet. Super laid back and cares about you not just making $. Car was clean and we had no issues. After a week we decided we wanted it longer and no problem to add a week! Please make sure to reserve your rental ahead of your trip. When our trip was over he took us to the airport and that added service is really nice and so helpful. We HIGHLY recommend Hilo Auto Sales and Rentals and will be using them again on our next trip! read more

Desiree picked us up right after we picked up our luggage. Drove us to their office. We left in the car for the week, we could connect our Apple phones to the vehicle, and Apple CarPlay was ready to go! We returned the car the following week to the office and they drove us back to the airport. Economical car with ease and great customer service.! read more

Hilo Auto Sales & Rentals is the real deal. We rented a four door sedan from him for $30/day. The car was in excellent running condition and caused zero problems. It was a used vehicle with dings and scratches on it, however that is what we expected. The initial rental process is done all on line and requires some patience as you need to upload your insurance and drivers license and send Rick a $250 refundable deposit via Paypal. It requires some trust on the renters part. But it all well worth it, and was certainly less expensive than a national chain. Highly recommend..........support local business. read more

If you are going to the Big Island and need to rent a vehicle, I highly recommend Hilo Auto Sales & Rental. Rick, Tina, and Snow were friendly, helpful, and responsive. The quote included everything - no hidden taxes or mileage add-ons. Even though we flew into Kona International Airport, they had the car ready for us at that location. It is the best car rental experience we have had in the U.S. Mahalo to Rick, Tina, and Snow. read more

We arrived from cruise port and walked to the shop to pick up our hybrid for an excellent day of sightseeing. Drop off was easy and price was affordable. Highly recommend. read more

The price we paid for an 11 day rental was half of the lowest we could find elsewhere (including Costco Travel). The car was a hybrid SUV and came with a navigation system, much nicer than we expected. Dealing with Hilo Auto Sales and Rentals was a pleasure. We plan to use them next time. read more