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    Big Island Motors

    3.0 (110 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Big Island Motors

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    17 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto engine repair

    Auto exhaust repair

    Auto light repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Subaru Starlink report
    Susan S.

    This review is for the service department I've never actually been to. My first attempt to get service in Hilo was in May 2023 just as my warranty was about to run out. No can.....appointments are a month or more out. They found me an available appointment in Kona for July 4. On a holiday?? They failed to think about that. So, I got a call from them a couple days in advance. No can....closed that day. Yesterday just out of nowhere my car console started lighting up with errors. check engine, Eye Sight camera not working. Subaru Starlink alerted me to contact the a Subaru dealer as soon as possible. Big Island Motors response was no appointments available for a month. Warning lights no big deal. Call us if it starts smoking or I have trouble on the road. You've got to be kidding me. I love my Subaru but I will probably never purchase another as the dealership is zero help once you've driven it off the lot.

    Our new Hyundai Kona 2022
    Rheanne G.

    Big Island Motors was terrific from start to finish! We were helped by Kovee Rivera and he was so helpful, responsive, quick, and informative. If you're ever going to purchase a car, I recommend Big Island Motors! They were quick to answer our questions and made the whole purchasing experience seamless. Visit Kovee at Big Island Motors for your next car purchase!

    This is the key they gave me

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    2 months ago

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    11 months ago

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    10 months ago

    If you need warranty work on your new Subaru don't take it here. They've had my car for several weeks and won't return my calls.

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    10 months ago

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    3 years ago

    Great service by the teAm Hyundai team. A group of people there focused on customer service

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    Page 1 of 3

    Ask the Community - Big Island Motors

    Review Highlights - Big Island Motors

    My 3rd purchase from Big Island Motors, and would highly recommend you go see either Spencer or Maya...

    Mentioned in 11 reviews

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    Aloha Auto Repair

    Aloha Auto Repair

    (8 reviews)

    Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

    Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

    Car Tech Auto Repair - 1968 Camaro for sale

    Car Tech Auto Repair

    (5 reviews)

    Two years ago, my fiancé visited this auto-shop. After hearing about the cost for such small and…read morequick service, I was furious and wanted to negotiate with the owner of the shop. My fiancé didn't want to create problems and forced me to not worry. Two year's later while cleaning her car, I find this receipt, and now I'm here to rant. If this post can one day help just one young college student who knows nothing about cars, while trying to save as much money possible to lessen their college debt, this post will be all worth it. Fiancé thought something was wrong with gas pedal since the engine was randomly revving when the foot was off the pedal. The vehicle is taken to car tech auto, mechanic says "he's busy, leave the vehicle, and they'll call once he finishes figuring out what's wrong." Not even 30 minutes later, mechanic calls back, explaining how the rubber floor mat shifted that would sometimes push on the gas pedal. Fiancé arrives back at shop, receives bill for $64.59 for his "time". $64.59, for not even 30 minutes, to move my rubber floor mat back a bit so it was no longer pressing on the gas pedal?

    Look no further, Wes Masuda is the man! The BEST and most trustworthy mechanic in town! Great…read morework, excellent prices, always fast, honest, and reliable! I cannot recommend him enough! Wes is a rare find! The shop is clean and not sloppy (see my pics) with crap laying all around, especially when you're a lady like me, we notice s**t like that, ha ha! 5 stars don't do justice! From phone call to in person he's like an old friend and very professional. Took my Bimmer for a oil and filter change and he even checked and topped all my fluids. Especially when you're a single women, you can easily become a target and get ripped off! So, all you single ladies out there, if you don't have a man to take care of your ride, Give Wes a call and tell him, Jade sent you! Woot Woot! #Winning

    Big Island Motors - autorepair - Updated June 2026

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