As someone who has stayed at several Hilton properties, this is certainly not the best. The lady (pineapple pin, sorry I couldn't think of her name) who checked us in was the best part of our experience. We pre-paid for parking. The hotel room was okay. It was kind of busy that weekend as it was the weekend leading to Memorial Day. There were several groups that were part of a basketball tournament so it was a bit of a mayhem. It was in a central location so that was a plus. read more

Hilton Albany - Our view from the hotel room - Hotels Near Me - Albany, New York

Overall this hotel missed the mark for a Hilton. First issue, I called a few days in advance and had to call a few times to get through to someone at the desk. When I did get through they seemed busy and dismissed my concern that my arrival would be at 1am or later. I was told to call back the next day or just use the app. Our flight was cancelled so we were out on another flight not arriving until 3pm the next day. We paid in full for two nights and I had messaged the hotel to let them know and apparently they messaged back at some point asking if they could check me in. It was late so after waiting a while for a response and nothing I went to bed. Fast forward to morning, they canceled my reservation due to a "no show". I only found out because the app now showed no reservation. They definitely added to the awful travel day by telling me on the phone it was my fault I didn't check in and they had no rooms left. I called again and someone much more helpful said they would figure it out and get me in for a room which they did. Next, our stay. Checked in and were thrilled to see our room was on the 15th floor! Our room key didn't work but luckily a cleaning crew member let us in. We went to the desk and told them and were told maintenance would come and it's probably the battery. Maintenance never came. I messed with the door and if you are able to open the door in less than a second between the green turning red you can get in. Took a dozen try's. Called the front desk and the phone in the room was so muffled. Told them again about the issue and requested extra towels. Waited a few hours then gave up and went to dinner. Came back and didn't bother to ask again but stopped to buy a water and they gave it tow which was nice. I did the same trick to get back in the room. Success after a dozen try's. Later, I really wanted another drink and a cake slice or snack. The room service button did not work. Called the front desk and asked if they had room service and they said yes I'll transfer you. It went to a weird voicemail. So I gave up. They would make more money if the room service calls worked, they had it on the app or at minimum a menu and instructions. The room itself wasn't great but the view was nice. It was fairly clean so that was a plus but definitely very outdated and there was only one towel and two of us. The bed was very comfortable however! Overall I would not recommend staying here due ti lack of care and poor service. Seems really unorganized and nothing actually gets done. Had breakfast after check out and it was pretty good but was $25 and the same as the "free" breakfast we have gotten at other hotels. Parking was $22 a day. Oh and surprise our room key didn't work to let us out the garage either. Had to use the call assistant button and thankfully someone opened the gate. Also, was told we are out of luck for the night we didn't get but paid for which I already expected and honestly think the hotel needs the extra income so they can perhaps invest back into its operations. If you choose to stay here just don't expect much. read more

Hilton Albany - Room view the only positive of staying here - Hotels Near Me - Albany, New York

Stayed here recently for work and had a good overall experience. The hotel was very clean and well maintained, and the staff was friendly and helpful throughout the stay. One of the highlights was the executive loungeit was a really nice perk. They offered coffee, snacks, water, and even food options throughout the day from breakfast into lunch and dinner. Which was super convenient. The bar area was also great plenty of space, lots of TVs. There were multiple seating areas, which made it easy to find a spot. The room itself was clean and comfortable. The only downside I'd mention is the bathroom it was on the smaller side, and the ceilings and shower head felt a bit low. Otherwise it was a good stay. read more

This is ABSOLUTELY the BEST place to see the 4th of July fireworks! So glad I chose it to celebrate America's 250th. We could see multiple fireworks shows right from our window! I loved that there was a restaurant in the lobby and the staff was quite friendly. They actually clean rooms DAILY which is hard to find anymore these days after COVID. Our housekeeper was lovely and even helped us get back in our room one day after leaving our keys inside. The view of the Capitol from our windows was amazing. A real treat! And of course it was walking distance to many things downtown. I knocked off a star because the AC was not working very well. The parking garage was convenient and easy to get in and out of. We enjoyed our stay here very much! read more

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Very polite staff very clean hotel My room was very clean classic business man's room Hotel is in a descent location for walking around and finding some outside food if you wanted I appreciated the refrigerator and coffee station The bathroom is a little small it is your classic hotel bathroom from the 60 70s and 80s The tub has a sharp curve or bowl to the bottom. It makes it feel awkward to stand and take a shower in. But it was a clean I'm not a fan of the bulk soap and conditioner containers in showers I think it's classless The insulation between the rooms is nil Noise from outside gets through into the hotel pretty easy The bar last night served me some good food and the view out my room was a wonderful city view My bed was perfect What could be better? Better insulation if you ever renovate make the bathroom bigger so that your partners not banging on your knees when trying to come in the bathroom New tub. No more bulk soap Higher end coffee station. it's a one person bathroom not a two I would come here again read more

This hotel is disgusting. We got two connecting rooms. One of the showers didn't have hot water. The other bathroom the toilet didn't flush. It was dirty. The maid woke us up in the morning even though we had the do not disturb. Really bad choice. read more

Hilton Albany - Disgusting bathroom - Hotels Near Me - Albany, New York

Convenient location and nice lobby area. I think they are undergoing renovations soon to make updates which are needed. One of the outlets in my room was hanging out of the wall, the phone didn't work, restaurant was out of several breakfast items- however Mr Bs coffee in the lobby made me an excellent breakfast sandwich!! The staff is friendly and overall a good stay. read more

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Hotel is located in downtown Albany about 20 minutes from the airport. Clean and giving 3 stars b/c the fifth floor was noisy and it was odd to have grown folks laughing and talking loudly enough to wake me. Otherwise, hotel was good. Restaurant with friendly staff. Shout out to Tiola for having the biggest smile and pleasant attitude. Another shout out to Yolanda at the bar who helped me out with menu items. If you're ever in the area, stop in and let me know your thoughts on it. Update: I changed rooms due to the noise mentioned. I then decide to grab dinner. Sessions Lounge has a tasty salmon and mashed potatoes. Came back to new room, and keycard didn't work. I received a red light. I go back to the desk advised a young lady who said No problem and starts rekeying card. Another older lady with white hair comes over and says, "What color was the light in the door?" I said Red. She says, "Oh because if it was green, you just turn the handle and lift up and the door opens." I looked at her and said, " Really? Well I guess it explains why I'm down here b/c the color was again red. I know how to open a door." She then gets offended and says, "I was only trying to help." Help what? The young lady was "helping" me and don't insult my intelligence. I already said it was RED. SMH. Just shameful. Due to this, I'm giving 2 stars for her very poor customer service. No one was talking to her. So WHY INSERT yourself where there was no problem. read more

Hilton Albany - Salmon and double mashed potatoes - Hotels Near Me - Albany, New York

I have stayed at 6 other hotels in Albany and this hotel is without a doubt the worst. 1) When I checked in, the staff at the front desk barely said a word and just handed me my key. They didn't volunteer ANY information about the hotel. The app doesn't give hours for the lounge breakfast and when I asked, they seemed annoyed I had questions. They then proceeded to tell me I didn't book a rate with breakfast. When I asked if Diamond members get breakfast (consistent with Hilton policy) they finally gave me the lounge hours. Sure enough, the next day, my card didn't work on the lounge and I had to go back to front desk again to get it activated. 2) The shower in my room was broken. The shower head didn't work at all and only the handheld wand would turn on. The water was burning hot when turned to the immediate coldest setting. I like hot showers, but not when the only setting is painful burning skin. If you turned the dial any colder the water would shut off. 3) There was no do no disturb sign in my room. I asked for one through the app, again in person at the front desk, and also asked a housekeeper in the hallway if they had one. Each time I was promised someone would bring one to me. The next day, I asked a 4th time at the front desk. They checked and said that the entire hotel had run out do not disturb signs. I even asked for a post-it just to have something on the door. Instead, the front desk said they would mark my room as no housekeeping until after 2pm since I was staying for a full week and working overnight shifts. Sure enough, the next morning after I fell asleep, housekeeping was repeatedly knocking on my door at 8:30am to come in. When I asked, they said nothing had been noted on their end. 4) The hotel is loud and messy. On several occasions, there were a bunch of college age people filling the upstairs hallways. People were holding drinks and spilling beers and yelling at one another. Doors would slam throughout the night. This hotel reminds me of a college frat house party. 5) During my stay I received an automated survey on my phone and marked that I was not having a nice stay. Someone from the front desk reached out to me and said that the manager would give me a call. They asked when I was available and I gave them a several hour long window and they assured me someone would call me quickly. No one ever called. I let the front desk know that no one contacted me and they said someone else will reach out later. No one ever did. TLDR: AVOID!! read more

We attended the yearly RDA for ballet training festivities hosted by the Albany Hilton. After many of us traveling via car or plane for hours, we were greeted with a check-in line that was over an hour. Exhausted, we ordered DoorDash for dinner so our young girls could eat. While ordering a cocktail from the bar, the bartenders repeatedly complained that they were understaffed. However, upon seeing our DoorDash deliveries they scolded and chased away all families staying at the hotel for ordering outside food. However when I pointed out that the only restaurant in the hotel was closed, they complained we didn't at least order food from the bar. And yet, they had complained about not having enough staff to make cocktails. Many of us had rooms that smelled of cigarette smoke, or had old dusty brown water leaking from the shower faucets. One fellow family was checked into a room that had not been cleaned. In the hoopla of all the ballet festivities, and coordinating schedules and checking out, I accidently overlooked a drawer in the bedroom where I had put some new clothes. I called immediately and have been calling since every day. No one will help me, return my phone calls, and I am continuously transferred to an empty answering line. If I ask to speak with a manager I am immediately sent to the housekeeping number. No one has called me back, or even addressed that I was hoping to still recover my clothes and pay to ship them back. I don't even know if anyone has them or if they're sitting in garbage somewhere. The hospitality and customer service at this hotel was beyond a joke and I will never stay in a Hilton again. This reaffirmed why I only stay in Hyatts or Marriott hotels. read more

I checked into your Hilton, Albany Hotel this evening and just had one the worst customer service experiences at a hotel. Your front desk worker named Rachel was rude, unwelcoming, sarcastic and intentionally difficult. When I first arrived she didn't even speak. I had to speak to her and she behaves like I was inconveniencing her being there. My colleague, who is a Hilton Honors Silver member, reserved a room with me as a guest. My colleague's card was on file yet Rachel said they needed to be present with the card, which they could not be. Then Rachel required them to fill out a Credit Card Authorization Form. When it was finally sent, she required them to fill it out again with a digital signature. It took 3 1/2 hours to check in, even though there was a card on file with a Hilton Honors Silver member. I got the impression that Rachel was being deliberately difficult, which was completely unacceptable. At certain points interacting with her she would sarcastically say, "I'm so sorry", which she clearly did not mean. She did nothing to address how inconvenient this was. A group walked up after me to check in and she even offered them bottles water, which she never offered me. The bell hop noticed and eventually offered me a bottle of water. I felt that strongly about this negative experience that I am writing all of this. I will not stay here again and will also share this experience with everyone that I know who will be visiting Albany. I am also resharing this experience here as a public review to inform people about the poor customer service. read more

Staff is excellent, amenities top-notch, wonderful service. Love the newly renovated guest rooms. The hotel is beautiful and centrally located. The restaurant and bar serve delicious high-quality meals and drinks. This is home! read more

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Do NOT stay at this hotel, I'd even recommend staying in your car instead of this hotel. When I read the reviews and saw this many (or I should say lack of) stars this hotel had I was trying to be optimistic but now I see those reviews were spot on! Front desk staff RUDE!!! And don't bother trying to get something to eat or drink in the lobby while you wait for a room for over 4 hours because the bar and restaurant don't open until 4:00. Also don't expect a bellman to help you at least get your bags into the front desk while you wait....theres not one. And the round about door that would be easier to get your bags in was broken too. Instead of renovating this hotel they should have just closed it!! read more

See you NEVER Hilton Albany! What a terrible experience. AC doesn't work in many rooms. Our food delivery was taken and staff tried to lie covering it up. Crazy! Dirty run-down hotel. read more

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The restaurant staff was excellent friendly, professional, and welcoming. Unfortunately, I cannot say the same about the front desk staff. From the moment I arrived, they were far more interested in chatting among themselves than helping me check in. The same thing happened when I checked out, with zero urgency or professionalism. I've stayed at Hiltons before and always had a great experience, but this was disappointing and honestly unacceptable. The front desk is the first and last impression of any hotel, and they completely missed the mark. read more

Hotel staff were rude at check in . 13th floor exec. Club Lounge was disappointing, breakfast was subpar they don't even offer a protein ( bacon, ham, or turkey). When I asked the attendant if there was a protein offering she acted like I was rude for asking! The room was okay ( a bit dated) overall I would give this place 1 star and that's pushing it. read more

Booked a two night stay at the Hilton in Downtown Albany and I'm so glad we did! Don't believe the reviews, this place is awesome! Extremely friendly staff - Rachel at the front desk welcomed us. Stayed in a high floor facing the gorgeous State Capital. We had a newly furbished room with a lot of space and very comfortable bed. Yes there was a bit of construction outside. Loved the historic architecture and walkability. Would definitely stay here again and highly recommend. read more

I stayed at Hilton Albany for five nights. The room was satisfactory and appeared clean. The hallway outside my room, however, was clearly unsanitary. Coffee cups, utensils, glasses, dishes and general rubbish everywhere. I also noticed a fork in the hall. The fork remained in the hall for the entire five days. Service at the hotel bar and front desk varied from disinterested to hostile. Customer service is not a priority at Albany Hilton. read more

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Listen, I can handle a couple of issues. But, there's too many and I just arrived. I'm worried what additional problems I will have by the time I check out. The food--Caesar salad with add on of Salmon. Salad itself not edible. Salmon has zero flavor. I did eat it because I'm hungry. The clothes iron started leaking brown fluid all over my blouse and the ironing board so I stopped ironing. That was the straw that broke the camel's back for me. I pray that my favorite blouse is not ruined. The remote back won't stay on--that's not a deal breaker. The flickering work station light--this is problematic. I do have some work to do. I have stayed here before. So, I'm not sure why this room sucks. Perhaps the floor I stayed on had newer rooms. The hotel is clearly old. The refrigerator cabinet door will not stay closed and there is no microwave--a bummer as I'm staying for 3 nights. A microwave would have been nice. As I write this I'm waiting for a new iron and ironing board. I'm disappointed to say the least. There are too many things wrong to give more than 1 star. At nearly $300 a night, I expect much better. Especially from a Hilton. There was a nice homeless guy holding the door for hotel guests upon arrival. It was a good thing because there wasn't a luggage car to be found and I had to make a couple trips. And, no, I'm not being facetious. He was very nice. read more

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I've stayed at this hotel on a couple of different occasions for conferences. The rooms are fine, nothing too special, some evidence of water damage on a wall, stuff like that, but clean enough and fine for a few days. The staff is friendly and helpful enough. On my last visit, the toilet wasn't working on first entering the room and they promptly switched my room. The conference rooms are also fine and rather typical. Breakfast is not included. They do have a restaurant and bar downstairs that look nice. I opted to eat at local restaurants for dinner, but did get to eat breakfast and lunch in the conference rooms. The food was pretty good, standard buffet for a large group fare. I am not picky and found most of it good enough. The breakfast was lackluster in my opinion, just some baked goods and a yogurt parfait that acutally looked delicious with granola and fruit, but I don't really enjoy yogurt so I did not have any. On previous visits the pool was closed for renovations, sadly it looks like they filled in their hot tub. I did try the pool on this last visit, it was freezing, and didn't seem to be working well, one day there was a sign on it, another day there were, it's hard to explain, like little groups of bubbles all over the top, it almost looked like the water was spotted. I did like that they had good pool hours, 7 am - 11 pm, which I personally feel should be standard at all pools, but normally isn't quite the case. All in all it is an OK hotel, good location right in the city near all the capitol buildings, and could be an option for your next visit to Albany! read more

Stayed here last weekend and I am very disappointed. The hotel staff is not particularly welcoming. I got charged again when I checked out early for some reason (still waiting to hear back on refund). There is a huge homeless population right outside and feels unsafe walking to and from the hotel. Next time I am in the area, I will opt for a different hotel 100%. read more

The staff are great, especially Nicole Simpson, who was very helpful. Hotel is in the midst of renovation.

DO NOT DO NOT DO NOT STAY HERE! Absolutely disgusting! You can do better! Stayed for a wedding, 2 day stay had to change rooms 3 times, and visit 5 rooms to get one under 80 degrees! How? They had to provide Box Fans! The smell of mildew and moisture fills this hotel. See pictures of the buckets everywhere and collapsing ceilings. 15 floor hotel. 3 working ice machines. Good luck finding them. Mini-fridges 1 of 3 worked. Hotel room keys deactivated after few hours. And they can't even keep track of what room your in. "System is down" was also heard a lot... As in can't use credit cards at bar / restaurant gotta put in on your room. Systems down! Or can we have a printout of charges upon checkout? Nope "Systems down" And if you're doing an event like we were, (a wedding). Don't look for Patricia or event coordinating staff because they intentionally avoided us for two days! Week later. Still can't get help. "Gotta wait for the property manager". Happy travels! read more

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Sat at their bar and had perfect stiff drinks after a drive from DC. Decided to eat there and we were so glad we did. This picky home chef gives her fresh red snapper over lentils with carrots and tomato mango salsa. Amazing meal read more

This hotel is dirrrrty. The floors look like they've never been clean. The room thank goodness looked ok. It just learns like nobody cares about the state of this place. read more

So, fun fact: I actually had my wedding reception here in 1995. It's changed ownership a few times over the past 26 years, and is currently the Albany Hilton. We were in town for an event and decided to make a weekend of it. Our room was on the 10th floor and surprisingly quiet. Another surprise was the size of the room: larger than expected and more than adequate for a couple. The trade off? The bathroom was quite cramped. Extra points for the super cool LED mirror, though. The room included a fridge and coffee maker, plus a safe. The bed was a bit lumpy but not intolerable. The sheet had a dark stain that looked like blood. The A/C worked a little too well (brrrr!) and the toilet ran all night after one flush before bed. In spite of the negatives, the downtown location can't be beat. It's a three minute walk (albeit uphill) to the Capitol and the Empire State Plaza. The on-site parking is NOT included, however, nor is breakfast. I'm giving three stars because I felt it was a tad pricey, plus the carpets in the room and common areas have definitely seen better days. read more

Hilton Albany - View from 10th floor room - Hotels Near Me - Albany, New York

Very old and very dirty. I travel a lot for work and this hotel was the worst hotel experience of the past several years. read more

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If i could leave 0 stars i would and am not someone to say that. check in was at 4 and were told that room was not ready, no big deal so we decided to get dinner, come back 2 hours later and room was still not ready. asked to speak to manager about the situation and a man came out and i overheard " they are staying in one of the rooms rich people stay in and its not ready" the other person then said " if they dont want to stay here they can go somewhere else" it was absolutely ridiculous and there customer service was non professional. also got charged twice but thanks to discover that was resolved quickly. seems like the whole brand may be going down hill tho because trying to talk to customer service at the main website i never got a single response. hate leaving a review like this but it will be hard for me to every stay in a hilton brand location again. read more

If I could give them a negative 5 stars, I would. The hotel staff are extremely unprofessional and out of line. We arrived for our stay after a ten hour drive and we tried checking in, they refused our room to us. We were called lairs and threatened to call the police at us after we got upset. They refused to cancel the room and we got kicked out and charged for the room. This was a horrible experience, I highly recommend people look elsewhere!! read more

Visited from Maine. Although I Stayed at the Renaissance, my husband and I went to the Hilton and attended this amazing rooftop party on the Fourth of July. Very classy, very demure.. Such a fun time. May have to stay there next time I'm in Albany. read more

I rarely post hotel reviews, and never post them on multiple review sites...but I am for Hilton Albany. Friends -- especially those who frequent Hilton brand hotels -- please know that the Hilton Albany is the worst Hilton hotel that I have ever stayed in...and I stay in a lot of Hilton brand hotels. The best thing about the hotel was the completely normal buffet breakfast. Everything else was sub-par. The King Suite room -- with its missing door between the rooms (don't be fooled by the picture that shows a door), its lack of AC (they told us to open the window), the smallest imaginable bathroom, thin-as-paper walls, and dungeon feel (one small window) -- is pretty awful. Forget about "diamond benefits" -- not even a bottled water was offered and, when requested, they tried to charge the room for it. There was nothing wrong with staff, it is just, structurally, a very bad hotel that should not have the Hilton brand. Trust me, stay somewhere else. read more

I was lucky enough to attend a roof time 4 th of July celebration at the Hilton Albany NY. The view of the fireworks and the night skyline of the city of Albany was magical .. the free drink and spectacular view was well worth the nominal covercharge. read more

This is my first stay here. I usually stay at Hampton Inns. This is a shabby, old and not too clean hotel. When I booked the reservation, I booked a king room on the Executive floor. I was told it would have a walk in shower . When I got here, I was told the executive floor was under "renovation" not available. The room I got is terrible. A hole in the wall, stains on the rug, chopped bathtub and a toilet about the height for a toddler. I would give it 0 stars if that was a choice . read more

This is a very unsafe hotel, especially at night. Also there were prostitutes and many sketchy people in the lobby during the middle of the night! This place is like a BROTHEL. Hilton has really gone down hill here. I had to change my room 4 times. Each room has adjoining room door which isn't sealed well and you can hear every cough and fart and loud tv in the other persons room. I also had to listen to other couples having loud sex which was really awful and traumatizing. My 3rd room reeked of URINE because apparently someone peed all over the room in multiple areas and the hotel doesn't bother to clean it up or just change the carpet at this point. Management changed my room but never offered an apology and was actually rude about it! read more

Hilton Albany - Pee on carpet in multiple areas of the room... yuck!!! - Hotels Near Me - Albany, New York

Room was average. Not the Hilton I'm used to. Very noisy. Food was not good and tables at restaurant were sticky and not clean. Service at restaurant was terrible...just a overall not good experience.. read more

Awful. This place is the worst hotel I have stayed at in a while. Not very nice staff. Rooms were cramped and not well Maintaining

It was meh. While I can see that as a newer facility it was probably a beautiful hotel, it seems those days are long in the past. Everything feels dated and old. Carpets in our room were frankly kind of gross. Looked (and felt) like they were long overdue for a good carpet cleaning. There was stuff embedded in the carpet fibers. Room was ok, but nothing more. Whole building felt like it needed better maintenance and upkeep. Not impressed, but with limited options downtown - it was the best we could find. read more

Rooms and building are poorly maintained, beds in rooms are not queen, hallways and lobby have a oder of sour milk and only available coffee( other than pods in room) was Starbucks at $5 a cup read more

Checked in and they put my wife and i in a darn conference room with no beds (did have a bathroom though!). Immediately went back to lobby and I'm like yo i booked a hotel room with 2 double beds and yall gave me a conference room. Front desk couldn't help. About a month later and 50 calls to corporate after the hotel gm refused to call me back i got my money back. Absolutely trash hotel and customer service. read more

Absolute nightmare! I am currently sitting in a room that is 78 degrees, a room that cost $200... upgrade executive floor. Thermostat Is not working, called to get help. They brought me a box fan and informed me there was nothing they could do. I am on the 13th floor. A box fan in my ear. The window opened a crack to allow cool air, and they can do nothing for me. The bathroom is nasty and crusty. They will not tell you at the front desk, they tell the poor maintenance crew to deal with upset customers. We have been charge $320 for the room for 2 nights and a $150 and a $47.90 fee??? What is happening here? Why are we continuously charged?? This is awful. We are miserable. And Hilton is just soaking up the money. read more

Hilton Albany - Box fan - Hotels Near Me - Albany, New York

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