Service was great! The desk man's name was Reginald White, and he made my stay a lot more welcoming. I will definitely be back

Bed and hot water 5 stars. Awesome bed hot water you have to turn down. Food and food service in the basement. Elsewhere. It's soggy, wilty, dry, and your patronage is unappreciated. read more

Hilton Birmingham Downtown at UAB - Clean modern bath. - Hotels Near Me - Birmingham, Alabama

This was a great hotel. Check-in time was 4:00 p.m.; however, I called ahead, and Reggie advised me that I could check in early. He was friendly, funny, and had a great personality. He was also able to multitask while providing excellent customer service. The hotel is conveniently located near all the places I was interested in visiting. The room was beautiful, and I had no concerns during my stay. I also loved that the hotel has a restaurant onsite. I will definitely consider staying here again for a longer visit while in Birmingham. read more

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I was quite disappointed with my current stay at this hotel because last time I was here everything was wonderful. My bathtub had quite a few hairs from different cultures in it and I had to rinse and wash the walls and the tub before taking a shower, The screws around the toilet don't have covers and the trashcan in the bathroom is dirty and scuffed. When the sun hit the room, I realized how dirty the flooring is. To top it all off the hotel had our checkout time mistakenly for 6:15 AM instead of 6:15 PM and they were calling the room and banging on the door, which woke me up. Front desk was very apologetic and I certainly appreciate their apology and the mistakes happen but the condition of the room and how dirty the floors are was disappointing. read more

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My colleagues and I were convinced this was a lower brand hotel that had rebranded as a Hilton and as I came here to review it, it turns out we were correct. It used to be a DoubleTree. First the good... The front desk staff are welcoming, friendly, and responsive. Looking at you Darrell, Ty, and Tamara! The lower level has updated meeting space that can accompany groups for business meetings or other gatherings. There's also a Starbucks in the lobby and Blazer's Grill downstairs available for dinner and drinks. Now for the bad: There's a systemic issue with maintenance in the hotel. So many of us had toilets that would keep running unless you manually manipulated the handle, or lifted the lid, or toilets that had no water at all. Outlets aren't flush against the walls. I had splatters on various windows and walls and floors that I thought was poor cleaning but it turns out someone had repaired something and didn't do a proper clean-up ie plaster splatters from a ceiling repair on wallpaper, paint or caulk splatters on the corner of a mirror or shower stall. In addition there was something left to be desired with cleaning - hairs that weren't mine on the floor, debris under the bathroom counter, hard water stains in the toilet. I slid a small side table over a foot or two and the under rim was sticky. Because so many people in my group had these issues it didnt seem worth it to try to move rooms. This is apparently just the experience for most at this hotel. Then in the meeting rooms one day it was hot like a sauna and the overhead lights flickered (maintenance came to fix the lights). The next day the meeting room was cold like a meat locker. I expect a lot more from a Hilton property. My guess is being close to the University and the airport with University-related travelers and flight crews staying there, there isn't incentive to do better. read more

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Reginald is the best service attendant I have ever encountered at a Hilton. He was kind, helpful and friendly. 5 stars for him! For the price, the room was in pretty good shape. The only thing I was not impressed with is the marketing. I paid for an upgrade "city view" thinking I would have a nice view of the city but it wasn't. I feel duped. Overall pretty decent. read more

We checked in tired after a long drive and found both bedside lamps dead and half the outlets useless. A maintenance tech finally showed up (he was friendly, to be fair). He slid the nightstand away and an entire ecosystem of dust and crumbs spilled out. Then he sat on the floor and took the lamps apart piece by piece while we all just hovered there in awkward silence. He hauled the guts off to "rewire" them and came back later with the lights working but the plugs still didn't. The bathroom was worse: brown-red smears on the trash can, mildew creeping up the shower frame, and random pubic hairs stuck in the corners. I kept my shoes on the whole time. By 10 p.m., after more back-and-forth, they moved us to another room that was at least clean, but it was the same basic category-no upgrade, no real apology, just more hassle while our kids tried not to fall asleep standing up. She offered me 5,000 points and two breakfast vouchers-never mind that there are four of us. I declined. Hilton's "Make It Right" promise? Not here. Unsafe wiring, filthy surfaces, and a token offer that didn't even cover breakfast for the family. I've stayed in motels that cared more. Skip this place. read more

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I can't say enough about this Hilton. We stayed there for about 10 days. Staff became like family. 10+

Hilton Birmingham is a nice! The rooms seem to be newly renovated. Prime location for access to UAB. The decor is very aesthetically appealing. The linen was crisp and pristine. The shower is best shower head for a chain hotel. I enjoyed the contactless check-in. My only con was the digital pass did not work for the parking garage so I had to call for help each time I was entering and exiting. read more

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I recently stayed here for the first time in a visit to Birmingham. I stayed in one of their newly renovated rooms and it was very nice. The gym is likely one of the top 3 hotel gyms in the state....I've been spending 5-8 nights a month in Alabama for work for the last 6 years...I usually stay at Hilton or Marriott properties. In my option, despite the bad review rating they have. The remodel has impressed me as a first timer here at this particular Hilton property. read more

This hotel is in a great location close to the UAB and various hospitals, however, my room was not clean at all! There was a half-empty cup that had spilled over by one of the beds, and major lime buildup on the shower pole. In addition, the power went out for over half of the day, and when it finally came on, only one elevator worked with no television services. I called the first desk numerous times to get the TV service restored, at which time I was told that they would send someone up to fix it right away, but never did. I woke up the next morning, and the television service was still not restored. They have a small refrigerator in the room but no microwave; instead, it's in the lobby. Honestly, there are other hotels next door and close by. I would suggest you go there instead, especially for the price. I am not only an extremely disappointed travel agent but also a traveler who will never book my clients here going forward. read more

Hilton Birmingham Downtown at UAB - half empty cup by the bed with a sticky spill - Hotels Near Me - Birmingham, Alabama

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This was my second stay with Hilton for a business trip. I had the pleasure of being greeted by Jamella. I visited the lobby on my first night for complementary toothpaste, she greeted me with a warm welcoming smile. The next morning she was still there and still smiling. When I returned to the hotel at 5:00 pm, she was still there and greeted my coworker and me with another genuine smile. When you are away from home, it makes a difference! Thanks Jamella! read more

Did not like this hotel. My company chose it for layovers and the area is NOT good. Went out to eat and it was getting dark when we were walking back; lots of homeless people and crackheads around asking for money and stuff. Did NOT feel safe. The hotel itself is eh. I tried to take a shower and the water wouldn't go past lukewarm. All I wanted was a nice, hot shower and I couldn't even get that. Room 1117. No hot coffee in the lobby, no breakfast for crews, nothing. All they had was a pantry with junk food for purchase. Would NOT stay here if I had a choice. No thanks!! read more

Had lunch at The Blazers Grill. Yash was our bartender/server. He was great! Very pleasant individual.

I liked the hotel though our card key did not work and we had to go downstairs to get it working again. Also, our coffee maker did not work so we waited 35 minutes and 3 phone calls later for someeone to bring us a new one. The front desk was a little rude to me when I called back and seemed annoyed. I'm not sure why as I needed my coffee! The sleeping arrangements were good and the beds are comfortable as well. I notice now that in the bathrooms they have large plastic bottles of shampoo and more. It is located in the heart of downtown, Hilton Birmingham at UAB puts you within walking distance to the Five Points area and the University of Alabama at Birmingham. Navigating the city is easy with MAX Connect and our complimentary shuttle within two miles from the hotel, as well as to the airport and train. You are just blocks away from Region's Park, home of the Birmingham Barons, Uptown, Lakeside and the BJCC Convention Center Complex. The hotel also features a six level parking facility with direct guest room access. The guest rooms with UAB-themed décor boast floor-to-ceiling windows and offer oversized workspace with ergonomic chair, refrigerator, safe and individually controlled air conditioning. You can select a large suite or executive room for a higher floor location, extra amenities, and Executive Lounge access with complimentary breakfast and refreshments throughout the day. We had breakfast in the LAB Market Café. I did not use room service available, 6:00am - 11:00pm. We also did not lounge by the outdoor swimming pool or make use of the fitness center, equipped with cardio machines and free weights. I know there is an outdoor terrace with fire pits and seating space...which we did not use either. We were with a group so we were on the go so much that many of these things were not part of our stay. read more

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This hotel room is clean and spacious. $14 a day unlimited access parking garage. (WHICH IS A DEAL!!! In other cities it's usually $40 to $55 a one day unlimited access.) There is a restaurant. But why eat there when Birmingham host a plethora of restaurants that are only located in 1 or 2 states?!!? This hotel is located near the 4th Ave district, the Civil Rights museum, Art museum and the Negro Baseball League museum. ***SPECIAL MENTION*** This is a pet friendly hotel. Only a $45 non-refundable pet fee for ONE dogs or cats under 25lbs. read more

As a Diamond Hilton Honors member, my recent stay at the Hilton UAB in Birmingham, Alabama, was less than stellar. The hotel night staff came across as petty and unprofessional, which made the overall experience disappointing. I was here for two nights and opted not to have my room cleaned. Because I didn't have the room serviced, I asked the front desk for two bottles of water on my second night. Daryl, the front desk manager, argued with me and finally and begrudgingly gave me two bottles of water. I was shocked that a Hilton employee was arguing with me over $1.50 worth of water when I was spending almost $500 at the hotel and an additional $200+ at the restaurant on dinner and drinks. I expected the level of courtesy and service that Hilton is known for, but unfortunately, this property didn't meet that standard. I hope management takes this feedback seriously and addresses the staff's attitude and customer service training. read more

Dad and I were driving from Memphis to Atlanta to catch a flight but we both got sleepy in the process decided to stop by Doubletree and rest for exactly 3.5 hours. I read the reviews but noticed the ones about the nasty rooms were old so i didn't think anything of it. We checked in and the lady at the front desk wasn't the nicest but she always wasn't the worst. My Hilton Honors account has my maiden name but of course my DL has my married name. She gave me a small hard time but because my credit card has both names that turned around quickly. She tried to charge us for parking but we told her would pay per hour since it's cheaper and we were only staying a few hours. That was also a uphill battle. The first room (yes you read that right the First room) hadn't been clean. The bed was unmade and towels were on the bathroom floor. So dad and I went back down to request a new room. The manager was there than we advised her on the issue and guess what, NO APOLOGY. Really?!?! You place me in a dirty room and you can't at least apologize. The new room was on the same floor and thank goodness it was clean. We rested for 2.5 hours and was up and gone to catch our flight. read more

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From the staff, to the food, to the room, you won't have a bad stay at this Hilton property. The staff are friendly and very knowledgeable of the Southside area. Rooms range from comfortably cozy to decadent to wild. Room service and on site dining provided by the lab will fill you up while tantalizing your tastebuds! Great food and drink served all day and all night! Parking is a breeze with included parking garage with gated access. Close proximity to 5 Points South and everything that comes with it. read more

STAY AWAY!!!!!!!!!!! I'm a Hotels.com Gold member and to say that this is absolutely the worst hotel experience I have had is saying A LOT. First of all, they could not find my reservation and stated when they did, the room would not be ready at the 4pm check-in listed. When I voiced my displeasure, Bryan, the acting 'manager', didn't seem to comprehend what "customer service" means because he not only took this personally, he took joy in refusing to check me in because of what must be a massive ego. Furthermore, he provided no assistance in processing the pre-paid refund. I had to go directly to hotels.com which also wasn't a pleasant experience but I digress. I ended up staying at a Red Roof due to the Marathon weekend and hotels being full. But to be honest, I'm not sure it wasn't better than the shabbiness of the UAB Hilton. People don't make an effort to go to Birmingham often, and my only reason was for the marathon. I appreciate Bryan justifying the current Yelp rating of 2.5 stars, as well as a long string of other guests' negative reviews recently. read more

Hilton Birmingham Downtown at UAB - I wonder why there's no name listed on the door... - Hotels Near Me - Birmingham, Alabama

I like this location. It is close to several great restaurants and feels quite safe. It has a large parking deck that normally has plenty of room. The staff has been friendly and helpful. We had a few issues with cleanliness, which is a huge point of contention for me. The first one was a huge plate of dirty dishes that sat outside in our hallway for over a day. The second one was pee on our comforter. It wasn't done by us, and it really grossed us out. I love the lotions and soaps they use. They have a decent fitness center and pool. The restaurant and breakfast is Ok, but several great restaurants are close by so we don't normally eat there. The price is fair for what you get.We will likely stat there again. read more

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I've stayed at this hotel for the last 4 years of so and it's gone from nothing great to absolutely gross. I recently stayed here over Easter weekend and the stay was not sanitary. One room on our hall left out their room service tray. It sat there for 2 days with leftover food and dirty dishes. On one of those days, I witnessed housekeeping cleaning rooms on the floor and NOT bother with the room service tray sitting in the hallway. Additionally, when arriving to our room, I always pull back the comforter set and sheets to check for things (bed bugs, etc.). Unfortunately, this time...I pulled back the comforter and there was, what appeared to be, a urine stain. This means that the sheets weren't changed prior to my stay...they just made the bed. And this...is absolutely unforgivable. I will not be staying at this location ever again. read more

Hilton Birmingham Downtown at UAB - Urine stain on comforter - Hotels Near Me - Birmingham, Alabama

Hotel was clean comfy, staff was nice, good location for food, and entertainment. Would stay here again

Holy smokes!! Worst Hilton experience I have had in while. I got here at 8:28PM and didn't get my key til 8:58 so I didn't get a chance to order food. The lobby was completely empty when I walked in. There was cash and a purse and a radio sitting on the counter. Doors were open. Phones were ringing. Completely empty. After standing there for over twenty minutes, an employee walked up to the front desk. She asked me why I didn't use digital key but their digital key service was down. She then just handed me a key but didn't tell me what room or anything. I had to ask. It wasn't surprising that I didn't get my Gold Honors Member rewards upon arrival but I was too tired and exasperated at this point. After an awful front desk moment I then went to their parking garage. A man was following me around and I didn't feel safe so I ultimately drove around in the garage for a while til I lost him. The garage is dark and was flooded. Most of the entrance doors had out of order signs. The rooms seem decent but at this point, I'm so over this hotel. I'm jumping to Marriott brands from here forward! read more

I'm a little surprised by the negative reviews of this hotel. I found it to be clean and spacious, with a really nice and helpful group of employees. I didn't like the pool location only because arriving and departing guests can easily see me shirtless! But really that's my only issue. read more

I'm confused on the bad reviews to this hotel. I'm a very picky person when it comes to hotels. Very clean. Very luxurious like. Here's some pictures! The reason why I put 4 starts instead of 5 is because the the man at the front desk was kinda rude as I asked to check in. Had his hands in his pockets and was weird. read more

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We will not be using this hotel again! The room was dirty, hair in the bathroom and in the beds. The front desk would not honor online pricing or discounts advertised. I feel totally taken advantage of being tired from the road and heading for what I previously considered a safe bet. I have been thorough disabused of that misconception. The advertising was misleading no breakfast included, no coffee not even a bottle of water was offered. We were additionally charged for parking. The front desk was especially unhelpful and definitely not user friendly. The computer system was down and no itemized bill could be provide. They offered an email review but I had to insist they take down my email in order to do so. Hilton off my list. read more

We arrived late. We had been driving for a while, getting sleepy, and needed to get off the road. When checking in, the Front Desk Attendant would not honor any of the deals advertised online. The room was not clean... hair in the bathroom and on the sheets of one of the beds. Amenities listed online were misleading... for $200 a night there was no complimentary breakfast... not even a cup of coffee. You charged for parking!?! The computer was down and I was not able to leave with a hard copy of my receipt the following morning. The Front Desk Attendant seemed irritated to have to write my email address down on a scratch sheet of paper. Will never make this mistake again! read more

I stayed at the Hilton Birmingham at UAB because I was traveling through on my way to Texas. I will say I loved the location. Not too far from the freeway and food within walking distance. The staff was friendly, and the room was clean. You can self-park in the garage for $12 a day, which I think is too much for a hotel guest. read more

THIS HOTEL has the absolute most disturbingly disengaged and borderline DISGUSTING culture of customer service that we've ever seen. YOU CAN LITERALLY walk into any staff member of this hotel and they will NEVER greet you or offer even a glimmer of a smile. THIS ENTIRE staff needs to be moved to the outskirts of H*LL or at the very least placed closer to the hood where their disposition may be greeted with an equal amount of distain. This hotel should NOT be located on a busy university campus. If you've ever questioned why Walmart or McDonald's employees are always seemingly pissed off or nasty you should visit the Hilton at Downtown UAB who may just have them beat. read more

I just want to give a quick shout out to some of your staff. I'm in town for a quick return trip to UAB to do a bunch of testing tomorrow. My father and I got a late jump out of Memphis and got in much later than anticipated. Not to worry. Kenza and Takeisha (I know I probably misspelled their names; please forgive the gaff) took great care of both of us. Checking in was super quick and simple, and when I had to go downstairs late to get some water for the old man, they were super kind and attentive. And this was at 10p. I travel a lot for work and most places I go, you don't get such kind treatment and professionalism. Especially not at 10p. Thank you both for making this stressful trip much easier. See you on the next trip! read more

This was a "bed for my head" stop after a canceled flight home. The staff was friendly and my room was ready with the less than 30 minutes between booking and my arrival. A plus was that Uber covered the hotel even at 3:30 AM in the morning. Typical DoubleTree and I would stay again. read more

Hilton Birmingham Downtown at UAB - Hotels Near Me - Birmingham, Alabama

The Hotel itself was decent, nice location and views. The Lab's evening staff was even nice and accommodating. The reason for the 3 star rating is the breakfast staff. If you are a gold or diamond member your breakfast is free. On the flyer you are given, you have the option to pick up your breakfast or have it delivered. What's not explained is that if you order from that menu, you MUST pick it up (I am assuming because it's complimentary). I was unable to go down and pick up breakfast so I asked if I could just pay for it and have it delivered. I was told that "it doesn't work like that way" which confused me. I called the front desk and was told if that's what they said then it must be that way. I am really big on customer service and even if your establishment is nice, if the service sucks then that causes me to overlook the "niceness" of your business. Please do better. read more

Hilton Birmingham Downtown at UAB - Gold and Diamond member complimentary menu. - Hotels Near Me - Birmingham, Alabama

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So initially I was going to give this hotel 1-2 stars for many reasons. We got put in a handicap accessible room with a terrible view of a parking garage. With the room being handicap accessible, the bathroom took up much more of the bedroom, making it feel cramped when neither my husband or I require this accommodation. The actual hotel is just old and needs a remodel (which they are doing!). But currently, the tiles out by the pool are loose and wobbly, the wallpaper was peeling in our room, the ceiling was pretty gross too, the furniture is incredibly old, and our chair was falling apart. BUT the beds were comfortable! After enough visits and calls to the front desk, they were able to move us to a new room with a MUCH better view. The room was also more spacious as the bathroom wasn't taking up half the square footage. We needed a mini-fridge, which maintenance was able to deliver to us right away. I forgot to pack some toiletry items which they give to me for free when I was 100% planning on paying for them at the gift shop. They allowed us to park our car the entire day of our check out as my husband was working until 5 but check out was noon. By the end of this 4 night stay, the customer service had really impressed me. Therefore, the 4-star rating. As soon as these renovations are finished, I really think this hotel will have a lot to offer! read more

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This hotel could stand to be updated as I question the cleanliness of the chairs & sofas in the lobby; they look very used. Check in went really well. I was greater with smiles & the highest level of hospitality. There are no words to describe how friendly & professional Jeff & Rue were. If I could come back just to see them, I would. I ended up checking out and checking back in as I was asked to stay by my company. My second room, 218 was just as lovely as 216 however.... The bathroom reeked of mold. I know moisture builds especially since hotel bathrooms are never built with fans, so it's important to do a thorough bleach treatment once a month. The hotel restaurant was standard fare for doubletree. I truly wish I could protest against the flourless chocolate molten cake. The cane it's great, it's just bitter and desperately needs flour. if ever life brings me to Alabama again, I would stay here. read more

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Always stayed at Hilton before... but this was interesting. We got to our assigned room and there was already someone staying in that one. so we got a new room, walked in, and it was set to 78 on high. Got a new room, settled in, then had a family almost walk in if not for the latch we put on the door. We then received a phone call at midnight from the front desk (shortly after our room was knocked on from the family that though it was their room) and had to explain the whole situation over again. Perhaps..... chose another location? (Lesson learned, always keep the door latches) read more

I had hoped to give this property a higher rating but it dropped due to two things: my shuttle ride experience and managements lack of communication with me regarding this, specifically Lisa Castagna and Andrew Oldham. When I flew into Birmingham at, after picking up my baggage, I called the hotel at 2:26 pm and inquired about where to go to get picked up by the shuttle. The young lady I spoke with told me to wait outside L1; however, it would take approximately 20-25 minutes for the shuttle to arrive. I said that was fine, thanked her and walked to my destination. After 35 minutes and no sign of the shuttle, I called back and was told that the shuttle was in route. I again thanked her and waited. At 3:25 pm (almost an hour later), I saw the Hilton shuttle pull around the corner and drive towards the middle median. I was not told to go to the median so I quickly went over to catch my ride from the curb outside of L1 to the median. I made it just in time as the driver looked over my way and kept on driving. Fortunately he stopped at L2 to pick up several other passengers. When I told him that I was told to go to L1, he said, "you didn't flag me down so I kept on driving". I should not have had to flag him down if he was told that a guest was waiting for him at L1. When I arrived at the hotel I expressed my dissatisfaction and asked for the manager. They were not in so they gave me the card of Andrew Oldham. I emailed him that evening and did not receive a response. I had not heard from him by the end of the week so when I checked out, I asked for the GM's information. Giving him the benefit of the doubt (in case he was out of the office) I gave him 2 weeks for him to respond. When I did not hear back I emailed Lisa Castagna. No response, so I emailed again one month later and still no response. My stay was July 2019 and it is now late September and no reply back. It is an outrage that any customer would be ignored, let alone a Diamond member. NO customer should be ignored. The hotel itself was nice so I really have not complaints about that property itself. I would love to stay at the hotel again as I will be back in Birmingham numerous times for business, but based on the above, I will stay somewhere else. read more

My shuttle driver Kandice was very Professional and prompt. She was nice and very safe while driving us. I'll recommend this hotel anytim.

My mother and I visited this hotel 11/24 -11/27/2023 . At first we were not satisfied with our room and the view facing a wall . However, we complained to the lady at the front desk and she was very helpful. She changed our room . The room was clean and the beds were comfortable. We enjoyed our stay at this hotel. The rooms and facilities were clean... friendly staff members Benita on the first floor Fitness Center was helpful. I am from up North and the special touches like the Hot Cider /Fruit water station on the first floor was a nice touch. Breakfast buffet had delicious food and coffee was outstanding! Friendly staff Synetric and Stephanie and others were very nice . I will stay here again . read more

As a person that did not actually stay in the hotel, this is a very subjective review. I parked and walked through here on the way to the restaurant within the hotel. At the time they were going through some renovations around the front entrance. As someone that had to use that entrance to get back to my car, it was a little inconvenient. And I could see it as VERY inconvenient if you were checking in. The parking element was fine. But once I was inside, there was no signage leading to the restaurant. I arrived on the 3rd floor and after not seeing anything telling what floor to go to, I assumed it was the main floor. But once there, I still couldn't find it. Eventually I had to use a stairwell exit to the outside and walk around to the front entrance of the restaurant. Once I was aware that walking back out the front was the easiest way to navigate, the lobby was the best way to get back to my car. The lobby was bright, wide open, and appeared to have plenty of staff. The parking prices were pretty reasonable. All in all my short experience with the hotel was an A-ok experience. read more