I am writing to express my disappointment with my recent stay at the Hilton Garden Inn in Jackson, Mississippi. Unfortunately, this was one of the worst experiences I have had at a Hilton property. To begin on a positive note, the check-in experience was excellent. The staff was welcoming, my digital key worked perfectly, and my room was clean upon arrival. My first day was pleasant, and I was looking forward to the remainder of my stay. However, beginning on the second day, the quality of service declined significantly. When I returned to my room, the beds had not been made, the towels had not been exchanged, and the box of facial tissue had not been replenished, despite only containing one tissue upon my arrival. Additionally, one of the two rolls of toilet tissue had already been used as it was partial to begin with and not replaced. I contacted the front desk, and the attendant informed me that there was no one available to bring towels or tissue to my room. While this was inconvenient, I understood that staffing challenges can occur. I then asked why my room had not been serviced, and I was told that the hotel performs only a "partial cleaning" on the second day, with a full cleaning scheduled for the third day. Although I was disappointed, I accepted the explanation. Unfortunately, the situation only worsened. On the third day, I again returned to an unserviced room. My beds remained unmade, no fresh towels had been provided, no facial tissue had been replenished, and even the dirty towels had not been removed. Ironically, I could hear housekeeping staff working in the hallway outside my room. From what I could tell, the only service performed during this so-called "partial cleaning" was replacing the bath mat. It was not until my final day that someone was finally able to deliver fresh towels to my room--something I had been requesting for several days. I was also disappointed with the breakfast service. On my first morning, I asked if I could order from the menu. The employee informed me that he was working alone and therefore could not take orders, despite signage indicating that made-to-order breakfast was available. Then, on my final evening, I observed several employees gathered around the bar, which appeared to be fully staffed and busy each night. It was difficult to understand why basic guest services, such as room servicing and breakfast orders, were unavailable due to staffing shortages while multiple employees appeared to be assigned elsewhere. As a longtime Hilton guest, I expect a much higher standard of service. While I understand that staffing shortages and operational challenges occur, they should not come at the expense of basic housekeeping, guest amenities, or advertised services. Unfortunately, this experience has left me extremely dissatisfied, and I do not plan to stay at this property again. I hope Hilton reviews the operations at this location to ensure future guests receive the level of service that is expected from the Hilton brand. Also no one ever responds to the app in the chat and there is no phone in the room for you to call a front desk. read more

Hilton Garden Inn Jackson/Clinton - What I came back to on the day the room was to be cleaned. - Hotels Near Me - Clinton, Mississippi

My room amenities were changed because another guest chose to extend their stay, even though MY booking was confirmed weeks ago. I have epilepsy. I was given a room with a walk in shower. You have NO idea how dangerous it is for me to try to STAND in a shower! I paid for a room with a jetted tub, and got a room with a walk in shower. This is beyond disrespectful and unprofessional. read more

Housekeeping is nonexistent ! In 3 nights stay we got no cleaning service. We had to go to the front desk for clean towels. They couldn't give us coffee pods for the morning as they had none. Front desk staff is very nice but this was disappointing read more

The room was FILTHY!!! stains on the linen, something that appears to be mold in the bathroom . I am getting the run around regarding a credit that should be issued to my account. read more

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I was looking for an affordable and comfortable hotel to stay for one night while passing through Mississippi, and this place popped up. Located just outside of Jackson and conveniently right off I-20, it was slightly cheaper than hotels in Jackson proper at $126 (including taxes and fees) for a spacious, comfortable room with a king-sized bed. They do have an additional $50 refundable incidental fee you pay upon check in. The check in and check out process was smooth, and the stay was drama-free and quiet. Despite seeing the highway right out my window, the night was very peaceful. I think having the AC right at the window drowned out some of the street noiseThe bathroom, bed, and room were clean, and the appliances worked well. Parking and WiFi are included, but breakfast (a buffet) is $13. Overall the room was very comfortable, and I'd stay here again if I am in the area. read more

We called early in the day and made a reservation drove 560 miles and gave our reservation away about five minutes before we arrived. The staff person on duty was 1st / off watching television / When my wife and I showed her our emailed reservation, said "What is that? I have no idea what that is ... I have no reservation for you. " so we asked her what went wrong. How could that be? She shrugged. As it turned out she had given our reservation to someone else and there were no rooms available. We called the national helpdesk at Hilton Rewards and she called for us and she also got no explanation. If you want to give this business your money ... have at it. I gave one star for nice lighting in the parking area. read more

The rooms were clean. No carts were available to bring my families luggage in, I showed up at night and had to make 4 trips from the car to the room. I wasn't greeted as an honors member, which is unusual. The breakfast we pretty good. read more

They makeup their on pricing rules. Even though their policy says you will not pay more than $75 pet fee for the entirety of your stay, the manager changes the policy to swindle you out of more money. After a two month stay, she charged over $300. When we refused to pay, she locked the room so we couldn't get in for 2 days. She finally reduced the cost to $100 which was paid. We removed our things and went to another hotel. The cleaning staff half cleans the room, so other co-workers left shortly after. Hilton does not have the high standard as they once had. read more

Don't stay at this hotel when I check in I ask how much pet fee way I was told 50 almost a month(with my job) after there I get call I owe 350 I was not told every 4to5 day they charge 50( which I was never told) I refuse to pay that and was locked out of my room for two day with nothing. I called each day I was told the fee was reduced to 100 I ask if I pay it can I get my stuff which I paid. And those two days they charged my card.And first week I was there they ran out clean towels. Don't stay there I wish I had lesson to the reviews. read more

This is supposedly the "nicest hotel/resort" in the Clinton, MS area. Sad to say there are some things I wanted to show: Housekeeping lady asked me to "leave something for her" in the room to clean the room. I am assuming cash but isn't this your job? Mold in shower. Toilet seat broken. Feces on carpet. Poop sauna on toilet from previous guests. I don't think they change the comforter between guests either. Water does not get hot. Low water pressure. Bad customer service. One elevator working in entire hotel servicing more than 4 floors! The list goes on and on and on. If this is the nicest, I can only imagine how the Holiday Inn and Super 8 Motel is... read more

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Housekeeping does not housekeeping. Miss a spot, miss a few, ok. But to make a disgusting bed without changing the sheets from the prior guest and not touch the bathroom. read more

Hilton Garden Inn Jackson/Clinton - Blood stain in bed. - Hotels Near Me - Clinton, Mississippi

10/16-10/21 Confirmation# 4429106961 10/16 - I arrived around 9:30 PM, checked in - noticed the door - went back to get my other luggage and spoke with the receptionist, she said she was the only one there and couldn't leave. I put a chair in front of the door and the extra latch and dealt with it. 10/17 - I ask to speak with the manager regarding the door and breakfast (12.99 per day for breakfast, thought it came with breakfast). Spoke with 2 receptionists, they said she was in the rooms because they were short staffed. Left hotel, came back and she still wasn't available, called left message no call back, so I sat in the lobby and waited for her. When I spoke to her, she stated no one had told her what was going on with me at all. She then took me to room 401. She told me to come down stairs to get the breakfast voucher, so I did. 10/18 - I ate breakfast this day, went to my class festivities came back. I saw a small spider crawling up the window, I thought it was on the inside, but it was on the outside so I was relieved. 10/19 - I ate breakfast this day, went to handle some business and came back, no issues. I got ready to go to an event with my class, left the room about 5:45 PM, and returned around 1:45 AM. I took off my clothes while on the phone with my husband. I noticed something black in the hole that I hadn't noticed before. I threw a shoe that way, nothing. I told my husband I don't know what this is, but it doesn't look right, I threw another shoe, nothing. I was about to bend down, but then I threw another shoe and it jumped back. I became very frantic at this point, I started crying and shaking while my husband was trying to tell me to calm down. I called the front desk, and the young man said he was alone. I told him it has to be a spider and it's really big and I can't stay in the room. He told me I can leave and take it up with the manager for a refund and that they do not have any rooms. I told him I had nowhere to go, but I kept calling until I got someone as it was around 2:00 AM. He then came to the room to help me get my stuff out of the room. He said he texted the manager at this point. I called the hotel the next morning to speak with the manager, she was off as it was Sunday. I sat in the parking lot, then called Booking.com. Booking.com told me they will file a complaint on my behalf. It wasn't until then that the receptionist called me asking me where the spider was located. I described to her and the gentlemen where it was. They said they were going to get the spider. 10/20 - I called left message, no call from manager. I called booking.com and spoke with Maran, she told me this is the second call about spiders at that location. She said she was filing another complaint on my behalf. I then noticed they had charged me $112.53 + $50.00 on my credit card, but they reversed the charge of $112.53 + $50.00, which offsetted the charges. They also gave me a credit for the first night 10/16 on a receipt, but it hasn't reflected on my credit card. So my final receipt showed $504.60. I originally paid $672.67, but there haven't been any credits to my credit card for this. As of today 10/24, no one has called regarding this matter. As of today January 20, 2025, I'm still getting emails from customer service saying the third party should refund me. Then the third party is saying Hilton should refund me. I will never stay there or any of Hilton hotels again. This hotel don't deserve any stars, unfortunately this system made me leave one to continue. Unfortunately I didn't get any pictures I was too frantic to even think about pictures. read more

Nasty! Roaches! Urine in carpet! Horrible! Not worth taking critters home with you! Construction workers hanging out on balconies smoking if you're cool with that in the middle of the night with your wife or daughter traveling all alone. I know I got a long hard look while struggling to get inside before I discovered how horrible the room was and left without sleeping they. Just no! read more

This was my first stay at a hotel since the onset of COVID-19. I was not not impressed by the level of effort undertaken to address COVID-19 concerns. Staff was not consistently wearing masks and when wearing them it was done so improperly. There was a party with loud music and a DJ Saturday 8/22/20 night in one of the meeting rooms off the lobby with many more guests than what is allowable under the current executive order. Guests were all over the place dressed in white and maskless roaming throughout the hotel. Staff made no effort to encourage the use of masks. There was rampant open and visible marijuana use throughout the property the entire weekend. read more

Excellent hotel for the cost! We stay here every year on our way to & from Destin and have always been pleased. I love the eco friendly large bottles of shampoo, conditioner, etc. read more

Hilton Garden Inn Jackson/Clinton - Eco friendly products - Hotels Near Me - Clinton, Mississippi

My first time staying at this Hilton, everything is what you would expect from this hotel chain. The customer service was professional and friendly, and I never felt like I had to go out of my way to get an answer to a question. My only suggestion is to fix the handles in the showers here as I've read from other reviews. Feel like you're trapped in the shower... you ever try to open a shower door with no handle with wet hands? Not easy, lol. read more

This property is very well maintained and very clean. We stayed here while passing through Mississippi. The rooms were clean and quiet. We stay in a lot of hotels while traveling and this one is top notch. The location is good with several restaurants and stores nearby. Easy on and easy off highway. read more

I had the worst experience at this hotel. As a Hilton honors member for the past 5 years I have typically experienced excellence when it comes to my stay at Hilton establishments. However, I was treated with incredible disrespect by guest services at this particular Hilton hotel. I stayed at this hotel on business for over a week. As part of my business, we have regular Covid testing protocols and are informed we cannot leave our rooms until the test comes back negative. I requested fresh towels to be placed outside my door since I was unable to leave while waiting for my test results, and the front desk attendant basically refused and was incredibly rude and snappy with her response. When I insisted that I hadn't had fresh towels in 3 days and needed them, but could not leave the room to come get them from the front desk, she rudely responded with attitude that she needed to inform the manager I had Covid. What?! I don't even have my results yet. She finally snapped "FINE," and hung up on me. This kind of customer treatment is absolutely unacceptable and incredibly disappointing for what I have come to expect from Hilton establishments. When returning on business in Clinton in the future, I will be sure to choose a different hotel. read more

Just plain not good no one really cares here the staff is not happy I guess it's hard to get good help I guess a rat turd on the counter toilet didn't work no coffee maker no ice bucket but they did move it to another room so at least I did try not what I would really expect from the Hilton at all read more

Nothing terribly wrong (or right) about this hotel except breakfast (typical offerings) was $10.00. With other hotels offering the same cleanliness, comfort, etc., w breakfast complimentary, there is no reason to pick this hotel rather than others, unless you're looking for a less convenient hotel (this 1 is 10 miles out of town). read more

This is a new hotel (just opened within the last 4 months) and I thought the room was very clean, the fitness center was great. Waitress at breakfast never served us or greeted us either day we were there and the people sitting around us were not greeted or served either. She seemed more interested in making sure her friends that stopped by the hotel got breakfast togo. They had problems with the room keys not working so someone from the front desk had to let you into your room the first night we got there. This problem was fixed the next day (we understand these things happen so not the biggest deal). They have sliding doors for the bathroom in the rooms and we kept getting stuck in the bathroom because there was no door handle on the inside. When we suggested they put door handles on the inside of the doors to the front desk, the manager told us they must have missed our room because all the other rooms have doors. Was not impressed as a diamond member. read more

Great service. Excellent housekeeping. Wonderful bed set. Great workout room and pool, I 100% recommend!

Trina, at the front desk was extremely helpful. She was very friendly, informative and professional. Check in was a breeze and she definitely made me feel welcome. I hope that everyone that stays here has the pleasure of being greeted by Trina to begin their stay. 10/10 service. read more

Nice rooms, checked in & was informed there was no chef so room service wasn't available. The side of the toilet was not clean & there was poop on the side of the toilet. The lady at the front desk helped us out & moved us since there is no room service available. Very disappointed with this place read more