On Saturday April the 26th me and my family were coming out of Coligny Beach, my family was a few yards behind me when I was approached by a man asking me if I wanted to purchase a marijuana. I politely said no with my family caught up to me then the man ask me if I wanted to do a presentation over at the Coral sands. I told him I'm staying at Spinnaker resort, and that my hotel had already taken care of everything. He then continue to follow me and my family as we were leaving going to the parking lot, he drives a little blue car he identified himself as JD even had a dog in the front seat of his car. He basically harasses all the way to our vehicle. He clearly looked like he was homeless, and he had an odor of marijuana that I could clearly smell. I told him three different times that I wanted nothing from him, he then got very upset and said I should take me and my broke family and go back to wherever we're from. So I googled Coral sands and found out that this gentleman worked for a company called hhgs / Hilton Head guest services. Whoever hired that man was clearly overlooking the fact that he clearly looks like he's homeless and a drug addict. bad look for your company. I don't know how people can harass families coming off the beach, how a company would let that happen or even the town of Hilton Head. read more

My husband and I visited Hilton Head Island during the off season and were called over by a young man standing in a HHGS kiosk near our hotel. He told us that if we allowed someone to show us a resort, called Coral Sands, we would get a reward. He showed us sweet packages like a dinner cruise, gift cards, and other things. We had free time so decided, "Why not, they're just going to show us a resort?" He then asked us to pay a $20 deposit, probably so we don't flake on them. We get to a plaza off of Office Park road and see our destination, Quest Travel Club. We enter the storefront and are happily greeted by one associate while the other stares at us and another was on a cellphone. The associate gave us papers to fill out and return. We then were greeted by a woman, let's call her Kim, and she brought us over to a room that looked like a cafe. There were about five other couples sitting with five other salespeople when we walked in. Kim then sits us down at a table and starts to really get into her pitch. Basically she tries to use all types of tactics on us, including high pressure when it seemed I was not going to put myself in debt that very second. We politely decline and after firmly putting my foot down Kim flips a switch and turns off her charm. She tells us have a nice day and we figured out on our own where to go next. The next room we went to got us. They were also trying to sell us something but it was not as expensive as the previous offer. They claimed that by becoming a member, I could get crazy low prices on hotels that non members didn't have access to. She, let's call her Olive, also doled out gifts to us to entice us to buy. We decided it sounded good and used our gift card they gave us ($150), the deposit ($20), and $25 from our pockets to pay the joining fee. We were pretty excited and when we got back to the hotel, we started looking at our gifts that we had gotten from the club. They all were not what they seemed so we started doing some digging. The gifts had reviews about them from other people, almost all were negative. So we started to question the club itself but could find nothing on the internet about Quest Travel Club. Finally our detective work paid off and we found out that they had just changed the name recently. Hilton Head Guest Services and Palmera are two names that were and may still be connected to this company. Once that door was open, the negative reviews came pouring out!! So we were lied to and manipulated from the get go all the way to the end. Karma will handle them... that and this review and all the ones to come! read more

Hilton Head Guest Services - Coligny Beach - Visitor Centers Near Me - Hilton Head Island, South Carolina

We had just arrived at Hilton Head and checked in at the Holiday Inn Express. Soon after, we were approached by salesman on the premises. I have no idea what deal these clowns have with the hotel but I imagine they think its beneficial-it turns out it isn't. Being that we had time to spare, I decided to spend a couple of hours of free time investigating travel options with these sale people. With my intention and goal of getting free Zip Line fare ($150) and other dinner certificates! I really enjoy participating in these sales pitch time share gigs when I travel as I accept it as a challenge of wits and memory- as I expose their lies and inconsistencies. Truth is, this is business and you are on their turf. If you are not attuned to their tactics and critical analysis, as a general rule, they do NOT tell you what you need to hear that can damage you-in huge ways. I look at this as more of a sport and find enjoyment in the dynamics. Maybe I am strange, but in the end, I leave with a bounty! Always! When in MEXICO, I usually am the guy with the 2 Mexican blankets over my shoulder, a bottle of Tequila, and FREE tickets for the booze or snorkel cruise. HA HA. But in Mexico, the sport is not for the faint at heart. It is for the warrior. Now back to America. Upon sitting down and establishing my dominance and literally showing them that I am setting my iPhone timer to 90 minutes, they begin the sales pitch. I listen with genuine interest, asking questions, and investigating the "fine print". As the pitch builds up to the final "seal the deal", this is when I present to them all of the inconsistencies and concerns I had discovered....and there were plenty. 1. Club fees/membership can raise on a whim and are decided by a panel of owners which form a board. Sounds counter productive?... read on... **2. Sales people also OWN the same properties so that means that they help to raise prices of fees once you sign. 3. You are given 3000 points a year. These points are used as money in choosing a vacation. BUT***Points are nothing but to confuse/cloud you as these points are the cost of a certain stay or room. In other words, these points are used as their leverage once the desired vacations are filled. They use a website called QUEST. Basically, lets say you are deciding between a 5 day stay in Florida Disney or 5 Days in Vegas-both cost 1000 points. You realize that for 1000 points to go to a Disney resort is a much better deal. It's truthfully a wonderful deal, but once these hot spot vacations are sold out because only a very few deals exist, you they are screwed. Here's how-LEVERAGE & DIMINISHING VALUE. HHGS uses the points as leverage to diminish the value, and now your Vegas vacation which was not so much a deal for 1000 points is now 2000 points. If you are not fast enough to jump on the few deals you are SCREWED. You end up paying more. You are manipulated into feeling you better spend them or lose them. The points change over time to the availability of vacancies. Quest is a dynamic database!! HA-the only people who really benefit are the "Sales people" who are able to jump on these deals AT YOUR LOSS!! Ponzi scheme of the sorts. It wasn't long before they realized I was on to them. At this point, they were afraid and all they wanted to do is get rid of me. I kindly exited the table and they were more than happy to award me my gift. I suffered only a minor flesh wound, and my enemy, stayed on the ground begging for mercy. HA HA What was suppose to take place: -90 minutes of listening to pitch -promised that it was not high pressure sales, "are you interested in our club?" if not, you go with our gifts. -$150 in attraction credit like zip lining, food, ect.... -I was asked for a $20 good faith and would be reimbursed. What REALLY happened: -2.5 hours of a pitch where we had to find our own ride back to the hotel. -basically a little haggling and the two gentleman who I worked with were actually good guys just trying to make a sale. Despite me actually giving them a hard time, they were very kind and probably enjoyed it as much as I did. -$150 was given and they kept their word -they did not give me my $20 back but rather a phony Mastercard with did not work, no matter how I tried to register it. In the end, my boys ate a free dinner as I engaged in my sport, the boys went Zip Lining for free the next day, we ate a filling dinner for free, we had 2 nights of free ice cream during the sun sets, and upon leaving the island, we drove away with 3 FREE T-shirts and a bracelet! This was all FREE in exchange for some free time we had upon arrival. HHGS-If you are reading this, Id like to tell you that your own sales people expose your bullshit by not being honest up front with their customers, and it wasn't so much them but its how you are training them to sell. Good honest people can't sell knowing they are lying. In the end, you simply got what you deserved. read more

Hilton Head Guest Services - Visitor Centers Near Me - Hilton Head Island, South Carolina

Upon stepping out from Walmart yesterday I noticed that the salesman speaking with tourists was not wearing a mask. This is Hilton Head Island and wearing a mask in public is the law. This is especially valid when representing the island, as the salesperson was doing. As I went by I said to the salesman, Drew , as his name tag said, you really should be wearing a mask. To which he replied "Go fuck youself". My husband said, excuse me? Drew continued to say the same thing, and went on for many minutes, swearing loudly and profusely. To the point where other customers exiting the store came to my defense and Drew swore at them as well. It was a very shocking response and certainly not representative of our island. The chamber of commerce agreed, although HHGS is not a member of the Hilton Head chamber of commerce. If you do business with HHGS perhaps you may be interested in who is representing their company and be prepared to be threatened and intimidated. I am a 63 year old petite woman and Drew stands over six feet and maybe 200 pounds, yes, he is threatening. I spoke with someone answering the phone at HHGS to complain, but have not heard back from any manager. read more

April 22 2017, the information desks and the people at the information desks on the beach park were awesome, they offered us free stuff parasailing etc but we had to go briefing to see what it was about and see if we were going to buy their product for $2,000+ and yearly fee of $160 and to reserve a place it would also cost between $50-399. Not convinced, and the customer service was pretty bad. I don't recommend. read more

Booked with vacationrentals.com thinking it was like any other vacation rental that I had booked with them. Went directly to the hotel. Nope. Have to go back to this place where some lady sits and works and answers the phone instead of acknowledging the human being in front of her. She took my credit card and punched it into her computer without saying a word. Had to ask to find out what it was for. More silence. More paper shuffling....gives me my card back. I ask why she needs it. She just says she needs it. I ask why she didn't get it when I paid. She just tells me I didn't pay her. What. The. F&$k? read more

Every time they called confirm my vacation they tried to get me to upgrade they got me to upgrade once for $89 and promised me the beach house and then when they call back schedule they couldn't give me the beach house and they could give me the beach house if I paid another $189. We actually use them once before. And the hotel which was a Holiday Inn Express. Had mold in the rooms from where the hurricane hit and they just painted over it in the net. Do not recommend them at all read more

My BIGGEST complaint with Hilton Head Comfort Inn is that they allow a company called HHGS to set up and solicit their guests right in the lobby of the main hotel. HHGS stands for Hilton Head Guest Services but do NOT take that to mean that they are associated with the city. They are a company who's main purpose is to send "victims" to the Coral Reef Resorts timeshare presentations. They will offer you a free gift for a 90 minute presentation. We went and the free gift was a dinner cruise that ended up costing us $46.00. I tell you, the cruise was not bad at all and worth the $46.00 but certainly not FREE as we were told. As for the timeshare presentation, it was nothing but lies. The resort presented was the Coral Sands Resort. Very nice if all you see is the newest building. The main thing is to Google Coral Reef Resorts and you'll find many rip off reports, lawsuits and a "F" rating with the Better Business Bureau. If you even THINK about buying a timeshare, be sure to read the contract very carefully before signing anything. You are likely being sold a Tri Annual deal where you can only use it once every three years but you MAY think you can use it a week or even several weeks annually. Also, you will still pay maintenance fees every year though they may make them "tri - annual" also. DON'T get ripped off. Do your homework. HHGS is setup all over the island. Do not mistake them for a city sponsored guest service. It is disappointing that this hotel or any hotel would allow such a company to setup and pester their guests. Why do they do it? Because HHGS also sells discounted vacation packages and books rooms at these hotels for their customers. Of course those "discount" vacation packages also come with the requirement to attend the timeshare presentation. read more

I checked in 4/27/16 with Anastasia. She was very professional and smiled the entire time. She made the process smooth and easy.

Pretty legit have us a free vacation but only received 75$ island cash instead of $150 and I believe it was an honest mistake as well. People are so nice read more