I stayed here a week ago for business, one night, and had a pretty good experience. The check in staff was very friendly and helpful. I was very pleased that I couldn check in as soon as I got there at 2. My room was on the second floor at the back of the hotel near the skybridge. The room was well appointed and very comfortable. I was disappointed to see crushed crumbs on the floor by the desk. However, I was able to work for a few hours before my dinner meeting. The internet connection was great, I was able to get a bunch done. The hotel is beautiful, I love the architecture, fountain, and gardens. I slept pretty well, the pillows are nice and soft. When I took a shower in the morning, I was very disappointed that the conditioner bottle was empty, as I left my usual products at home. The coffee was ok, but I don't drink it very often any more. It was also very strange that the hand towels were next to the toilet, and not the sinks. It made no sense to me! Check out was very easy, I simply turned in my key and obtained my receipt. I met my coworkers in the lobby and we headed out to our meeting. If it hadn't been for the crumbs on the floor, hand towels by the toilet, and empty conditioner bottle, I would have given this hotel 5 stars. read more

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Stayed here for one night as the other Hilton property was unavailable for the first night of three ( Hilton Diamond member). Although we saw the photos online, they do not do this beautiful properly any justice. From the portico to the lobby to the many gorgeous large arrangements of fresh flowers throughout the hotel ( including our floor), this hotel evokes charm and luxury. Parking is free on site, a rarity, especially so close to downtown ( roughly 15 minute drive to Busch Stadium). The front desk staff were friendly and efficient. Our room was large and comfortable. The breakfast buffet we had was good, and server Derrick hustled as it was busy. The pool area was beautifully landscaped, but we only observed it from outside the fence. Solid value and service all around. Had we had the opportunity to stay here longer, we would have without hesitation. read more

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Situated 18 minutes from STL airport and downtown St. Louis, the Hilton St. Louis Frontenac hotel offers upscale accommodations. The hotel's opulent lobby and proximity to the Plaza Frontenac, make it an ideal choice. This is an old hotel as well. The Saint Louis Zoo is 6.8 miles away. Guests can enjoy an outdoor pool, fitness center, business area, restaurant, barber shop, ATM and bar on-site. The average nightly rate is approximately $140.00, excluding taxes and fees, with free parking and WiFi. Our visit took place on 1/8/25. The hotels do have a shuttle to and from the airport. As you step into the hotel, you are greeted by a stunning lobby that evokes the grandeur of a Great Gatsby-inspired setting. The check-in area is conveniently located to the right, where you will encounter exceptional staff who are not only friendly but also genuinely enthusiastic about their work. The hotel's sheer scale and beautiful décor throughout its halls are truly impressive, a testament to Hilton's outstanding design. Upon entering our room, we were pleased to find it quite spacious. We had booked the standard king room, which came with complimentary water bottles. While the room itself was clean, the bathroom was only marginally satisfactory. The presence of a long hair on the door (Photo provided) was especially striking. So the rest of the bathroom was adequate. The room also featured a 42-inch smart TV with Netflix and other streaming services, and the bed was truly remarkable. Its comfort and softness enabled me to sleep exceptionally well. We did not utilize the bar and restaurant or the pool. However, we did have the opportunity to use the gym, which was in excellent condition - 1 Peloton, 2 bikes, 2 ellipticals, 3 treadmills, rower, multifunction cable machine, Precor cable machine with pull-up bar, free weights up to 50lbs, and a sauna. This was probably the nicest hotel gym we have encountered. The equipment all appeared to be brand new. We had a great workout and appreciated the complimentary water. When in the main building of the hotel, you will have to walk to the gym located in the adjacent building that houses the barber shop. Fortunately, a walkway on the 3rd floor connects the two buildings, allowing you to avoid walking outside. The location was outstanding, boasting an array of shopping areas and restaurants within walking distance. A store is located just across the street. The hotel's neighborhood seems exceptionally safe for pedestrians. Our stay was delightful, and we look forward to returning. Overall 4.5/5 read more

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Best food ever ..Easter brunch... very nice staff etc!! Hidden gem! Pastries, lamb, beef, fish omg!! Cheese board, fruit, rich creme.. kudos to this team at Easter!! read more

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The worst. The only feeling that I can compare it to is the being admitted to the dated maternity floor postpartum. Aside from the actual nastiness of our room, Dijon (the front desk host of the property) didn't even know how to direct me to my room which was located across the parking lot in the ugly stepsister building. First, he told me to go down the hallway and turn right IN THE WRONG BUILDING. When I questioned his directions based on the engraved directions on the hotel wall, He asked if I could download a map to navigate me vs just showing me how to get there. Begrudgingly he put on his coat and walked ahead of me through the parking lot and other building. Believe it or not he did not offer to even carry one of my three suitcases. I get it though.. congrats for actually standing up and escorting a woman to their room across the parking lot at night in a second building... Not to mention figuring out where a guest's room is. read more

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In April we had a bad experience at the Hilton St Louis Frontenac. We could have stayed at a roadside Motel and had a better stay. We had a ratty and torn bath matt. We wouldn't even use the ratty bath matt to clean the tires on our car. The bath matt was really worn out. We brought it down to the front desk and the desk agent just gave us attitude. We had a running toilet after you would flush it. We had permanently stained sheets. We also had live bees on the carpet of the floor. I won't be staying at the Hilton St Louis Frontenac ever again. read more

Very dirty; no one had cleaned my room before I checked in. I stayed in room 2444 for one night and the toilet had a prior visitor's pubic hair and pee stains all over the rim. There were unidentified pills on the window counter. Will never stay here again. read more

I came back here to make it a 3 instead of a 2 for the simple reason that it is such a wonderfully quiet room AND it has great AC, which is difficult to find these days. I'm used to sleeping in a cold room and this AC does not disappoint. But still a difficult place to review - it's like half the place is shut down, but is it? I'm not sure. I'm in a junior suite which puts me in the furthest building from the lobby - not a big deal with the digital key. But the elevator in the building does not work and it looks like it's going to stay that way. The front door of the building wont work with my key card so I have to go through the labyrinth of hallways to get to my room. They even have the parking lot for this building mostly blocked off so who the heck knows what's up with this place - it's a bit of a ghost town - which is great when I'm trying to sleep. I ran a bit late this morning so had to return to the scene of the crime of the very worst breakfast i have ever been served in my life - I mean, nearly 8 years later it HAS to be better, right? WRONG! Awful, cold food served with a complete lack of care. I felt bad about the lousy tip I left the tired uncaring waitress, but she really deserved nothing so I guess I should feel OK about it? $25 for a plate of cold, awful, lousiness. Damn. So they still get 2 stars. It was so close to 3. read more

Is this three or four starts? Debatable. The lobby does have a bit of charm. It was a family owned hotel that is now under the Hilton flag. Oddly it feels and rooms look like an older Hilton, but lobby and outside gave it away that it didn't start as a Hilton. It is a vast hotel. I was "upgraded" to a suite at furtherest location on property, which is about a five minute walk from the front desk. It would not be good with a lot of luggage. I poked my head in the restaurant and it looked old. For the price I paid, about $200, it was a decent room and I would probably stay again for business in the area. I would rate this as I would a Hilton garden or older Hilton, 3 star, good not great. read more

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Stayed at the Hilton Frontenac recently and here are my thoughts. The hotel is quite large with a very spacious lobby, giving off some serious grand vibes right from the entrance. The rooms are spread out across multiple buildings, and there's even a second building that houses both rooms and a barbershop - who would have thought of that combo? The ballrooms are extensive and perfect for large gatherings. The service was good and the rooms were clean, though they did have a slightly dated appearance, giving me the sense that this hotel was in its prime during the seventies. Despite that, it still offers a good place to stay. Although I must confess when I was leaving and irate guest was complaining about her room being filthy. That wasn't my experience. But good to note. They host a lot of weddings and even work with airlines for their crews, which usually speaks volumes about the reliability and quality of a place. All in all, Hilton Frontenac is a solid choice if you're looking for a comfortable stay with a touch of nostalgic charm. read more

Hilton St. Louis Frontenac - Hotels Near Me - Saint Louis, Missouri

On arrival, we were greeted warmly by staff and directed where to check in. After checking in, we were offered cucumber water with lemon and a beautiful spread of charcuterie snacks, parfaits, macarons, and more! They were having a happy hour and I'm not sure if this is an everyday occurrence, but it was really nice! We sat down in the gorgeous lobby for a few minutes and enjoyed egg rolls and shrimp. Wait staff was very polite and kind to my children as well! Then we got to our room and it was beautiful. The whole hotel smells fantastic and everything was spotless. The front desk was extremely accommodating. We checked out the pool, but didn't get to swim. It looked really nice. We just didn't have time on this trip. We will definitely stay here again! Oh and the breakfast was really good! We ordered off the menu and they were very accommodating to my picky gut and my children's picky tastebuds. read more

Hilton St. Louis Frontenac - Second floor gathering space - Hotels Near Me - Saint Louis, Missouri

Six nights here in a room that was so far in the back of the hotel that I managed to start each day with a thousand steps, walking out to the car. This place is massive. It is a full service hotel with a bar, restaurant, bell stand and multiple meeting rooms and ballrooms. My room on the third floor was extremely quiet. Lots of space with a king size bed in a room that could easily hold another. Decent work desk with power outlets and a large flat panel television that I never turned on. Wifi worked well. Large bathroom with an enclosed shower and two vanity sinks. The hotel is only doing housekeeping on request, so I requested it only on my fourth day. They did a great job of resetting the room and restocking. I am a Diamond in Hilton's rewards programs and since the hotel does not have an open concierge lounge, I was given vouchers for free drinks (only domestic beers and the cheapest wine) and a discount on the breakfast buffet. I only had the buffet one morning and it was okay. Nothing special and I couldn't figure out the difference between the "continental" and the "full" and didn't ask. The hotel is routinely used for large meetings so expect the parking to be a challenge if you arrive when one of those events is going on. [Review 17245 overall - 150 in Missouri - 762 of 2022.] read more

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Great staff friendly people and the manager was incredibly passionate. That will be my go to from now on

An ornate, majestic hotel with the grandeur of properties of many years ago - as you walk into the lobby, the décor and ambiance reminds you of past opulence, one you see/read about of the past. The two staircases, beautiful chandelier, and as others noted, a pleasant scent pumped into the air (those with allergies should be aware) - all equates to a pleasant and enjoyable week stay at the Hilton Frontenac. The property has ballrooms/conference rooms that are often booked for weddings, work conferences, etc. so be aware that on the weekends, it can get a bit rambunctious; and during the weekdays conferences/events occurs meaning parking may be an issue at times. There is a restaurant + bar on site - I was unable to dine in the morning (using Hilton breakfast voucher) because I left too early. Bar has a great selection of beer + whiskey - great for night caps. Plus: * Nice, expansive property that exceeds Hilton standards * Good gym - a room split into two sections - the back half has dumbbells and benches, yoga mats - would be a bit tight for more than two to work out; the front half has cardio (elliptical, threadmill), machine NOTE: the gym is located in the auxiliary building away from the main building * Outstanding, attentive, and professional staff - I expected intermittent housekeeping, it was daily * Free parking! (unlike the hotels downtown) Minus: * A bit dated and upgrades need to be planned soon * My room did not have an alarm clock (meaning I had to have my phone handy to see the time); no paper/pen to take notes (COVID protocols?) A property away from downtown and close to the upscale shopping area - Hilton Frontenac is a pleasant change from the hustle and bustle of downtown properties. read more

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This is a beautiful old hotel. As others have said - obviously not a Hilton originally but currently under the Hilton umbrella. Which means it has nice things like online check-in and digital keys that you can expect from a Hilton. This hotel is huge - there are like 3-4 sections and a skywalk as well as large suite rooms with sitting areas (my fav). There is a barber shop, a large restaurant and bar, and tons of event rooms. Our room was spacious and comfy with a large sitting area with tv and couch (sleeper sofa) and bar as well as a large bedroom space with a desk, seats, a king bed, and bathroom. Easily big enough for us to spread out and enjoy ourselves. The breakfast in the morning was simple but well done and fair price at about $16 per person for the basic buffet that had some fresh and delicious bagels and pastries, fresh fruit, coffee, and other items. The location of this hotel is wonderful - it's like 10 minutes from almost everything you would want to do in St. Louis and we did a ton of things from exploring Frontenac, Clayton, downtown, etc. Plenty of parking in the large lot and it's free. It's right across the street from a grocery store and a few coffee houses and is also across the street from the high-end mall in the area with some nice restaurants and shopping (Sak's 5th for example is one of the stores). All in all - it was wonderful for what we needed as we stayed in town for 3 nights to see family and friends and my husband wanted to show me around his hometown. Would definitely stay here again. read more

I did the survey from my stay asking to be contacted and never heard back. This stay was awful. I sat at the restaurant bar for 48 minutes I ordered one beer and never once got served or asked if I wanted a menu I never got checked on. I had to fly down the bartender to close out. I ended up door dashing food to my room. Next thing I found a hole in the wall by the bedframe. It smelled awful. I would bet there's black mold in the wall. I kept getting sick and awful headaches I thought it was allergies, but I used to work for Hilton hotels, and work closely with my engineering department, so i know harmful mold when I see and smell it. I was very disappointed when they sent up an engineer to spray something into the wall and proceed to close it with a sticker the sticker was the QR code to order food. I was told I can't change rooms because they were sold out. They should be doing thorough walk-throughs with the general manager and the housekeeping Director as Hilton protocol to ensure rooms are ready to go, and if not put it out of order until it's ready. Next thing the rooms are extremely outdated. The wallpaper is bubbling falling off. I couldn't even iron my work clothes because I couldn't read the dial. The bathroom had hair all over it when I checked in the wall is cracked for paying almost $400 a night. I expected more. My company travels here for Work so to report back to them of poor stay wasn't great. I was grateful I was refunded one night stay however my company pays for the room so overall you compensated my free stay anyways, but overall it doesn't even come close to fixing this stay. This is my first time in St. Louis so I was extremely excited and now don't have a reason to come back for leisure read more

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Hotel overall was ok. AC in room did not work well. Engineering for some reason was not able to fix it. Food and restaurants in the hotel were very good. Probably would not stay again. read more

Nice hotel in the middle of town. Comfy beds and bathrooms have two sinks! Plenty of parking.

Stayed here for business. The hotel is dated but ornate and quaint The staff is wonderful and helpful. Kudos on the customer service! The bed was comfortable and the room large. The bathroom has wonderful water pressure I would stay here again There is plenty to do in this nice suburb and it's about 15 minutes drive to downtown and the baseball stadium read more

Hilton St. Louis Frontenac - Hotels Near Me - Saint Louis, Missouri

Came here for a Billy Graham event. Christian Life & Witness Course. The ballroom was all set up by the Hilton Crew. Provided with refreshments na a sound and video setup, for the presentation. They did a good job, we had a great time with over 170 attending. The facilities can get you lost so pay attention to the signage. Nice facility in a nice area of St. Louis read more

Hilton St. Louis Frontenac - Clayton Ballroom - Hotels Near Me - Saint Louis, Missouri

The desk staff was so accommodating that I wanted to love this Hilton. From a 5mile view, the room looked fine - maybe a little tired and slight musty smell. We wrote the smell off just due to AC and humid conditions. However, the floors didn't seem to have been vacuumed, first giveaway was toenail. The sofa had food crumbs that were very visible. Coffee tables and such had fingerprints. The general housekeeping was just subpar. They did take $100 off a $400 room but even for $300, it was not that quality. There were no larger rooms to move us to so awaiting housekeeping to come and vacuum etc. read more

Hotel needs renovation, concierge was rude, blood stains on bed cover. Some staff were helpf and pleasant. Overall: NOT worth the price. --Ajay Gupta. read more

It would be 2 stars, but I know times are hard, so 3 stars it is. My biggest (and basically only) qualm was the cleanliness. I fear they don't deep clean the rooms like they should. For starters, there was a fake eyelash glued to our desk. At first I thought my eyelash fell off, but alas. The little coffee maker in the room had moldy water floating in it from 1976; knowing my fragile stomach, an in-room coffee would have shut me down for the entire weekend. The towels had these dark stains and one was wet upon arrival, so I wasn't excited to dry myself off when the time came. The fitted sheet also blatantly wasn't a fitted sheet - it was a flat sheet hiding a stained mattress that revealed itself several times while we were sleeping (no one likes the yucky tickle of a bare, stained mattress). The saving grace of this hotel is the amazing woman who drives the shuttles. She's truly a gem and deserves a raise! We loved the shuttle service and thought it was exemplary. read more

Stayed here recently with my daughter. The hotel is clearly dated and needs updating. The property is multiple buildings with many different entry points which does not give a strong sense of security at the property. I would pass on staying at this hotel unless there are not other options. read more

The breakfast staff was so mean. We had a group of about 15 and the staff yelled at us when we asked to sit together.

Absolutely HORRIBLE experience. Been staying at this hotel a countless number of times. This past months experience was just unacceptable. Got to the hotel when the restaurant is supposed to be open as the hours say on the website and they did not want to serve us dinner. They told us the cook doesn't want to work since they have been there since 2 in the afternoon and they dont want to cook anymore when the restaurant hours are until 11pm. We complained to the front desk manager and they tell us they'll make a peanut butter jelly sandwich. On top of it the bathroom filter is FILTHY. It looks like it has not been cleaned for months. We filed a complaint to Hilton and we were told they would contact us in 72 hours but clearly the hotel does not care at all about customer service since its been two weeks and we still haven't received the follow up phone call that we were going to get about this. read more

Hilton St. Louis Frontenac - FILTHY - Hotels Near Me - Saint Louis, Missouri

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Attended a wedding here on 07/07. Thoroughly impressed with the venue. Front entrance features a towering glass window pane, not to mention the front lobby, which is something to behold. Reception started with a cocktail hour, in its own separate room. The staff was so accommodating, one of them refilling my adult beverage, while I was STILL IN LINE! When drinks are over, this bell-chime xylophone thing moves the crowd to reception area, which I thought was neat. The banquet area is long, and tall ceilings allow the room to breathe. Each table featured top-of-the-line upholstery, and the flower bouquet was minimal and subtle. Sometimes the centerpieces are too obstructing, and blocks the view of the guest sitting across from me. Food came out promptly, which tasted phenomenal. The meat was tender, but still cooked thoroughly. The mashed potato side was probably my highlight, bringing harmony to the rest of the meal. Everything worked, no complaints. ***All around, very smooth operation. Great location for a business person in town for a conference, but also an exceptional venue to facilitate any event. Its positioning, close to the highway, provides a seamless commute. 5 STAR*** read more

Hilton St. Louis Frontenac - TABLE 16 !!! - Hotels Near Me - Saint Louis, Missouri

This was an exceptional hotel stay for business. The front desk team, the housekeeping team, and the restaurant teams were all very friendly, very courteous, and thorough. When I'm back in St Louis I will definitely be staying at this Hilton! read more

Hilton St. Louis Frontenac - Hotels Near Me - Saint Louis, Missouri

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I had a fantastic experience here! Typically when coming to St Louis, we try and stay closer to downtown. This time, we ran across this Hilton property and decided to try it. We checked in on-line, so unfortunately I can't speak to the customer service at the front desk. But we never needed to! The hotel had a lot of character and was pretty large. It seems to be used for wedding parties. There were at least 2 wedding parties staying at our hotel when we were there. Our room was really spacious and fairly generic. We were happy with everything! We were especially happy with the location. It's a quick Uber downtown if you needed it. With free parking, coming and going was no worry at all! There are restaurants, coffee shops and a large mall just down the street. I would 100% stay here again! read more

Charming spot close to highway and shops. My room felt like the servant's quarters and if it weren't a short stay, I would have asked to be moved. Easy parking, nice decor. Recommend. read more

As a GOLD MEMBER I am extremely disappointed in the customer service I have received. Keep in mind I haven't even checked into the room and was told multiple different things from the front desk staff. A nice woman ( a few days ago) on the phone told me I would get upgraded as a gold member. When I went to check in upgrade was $19. I spoke with somebody today and gave me completely different information. One person said my rate was so good that I would have to pay a premium( extra $100 plus ) for an upgrade and that is considered a deal. How is this a free upgrade if you were a gold member. It is making it really hard for me to stay loyal to the Hilton. Very very disappointed. I check in tonight and encourage your supervisor to honor the words of the person I spoke with. I was very specific requesting 2 beds with a separation. read more

So everybody here was super nice and I could tell it was once a grand place back in the day but it was a little rough for us. Our bathroom ceiling started leaking and ended up this huge leaking breast thing but they moved us immediately. The food at the restaurant was actually pretty good and the waitress was hilarious and hardworking. We had to leave to go home early and had used a free night for our last night. When hotels.com contacted the hotel they turned us down and that's why they only get three stars. We had already paid for four nights there and our fifth night was the free night we used there instead of for our honeymoon. Wish they would have let us keep it. read more

This place really sucks - it smells it is falling apart. This should be an embarrassment for the Hilton chain Attached is an example from my room. The lining on the floor is coming off. Very disappointing read more

Hilton St. Louis Frontenac - Hotels Near Me - Saint Louis, Missouri

We've stayed here multiple times over many years because it's always been outstanding in terms of great staff and the comforting vibe. Other hotels we've stayed at in the St. Louis area have not matched the Frontenac Hilton' feel of coming home to a place that is welcoming and relaxing. This hotel doesn't have the "Cool" factors like rooftop pools / bars, or on trend decor and furniture, but, again, the there is something to be said for hardworking, accommodating and friendly staff. We were here 5 nights for a wedding, (not at this hotel) and when we arrived very late at 11:00pm (because of an extremely bad set of circumstances: 3 hour delayed plane, and 2 hours waiting in line at lovely Avis to get a car), we mentioned to the front desk staff we had not eaten dinner --(things are pretty much closed around the hotel at that time of night)--one of the overnight front desk clerks brought us a "welcome basket" composed of a cardboard box filled with fine snacks unbidden!! Soo sweet and thoughtful, and not something you would ever get at a similar hotel elsewhere. The breakfast buffet was nice--smoked salmon, eggs, pancakes, bacon/sausage, fresh fruit, pastries, real cooked oatmeal, etc etc. the breakfast staff were wonderful, somehow handling the fearsome breakfast crowd. The bar/restaurant is intimate and the staff were very attentive and friendly. The French onion soup is the old St. Louis department store Famous Barr's recipe and it is excellent. The lava cake is soooo good. The in-house made potato chips are yummy too. Very good food--but the convenience of having an onsite restaurant is so important especially if you're tired after a long day and do not want to have to drive to another place for dinner. And perhaps more enjoyable than door dash food-- having cold food and eating in one's room. I bet you could wear pjs to dinner here and they wouldn't object-- We didn't get to use the pool, it's long enough for laps--about 60'. There's a nice fitness facility with a sauna. There were 2 big weddings here during our stay, but it didn't affect us at all. If we don't do an Airbnb, this is our go-to hotel. read more

Hotel Philosophy is "NOT MY JOB." Far and away, the worst experience I've ever had in any hotel, in any country, ever. The building is old; the rooms are poorly maintained; but the worst aspect of this location is the staff. I stayed at the Hilton Frontenac because it was close to a hospice facility where my grandmother was residing prior to passing away. The day before she died, I left my charger at the facility and (not having a car) I called the front desk - explained that I needed a charger so that I could receive a call in case my grandmother took a turn for the worse - and I was told "The hotel doesn't have any, but you could come down and charge it on my cable for about 30 minutes before I leave." I had to go door to door to find a good Samaritan that would lend me a cable for the evening. The next morning, I called Hilton customer service, who told me my request was reasonable, and that "The situation will be remedied in 30 minutes" and that if I was not happy with my stay "The Hotel would make it right, even if it meant sending [me] somewhere else." Hours passed, nothing. Several days later, still nothing. I called the line once more and got a completely different response - basically a "Sorry, there's nothing we can do." Other relevant feedback: - I've requested housekeeping come by three times. They came once, barely made the bed, and didn't even empty the trash. Housekeeping didn't bother coming the other two times. - Because housekeeping won't come, I requested towels be sent up and left outside my door. I was assured this would happen. It didn't. And the Hotel's response to all of this? A poorly drafted email form the front desk manager, Avinas Nokhai, explaining that the Hotel didn't have a phone charger available, and that usually hotels have them available in lost and found - but not in this instance. I know the pandemic has been hard on hospitality industries, but Hilton must really be on hard times if it cannot purchase a few extra cables for the most popular phones in human history. In short, the Hilton Frontenac's "not my job" attitude borders on hostility towards its guests, or at least that's been my experience. Spend your money elsewhere, unless you like mistreatment. read more

Outdated decor. Carpeting was dirty and stained. Sofa was very uncomfortable. Pillows and linens did not smell fresh. We stayed for 2 nights. We left the property for the day only to return at 6:00 pm to a room that did not receive housekeeping services. Breakfast tray was still in room. Called front desk. When they called back they told me we had a do not disturb sign on our room. We had a suite with connecting rooms. No such sign was on either door. Management came with fresh towels. Left the breakfast tray behind. I put the tray outside the door and called the front desk again. A different person showed up with a blanket and sheets. I explained about the tray. He left the sheets and did take the tray from the hallway. The restaurant/pub we tried the first night. Ordered apps that were not good at all, small portions, not hot like they should have been and pricey. We left without ordering dinner. Cocktails were adequate. Room service for morning coffee was great however the coffee was weak and flavorless. Fortunately there is a Starbucks across the street. Next trip to St Louis we will definitely not stay here again. read more

First time here at this hotel. It's about a 15 minute ride from the airport. We took a taxi. Roughly $37. Upon check in everyone was welcoming. Our room wasn't ready because we were early, however they said they will work on getting us checked in as soon as possible. I went to their restaurant for breakfast where I met the host Niecey. She was accommodating, efficient and kind. My breakfast was great. Since I had some time before checking in, she suggested I sit in the couch area where I could further relax after my breakfast. My room was ready not to long. The room was clean and the room attendant was nice to help me find the room. The executive office suite had available water, coffee, snacks and areas to work remotely. So far, so good. I will stay here again. Definitely hope to Niecey on the restaurant again. ** Side note I found out. Either The walls are paper thin or the dude and his lady next door are super loud. Holy Smokes. Thinking of knocking or slipping a note. read more

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I arrived on Sunday and asked for a salmon sandwich and sweet potato fries, and was told they didn't have sweet potato fries from a new waiter but the manger said they do after he told me that they gave me wrong bill after I paid them. He came to my room after he fixed it and asked me to pay. I told him that I didn't get what I ordered but I didn't complain & pay the bill when he initially given me. He apologized for new hire and said he would comp me a drink on Tuesday, but when I went on Tuesday he went back on his word! I waited 30 mins for him to tell me he was not going to honor what he promised! Not good service after flying from Florida to Missouri... It left a bad taste in my mouth. During that time the bartender Érica was nasty. It really felt like they don't like black people! Now he doesn't have time to talk to me! Now erica tell me a leave! read more

Hilton St. Louis Frontenac - Mean bartender... - Hotels Near Me - Saint Louis, Missouri

I don't know why this isn't considered a four star hotel - it's fabulous. Older hotel but well maintained. Front desk staff, especially Renee and Brandon, were amazingly helpful. There was the usual kerfuffle over our "no feathers, allergic!" request, bit it was quickly sorted. Highly recommend the dining; dinner was terrific. Even the prosaic half roasted chicken was wonderful. Comfortable beds, extra blankets, working lights. Just great. Will make this our St. Louis go-to hotel. Actually, after a really poor experience at the previous night's Hilton, we'd just about decided to give up on the chain. This convinced us to try once more. read more

Not a bad Hilton if you have business in this area. Very close to a decent restaurant ( and 801 local which is very yummy) but lacking the Hilton flare. Upon check in I wasn't given my original diamond status spiel or invite to the executive lounge. No biggie, I know the drill. Only a small knock. My biggest pain point was room updates and overall cleanliness. A drink was still sitting outside my door as I was walking in and there was some hair in the bathroom. Again, not big issues in their own but in combo totaled my 3 star rating (if we could give half stars it'd be. 3.5) read more