We've been to the Walk-in Clinic a couple times for minor things when we couldn't get in to see our…read moreprimary doctors. The reception staff is always super friendly and check-in is not difficult. I went today to have my eye looked at. I was seen within 15 minutes of arrival. Alyson was friendly, communicative and took vitals and history. I was seen by a nurse practitioner, who also was friendly and asked about the symptoms and prescribed some meds. In and out in 30 minutes. The waiting area is somewhat dated but spacious. There is plenty of free parking outside. I'll keep coming back and I recommend.

The doctor came back to me on this and gratefully helped me with my condition…read more So hopefully I get some relief.

This is the IU Health - Glendale Town Center practice, a practice devoted to primary care and also…read morepediatrics. There's also a lab available in this office. For those familiar with Glendale Town Center, this is located on the second floor of the offices section of the complex on the side directly off of East 62nd Street. There's a small lobby/storefront area directly next to Mattress Firm that has an elevator that will take you to the second floor. There's also a set of stairs available for those who prefer. I needed to establish care with a new primary care physician as my previous one relocated to Shelbyville and is just a bit too far away for me. I'd previously looked at appointments here, however, they were a couple months out and I skipped it. However, because I attend an IU Health clinic elsewhere they were able to get me in within a couple weeks. They do have automatic doors for those who need them. That's a plus. I also noted very quickly that this was one of the better looking and cleaner IU Health clinics I've experienced. I arrived a good 15-20 minutes before my scheduled check-in time and checked in at the front desk. Because I'm an established IU Health patient, I didn't really need to do much else. I waited in the waiting room until I was called. I was taken back in a timely manner. They asked me how I usually got weighed (I don't usually as most clinics are not set up for wheelchair users) and I did note they didn't have any of the modern tech that would do that without a scale. I was taken into an exam room - very small room that would definitely not be considered ADA compliant. It was so small I had to move quite a bit in order for the employees to get around me. I did like that they had an exam bed that was lower to the ground and adjustable. However, this was definitely not an appropriate room for a wheelchair user. My doctor was Dr. Boyce. We had a nice conversation about my needs for the day. She only works part-time in the clinic and we also discussed that. It was a fine appointment - not outstanding, however, there was really nothing wrong with it. I was somewhat hesitant to establish with IU as they are not the top tier of my insurance, however, Dr. Boyce seems nice and this is very close to my home. So, it should work. My hope is that in the future I can utilize a more appropriate exam room. However, overall, this was a solid experience with friendly staff and a warm, comfortable atmosphere.

If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

First off I will start with the positive. Dr.Thomas is very intelligent person. She is proficient…read morein interpretation of lab results and formulation of plans of care. However, when it comes to education of her patient and operation of her office, she comes off very abrasive and condescending. Rather than attempting to have a conversation about the treatment she is prescribing, she gives you "generalized" papers that appears as though they were just copied from a book. The patient is pressed quickly for payment and feels rushed out of the office. Voicemails (questions) and online questions go unanswered. It makes the patient feel unvalued and unimportant. I have never seen any office staff or other patients in the office while I am there. Seems very odd. She has had conversations with her vendors/computer providers with me in her office. She was very pushy to the point of being extremely rude, not to mention a waste of my time. While I value her expertise in her field, I cannot continue to go to her. She doesn't know how to run a medical practice, which is sad, given her obvious knowledge of her subject matter.

Shiela Thomas is amazing and cares. she has went above and beyond for me and my hormones lol. I…read morecould t ask for a better medical specialist to work with.

I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

Dr Star came recommended to me and I'm so glad I decided to go with him. I had a high risk…read morepregnancy and he listened to my needs and took precautions. It was nice that he was right there at the hospital because I had to stay over night a couple times to be monitored and he was able to easily check on me. I've been very happy with him and continue to recommend him.

I cannot say enough good things about Dr. Stein. I am a first time parent and he has really helped…read moreme to ID the important stuff and destress about the rest. He knows how to build a parent's confidence so that you can enjoy your child instead of worrying every second. He has a wonderful rapport with both children and their parents. My baby girl loves him. His staff is wonderful and incredibly helpful on the phone. I have called several times for tips on naps and feeding and they always have tons of great advice. I have never had to schedule a non-routine appointment, but every appointment I've had was on time and never felt rushed. I pray he doesn't retire for another 18 years!

I would not trust my kids with anyone else. If you want a wonderful no nonsense pediatrician, Dr…read more Stein is your man. He has amazingly caught a few rare things with my kiddos. They always get you in at your scheduled times and work to get you right in when kiddos are sick.

If your wanting results, I highly recommend Indiana Spine. I've been seeing…read moreDr. Paul Kraemer & Dr. Kevin Macadaeg. They both are the best in their fields. Very kind & compassionate. The level of customer service & accommodations is like no other.

They're the best I have been in physical therapy because of my pain doctors there they help me find…read morea surgeon that is going to help me walk better I need a hip replacement for years I had been hurting had three knee surgeries Still in pain but main problem hip but now I'm getting the help I need