My child went to newport inpatient Chandler house and it was the worst experience. My child was…read morehaving issues soiling herself and I was told before she went that they would be able to help and that it would most likely happen within the first week she was there and they would tackle it. After I dropped her off, I expressed my concern that I thought it had happened again that day and I was told that they wouldn't be checking as they didn't want to embarrass her. The kids do their own laundry and the adults at the house only provide help with changing and washing sheets (my child doesn't soil herself through multiple layers of clothing), so right away up front I was extremly disappointed, like I had been punched in the gut. They can't help her if they aren't addressing the issues. Nothing was resolved, and the stress of getting insurance authorizations every week, added to the stress of her being out of state for mental health. The plan was for her to be there 6 - 8 weeks and half way in, insurance denied any further stay, so I had to fly out urgently to go pick her up, or be charged $2000 a day if I couldn't get there within the time frame. My child didn't receive the letters or birthday cards sent by her grandparents or great grandma, there were 9 pieces of mail/cards returned to us, only after I questioned them about it after she got home and was missing a birthday card from my mom. We were promised we would only be charged $500, max, paid it, then a month later, got another $500 bill. I really got the impression they didn't care about helping my child, who lived a life of trauma and neglect before being placed in our home at 10 years old. I was desperate for her to get help after other failed attempts and this place took full advantage of us. Not to mention, they wouldn't give me her chart notes after she was discharged so I could have a better understanding of what she's dealing with. Arlene (the director) promised me she would call me and do a walk through of the facility with me, that never happened. They set us up to fly in before the facility my child was staying at was staffed, so I had to drop her off at a different facility she wasn't going to be sleeping at. She was by herself for the first few days. I wouldn't have agreed to that before getting my flight set up for a Saturday. After the flight was set up, I received a call asking if I wanted to come at a later date, on Monday, but I couldn't cause I didn't have time to clear it through work on a Friday night. They stated they had equine therapy but that only involves looking/petting the horses, no riding, and there weren't any horses at the house my child was staying at. They didn't even offer the equine therapy for the first 2 - 3 weeks cause the lady was out on paternity leave. Another disappointment. The whole experience was awful and having to grab a flight last minute ($$$$) to fly to another state to pick up my child after insurance denied her ongoing stay urked me - that was not explained to us prior to her going. They said she would be there for 6 - 8 weeks, so that's what we were expecting. My child doesn't act out like other kids cause she internalizes everything and they didn't catch onto that - they didn't think she needed help, but they were who encouraged me to send her saying they could help. My child also reads the room well and responds accordingly pretty damn well. Says what she thinks people want to hear. I have high suspicion my child was sexually assaulted (i explained this to them) and they didn't even touch that subject - which has been the ongoing elephant in the room for us. At the end of her stay, while packing up, an employee told her that she couldn't pack her hygene products I sent with her (something about plane regulations - and her multiple bags were NOT carry on, they had to be checked). Newport required all NEW products be sent and specific ingredients weren't allowed, so I spent $130 on new shampoo, conditioner, deodorant, lotion, sunscreen, toothpaste and other listed items on the packing sheet, and nothing came home with her. Another huge waste of money. Newport failed us on every level. Please don't send your kid there, if i could give zero stars for this review I would. Don't believe the hype in your desperate need for help, cause they don't offer any solutions there, just more added stress.

This is the finest of treatment facilities for mood, anxiety, depression and relapse prevention…read more The setting is woodland and tranquil, the housing spacious with lots of windows to let in the healing light. I am proud that I learned monumental coping skills to heal the traumatic events of my life. What a fantastic journey! My hat is off to Kelsie, William, Mitch and Lizzie whose warmth, compassion and understanding were freely given to me both day and night. What a wonderful life enhancing experience was Discovery!​

SHIFT HAPPENS!!!!!…read more I don't mean to be dramatic, but Newport saved my life. When I was admitted, I was on a path that would have ended my life before it had even truly begun. Newport changed that. They tailor treatment to specifically target the areas that need improvement for each client. All of the staff are wonderful people, and I felt that they really cared about me as an individual. There is a good variety of groups, including yoga, adventure therapy, and several forms of expression groups (art, music, crafts, etc.) as well as individual and family therapy. They have clinicians on call nearly around the clock and the facilities are VERY nice. Newport feels more like a home than a treatment facility. Newport will always come highly recommended by me!!

From the owner: The Newport Academy male residential treatment center in Orange, CA, treats teens and families…read morestruggling with mental health and co-occurring disorders. With anxiety, depression, and suicidal ideation on the rise for teens in Southern California, the need for residential treatment facilities in this region is more critical than ever. Newports integrated care provides sustainable healing for clients aged 12-20 who are struggling with teenage depression, teen anxiety, eating disorders, trauma, and teenage substance abuse. We are a different kind of teen mental health center. Through our clinical expertise and integrative care, we empower teens and restore families.

Newport Academy changed my life as a child and sparked a deep interest in me to peruse psychology…read more I have made lifelong connections through Newport and I appreciate everything they have done for me

hi i was a client that went to a girls house. I had a horrible experience. all of the other clients…read morewere extremely rude and excluding me. My therapist when i came back basically turned me away and told me that everything i felt and was saying i shouldn't have felt. all of the staff except maybe 2 were passive aggressive and childish towards me. Even when i was in the ER crying with cuts from my wrist to my shoulder they would complain about me to my face. I went to the ER 3 times because i was trying to kill myself everyday and regardless my therapist treated me like shit the staff treated me like shit and the other clients treated me like shit. No one did anything.

Newport Institute changed my life, I went to the Cerro Vista house at the lowest point in my life…read moreand I was immediately surrounded by staff that made me feel cared for and protected. It was a safe environment where I was able to learn how to cope with my trauma and deal with life's struggles in a non self destructive way. The therapists, the care coordinators, the counselor, the dietician, every single staff member there made me feel like there was hope and they all helped pave the way for me to still be here today and not just surviving but truly living and chasing after dreams

This was my second time at Newport, and it was just as amazing as my first--though this time at a…read moredifferent house. The staff was incredibly supportive, but they also knew when to push me and hold me accountable, which made a huge difference in my growth. I'm truly thankful to have had this experience and for the dedication and care the team showed throughout my stay.

I've been to so many treatment centers and there's no doubt that Newport has been one of my…read morefavorite and most well runned. The staff is amazing and supportive. The programming is great and the facility is so nice!!! I'm so glad that I got to be part of the Newport family Thnk u everyone!!! Periwinkle RULES!!!

Newport was a great experience for me. I have been to a few other treatment programs and Newport…read morewas by far the best. All of the staff who worked at Periwinkle (one of Newport's houses) when I was there were incredibly kind and supportive. The food was much better than I expected, and Newport will cater to any dietary needs (kosher, vegan, etc.), which I thought was great, and also always offer a vegetarian option. The Periwinkle house is very nice and has a pool that clients can utilize during downtime. I loved my therapists at Periwinkle and the groups were helpful. There are a large variety of groups like music therapy, art therapy, and equine therapy. It was also nice being around all young adult women and only having a few other clients there while I was allowed me to become closer to and more comfortable with them. Having to go to treatment is never ideal, obviously, but if I had to do it again I would choose Newport if I could.

We used Newport Academy for our daughter in 2024. We were referred to them by my daughter's…read morepsychologist, and had a positive experience. The staff is very professional, and the support system is phenomenal. Despite our daughter not being able to have the full experience, due to insurance issues, we still had a great experience. They offer support groups, meetings, and regular check-ins well beyond her stay at NA. I would absolutely recommend Newport Academy to anyone who'd ask me about it! My only suggestion is to stay involved in the insurance approval process during your child's stay and ask to be present during any possible peer review.

Newport is an amazing place. We are so grateful we found it. The staff have a profound respect for…read morethe teens and truly care about supporting the whole family. At first we were overwhelmed by the intense amount of family involvement but it has been worth every minute. We feel like we finally have our kid back.

If I could give this place more than 5 stars, I would. After experiencing a psychotic break from an…read moreoverdose on Delta 8 weed gummies, my 19 year old son was in and out of various local mental health facilities that were awful. We were so discouraged and felt helpless. We finally found Newport Temecula and it has been life changing for our whole family. The quality of care my son received here was outstanding. The family therapy piece of the program was like no other. Newport has changed our lives for the positive for forever. We are forever grateful.

I was recommended to Newport by my outpatient therapist, and I could not be more grateful. I was…read moreadmitted in December 2023 and stayed through March 2024. Stays range from 30-60 days to up to 3 months, depending on the care plan and insurance. Newport also offers financial assistance and works with families to create affordable plans. From my experience and research, a 90-day stay is ideal to fully benefit from the residential programs. The program is robust, holistic, and Newport invests significantly in state-of-the-art care. Programming includes one personal session, one family therapy session per week, and a session with a counselor focused on coping skills and in-program issues. An additional personal session is optional if not pursuing family sessions. Clinical sessions are enhanced with evidence-based practices like equine therapy, adventure therapy, yoga, somatic yoga, CrossFit, and other location-specific activities. Weekly processing sessions, psychoeducation, and DBT groups build healthy coping skills. Cooking and baking groups helped me gain confidence in the kitchen and manage conflict, showcasing the holistic experience. The program works for those ready to commit to its structure and rigor. It's challenging but rewarding. Even for those not fully committed, Newport offers support until clients can love themselves. As with any mental health program, there can be frustrations. I believe Newport's biggest growth opportunity is improving communication, especially between day and night staff, and proactive issue-solving. While gaps in staffing occurred, my safety and care were never compromised. Experiences vary based on therapist assignments. Advocate for yourself to find the right therapeutic fit. Newport encourages respectful, solution-based communication, and I saw clients successfully change therapists for better fits. As a trans client, I initially faced insensitivity during admissions, but supportive staff addressed this. More LGBTQIA+ informed care training is needed. Similarly, clients with autism or OCD often faced communication challenges with staff. I was placed in the female young adult program and, after advocating for myself, was allowed a roommate. Newport showed growth in treating LGBTQIA+ clients over my stay, affirming that while work remains, they are improving. Newport's alumni program offers consistent support and resources for transitioning to PHP, IOP, or other outpatient care. Building a safe mental health community of lifelong friends was a highlight. Equine therapy and well-invested client experiences and outings helped me discover new hobbies. As someone with extensive experience in psych hospitals, residential, and PHP programs, I believe Newport provides exceptional care. Peers in therapy groups often recommend Newport, highlighting its strong reputation. The young adult program is particularly commendable, and I hope to see it expand to include older adults. Newport's method works, and I recommend it to clients seeking care and program directors aiming to refine their programs.