I had a reservation for 10:30, it is now 12:00 and I'm still waiting for a car to arrive. It's…read moreabsolutely crazy that people have to wait this long for a rental car when reservations are made. I also keep getting mixed messages. "We are getting the car from the airport, 12 minutes away and they are on their way". That was an hour ago. Now I'm being told it's coming from Trussville. Ultimately, I'm not sure I'm going to get a car today because of the run around. If I can't get a car, I'll end up having to uber or walk home (1 hour from here by car). Totally frustrating. Plan to spend some time here if you are renting something.

The additional fees charged is unacceptable. Advertising a vehicle at one price, then attaching a…read moremultitude of fees that exceed the daily car rental price is misleading. I think people are beyond sick of constantly being gouge financially. You will ruin your business.

Rented a vehicle from here as always and everything is usually good. One huge problem this time…read more.. What is the first thing a person in this age does when getting into the car? If you guessed it; its plugging up their phone to charge up and talk. Unfortunately, the phone jacks in my vehicle wouldn't charge my phone which made for a terrible cross state drive cause I had flown in and my phone was dead. I got to my destination and call Enterprise. I told them(Charlie) how disappointed I was and he assured me someone would call me soon as I wanted some kinda credit for this because it was a big deal. Almost five hours later and no call. Its a one day rental and I can't do the driving I planned. What a waste. Cmon Birmingham-Shuttlesworth Enterprise. Y'all are usually very good about handling things. All I received is a reference number 35321143. Get this resolved soon, please. I'd hate to dispute this otherwise. I may overlook this terrible inconvenience if you show me some love on the price or give me a nice rental voucher or some. I'm patiently awaiting... I finally had someone to reach out to me from Birmingham. He was willing to do what I felt was right. I requested at least half off since I did need and used the vehicle anyways. I guess that is fair. One simple necessity became a headache that day because I had to handle some urgent matters that were put on hold. Thanks for reaching out and I'm glad things were resolved. For that; I added back 2 stars.

I had a very frustrating experience with the Enterprise Birmingham South location. I had a large…read morepurchase to pick up and needed a truck, so instead of booking blindly online, I called the location directly to confirm that a truck was available. I was assured that they had one available, so I went ahead and made my purchase. About 15 minutes later, the location called me back and said they actually did not have a truck. When I explained that I had called specifically to verify availability before making the purchase, the person I spoke with was extremely rude and tried to make it seem like it was my fault. She then put me on hold for about 20 minutes. I hung up and tried calling back, only to be put right back on hold again. I then contacted Enterprise customer service and was told a district manager would call me to help get the situation resolved. Two hours later, I still had not received a call, and the location was about to close. This caused a major inconvenience and could have been avoided if I had been given accurate information or treated with basic customer service once the mistake happened. I understand inventory can change, but I do not understand confirming a truck, having me act on that information, then being rude when Enterprise's information turned out to be wrong. Very disappointing experience.

They stay booked and BUSY but remain friendly and professional! Shoutout to Larry at this location!read more

Great service they have brought the car to me and I can leave it at the repair shop for pickup…read more My only issue is that no one answers the phone, So I always have to go into the store to make arrangements for a car.

booked online weeks ago- got confirmation emails and checking emails. Told they had no car for us…read morebut we could call around or drive to the airport to see if maybe they have one- this on the day we were to pick it up! only time the guy we talked to sounded excited was when we cancele. Horrible experience!! Our plans completely ruined. No apologies just well it's summer a lot of people are rentin. Wow thanks Captain Obvious.

worst attempted rental experience ever! You are not allowed to express your displeasure with…read moreservice in a very professional way. Never going back! Almost an hour wait to rent a car! Use someone else!

These are literally the nicest people you'll ever do business with! Please consider doing business…read morewith our local businesses & save yourself the frustration of dealing with the rental companies in Montgomery.

From the owner: U-Save Car and Truck Rental is a locally owned and operated car rental business established in…read more2010. We service Alexander City, Dadeville and the Lake Martin Area including Willow Point Airport and the Alexander City Municipal airport.

I had an accident and needed a car to go to work. They were so rude. The Pell City Enterprise did…read morenot assist me with a car or offer me help/advice to get a car from another Enterprise. Novette G

This location is severely under staffed, usually one rarely two people, and usually doesn't have…read moreany vehicles available. Don't bother calling they have a lobby full of people waiting and can't get to the phone. To the credit of the two people that work at this location they are thorough and friendly as best they can be. If you have to rent from this location expect an hour or more wait to be told nothing is available and they won't be able to get anything for you.

This week I made reservations with enterprise rental to pick me up at collision shop at 12 o'clock…read moreon Saturday. I could not get them on the phone to confirm., before I went, and they did not show up. I would never rent from them again.

I've been on hold for a hour now with no response except for repeating advertisement! I'm getting…read morepretty aggravated!