The overall experience was amazing! The overall process was very smooth. Communication was amazing,…read moreand my car is running like new! Team is very knowledgeable and worked hard from start to finish and the process was very quick! Definitely recommend!!!

I wouldn't replace these guys for NO ONE. They know what they're doing and get the job done. They…read moreare PunctuAl, honest, professional, and a must try. I request all my friends to come here and even strangers lol. The value and quality of work they give is unmatched. Shoutout to Hugo. Salute!

He got my truck ready when he said he would and they did a good job. Mr Gray is a man of his word…read moreand a good dude. I'll be using him again for sure. Most diesel mechanics are slammed but they got me in and got it taken care of. Good folks! Highly recommend!

Our RV broke down in Trussville, Al. It was a nightmare but Benny with Gray's went the extra mile…read moreto reassure us that all was well. It was our wiring harness. The price was reasonable and he had it ready by the end of the day. All of the people in this town were very, very friendly. If we had to break down, this was the place to be. Thanks again, Benny!

Should have left when the person greeting us didn't actually tell us she worked there, was lugging…read moreher purse around with her, and honestly was just flat out sketchy. They did have a car we were interested in, which is what ultimately led us to this destination. We did proceed with a test drive and liked the car. She then attempted to pull old school negotiating tactics, which are annoying to begin with .... she added a whole new level of horrible to the car salesperson experience. We ended up leaving, extremely frustrated as we did like the car. Manager called us back a little later and urged us to come back, we only agreed to come back if we didn't have to work with her. Should have been a red flag and we should have just walked, but we went back. To their credit, they didn't make us work with her again, but it was beyond awkward as she glared at us every time she walked by us. We did come to an agreement, but it took far too long, and there were so many things that should have indicated just walk away. We had a small list of 'Owes us' when we wrapped up. That turned into a nightmare for us to get taken care of. Once the sale was made they were done. We had to make all the calls and follow up with what they committed to us .... not the other way around. Really disappointed in what they claim to be customer service. I hope this isn't how they treat all their customers and to be honest they should be ashamed of how they treated us, especially after we came back. Fast forward, the car we got, is turning out to be a lemon. Fortunately it still had a manufacturer warranty and it's being taken care of (not at this location). I honestly don't think I would go back here even if they were offering free cars .... simply not worth it!

I had brake issues for the past few weeks, I went in, got seen immediately, they listened and cared…read moreabout the issue. Wonderful customer service. Fast and friendly. Highly recommend

Came to get a fuel pump replaced, oil change and turn signals put on my motorcycle. After I got my…read morebike back the brake lights didn't work. I return it to get it fixed back to the way it was when I brought it and to get other inspections. They take about 4 or 5 days and tell me it's fixed AND I have a new balance 300+ when I already paid 1600+. (He was suppose to fix what he messed up) so apparently he reworked my lights and charged me...AND THE BRAKE LIGHTS STILL DONT WORK!!!!...he undid the wiring that he claimed he hooked up bc that's not what I told him to do...I said "inspect" to see the problem but fix the problem you caused. He claim he fixed it. I get my bike and it's not fixed at all. I send a video showing them it's not working. Ron was supposed to call me to get everything figured out. Never did...wouldn't recommend

I came in needing a wheel bearing replaced, as well as front brakes and rotors. I was quoted a…read morereasonable price compared to the place I usually take my car for maintenance. I was told that it was not my wheel bearing, but my transmission that was making the noise. I went ahead and had the front brakes and rotors replaced. I then took my 2019 Camry to a transmission place, and of course, they said my transmission was perfectly fine, that it was my wheel bearing. So after have three different people/places (including my boyfriend, who has a master C license) tell me that I needed my wheel bearing replaced, not only time was wasted, but an extra $125 to have someone look at my perfectly good transmission, was also wasted. I will NEVER take my car to them ever again.

The customer service was great! I stopped by with no appointment and they were able to fit me in…read moreand repair my vehicle the same day and it was a reasonable price!

I've been taking my vehicles to Panos for a couple years now. They've always done great work for me…read morebut I'd like to share about a recent experience where they truly went above and beyond for us. We have had car trouble with a vehicle we recently purchased over the last few months. The defect in the car is not currently covered by warranty. There is currently a lawsuit against the manufacturer for the defect, but we've had to bear the expense for now and hope ours doesn't have the issue outlined in the suit or be accepted as one of the many plaintiffs on the case. Tim and the rest of the Panos team have been super kind to us, helped us borrow a loaner vehicle to keep our small business running when we desperately needed it, and been more than fair in their dealings with us in a way that I don't many other mechanic shops would... certainly not dealerships nor the majority of larger shops! This group is truly honest, fair and exceptional in what they do! I can't recommend them enough to anyone seeking great service with a business they can trust.

Johnny and his son run this shop. It's been here 15 years. He had another shop down the street…read moreabout 25 years. They are friendly and very helpful. They took my car in immediately. They will give you a ride home and a jump if you need. Reasonably priced. They do it all, from oil changes to engine issues.

I went into the tire engineers on main street in Trussville and asked the manager for a front end…read morealignment. He was immediately RUDE asking me why I thought I needed an alignment then went outside and said my tires were bald,which obviously they were not, insisting that I buy new tires. I've used tire engineers alot in the past but no longer after today. Drove down the street to Vulcan Tire & Automotive and they did a great job on my alignment and did not try to sell me anything that I didn't need. They have earned a new customer.

I'd give zero if possible. took my car in Saturday at 10am for a diagnostic test. They said it…read morewould be a few hours and they would call. 5:30 rolls around and they haven't called and knowing they close at 6 I go down there and they've closed early. Locking my car up! they're closed Sunday. My husband and I share a car. He has work Monday at 8am and no way there. My child's car seat base is in the car. just don't go here! They're incompetent.

Great and trusted service, Billy will make sure your vehicle is taken care of! I've purchased…read moretires, had brakes serviced and oil changes many times. They are always a pleasure to deal with and very professional.

I normally do not do reviews and have not been asked to do a review, but I felt like I needed to…read more This business is nothing less than awesome! They are fair and honest and very professional. I highly recommend!