Disastrous! Avoid at all costs. Had to beg daily for them to turn on heat. Outdoors 29-36°F, no insulation,16c stone building. At home I set to 63° by day & off all night, so I don't like it hot! In 4 nights never got hot water-barely tepid if I ran for 20 minutes. So no showers in 4 days. They pushed back when I complained & eventually apologized but never fixed. One staff person covering reception, maintenance,& tending bar. They never answered 2 of my emails. No lifts. Toilet outside our 3rd floor classroom often failed to flush & staff was rude & dismissive about it. Told me he'd had the plumber check & nothing wrong. Advised me to "use the 2 other toilets on that floor," both of which had "out of order" signs on them for all 3 days I checked. Supposed Plumber didn't address? So I'd go down 3 flights & back up 2 more to use the toilet in my room, which worked fine, but some other ladies older, using canes...At one point I was so frustrated & exhausted about heat & hot water I started to cry, which did get some attention ( but no hot water or plumbing). When I told the staff member "I might as well be camping," his response was "I really do miss camping with my Dad." Totally missed the point. Next time will stay a 5 minute walk away at the Premier Inn. Other students said everything there worked fine,& it was cheaper! I chose charm & history & did not expect luxury but this was completely unacceptable on every level. If I could score them zero I would read more