Been going here for quite some time now and they always take care of me and ensure that I walk out with an amazing deal on beautiful flowers... Couldn't ask for more Any issues with delivery has nothing to do with the florist who physically work at this location... If you actually walk in you will see it's all high quality read more

I needed to send flowers in a day. I was working so I didn't have opportunity to shop around. And that is exactly what this company is counting on. I AM their target market. UPDATE: I initially felt that they got me once but wouldn''t get me again. BUT WESLEY CONTACTED ME, AS A RESULT OF WRITING THIS REVIEW (YELP POWER!), AND PROVIDED A PARTIAL REFUND AND STORE CREDIT TOWARDS FUTURE PURCHASES. I am impressed that he got involved - it shows that he cares about his business' reputation and his customer base. Way to go Wesley! I wrote to them and they wrote back - shocking - but after I sent them the info they were seeking I've not heard a word. I guess they don't have an answer for why I was charged multiple charges for I-don't-know. Here's what I wrote to them (please see the pic for the invoice): I have 2 concerns: 1. While your arrangement price was discounted, you added charges on the back end that appeared redundant and without meaning. For example, IN YELLOW BELOW, you charged me a fee to expedite the delivery of the arrangement AND a 4 hour delivery fee. There is overlap there - especially because I didn't ask that the flowers get delivered within 4 hours. I believe you should charge one or the other fee, but not both. Another example, IN ORANGE BELOW, you charged a shipping/service fee, a handling fee and a sales fee. How many times do you want to charge the customer for the same thing? So you discounted the arrangement by $40 and then charged me $46.94 for basically nothing. ($6.99, $6.99, 14.99, $1.99 and $15.98 as shown in the list of charges below.) I can see charging a fee for delivery - even an extra fee for same day delivery - but your charges are petty and manipulative. If this is not your intent you should consider combining the fees or just raising the flower arrangement price and make it inclusive of delivery within x miles or x hours, etc. 2. Per the email below, you invite customers to join your Executive Advisory Board and provide a bad link. Aren't you wondering why no one has joined the board? I assume you didn't go to the trouble of sending the email and offering this to your customers if it was meant to be a bad link, IN YELLOW BELOW. People need flowers - many people order more than one arrangement in their lives. Wesley Berry could be the florist for them. But not if this is how they do business. In my mind this company is a one-and-done business. I don't know how anyone would use them a second time. read more

Hlt Flower Shop - Multiple charges for delivery and work - what the? - Florists Near Me - West Bloomfield, Michigan

See all

Unfortunately I will never use wesley berry florist again. They used to deliver quality but they are too big now with bad web site and a worthless call center. An utter failure. On line attempt 1: iPad: (10 min wasted) - searched and selected the nicest bouquet of flowers for my wife I could find. I enter all the information, including next day delivery, then things get weird. There are multiple check boxes for so many different unknown options that I don't want. I manage to work my way through the sea of option buttons, enter payment method, and proceed to check out. But the buttons on the (confirmation?) page don't work. I back out, cross the sea again, and to my surprise, same result. On line attempt 2: iPhone: (5min wasted) - back at 800wesleys.com on a smaller screen now and it seems like I am on a different site! can't find the same bouquet. I select another nice bouquet, bypass the sea route some how, enter my payment info, hit enter. Oops! It says "member name is required" ! What?!? Every field has my info filled out. I tried this again and surprise! Same result! I find their 800 number and try to talk to someone IRL. Live, attempt 3 - Call center: In India? (45 min wasted). After waiting again, this time with the automated assistant, another 15 min of my life flash before my eyes, finally some one on the other end picks up!!! I hear muffled voices, the sound of many live assistants working away at their craft. I wait for The voice on the other end of the line, I pick up some Hindi words in the middle of the back ground chatter, some laughter, more chatter, more waiting, now my anxiety sets in. There is no one there! I speak, hoping they realize I am there and don't hang up on me, sending me to the back of the line again. After I call out for the fifth or sixth time, finally I hear the desi voice speaking to me, I am excited that I finally may get these flowers ordered in time to be delivered on Friday before v-day. After every question he asks me, it was an eternity for him to ask the next, not sure what exactly he had to do between questions!? !? Fast forward. Finally he has all my information in the computer, another 15 min or so gone by to do so. (See pic) the web site can not add. Aparently neither can the live attendant. He proceeds to tell me that 59.99 (flowers) +4.99 (card) + 5.99 (handling) + 13.10 (sales fee) = $107.01 [different math than their web page]. I asked him to break down each item cost then asked him to add it up. He would not add, he would only 'refresh the web page' and the price would change to $111.40. Couldn't talk to his manager either! Completely frustrated, after 45 min on the phone with this joker(no joke) I withdraw my order, ask him to completely cancel my order, and request That he have his manager listen to this disaster. RESULT: Still no flowers ordered for my honey for Valentine's Day! Never again, unless they can find a way to give me my hour back and deliver on time! Disappointed ! read more

Hlt Flower Shop - Common core? or is it Chicago math? It doesn't add up. Look elsewhere. - Florists Near Me - West Bloomfield, Michigan

My boyfriend ordered me some thing for Valentines day, but ordered it tuesday Feb 9th with next day delivery. Didn't get it until friday at 2:50pm. order was missing vase and box of chocolates. Delivery tag said that it contained it but only thing inside the box was flowers. We called Wesley berry over 10 times. We spoke to several people (non-american) they all transferred me to customer service which was an answering machine. I left a message with order number, telephone number, etc. No call back. I called back one final time, the customer service rep told me she can only speak with the cardholder (my boyfriend who went to work). Overall, very horrible service from delivery, to reps to customer service. Just call a local florist next time. I do not recommend this company read more

Terrible,unprofessional, unprotected and unproductive service from this business! I ordered flowers for a relative and Wesley Flowers not only sent the WRONG arrangement but also OVERCHARGED my order! I've tried contacting them at least 6 times to explain the situation and the minute I mention " I was sent the wrong arrangement they hang up "! Next step .. Contacting the Better Business Bureau. This could have been corrected in a professional manner. read more

Hlt Flower Shop - Florists Near Me - West Bloomfield, Michigan

**EDIT! The talk that they are a bunch of liars is right on the dot. They are TOTAL liars!!!!! They said all they needed to verify that I did indeed call back to cancel my order and that they would refund me. I tried to work with their customer service, but now even the people I talked to (Wanda their "manager" and Mike O.) are now ducking my phone calls. They are always on "another line" and keep me waiting for 6-8 minutes at a time. Then they say they'll "call me back for sure" and NEVER do. It's been over a week since my order was misplaced and they say they are SWAMPED and will try to get back to me when they can. First they say please to call back in 24 hours. Then another 24 hours. Then 48 hours. Then they say they're SOOOOOO busy that they need the weekend to review ALL the calls. Of course, I'm the only one calling back. So I call on Monday and they have not "gotten to my call" yet, even though I provided the time & date. I just got off the phone with them (Tuesday) and they are giving me the same story. What a load of BS. I told the girl, Kerry (since apparently their names are so freaking important) to tell Wanda the "manager" to give me a call. GIVE. ME. MY. CALL. Also, I told her that I will be calling twice a day, EVERY DAY until someone "reviews my call" so that I can get my order refunded. OH IT IS ON. It's not even about my money anymore, it's about principle and horrible business conduct. Funny thing too, I mentioned in an email that they had such bad reviews and their response was "well of course, only the BAD reviews get placed online." O REALLY? What about all of the 4-5 star reviews on Yelp? Do they not matter? What a dumb response. That's exactly how a vendor would respond to their horrible reviews. How about let's try to FIX the actual business and not make excuses and lie?? read more

Keep looking! If you are considering buying flowers on-line, you don't want to look here. If you want to get ripped off, and lied to you came to the right place. Jerks. I have no doubt that any positive reviews have been written by employees trying to save their jobs, NOT customers. I have NOTHING nice to say about this company. read more

I would give this place 0 stars if I could. Here's what went wrong: 1. Placed an order for same day delivery. The representative claimed the order would arrive before 3pm. By 4:30 it was still not delivered and after investigating she said they placed an order at a floral shop in Georgia. That wouldn't be a problem if I didn't live in New York. 2. Ordered a bouquet, received a vase. 3. The roses were red in the picture, but pink in person. 4. The customer service representatives have 0 idea what they're doing. All they'll do is transfer you endlessly to different departments. If you're trying to send flowers, don't do business with WBF unless the recipient is color blind and can wait another day or two for the flowers. read more

Garbage business. All they do is collect orders on the internet and gamble with your money if they will even be delivered on time or at all. These companies are called order gatherers. They just want their 20% commission for the managers and the rest minimum wage call staff that they higher. Once your order is washed down after they take 20% no other florist wants it, and if they take your value for the money you spent is significantly reduced. This is a very bad business. Support your local florists in the area that you want to send the flowers to. Make sure that on their website they have a physical address and not a PO Box or LLC name. read more

Who knew flowers could make someone cry? Spent the last 5 hours fighting with the most fraudulent, unprofessional and heartless floral delivery company in the entire world to the point my voice is gone and head hurts. Never EVER order from Wesley Berry Flowers!!! Fiance ordered on my BIRTHDAY 2 dozen roses and instead 4 dead sunflowers showed up with dead leaf fillers in a tiny vase. Had I not sent my fiancé a picture we would have never known they had ripped us off. 1. THEY TOOK THE ORDER WRONG YET TOOK THE CORRECT AMOUNT FOR THE 2 DOZEN ROSES. 2. Said the order was delivered via confirmation and had to call to find them and said they would be on their way so the surprise was completely ruined when my fiancé asked if I had gotten anything yet. Spent 30 minutes on the phone trying to locate them. 2. Its my birthday and what arrived was 4 dead sunflowers and dead leaves with a misspelled card from the local delivery company and the card was spelled completely wrong. 3. After 6 phone call attempts they send to voicemail and only will talk to you if its in regards to a new order I finally spoke to Leila at corporate and calmly explained my situation. She explained that the order placed over the phone was an error on their end and they would send me the dozen flowers in a box, 3 days after my bday. 4. My fiancé is coaching out of state and these flowers meant a lot to have on my birthday not an insult of a wrong small order and dead. She said that I needed to drive my dead arrangement back to the local floral shop in order for her to ship me out my original order 3 days after my actual birthday. 5. It got to the point that I was screaming shaking and crying asking why they couldn't be a human and have a floral shop just deliver the roses and they said that it would cost them too much to do so but instead said they would give a $100 credit for a future order in which I said your company would rather lose $100 than pay the difference of $10 to have them redelivered today and keep a happy customer on her birthday!?! I told her I could go to the grocery store and back and still pay not even a quarter of what he spent. 6. I asked for a manager and she said I needed my fiancé on the call so I called him and he had to listen to me scream at them for an extra 20 minutes. My entire call was an hour not counting since 1 pm when I started trying to locate my order. 7. I apologized to the manager and said I was embarrassed for us both and she continued to blame it on her company and I told her that her company was complete shit that flowers are supposed to make people happy not shake with anger tears and frustration. 8. There are no amount of flowers in this world that would make me ever want to do business with them ever again. I threatened to stop payment, to write honest reviews, to post to my 30k followers on my verified twitter account but they did not care. I basically wasted 3 hours of life... on my birthday. 9. Defeated I agreed to now have the flowers overnighted which would be 2 days late for my birthday and a credit that I will only use just to send to someone I hate assuming they will have the same experience I had. 10. I told her she should have taken the call to take into consideration the order taken over the phone wrong in the first place, reevaluate their company and policies, and try and be better and thats why they have a 1 star on every review site on line. This is more wasted energy but I have never hated something as much as I hate this company and I am just getting started sharing what they did to me and my fiancé on my birthday! This company is complete crap!!!!! read more

I am absolutely DISGUSTED by this company. I ordered flowers a week before Mothers Day to be delivered on THE Sunday. I received e-mail confirmation that my order would be "handled with very special care", and a second e-mail confirmation that my order had been processed and was ready for delivery. It is now the Tuesday after, and I called to get confirmation that they were sent, and was told that they were not only NOT sent, but that they would not be, and that my account had been credited. I checked in with my bank, and not only is there no credit on my account, pending or otherwise, but they didn't even charge my account until last night...AFTER they failed to deliver the flowers. I was looking for a local florist in my mom's hometown in Northern California, and was fooled by their salesperson into believing this was a local Nor-Cal florist. I am usually much more savvy than this. Do not make my mistake. STAY AWAY from this poor excuse for a florist. read more

Much like the other reviews, I ordered the flowers online for same day delivery and 6 days later when the flowers were still not delivered I started contacting them to find out what was going on. I had to call twice and send an email before they replied and refunded me my money over a week later. it really stunk that the only way I felt I could send my condolences and love at that time were flowers and this company's either shady or unprofessional techiques took that from us. read more

As many of the reviewer I wish there was an option to give them a zero. We order the arrangements online to be delivered to a family member's funeral and were reassured that it would be delivered on the morning of the funeral. It was never delivered. Two days later, after multiple phone calls and messages they still keep telling us that the arrangement is to be delivered "today" and it has yet to be delivered. I will keep reaching out to them until I have this resolved and a re-fund. I have never been this unsatisfied with an online service to date and will be posting this review on as many online outlets I can so that people do not fall into this scam. read more

Appalling quality is matched only by the appalling customer service. My wife ordered flowers - rushed - for her mom who broke her hip while at a family event in California. We paid top dollar for a bouquet and an additional fee for rush service. When it didn't arrive, the rep offered to upgrade a bouquet and get it out immediately. Not only was the arrangement not an upgrade, it wasn't even comparable to the arrangement she ordered and paid for! They offered a coupon and my wife - trusting soul that she is - gave them another chance when my mother-in-law returned home. Again, we paid $100 for a nice arrangement. The photos of the arrangement she received was grossly misrepresented. Even their own site's substitution policy promises that any substitutions will be of 'equal or greater quality.' My mother in law received fewer flowers and of a much lower quality than advertised. Between the two of us, we have spent more than two hours seeking satisfication from this vendor. We have been dropped several times, shunted to an automated system when they promised to send us to a supervisor, and when we do speak with a rep, we have been treated rudely. I wouldn't send a 'get well bouquet' from these people to Kim Jun Un. Even a mad-dog dictator deserves better flowers than this. read more

They did send a bouquet, but they sent it to me, rather than the recipient. I have been trying to contact the company for weeks, but they do not respond to their emails, nor can I get through on the phone. This company is a scam. read more

awful awful awful!!!!! I had similar experience to much of the stuff already written. They totally misrepresent their location and delivery. This company is not reliable at all!!!!! I had sent flowers to a friend in TN for her birthday & was told they could definitely deliver them on her birthday. Days later my friend was still waiting. I had to call several times to receive a credit back to my cc. read more

Ug! I wish ZERO stars was an option. Same experience as everyone else. Ordered flowers online for a birthday gift and even paid for express delivery. They never showed up. I had to ask the person who was supposed to receive them and it was supposed to be a surprise! Awful. Then you can't get ahold of anyone real. Then they send you some BS email about giving you money off your next order. As if anyone would order again. I really wish I'd read the reviews previously. I'm so sad that this company is allowed to operate this way. I contacted my bank to dispute the charge. Wesley Berry is a jerk. read more

Apparently my experiences with Wesley Berry have been very different than the other reviewers. Granted, I've never had them deliver anything, nor have I used any sorts of props. I've gone to this place more than a dozen times for flower arrangements. Sometimes I give them an idea and let them create it, and sometimes I go to the loose flowers and pick out what I want. Sometimes I order ahead of time, and sometimes I walk in, purchase, and walk out with what I want. I first started coming to Wesley Berry because it seemed more affordable than English Gardens/Fairline Florist across the street -- or maybe they just had better sales. These days, it seems like they are pretty comparatively priced. Anyway, they usually have a good selection of flowers. They have skilled florists who make the arrangements, and they are very helpful. I pretty much only buy my flowers from here or English Gardens, and I am quite happy with both. read more

DO NOT USE!! Horrible! I ordered flowers a week in advance to be delivered the Friday before Mother's Day. The flowers were not delivered. It is impossible to reach anyone in customer service. I received an email at 8:00 pm the night they were supposed to be delivered stating that the flowers may be delayed due to weather conditions or traffic. Really!! I have requested a refund through paypal. This is the one time that I didn't do my research before ordering online. Lesson learned! read more

Should have consulted trusty Yelp before ordering. This place said it delivered to Big Canoe, a new housing development outside Jasper GA. Sent me an email saying they had successfully delivered the order. Mom never received it. They didn't respond to my report that the order had not arrived on their web form. Their offshore call center rep seemed unable to look up any details about the order, refund me, or give me an ETA on when they would call back. Will be filing a dispute with my credit card company. [UPDATE] Florist returned my contacts 2 days after delivery date informing me that because they were not able to find the address, they had dropped the arrangement at a commons building. This critical detail should have been relayed to either me or the recipient on the day of delivery as I provided both of our phone numbers. There was also nothing in the way of an apology for the inconvenience and delayed response. Withdrawing dispute, but do not plan to patronize or recommend this establishment again. read more

RIPOFF. DO NOT ORDER FROM THIS FLORIST. Promised ordered flowers by Saturday before Mother's Day, Mother's Day still no flowers. Can't contact them to cancel order. Haven't figured out how they did it, but thought I was on a local florists website ordering flowers, when I clicked to place the order, my order was lost. I clicked the back button and somehow I ended up ordering again but this time from Wesley.. Which, if I had known it was across the state, I would never order from out-of-town. Went on line and there is a whole website just for COMPLAINTS about Wesley Berry Florist,http://www.pissedconsumer.com/reviews-by-company/wesley-berry-flowers.html I will contact the BBB on this one. My rating would be negative stars, but that's not a choice.. read more

Much agreed with other posts. I chose WB because their website guaranteed 24 hour delivery. Unfortunately, that my be on their alternate universe timeline. First, I never received a confirmation that my order even went through-so I had to keep checking my card to ensure the payment posted. Flowers were to be delivered for a birthday (my boss none the less) on 6/10. On 6/11 I receive an email that the delivery was unable to be made today. Um, HELLO, they were supposed to be there YESTERDAY. Their customer service was completely unresponsive. A corpse could have given me a better indication of when the flowers would arrive. For a merchant to specialize in flowers and gifts, they certainly aren't very giving toward their customers. Would not recommend. Will not use again. I'll trapse around in my neighbors flowerbed and fedex the findings before I use this company to send flowers. read more

Terrible company!!! Ordered flowers online for my mother-in-law. The vase arrived broken and the flowers were wilted. We have to peel off the petals the make them look better. Never ever use this florist again. Beware!!! read more

Chuckleheaded biz! Ordered flowers online for my girlfriend to be delivered express 4hrs. Same day received two identical emails saying that they were very sorry but my order wasn't going to be delivered on time and they gave me a $30 gift certificate for a future order. The emails also stated that my order would be shipped asap. The emails both had my order number and urged me to call them if i had questions but they didn't provide a phone number or email address but did provide their company name. Googled them, found and called their phone number and went through their bunk automated system which told me I would be contacted by a customer service rep.... never was. While finding the phone number for these chuckle heads I ran across all these negative reviews so immediately called my bank and pay pal to dispute the charge. Following day first thing I called Wesley Berry Florists phone number again and got on the phone with a service rep. Rep told me my express charge would be refunded and that the order would be shipped that day however she couldn't give me a time in which to expect them because the florist they were using wasn't open yet. I asked her to put a note on my account to contact me either by phone or email to let me know when the flowers would be delivered yet still no word or delivery of the flowers. Sounds like these guys gladly take money from people and do their best to walk away. When told about all the negative feedback I've read about them the service rep said "well you'll get that with any business." I agree but only one out of ten people actually are pleased with their service and that person goes to them directly and isn't ordering online or having things delivered. Water brained, rude, chuckled headed run company.... shouldn't be in business. read more

So they email me a day after the $75 flowers were supposed to be delivered to tell me that they couldn't deliver them, because they have no local florist. Why are they taking orders then? They took my order without ever even intending to fulfill it. Eleven days later I'm still waiting for my refund even after leaving several messages and emailing their "24/7" customer service. I think this place is a scam. ADVICE FOR OTHER VICTIMS: File a fraud complaint with your state's Better Business Bureau. Then contact your bank's fraud dept. and file a claim. I did, and the bank credited my account for the $75 and will attempt to collect the refund from the company as I paid for a service that was not delivered. read more

NEVER USE THIS COMPANY EVER!!!!!!!!!!!!!!!!!!! This company should be out of business, based on the reviews I've seen, and our experience. My mother Googled local florists, and they have designed websites to look like small local companies to fool people into thinking they are ordering from the shop. Then, they send the order to FTD who sends it to a random shop, possibly near the actual area. The $350 worth of flowers that she ordered for my grandmother's funeral were late. We called, they said they should be there in 15 minutes. An hour & 15 minutes later (near the end of the service) the driver snuck them in the back of the church. We never saw them until after, and had no chance to refuse delivery. They then refused a refund because "the flowers were delivered on the correct date". Wesley Berry (the actual man behind the company) should be ashamed to print the lies on his web page about "satisfied customers" as their policies are clearly set up with out the slightest concern for the actual customer, just to scam grieving people out of money. read more

Had a voucher through KGB deals and used them for Mother's Day. While the arrangements were well received, my discount was never figured in. Guess I won't be using any more deals for flowers. Scam artists abound- lesson learned. read more

I placed an order for delivery which was supposed to be delivered to a funeral home. These flowers were being sent in my brother's name who is deployed over seas, since he was not able to attend his grand father's funeral. I was really excited to send something 'from him' so it would be like he was there in spirit. The card said "May you take comfort in knowing there is one more angel above us. Love, (my brother)." I had an experience very similar to others on here where I NEVER got my arrangement delivered, they charged my account $53.98 for a $29 arrangement and needless to say didn't get to make it something special from my brother. I am very upset that someone is okay tampering with someone's money and personal times because they don't know how to conduct a business; and they dont care. I only hope others that search google looking for florists find these reviews unlike me (who didn't) before they place their orders. The 'customer service rep' told me I needed to "let her finish" when SHE inturrupted ME telling her about my poor experience-followed by her sighing. She finished the call saying she "respected my brother was overseas." THAT IS NOT WHAT I WANTED!!! And do NOT tell me you respect he is overseas because you can't even do a simple job in his name that would have meant a LOT to our family. You all disgust me at this place and I know the only reason she even said that to me was because she wanted me off of the phone. The only thing I want at this point is my money back and for you to all stop ripping other people off!!! Don't mess with people's personal lives during funerals and weddings and special times in life. People like you ruin them. DON'T EVER ORDER FROM THESE PEOPLE!!!!!!!!!!!!! read more

I ordered flowers for a birthday gift from Wesley Berry Florist last week and in spite of their e-mail delivery confirmation, they were never delivered. When I called their Customer Service line, it was obviously a call center outside of the USA. They transferred me 6 times and nobody could help me. Finally, after several calls to their Customer Service line, somebody told me that they would be delivered in two days. Again, they were never delivered as promised the second time. This "company" is fake and out to get your money. DO NOT ORDER FLOWERS FROM THESE CRIMINALS! read more

Wish I saw the reviews before dealing with them. I have no clue how they stay in business: 1. They advertise sale prices but at a check out price triples due to multiple junk fees. 2. I ordered 24 multicolor roses and they sent 6 dark red ones. I added a box of dark chocolate and they delivered white. I disputed the charge with my credit card. This is the worst, extremely incompetent crowd I've ever dealt with. read more

THE WORST!!!! I don't even want to pick one star, but I have to I guess.... Ordered flowers on Friday, by Monday the flowers still weren't delivered. The local florist in my home town, where the flowers were going to be delivered from, called me on Monday to asked if I still wanted the order placed. I asked her to cancel the order since it was four days later. So, she rejected the order. Wesley Flower send another order, she rejected it for the second time, I was charged $63.57..... I have called Wesley Flowers 12 times, left two voice mails, sent three emails.... still haven't had it resolved, since you are never able to speak to anyone. I was put on hold for 45 mins and still had to leave a message for someone to call me back. Which up till now, they still haven't called back, the order was placed on Dec 15th 2013 ... This is the worst company and hope no one has to experience what I have had to go through. I just wanted to send flowers to a sick sibling. read more

STAY AWAY! Ordered next day flowers for someone with a loved one who is VERY ill. Guess what... no delivery. It's been 3 days. I've left many messages to their 3rd party vendor, emailed them directly, etc - no response whatsoever. I've called them directly during day hours, and still no resolution. Everyone acts like they don't know how their business is run, where the flowers actually come from, and just plain and simple - they don't care. When explaining my situation to them... paying the extra money for next day delivery, they just sit there on the phone like they don't care. No apologies. Just waiting for me to get to some point instead of taking the initiative to provide decent customer service. Finally today, after they did not call me back as promised, I called them again an hour later and one gentleman said he apologized and would issue a full refund. Aparantly my recipient address is out of any delivery territory - kind of weird - and they have been experiencing technical phone system difficulties. Out of the 5 people I've talked to so far, this guy was actually a good one. However, all of this would have been nice to know 3 days ago when I placed my order. Not sure why they have the online zipcode/delivery checking service that verifies your selected address and lets you know when an item can be delivered to your destination. All in all..... hope you don't care if you ever get your order or money back. The only way you would know is if you hound them like I did - not something I ever like to do. read more

If there was a way to put ZERO stars here, I would do it. WB has succeeded in providing the WORST experience I have ever had in on-line floral delivery. I ordered flowers for my elderly mom's birthday 2 days in advance. The offer was accepted and was scheduled to be delivered the Saturday before her Sunday birthday. Big mistake I received a message late Saturday night saying "sorry, we were were not able to deliver your flowers. We will ATTEMPT to deliver your order in the next several days". No excuses, no reasons, no offer to rebook with someone else. Nothing. I was forced to re-order with a REAL florist and pay premium price for next day Sunday delivery. Somehow they were able to live up to their commitments unlike Wesley Berry. I put comments on their Facebook page indicating my botched order, and they promptly deleted them (along with all the other negative comments from other suckers like me who trusted their gifts with this disaster of an outfit). I signed up with Yelp just to provide this review. read more

The worst! Do not use! Call a funeral home in the area that you want your flowers delivered to and ask for a recommendation. Then call that company directly and have them deliver your flowers. This company promised me the world and didn't deliver. There were no flowers at my aunt's funeral. It was so sad! read more

SCAM SITE Went to paypal after 4 days past due on delivery. Don't use this site. read more

Actually, -5 stars. This company is a HUGE disappointment. I ordered flowers + chocolates ($125+) for my mom for mothers day, in advance, and here's what happened 1. The company emailed me saying there was a 'delay' in my order and asked if I still wanted flowers delivered or not. If I didn't respond they would assume I did NOT want delivery. a. Problem: their email went to my junk folder and I didn't see it until mothers day when my mom never received the flowers + chocolates. 2. I call the company MULTIPLE times on mothers day and no pick up, but the ask to leave a message and a rep will get right back to me. a. I am emailed, again - and apology made, say they will give me a $50 certificate off my next order???? and they will get my mom's day order to my mother ASAP. b. ASAP to me means that day, but apparently not to the Company. 3. The following day I try to contact them by email and by phone and cannot get through, by any means. I leave messages, and send email at my disappointment. 4. I receive an email that the company will give me $100 off my NEXT order. Really? I'm done because now it's TWO DAYS post-mothers day. 5. At around 530pm , Wednesday May 13 a box arrives at my mom's home and it's from them a. The 'roses' of which I never ordered, were molding b. The vase the flowers are in have two holes in it so when my mother goes to add water (after removing the moldy rose petals) the vase leaks like a sieve c. The chocolates...I don't even think my mother should try them. STAY AWAY FROM THIS COMPANY. They lack customer service and don't care about their product. read more

what I ordered and expected was an exotic, full, large arrangement. What we received-was quite a different story/...I ordered premium so I paid even more- and expected even more. I expected at least 5 full plants in a large basket. Instead we got 3 cheap plants - Not anything exotic - The only thing that matched was the colors. Basket was also much smaller, the whole arrangement looked small and cheap. I took pictures and emailed the company - I did not expect a full refund - but something - NO PARTIAL REFUND FROM THIS COMPANY. The supervisor Wanda, admitted the picture was vastly different, but would not budge to give any refund. I WOULD NEVER USE THIS COMPANY AGAIN. NO VALUE COMPARED TO COST _ AND NO CUSTOMER SATISFACTION....WHEN YOU CALL LISTEN TO THE PROMPTS _ ONE PROMPT IS FOR COMMENTS ON YOUR ORDER, BIG RED FLAG!!! read more

Hlt Flower Shop - We ordered Premium large Basket with 5 full exotic plants - Florists Near Me - West Bloomfield, Michigan

See all

DO NOT DO BUSINESS WITH WESLEY BERRY. 1. Confirmed my order via email with Monday delivery. Did not deliver on that day 2. Customer service apologized and rescheduled for Thursday between 9 and noon. As we were talking they said the flowers were just delivered (Tuesday) and they called the recipient (I was shocked) 3. Went to see my colleague Thursday, no flowers in her office. I asked if she had received anything from me. She had not. 4. Thursday, late in the day, she received the flowers DO NOT BUY FROM THIS COMPANY Customer service did not know what was going on. Calling the recipient!?!! One star rating only because a selection is required. read more

This flower company doesn't even deserve one star. Seems like I should've checked Yelp before I even went through this process since I seem to have had a similar experience... I ordered a small Sympathy floral arrangement to be delivered to my Nanny's funeral, which was 2 hours away from me, and I was already very upset about not being able to attend. I ordered the flowers 48 hours in advance and received an email confirmation (which went to my spam folder, thank goodness I check that). I assumed the flowers got there, no problem, because my credit card was charged. Not only did I not receive any sort of email notifying me of their inability to deliver the arrangement, but it took them THREE DAYS after my Nanny's funeral before I even got word of it. In an email, for goodness sake, they informed me there was still some "information needed in order to complete the delivery". Oh, and did I mention they already charged me for the flowers? After responding to their email (twice) and not getting any sort of formal response or concern, I decided to call and try to speak to a human. Just so you know, if (and when) you have to call their customer service line in order to receive a refund, be aware you will be spending a minimum of 30 mins on the phone. The first ten minutes will be to reach a human voice. Then, once you do they will tell you to wait again so they can complete "paperwork". This will take an additional 15 minutes, at best. Once they finish said paperwork, they will patch you through to a "manager" to complete the whole process and don't expect any sort of "we're sorry" or anything for the disservice. I found out, after asking the manager, that the reason the flowers were never delivered is because there wasn't a floral shop available to them within the distance of the delivery location. Such bull. read more

I was charged $40 more than I was led to believe due to a website error. Their website is broken trash. The flowers were to be delivered on Valentines day, but they ended up calling the recipient and rescheduling the delivery, for which they could not give an exact time or even date. We found the flowers on our doorstep two days later when we came home from lunch, and they were not the correct flowers. Also, none of the extra "addon" items ($20 worth) were to be found. Attempted contacting customer service via email and phone and have not been able to find anyone, if they even exist. In short, beware. If you order from this company you WILL be scammed. read more