We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

we purchased an Inogen portable machine from this company for $2,400. The modulator went out…read morewithin less than two,months. We called the salesperson - no response. We called the number listed on the contract - left messages - no response. Finally after more that 6 days, the salesperson called back. he could not believe the machine was not working. Took him a week to pick up the unit - left a loaner. After about 8 days - I called and was told it would take 10 business days. 14 days later - no machine - no phone call. I called again - I was told I needed to be patient - the machine was sent to Texas. waited again - called and told the salesperson - we want our $$$ back, we were told - we do not give money back. All of a sudden, the machine is here and he could deliver in the next 30 minutes. I said no - if this was the kind of service - what would happen the next time. The salesperson now wants to pro-rate the use of the loaner. He insists we need to pay for the use of the machine. my husband has Pulmonary Fibrosis and he cannot be without oxygen when he goes outside. I need to have equipment that is in good working order. To have paid $$$ for a machine that broke within 3 months and have to call, call, call - this is no way to run a business.

From the owner: We sell ResMed CPAP/BIPAP and Inogen One Portable Oxygen systems. read more

Highly recommend this place. Been to a few PT clinics and this practice is the most detail in…read morefiguring out what's your issues. Because of this - her sessions a custom tailored to your needs.

This group was so accommodating to me after my knee replacement surgery. I arrived for my first…read moresession with a walker and 2 months later I am walking fine. I received 1 to 1 therapy sessions with Anjanette who was a dream to work with. I've been to other physical therapy clinics and the care I received here helped instantly. My legs were extremely tight and she just knew what to do to give me relief from the achiness of post-surgery recovery. I would highly recommend this clinic if you are needing any physical therapy. The staff is very friendly too! Always polite and willing to work with my schedule.

Very grateful for Ivy Park! My brother and I interviewed several senior living locations throughout…read morethe Bay Area. Ivy Park stood out from the initial start. You can see the genuine care and support the staff and people here provide. The fellow residents were also very welcoming and kind to my mom. My mom has some complex medical challenges and we were pleased that Ivy Park was comfortable and capable of helping our mom. It's amazing that it has been over two years since mom has lived here and because of the support, care, activities and people she is actually doing better now physically and mentally. She is truly happy and living a full life. Environment and the right people are everything. So grateful for the staff and people here that provide the 24/7 care for my mom that she needs. We love visiting her and seeing her enjoy time with friends. Thank you Ivy Park!

My mother was in the memory care unit and my father has his own apartment in the facility…read more Unfortunately, mom passed the other day and I felt the staff was professional, caring and gave her the dignity and compassion she deserved. Dad has a nice apartment and he is very comfortable. They (all the people at Ivy Park) has made it easy for mom and dad. And they have given me piece of mind.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

My family is very grateful for the care our grandmother receives here. The staff is kind,…read moreattentive, and truly treats residents with respect and compassion. The facility is clean, and communication has always been great. It gives us peace of mind knowing she's in good hands. Highly recommend!

My father was there for 1 month and he was taken care carefully, all the staff is so nice and…read moreprofessional, the food was decent too, you can bring food from outside just let them know. Also they have other activities to make sure my father doesnt get bored such as chess, karaoke, etc.

An update on our situation: We are fortunate to have had the opportunity to switch to a new…read morephysical therapist Dr. Xu, who is experienced with working with older adults, including people with dementia, and brings empathy, compassion, and practical advice to each session. Under PT Xu, Ben, Nurse Annie, and OT Debbie's professional guidance and instruction, my older family member has already been making remarkable progress and now can throw/kick balls/balloons, do sit-to-stands, sing & speak loudly, brush teeth, comb hair, and spends most of the day mentally & physically stimulated & engaged in activities rather than sleeping on the bed. Our older family member's progress would not have been possible without their expertise, support, and perseverance. Nurse Annie is incredibly compassionate, smart, and detail-oriented & improved our family member's lung function and bedsore treatment/prevention. Debbie & Ben are diligent and creative with their PT/OT approaches, tailoring it to each older adult's interests and abilities. Stephanie is meticulous in cleansing and taught us all sorts of techniques to more feasibly do regular cleanings. We are grateful for amazing and experienced healthcare personnel like Dr. Xu, Ben, Debbie, Stephanie, and Nurse Annie who go the extra mile to take care of their patients. Each visit from these staff members is filled with cheer and new learnings. Thank you for making a positive difference.

Friendly, efficient, helpful. I fractured my pelvis and a nurse and a physical therapist came to my…read morehome. They actually made house calls. I was impressed -- and grateful. Nice people. Good job.

Getting care for your loved ones isn't easy. Cheryl J. Made it easy to find the caretaker for my…read moremom. My mom loved the caretakers assigned to her. Cheryl took the time to find out my mom's needs to best select the right caregiver. Look elsewhere, talk to Cheryl and she will make sure to meet your family's needs.

Great place to work and friendly staff. The manager, Ms. Sheryl Javier, is very accommodating and…read morereally takes care of her employees and clients' needs. Schedule is very flexible and if you are looking for an opportunity to have experience in patient care, this is a great start for your experience. Sheryl has been very organized and she responds to your concerns or questions right away.

For $675-a day you get non-medically trained Tongan women. Yes a few were nice, some could could…read morecook, most spoke very basic English, but they are not certified. We had no choice but to use them because MIL had to have somebody living with her 24/7 (2/22) in order to have for-profit Hospice Care ($8,000 a month billed to her Medicare Golden plan outside of the the $675-a-day plan Good Sam got her to sign-on to) AI was "Available" immediately. MIL(92) law is alive and thriving and the whole Hospice & 24/7 care was quite a scam in our thinking. My father had the best Hospice care ever in Tucson through non-profit TMC. That's when I realized ow unprofessional AI Care was.

Everyone is nice and friendly however, there is a wide range of caregivers. If you're not happy…read morewith one ask for another. Mafi was fantastic! We had an issue with charges. I felt like they were not upfront with the rates. As long as you are sure of costs and rates then I would recommend

I wanted to add an update to my previous review saying that I am so grateful I had the opportunity…read moreto work with Madeleine in the past. Everything I learned from her almost 4.5 years ago has still stuck with me to this day. I even occasionally refer to her emails and notes when I need to remember something regarding food planning/nutrition. I made great progress when I started with her in 2021 to 2023, which was when I did a lot of endurance training. I dialed back on my fitness the past year and a half and didn't stay on a consistent nutrition plan, so my body comp has changed a bit since previous years. Nothing drastic, but I'm back to being consistent and motivated to make some positive changes this year. I would not have been as easily motivated without Madeleine's previous coaching!!! I found it so easy to bounce back into a consistent food routine. She instilled in me a lasting lifestyle change and a shift in perspective when it comes to fueling and eating that truly sticks over the years. It was so easy to remember her simple and realistic tips - food swaps to get more protein into each meal, being mindful of hunger cues, and healthy snack swaps. It's amazing how these simple changes can make an impact on your daily macros. In this day and age with social media advice and AI meal planning, the value of having a supportive and knowledgeable real human who can individually tailor and guide your nutrition goals accurately is so apparent. Plus, having someone there to answer your questions at any time in between your coaching sessions gives you that extra oomph of support. If you are considering using Results Food Coaching, I would stop your search here and get in touch with the team right now!!

I have been working with Madeleine for a few months for weight loss and overall health/performance…read more I've learned so much from her as she is so knowledgeable about what types of food I should be consuming and when to support muscle/body recovery and weight loss. Madeleine is extremely supportive - welcomes emails/texts and responds promptly. No question goes unanswered, and I tend to ask a lot of questions. Meal plans are simple and easy to follow. Something that stood out that I was not expecting was... during our first meeting she requested a list of various restaurants I frequent and gave me a bunch of options at each that supported my health goals. And since then she has provided this support when I'm traveling or going out to eat somewhere new (but I honestly have to ask less frequently because she has taught me what to look for). Highly recommend working with Madeleine to reach your goals!