The service department is the absolute best. I have had my RAV 4 in four times and each time I was…read moregiven fast, honest, pricing . Try them out!

I wish I could give a half star or less on this one. Wow, where to begin? I would suggest you buy…read moreelsewhere, I was sold a vehicle they knew was defective. (Air didn't work, they owned and drove it several thousand miles). I had it in their service department over 10 times in the span of a year and they either couldn't or wouldn't fix the problem. Vehicles were overpriced and service was unfortunate. They were all very nice though, which I would expect for the amount of money they took from me. Dumped the car and will never do business with these clowns again.

Dishonest--when I bought tires here, they told me I had a break pad that was almost used up and…read morequoted high price to replace them. Took it to my regular mechanic and they told me the breaks were fine. Also did not honor price matching pledge.

This was the first and last time I take any of my cars to Best One. Bait & Switch !…read more I called Best One to see if they could do an alignment on my on my '08 Range Rover. They said yes, I was quoted $80, and the person on the phone looked up the model and told me it had electronic steering but that wouldn't affect the cost. When the alignment was completed, I was told the bill was $120. 50% MORE THAN THE QUOTE! When I said I was quoted $80, he said my vehicle has electronic steering so that's more. When I said "you guys knew that when you quoted me a price", he said "'well '08 was a transition year" and not all had that steering. That's simply not true (they obviously don't know Land Rover/Range Rover), as all '08 Range Rovers have the same steering system......... and the electronics only affect how easy it is to turn the wheel at different speeds. It has nothing to do with setting the alignment which is purely a mechanical function. Beware of Best One's business practices.

I have gone to Newton's for 40 years! That says it all. Great auto repair. They get it right the…read morefirst time.

09 cobalt needed a new fuel line, they ziptied a new line to the old one, used a 2 inch long 3/8…read morerubber hose with standard hose clamps. no flare on either side of the lines and leaked less than a week after the repair. NOT impressed by their "fix." If you need something rigged for a temp repair they are adequate. If you need a permanent repair, look elsewhere.

I had a minor car accident and got my car repaired here last month. It was a great experience from…read morestart to finish. Before coming here, I visited several other body shops in town, but none of them met my needs or expectations. This was the only shop that did. First of all, they treated my car as if it were their own and, more importantly, treated me like a human being. I told them that I had just started my career and was on a tight budget, and they were kind enough to work with me. In the end, I paid a reasonable price out-of-pocket for the quality and timely service I received. They repaired the exterior damage around the hood as well as the cover of the pre-collision sensor underneath it. After the accident, a warning signal for the pre-collision sensor came on. They examined it and honestly told me that only the cover was damaged (not the sensor itself). That really showed me that their service is conscience-driven. It would have been easy for them to charge me an extra $1000 or so by simply replacing the sensor, and I can imagine that some other shops might have done exactly that. On top of that, when I asked for recommendations for auto insurance, they were happy to share their preferred provider. I had just moved here and had no idea which insurance company to switch to. I'm now using the company they recommended because they told me it was "the only one that knows what they are doing." So far, I've been very satisfied with the insurance company's service as well. This is a trustworthy, local, family-owned business that deserves support. I'm satisfied with the repair. My car looks no different than it did before the accident. Their facility also looks professional and well-equipped. I will definitely keep coming back whenever my car needs repairs in the future.

Recently my 2018 Chevy Silverado was victim of a Hit and Run in front of my house . Cates…read morefacilitated the repairs in coordination with my State Farm Agent Mike Miller . It had been a rental truck and had seen some rough service but Cates did the repairs as if this truck was a show truck . The repairs exceeded my expectations , the finish was as good as if not better than a factory finish, it looks like glass. The color match was perfect . it is an absolutely beautiful truck that I am very proud of. I cannot thank the crew at Cates enough . To David and Chuck , you quite simply run the best body shop in Richmond Indiana and maybe even the state . You simply cannot find such pride in workmanship as these guys provided me. Thank You from the bottom of my heart.

This review is for the Service Dept. I took my '13 Honda CRV for a full synthetic oil change. I'm…read morenew to the area & this is the closest Honda location to me. I made an appointment & they took my car immediately upon arrival. I asked for a tire rotation ($25) but after an inspection, I was told I didn't need it. I appreciated their honesty! I did need a cabin filter (it was dirty). They give you a complimentary car wash after any service. They were done with the oil change, cabin filter & car wash in less than 45 minutes. My bill came to $119. Great experience! I'll be back.

Great people at Wetzel Honda to do business with. We shopped other dealerships and left wondering…read moreif we would return. People make a dealership, and here we found those good people.

UPDATE: August 5, 2026-I heard they had milkshakes, so I decided to give them a try. I ordered a…read more16 oz Toasted Coconut Caramel Cheesecake Milkshake. I was absolutely delicious! I would order it again. This place has so many food items that sound delicious that I am tempted to eventually try them all.

Clean store, very clean restrooms and courteous staff with awesome food selections. Everything…read moreyour could ask for in a quick-stop establishment.

I tried the touchless car wash on my brand new car. It was fantastic. It came out cleaner than I…read moreexpected, with very little drying that needed to be done. I'll definitely be using this again in the future.

I don't know what's happened, new owners? The place on Locust St has really gotten nasty. Floors…read moreare filthy & many machines are broken. I've been coming here for decades & have never seen it this bad. And it smells like a sewer!

Great service. Great people. We just stopped there after having a concern with our vehicle. Glad we…read moredid. Thanks so much for putting us at ease. Thanks Joe!

Always good prices and selection on tires. They're fast and do quality work. They're conveniently…read morelocated just off I-70 and do many other auto services. I've used this location 3-4 times and have always been very satisfied with their customer service and efficiency.