Wonderful experience! Melanie went above and beyond to help me replace my door handle. She advised me with incredible patience regarding a unique piece I wanted to match the original. Excellent experience and highly recommend. Thank you Melanie! read more

This team is great. Always quick, responsive and solution oriented. Rico was so helpful in fixing our deadbolt and was able to avoid what could have been a very complicated (and expensive) lock replacement! read more

Perhaps the worst "locksmith" in the northeast, possibly the planet; their motto should be "F***ing Up Locks All Over Hoboken For 30+ Years!!" The only reason a place like this exists is because it's located in a virtual island of a small 1.5-mile one-horse walkable town where there are only 2 other options available (the 2nd equally as inept and imprecise and the 3rd almost always closed), and it's named "Hoboken Lock." Have a key that barely turns without that scraping feeling like nails on a chalkboard, even though it's only a 2nd generation copy? Is jiggling and shaking a door knob just to turn a lock to come home every day considered "normal"? Does your landlord tell you "all the keys are like that"? Have you arrived on moving day at your new apt, only to find the brand new copy your landlord said he just made up the block doesn't even fit into the cylinder? Did you just get charged $150 to copy a MulTLock you could have made for $10 at 7Eleven down the block (see automated KeyMe machine inside)? Have you lived in Hoboken all your life, and don't know the difference between a properly cut key and those machines down the shore that turn pennies into works of art? And by the way, does your poorly cut brass key have an "ESP" logo on it? If you answered "Yes" to any of these questions, then congratulations... You've been a victim of Hoboken Lock!! This place is literally a small business doing a disservice to its community. It epitomes the sad small town story of a misguided soul who would have been much better advised to go into a different line of work many years ago, perhaps open a bakery or butcher shop....something where much more attention is paid to the senses than to such minor details as precision and accuracy. Be sure to visit Hoboken Lock on your next trip to Hoboken for some semi-working, hurriedly rushed copies made on a single pass, which may or may not include all 4, 5 or 6 cuts of your original. Because in machinery, speed and literally cutting corners is what matters and "just try and see if it works" is what made great engineering feats such as the Titanic possible. Be sure to ask for Karl. read more

Very responsive. When you need a locksmith, you need responsive. They were easy to get hold of, very friendly and helped us problem solve the right solution for our issue. if you live in Hoboken, I am not sure why you would go anywhere else. read more

Bought a new deadbolt from them, went home, destroyed said deadbolt due to my incapabilities. Went back, they provided the repair parts and walked me through how to install it correctly. Nice guys, knowledgable. 5 stars. read more

Paid for 4 Multilock Keys for my condo at $20ea. Told them my realtor and property mgr were going to each pick 1 up and I'd come back for the remaining 2 once they were done. When I tried to get my last 2, they couldn't locate them. Was told I waited too long and they don't remember. Carl did remember the transaction but couldn't remember enough details to justify making 2 new keys for me. Though he admitted I did pay for all 4, but insisted my realtor took all 4 keys (I know that didn't happen). Who doesn't know how to keep a record of these things? A piece of paper in a binder or a computer record takes up no space..unacceptable in this day and age. I'm out $40. Would avoid if I could. read more

Needed to get some keys cut, great store with efficient service, was in and out within 5 minutes and good price. Keys work great - thanks!

Great store - I was in an out in 3 minutes. Inexpensive key copies that are high quality

I typically use these guys and they are nice. HOWEVER, I walked in today @ 5 pm - door was open. With me was (1) baby in a stroller and on me was a very obvious ankle brace (it's badly sprained - and I'm limping). I was told that: a) the man there would not help me (they close @ 5) AND b) I should walk to the hardware store on 3rd street to get help my thought is: these guys have a monopoly in hoboken - no one else does what they do, they know it they don't really care about the "little jobs" read more

I've been through 6 roommates in the past year and a half. It's not me, it's them. I swear. Anyhows, I have had some good luck with roommates I've picked up off of CL but it's that one Single White Female or Pacific Heights moment, that can really shake up a home. I had to have my locks changed due to one manic roommate and since the lock is one of those high security locks, I couldn't go to just any hardware store to get a key made. I had to find a locksmith. Hoboken Lock & Supply Company is located at Sixth and Washington. It's a bit of a hike from the Hoboken Path station, but enjoy all the stores Washington Street has to offer and you will not be complaining at all. Hoboken Lock & Supply has every type of door knob, lock, hardware, and safe you could ever imagine. They make keys in less than five minutes and can even provide you with a key covered in Mets or Yankees skins if you want to rep your baseball pride. I thought that was a little fun. Thank you Hoboken Lock & Supply Company for providing me with peace of mind and making keys a little more fashionable. read more

Unfortunately, this is a locksmith to avoid at all costs. Once Luis visited the home I was intending to purchase, it took a solid month and 3 follow-up calls after he told me I would receive the estimate in a week. As a follow-up at his request, Luis made an appointment with me on the one day I had access to the home, then completely blew it off. When I called to check on where he was, they expressed amazement that he had an appointment with me. Additionally, Luis didn't return several polite calls in response asking to reschedule the appointment, and the owner, Al, didn't respond to subsequent emails or phone calls asking to switch to someone else. Hoboken Lock also states they offer doors, as well as locks, but then it is impossible to get the door person to coordinate with the lock person, so you're not ever able to get the full picture for a larger-scope install. Grade F whether you have a commercial or residential installation. read more

Excellent job and highly recommend Hoboken lock. My apartment lock cores and keys needed to be replaced and I made an appointment for the technician to come over to do the work. Technician arrived on time, was very knowledgeable and confirmed all prices before doing the job. Also he was very helpful and professional. I've used this company in the past and would definitely do so in the future. read more

Very good experience with Hoboken Lock & Supply this morning. Well outside of business hours, Luis arrived and in under an hour from my initial call to them, the urgent repair was completed. read more

These guys are top notch!! Professional, expedient, licensed and bonded. BEWARE OF IMPOSTERS!! There is only one HOBOKEN LOCK & SUPPLY CO., INC. and they are located at 624 Washington St. A company with a similar name and address passes themselves off as these guys. They are not...not even close. I was an unfortunate victim. I needed my locks re-keyed and accidentally called the imposters. Although someone came and re-keyed the locks, they broke them while they were at it (probably to force me to call them again). When I called HOBOKEN LOCK & SUPPLY CO., INC. to tell them about a problem with the lock, they told me about the scam. They came right away to change the locks. I would hate for anyone to have the same experience with the imposters so wanted to write a post. I would also hate anyone to think those phonies are HOBOKEN LOCK & SUPPLY CO., INC. If you have a bad experience with a locksmith...it was NOT these guys, I assure you. Thank you HOBOKEN LOCK & SUPPLY CO., INC. for being professional, responding quickly and giving me peace of mind. read more

I'm not a fan or coming home to a pillaged apartment or waking up to a bed intruder, so when my keys got snatched my first priority was changing the locks. I'm no lock expert, but fortunately the guys at Hoboken Lock are. I thought the hardware would have to be totally replaced, but they were able to re-key the lock so the keys some potential murdered is carrying around are rendered useless. It all took about 20 minutes and $100 for their time and labor. To the big scary man who took my keys: enjoy the oversized glitter star key chain. You can leave it in my mailbox when you realize you're not getting in to my apartment. read more

This place is great. It's the only place I go to get my keys copied because their keys always work and their prices are low. They're also good people. In response to Felicia's review on 5/30/12, they do not have a monopoly by any means. There are several locksmiths in the area, just none worth going to. They are the best. If they're closed, they're closed. Get there early. read more

Here's what I have to say about Hoboken Lock & Supply. To date I had 2 interactions with Hoboken Supply - both for locks for the building where I live in Hoboken - Once I needed to replace an electric strike on our building's front door and they were able to order the same one and have it to me the next morning. Another time I had them come to our building to re-key a few locks and they showed up at the time we both agreed and performed the work in a clean, fast and courteous manner. I would definitely recommend them to anyone in Hoboken. read more

My butt was saved from a lockout on LABOR DAY. Very prompt response, right before they were headed to the beach. What a hero. Very professional, reasonable price considering the circumstances, glad to have someone I can rely on in the future. read more

Had an excellent experience with Hoboken Lock today. Our key stopped turning in our lock so we needed someone to come asap to take a look. The dispatcher I spoke to was very friendly and sent someone out to us first thing. Luis came at the beginning of the time frame we were given, he was professional, friendly and wore a mask. He didn't even need to replace the lock, just fixed the existing one. We will definitely be using Hoboken Lock again! read more

Fantastic service. My wife lost the key to her chastity belt and the tech was here in less than 15 minutes.

I never done business with them, but thought this should be known. While driving the light was red and behind me was Hoboken lock and supply company's van. A lady is crossing the street and the light turns green, the driver slams on his horn, floors past me, cutting me off and almost hitting me and the pedestrian and after I blew my horn he throws trash out the window at my car. Very unprofessional and especially while in your company's van. read more

Had a appointment scheduled 3 days in advance between 8am-10am. At 9am I called to check status. They informed me the guy in Jersey City and may be running late due to a water main break in Hoboken. You do not have to go through Hoboken to get to Weehawken. There is other ways, especially when I live in the borderline of Union City. They even mentioned that it may have to be rescheduled. My question is, why wait until I call you to inform me the locksmith is running late. Why not give me the courtesy call to inform me in advance. If this was scheduled in advance than it may be because I too have a schedule to go by. Please let your customers know if you are running late instead of having them waste their time waiting at home. I could have been running errands instead! Like mentioned in a recent review. It seems this business does not care for the smaller jobs. read more

Thieves, straight up thieves. I had a problem with my front door lock. Guy showed up for an hour, charged us $300 and didn't even do the job correctly. On top of that he snagged some tools from the handymen I had working on other stuff in the house. Greedy, amateur low lives. Go anywhere else but here. read more

Horrible customer service and they don't stand by warranties. We had to call the manufacturer to get our $400 lock repaired! Don't use them!!! read more

Service was bad! The price for making a copy of one key is 60 bucks! Then I left this store.

Completely ridiculous that I was charged $250 for the 2 minutes it took some guy to come unlock my door. Lesson learned I guess, but that is the most preposterous fee I have ever seen and I will NEVER call back in case this happens again, I could travel all the way home to Long Island and back at a smaller cost. EDIT: I was also NEVER told the price while on the phone with the contact at the company. Complete rip-off read more

Needed to make some copies of my keys and as soon as I walked in I was assisted, and the process took under a minute! Both keys worked and it was only a few dollars. Highly recommend. read more

Efficient and professional. Took less than an hour for Luis to replace 2 cylinders, install 2 locks, fix a door that wouldnt close properly, and make duplicates of all my keys. Price was also very fair. read more

Great service. Very nice guys and very helpful. You definitely do not feel like you are being taken advantage of. They were very helpful when locked out and I have always been impressed with the quality of the keys that they have made for me. read more

These guys are outstanding. I had an upcoming work trip and could only take same-day service and they were able to come by in a matter of hours (at no extra charge). The locksmith was knowledgeable, friendly, and he completed the required work in record time. He also explained why he did certain things the way he did, which I always appreciate (I'm naturally curious). I won't hesitate to use them again in the future, that's for sure. read more

Looks like Hoboken Lock gets a bad rap on here. I put in a new front door in my apartment building and had bought the hardware separately. It turns out that the hardware was mostly incorrect but Carl helped identify and fix the issues and Louis came out multiple times until the job was done and was always courteous. read more

These guys are great! Quick response and great service! Definitely my go-to place for keys and locks, thanks Hoboken Lock!

Avoid this locksmith like the plague. They fitted a new lock into an existing one with a surrounding plate. The locksmith asked if I would like to take the surrounding plate off. He said it would look aesthetically better without it. He took it off and I am now left with a gaping hole in my door which defeats the object of a lock! They charged me over $250. They refused to fix my door, were incredibly rude, and will not refund any money. They are extortionists. On another occasion, they cut keys for me which do not even barely fit in the door. I only discovered that they did not work when I took the trash outside over thanksgiving and was stuck outside in my yoga gear in the freezing cold. A kind couple passing by called Hoboken Locksmith who took no more than 60 seconds to let me in. They charged me $300 and refused to offer me a discount even though they negligently did not cut the keys correctly. Again, they were rude and did not want to give me the time of day. Their only real agenda is to get your money and to do a shoddy job. Steer well clear of this Locksmith! As someone else pointed out, they said it would cost only $50 to call the locksmith out to let me in. However, they charged me $300 for a 60 second job. read more

Prompt and efficient. Even tho it wasn't an emergency they had someone over within two hours of the request for service. Rico knew exactly what he was doing and was pleasant to deal with. Our matter was resolved within 20 minutes and at a fair price. Recommended. read more

Called them at 3.30pm and was told it would be a $125 call out fee. Put me on hold and then told me they were closing early for the holiday weekend (it says they were open until 5pm) and so had to charge me an emergency call out fee of $250. This is before the cost of any work was added. Called Hoboken Regal locksmith instead who got me back in my apartment within half an hour for under $180 inc call out and work done. Call them instead! read more

GREAT SERVICE!!!!! I walked in with a special request for a key to be handmade from scratch. I was restoring an old candlestick phone from 1907 which I found with a .05 cent "courtesy box" attached, locked and with no key. The guy took the time to fabricate a skeleton and quoted me a very fair price. After about 15 minutes of work he handed me the custom key. It worked GREAT. This is old time customer service done at a fair price, this would never happen at those monster stores. Applaud the businesses work ethic. Highly recommended. Thanks. read more

The old Medeco lock on our front door fell apart and I was sure we needed a new one. They quoted me about $400 for parts and labor but when the guy came to the house he said it could be repaired and did the repair in minutes. He also fixed two other locks that were giving us trouble. Total cost: $160. They came when they said they were going to, were polite and did great work. read more

We first used Hoboken Lock & Supply to install a new system for our home. They were extremely professional and helpful in their various recommendations, and the parts came in on time. We unfortunately used a different contractor to install the lock system, and I really wish I had used Hoboken Lock & Supply for it. We have had a couple of issues with the locks, and both times Carl walked us through some things to try ourselves first before sending a technician over. I absolutely trust the team at Hoboken Lock & Supply (special call-out to Carl!) for their professionalism and honesty. Highly recommended! read more

First time reviewer. Hoboken lock came to the rescue tonight on my birthday. My wife and I got out locked out of our apartment and within 20 minutes the locksmith arrived. Was able to pick the lock in 5 minutes. Oh and this was close to midnight. Will definitely use again for my lock needs. read more

If you have a lock issue, they have an answer. Even for the most obscure doors and locks in older apts