I've had ongoing issues with the doorknob and lock on my apartment door. My super came by multiple times to try to fix it, but unfortunately, nothing worked. My landlord suggested I reach out to Arthur at Sullivan Locksmith, and I'm so glad I did. He responded quickly and came over as soon as possible to resolve the issue. He and his colleague worked on my door for about 15 minutes and had the lock working perfectly. I highly recommend his services! read more

I sent an inquiry on yelp about getting a key duplicated, because there seems to be only select locksmiths who can duplicate this particular type of key I had. Arthur responded very quickly to my inquiry and requested pictures of the key to confirm whether the store can complete the service. I eventually took the key in and it was done within a few minutes. The store itself is by Washington Square park so it's super convenient to get to. I didn't see the store hours posted anywhere, but Arthur was able to confirm hours of operation pretty quickly via text. Amazing service, and amazing experience. Would definitely recommend! read more

Arthur was great I needed my keys copied and he was able to copy them all quickly and for so cheap!

Arthur was extremely responsive and communicative, no BS, fast, explained everything that was going on with my lock, and steered me away from a more expensive solution that wasn't actually the best fit. I'm now trying to think of how he can help with my building's security system because he was so great. read more

Excellent service, easy booking, simple payment. Arthur fixed a busted lock (and the door) in less than an hour. He suggested repair before replacement which was 100% the right call - great value. He also explained what was broken and how it should be fixed. I would highly recommend Sullivan if you need a locksmith. read more

Requested multiple new locks and keys for my new apartment. Super fast response from Arthur with a quote that was priced very competitively. Arthur requested pics of the locks to verify the state of the locks and then to discuss what was necessary and (equally important) what wasn't necessary to be changed. Arranged for Arthur to change the locks the next day. Super efficient service and excellent work. Highly recommend Sullivan Locksmith and Arthur read more

Business is well managed by an owner who really cares about customers and his business. Overall they really care about quality and satisfaction of their customers. Were very speedy as well. read more

I had a great experience with Sullivan Locksmith! I needed to change the locks on a new apartment and spoke to a few different locksmiths who offered wildly overinflated pricing or just seemed to lack transparency in their services and pricing. Then I spoke to Sullivan Locksmith, who not only were clear and transparent about what they would do and offered fair pricing. Arthur was fantastic and got the job done perfectly without any shady sales tactics and at the price he quoted (And on a Sunday no less!). I would recommend this locksmith to anyone who needs one! read more

Arthur was incredibly helpful. Had a broken mailbox lock and he made time to get it fixed before the shop opened the next day. Super quick turnaround. Highly recommend! read more

Arthur fixed my poorly functioning door and lock with incredible attention, professionalism and intelligence! rather than try to push an expensive solution like a new lock (which he brought just in case I needed it), or two new doors (which I was told I needed), he did some shaving of the equipment, put in a new plate and applied some W40! This was very fairly priced, and Arthur, is such a gentleman! I am beyond grateful and impressed! what a wonderful experience! Thank you so so much Arthur! read more

Fast, competent, and efficient service. Arthur was great, super skilled, showed up on time and got the job done. Thanks!

Great service! Sullivan locksmith Defiantly knows what they are doing! Eric showed up in a timely manner, were very friendly, and fairly priced. completed the job quickly and correctly! Would definitely call them again the next time. Thanks again read more

They helped me get into my apt when I was out with my dog and rescued my Sunday. They were very professional and helped me out quickly.

I had them change locks in my new apartment. They were very responsive, timely, and efficient. Glad I found them!

Asked for help and within an hour he was there and did the job. I did wonder after this was finished if he ever asks for proof of ownership of the apartment locks were being changed. I do own the place but no proof was asked read more

Quick, available and efficient! great service and highly recommend for someone in need of making copies. also pleasant

Did a great job with the keys and shined my shoes. An old school village establishment. Go they're great!

No one answered-the call kept ringing and ringing for more than 4 mins. Sounded like it kept being rerouted.

Douglas and team are quick professional and quality. Don't hesitate comparing locksmiths do yourself a favor and just call them.

I went to get my boots cropped a little and fitted to my calf and he did an amazing job! I requested they be finished in a day and he was able to complete my request and he also fixed my soles and some scratched up leather! 100% recommend and will always come back for shoe fix ups read more

Eric was very prompt in coming to drill open my storage lock. The price and service that he provides is unbeatable. Will definitely use him and Sullivan Locksmiths for any lockout or key needs! read more

The nicest people, with great customer service. Recommended to anyone who needs quick copies of their keys.

I'll keep this review short and sweet--straight to the point. I walk in here with a set of keys I need copied. He asks me how many copies of each key I need--I say two copies for each key. I pay $30 for 6 new keys--5 minutes elapses. I now have 9 keys, and I leave. read more

Sullivan Locksmith - My man knows what he is doing - Keys & Locksmiths Near Me - New York, New York

We live out in Fresh Meadows and are so happy that Sullivan Locksmith services our area. A family run business with heart these folks know what they are doing and will treat you well. I had to describe the trouble we were having with our doors on the phone when Arthur asked if I could just send him a picture. After that he was able to quote me a price, which was within reason unlike another company I had called previously. When he arrived he made the changes needed he was able to trouble-shoot on the spot, and explain his recommendations well. Finally, even though he had to go out to the city to get a spare part not in stock with their Queens branch, he kept a great attitude and was back in a timely manner. I definitely recommend them and would call them again myself if needed. read more

I found Sullivan Locksmith after calling 4 other locksmiths around my location for quotes and turnaround time, and I'm so glad I went with Sullivan. They not only responded quickly to my inquiry, they also quoted the most competitive price and provided stellar customer service. A+++ My keys were copied in less than 5 minutes and they were identical in look and feel - very pleasantly surprised by this (thanks, Arthur!). The best part - when I tried the copied keys later, they worked perfectly. Actually, they work better than the original keys in the old locks. AMAZING! 100% recommend. read more

I am so thankful to have Sullivan's help this weekend! Arthur and his colleagues were kind, responsive, and quick to help me when I was locked out of my apartment. Kevin and David were able to unlock and replace my door lock in a matter of minutes. I would highly recommend them to anyone who is looking for a locksmith! They saved me from a disaster! Thank you again for the excellent service! read more

I never leave reviews!! But Yakub was amazing and I'm telling you I was in there for 2 minutes to get two keys copied, in and out. It was so fast I was almost disappointed by how little time I had to chat with him - he is nice and funny and a pleasure to have met. I popped in on my way home and it couldn't have been more pleasant and convenient. Thank you for everything! Would give 6 stars if I could. Best, Ava read more

Great service - needed a lock changed quickly. Sullivan Locksmith responded almost immediately with a very reasonable quote. Got lock fixed very quickly. Would definitely recommend! read more

I recently moved and needed new key copies. They made copies of my keys in about 30 seconds. Super affordable and easy! Note: they were only accepting cash at the time I went in, which wasn't a problem for me since the service was so affordable read more

Arthur came out installed a lock showed up at the exact time in evening to get a lock installed. He did it quickly. Then On a 2nd occasion Arthur came with Isaac and installed a window gate, installed quickly and at good price, they were on time And do great job. Highly recommended. read more

Arthur was great! He was able to figure out how to install August smart lock on a metal door with a 1930 mortise lock. He was easy to communicate with, transparent with pricing, fair, and very pleasant. We are very happy with the install. Will highly recommend him to everyone. I called a few locksmiths around the area and he is simply the best. read more

Hands down the fastest and best key maker I've ever been to! Made a new set of keys for my apartment in about a minute and they all work perfectly. The key maker also noticed that one of my existing keys was a cheap, brittle aluminium copy. He advised me not to use it (in case it breaks off in my lock) and made me a sturdier one free of charge. Best in the business! read more

These guys are fast and friendly. I just moved to a new apartment on the ground floor and urgently needed window gates. It was a tricky job with uneven windows and an air conditioner in the window but Arthur made it work. He did an incredibly detailed job of measuring everything and installation was so quick and looks great. I highly recommend them! read more

Arthur is very responsive. Very quick service and saved me a trip to the store to make duplicates of the keys. I would recommend his service to folks in Manhattan. read more

My experience with Arthur at Sullivan Locksmith was fantastic from start to finish. He was quick to respond, even on a holiday. The prices were competitive and better than the competition. He was extremely professional, quick, and answered all my questions. You don't need to pay tax, if you pay cash, which is helpful. I had them install a deadbolt. He was on time, even a little early. I'd use this company again. read more

The most responsive and honest folks out there. They will get back to you quickly and move mountains to make things work for your schedule. Arthur is a genuine good guy and knows his stuff. He will show up ahead of the scheduled time and be truthful with what you need. I will deal with him and this shop exclusively from now on and so should you. read more

If I could give 100 stars, I would. Arthur was hands down the most professional person I'd ever met. Super genuine, responsive, and extremely efficient. I called after hours so I got rerouted to another person who did the locks (not affiliated directly to them). Unfortunately the lock wasn't really fixable so they did a workaround and Arthur came back a couple days later to do it for free. Best experience I've ever had this guy is LEGIT. They are a family shop so go support em : ) read more

I've had keys copied in the shop through the years and recently had some cylinders replaced in a new apartment. Arthur is absolutely professional and really seems to take pride in his work. When I explained what I needed over the phone, he asked me to text pictures of my lock and responded right away with an estimate and his availability. He showed up the next day on time, had all the tools he needed to work with my decrepit front door, and was able to address extra things I hadn't even mentioned on the phone - my door was slightly askew and I needed a new mailbox key. My place feels super secure with a fancy new lock installed. Arthur's prices were reasonable and he was thorough in explaining my options to decide between low cost vs high security. Thanks for a job well done! read more

The Professor LOVES great service at reasonable prices, so when he needed a locksmith, he fired up his trusty Frinkomatic 9000 and logged into yelp. Sullivan Locksmith's reviews looked like the kind of service the Professor aches for in the Naked City, so he was not disappointed when Arthur answered on the first ring. After the issue was explained, Arthur asked for a photo of the offending mechanism, but alas, the Professor was holed away in his laboratory and could not easily transport (the re-combobulator was in the shop) to his lair. Arthur was kind enough to say that he would swing by in a few hours THAT SAME DAY to take a look-see. The Professor made some arrangements and high-tailed it over to meet Arthur, who was PUNCTUAL (listen up, service providers: Punctuality. Is. Very. Important.) Arthur took a look at the brokenness that was the front door assembly and like a tomcat playing with a mouse, he tore that thing apart in about 17 picoseconds. Parts freakin' everywhere. Reminded the Professor of his early days with the Frinkomatic 8000. But unlike the F'matic 8000, Arthur had reassembled the parts in no time, unholstered his trusty DeWalt, and re-installed that once-broken mess faster than you can say, "How do ya do, guv'nor" in your best British accent. During the blur of parts and power tools, Arthur was friendly, professional, and emblematic of an honest, hard-working gentleman who knows how to get from Point A to Point B in the most efficient way possible. Although there was little to clean up, I suspect that if there were, he would have left the place spotless. Oh, and the price was way more than reasonable, another thing that brings a smile to the Professor's pasty face. He's a true marksman with his craft and I cannot recommend him and his service highly enough. After the Frinkuplicator 4000 is complete, he will be my first human subject, so that I can spawn a brigade, nay, an army of ultra-capable service providers to eradicate the mediocre-at-best rabble we currently have to suffer with on a regular basis. Frink, out. (drops mic) read more

I just used Sullivan Locksmith for the first time. I needed 130 padlock keys made. They came to my house to pick up my padlocks, made the keys, cleaned the padlocks, and made sure they worked with my existing keys. An absolute joy to work with. Great customer service. I can highly recommend them. read more