Let me first say that I have never gotten a professional to do my taxes before. However, I felt the need to write this review because I have now tried to talk to the office manager and receptionist and been hung up on three times. This is unacceptable to a small business that is trying to get clients. I would stick with turbo tax, as they charge less and will explain every question you have.
I will start by saying Miles was great. Helpful and, though he seemed new at what he was doing, he was friendly to work for. That's where the positivity of HDP ends.
We made our appointment over the phone and I had a lot of questions, so I called about 4 times. The front desk lady was curt, even the very first time I called. I wanted to be very clear and upfront about what I would be charged. The front office seemed very unorganized and unhelpful. They gave me a "range", but said if it was an "uncomplicated" return, I wouldn't get charged more than the base charge. This uncertainty should have signaled me that I should go elsewhere. However, I decided to stick with them. I don't think knowing a price upfront is too much to ask.
We showed up right on time, and were told (rudely again...) that they were having computer problems and they may be a while. After sitting in the front office for 25 minutes, Miles came to get us. He was great, but we had started so late so he seemed rushed. About 20 minutes later, the phone rang saying that his next appointment was there. Miles said he would finish our return "sometime soon" and the appointment was over. We were in there for less than 30 minutes.
I didn't hear from miles for a few days, so I emailed him to check on the status of the return. He said he was working on it and we emailed a few times after that (he had asked us to clarify a few things...) and he said he didn't quite know when he would finish.
A few days later, We got a call from the office and they left a message to call back because they were done with the return. I called back and Theresa was extremely rude. She was confused why I didn't understand the return options and she was extremely transparent about not wanting to explain.
She then told me the fee was $100 more than I got quoted. However, she couldn't tell me why we were getting paid any more than the base rate. I asked to talk to a manager because she still couldn't explain why our return was "complicated" and when I finally talked to the office manager, she interrupted me several times, and then hung up on me.
I called back and after Theresa proceeded to tell me "this is the real world and they would no longer talk to me about my charges" she then hung up on my husband. I can see why the clerk felt comfortable hanging up on me, as the manager is setting this example. Shame on them.
There are more details, but this is too much to include! Please message me if you have any more questions! read more
