My family owns an apartment building in the Bronx, in an area prone to flooding. Floods don't…read morehappen often but when they happen, especially in the Bronx, the amount of muck and debris and water is overwhelming. The last thing we want to deal with is mold damage due to a flood if not properly addressed! The most recent flood caused a significant amount of water damage to the basement and there were some mold issues because we were waiting on "our usual" service to come. When they got delayed again, we reached out to SERVPRO of West Bronx. After speaking with Frank and Jane Ann, two technicians, Nick and Christian, showed up the same day and provided us with a comprehensive water and flood damage inspection, estimate and timeframe. Needless to say, we went ahead. The team they assembled for this clean up were knowledgeable and professional. Having them on the case was super comforting because we knew we could trust them. In the end they did a PHENOMENAL job and addressed every item/concern we had. HIGHLY RECOMMENDED!

Jane Ann Carrelli was incredibly helpful when we had a flood in our basement in Pelham, NY. She…read morequickly responded and always answered my phone calls and resolved all of my water problems. I would always recommend her Jane Ann Carrelli and ServPro. Thank you for your help!

After dealing with kitchen damage, I realized the actual repair part was only half the battle. The…read moreinsurance side of everything was honestly more overwhelming than the damage itself. Every phone call felt like I was speaking a different language and I had no idea what was actually covered versus what I was being told. Finding NYTDR completely changed that experience for me. What I appreciated most was that they approached the situation like people who actually understand how stressful it is to have your home disrupted, not just like another construction job. They caught things in the kitchen that I would've never thought to document for the claim and explained the process in a way that actually made sense. There were multiple moments where I probably would've accepted less from insurance if they hadn't stepped in. The kitchen now looks better than it did before the damage happened, but honestly the biggest value was having people who knew how to navigate both the restoration side and the insurance side at the same time. That combination is rare. Most companies either know construction or know claims. NYTDR seemed to understand both equally well, which made the entire process way smoother than I expected.

Had a consultation with Michael on a mold issue I've been having in my apartment, and could not…read morehave trusted his advice more. A lot of times when you're dealing with issues like this, you don't know where to start and are always feeling like every company is trying to take advantage of you. That is NOT the case with NYTDR! Michael gave me realistic advice for my situation, and made me feel at ease and that I had all the information I needed to make decisions for myself. I would absolutely recommend this company for anyone dealing with mold and other damage issues in your home!

Prestige Development Services, Inc. Provided me with…read moreasbestos abatement of ACM floor tiles throughout my home. They are well priced and very knowledgeable.

After a flood in my basement, I had a major mold problem. I started to panic when I had the mold…read moretested and it came back as "Black Mold". A friend recommended Prestige to me and they came right away. I was honestly surprised at how economical their price was. They removed all of the mold infested walls, and cleaned all the furniture that could be saved, including an antique clock my grandmother left me. Needless to say I thank you guys and recommend you to anyone in need of mold remediation.

Just had my inspection last night, and they were able to accommodate my later hours. I…read moreunfortunately didn't catch the inspector's name, but he was amazing and looked over my kitchen and bathroom where I've been dealing with persistent leaks from an upstairs neighbor and shoddily done repairs by my property manager's "mold guys". He identified areas of moisture that I wasn't aware of and took his time making sure everything was looked over. He also took samples I requested. He was great and so nice and explained everything in so much detail! I don't have the report yet since it was just done last night but just wanted to let his team know he was great!

David and Shayna are both great! They were helpful, patient and came across very reliable and…read moreknowledgeable. I highly recommend them.

My future in-laws recommend Smitty after he did a job for the family a couple years ago. We used…read morehim to re-sand and stain two our the bedroom floors. Smitty was easy to work with, easy to communicate with and reasonably priced. Him and his son traveled out to Staten Island to complete our job. Our floors are GORGEOUS!!! Both guys were super professional and made one of our first home projects a very pleasant experience. I would definitely use them again or recommend.

I moved into a new house and needed my floors done immediately. The team came out and refinished…read morethe floors right away. They were very professional and fast. Best flooring company I have ever worked with. My floors look amazing. I get compliments on my floors all the time. Thank you Smitty!

Highway robbery! I mean you would only call in an emergency and you are at their mercy. A premium…read morerate i understand but no way, it took 2 tries from the snake to clear my line, he did another 2-3 to make it seem like it was harder, but all and all I could have had dinner at Peter Lugers. But, we pay for our mistakes, but taking advantage is insult to injury. I went with a brand name, I'll try local next time.

the call service scheduled a same day consult. Frankie was in the area and came to give a quote…read morewithin the hour. He would have been able to repair the same day, but wanted to make sure he had extra parts in case the job called for replacement of parts unseen within the plumbing. He scheduled the repair with us for the following day 9am. He arrived promptly, completed the job in an hour and a half, and its been working as expected since. The cleaned up his materials, waste, and left the spaces clean. Work performed was replacement of wax ring, reseating toilet etc. and replacing a worn seal within the auto flush toilets.

Such a great company to work with. I walked into a flooded…read morehouse a Friday night, called The Restoration Operators, Carlos & assistant showed up within 45mn. The process started right there and then, the Insurance information was the only thing needed. I didn't have to miss any work day, they did the mitigation, packed my furniture away and did the repair as well. The construction/Project manager Jose A. and team Jorge/Horhe and Mauricio were very patient and understanding during this stressful moment, Jose did a good job communicating during the entire process and was there to answer any and all questions. I didn't regret working with The restoration Operators company and would like to thank the entire team, Cole and the team behind the scene as well. FYI they found Cash under my bed wrapped it nicely and returned it to me with my furniture.

From the owner: Restoration Operators is your trusted partner in disaster restoration, offering 24/7 emergency…read moreservices for water, fire, storm, and mold damage. Our team of experienced professionals, including seasoned military veterans, is dedicated to providing fast, reliable, and professional solutions. With state-of-the-art equipment and a 45-minute first response time, we handle both residential and commercial projects with precision. Our commitment to customer satisfaction and transparency makes us the top choice for restoring your property. Choose Restoration Operators for unparalleled expertise and a swift return to normalcy.

They never even spoke to me directly. Did an inquiry about updating our kitchen. After 3 days,…read moretheir text response was view of our home indicates inability to pay and us wanting cheap materials. I asked for our ceiling to be redone, recessed lighting, new floors, countertops electrical. Etc. My house is paid off, so yes I can pay. Just because I jave not yet updated my siding, doesn't mean that everything inside all apts hasn't been remodeled. And what does bot being right next to a subway station have to do with whether it's worth you doing the remodel? I hope that you guys do no business and you suck. I will also say this message I received may have been intended to be internal only, but they messed up sending it to me Thanks

Yaron and NYHR helped us navigate a very tricky emergency renovation. They were extremely efficient…read morein meeting our timeline, and dealt directly with our insurance company and building management. The work was done beautifully. Highly recommended!