Easily made an appointment online with choices of times. My technician arrived in a timely manner, was pleasant and courteous. He completed the job quickly after having to purchase the broken part for my shower faucet. I have used Roto-Rooter before and would use again. read more

Highway robbery! I mean you would only call in an emergency and you are at their mercy. A premium rate i understand but no way, it took 2 tries from the snake to clear my line, he did another 2-3 to make it seem like it was harder, but all and all I could have had dinner at Peter Lugers. But, we pay for our mistakes, but taking advantage is insult to injury. I went with a brand name, I'll try local next time. read more

the call service scheduled a same day consult. Frankie was in the area and came to give a quote within the hour. He would have been able to repair the same day, but wanted to make sure he had extra parts in case the job called for replacement of parts unseen within the plumbing. He scheduled the repair with us for the following day 9am. He arrived promptly, completed the job in an hour and a half, and its been working as expected since. The cleaned up his materials, waste, and left the spaces clean. Work performed was replacement of wax ring, reseating toilet etc. and replacing a worn seal within the auto flush toilets. read more

At my request I received an appointment to have a consultation/estimate same day I called so that was very helpful. Once I was told what I would need to move forward (which was way above my planned budget) I decided to go ahead with the work which was kitchen faucet and drain pipe replacement. Immediately after starting the job kelvin and his partner ran into an issue with the water turn off valve which they replaced. The rest of the job seemed to go smoothly and before I knew it was complete and looking very nice. I appreciated Kelvin's directness and honesty. Great job guys. Thx. read more

Roto-Rooter Plumbing & Water Cleanup - Plumbing Near Me - Bronx, New York

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I requested a quote and they refused to provide one. Told them I wasn't interested in a service call without an estimate. They then called and sent repeated messages for 48 hours. read more

Roto-Rooter Plumbing & Water Cleanup - They refused to provide a quote to snake a sink drain and called/texted numerous times after being told no, thank you. - Plumbing Near Me - Bronx, New York

I appreciate that they responded in a timely fashion...Also, they have me time to respond, given my hectic schedule.

A few months ago, I hired them to address a minor issue with my sink, and the cost was extremely ridiculous high. I requested that they call me before performing the work and that payments be made directly to them rather than going through my tenants. They assured me they would do this, but they did not follow through. I also asked to change the payment details to my name and called several times, but my calls were never returned. read more

Wow, you service never did the job fake an invoice for the work Roto-Rooter did not deliver but bullshitted their way through the job that they failed to do read more

Warning. They tell you that it's a free estimate but there's the hidden charge of the diagnostic of $200. They've hit me with this twice and I don't want the same thing to happen to you. read more

Scammers I am very disturbed by the erroneous claims of repairs recommended that would have cost 11 k Actually the issue was resolved with a snake due to a wipe in the line Still insisted I needed a camera /video to see issue I negotiated the repair cost to $1,100.00 a huge difference but still costly for a snake solution. From 11,000.00 read more

Service provided 20 minutes of work costing $213 with part of the time promoting Rotor-Rooter's water treatment. Highly over price

They gave me a 2hr window initially, extended to a 4hr window, and did not show up eventually without a notice.

I just called someone! they were rude! I was rude back! they hung up! thank you! it's disgusting! by the way, it was a man

Ernesto was prompt and professional. He explained the issue and worked until it was solved in a satisfactory manner. my experience was great and I would recommend using Roto-Rooter. read more

On April 9, I had a clogged toilet, and remove the toilet myself attempting to fix the problem. After being unsuccessful I called Roto Rooter (no emergency). Plumber arrived, and after attempting to convince me it was the main line I finally convinced him it was only in that bathroom. I can't say whether he was trying to do unnecessary work or just didn't know plumbing. He quoted me $895 to snake under the toilet only!!! Keep in mind I had already removed the toilet. I said good bye and we parted ways. Do these guys get commission? Do they charge more on slower day? This is not inflation!! read more

$535 (plus tax) is what RR Plumbing Roto-Rooter charged for emergency response on short notice to snake out our main sewer line. The job took 45 minutes, clocking it from arrival to departure (late afternoon on a weekday). The charge seems excessive, but the job was done without delay. I leave it to the reader to form an opinion. I suspect most other shops would have charged $125 or less for the same job, if scheduled ahead of time. read more

My experience was absolutely horrible. The first plumber didn't want to keep our appointment but at my insistence, he arrived only to tell me he could not fix my leak. He claimed he wasn't licensed/qualified enough to handle the job. Mind you, I scheduled my appointment online explaining exactly what the problem was and they chose to send someone who could not fix it. What sense does that make? Needing my leak fixed, I played along and rescheduled for another plumber that would be qualified to help me. He came and gave me an estimate of $1600 to $2500. What? First, the estimate was three times as much as the estimate given by the first plumber. Second, the $900 range is absolutely ridiculous. And third, I only needed to replace a leaky water valve beneath my sink and knob in my shower--the estimate was way out of line. Long story short, I went with another licensed and certified plumber who fixed the leaks for less than $300. I will never do business with Roto-Rooter again. read more

Technician walked in just looked at the toilet didn't touch it or anything and gave a price for 650 sir you don't even know if it was just tissue clogging the toilet that's ridiculous will never do business with this company read more

The best there is, available 24hrs a day 7 days a week 365 days a year. Water restoration plumbing excavation they do it all and do it well

A+ service ***** I needed my main house trap to cleaned. I entered my contact info on their online customer service portion of there website. I like the ease of use on there site & functionality. I was able to have someone call me to confirm a set date/time for service. Then they also called me the day of service 30 mins before arrival. Surprisingly the tech had been running late, due to another customer's job running longer than planned, so they called me to update me as well. Upon TK's arrival I showed him the work area. TK immediately knew what tools to get from his truck. TK thoroughly cleaned the trap & gave me pointers on how to keep clean. Now I know no obstructions exist & its clean. I was greatful it all worked out as easily as it did. TK was courteous, quick & mindful of the task at hand. I have other plans to use RR for other tasks. These are all my capital investments & are peace if mind as well as tax deductible. I'm satisfied & will be calling soon for another job. Santiago M Bronx, Castle Hill area, NY read more

Super friendly over the phone but that's about it. Having made an appointment for 8am-10am today, we waited for a plumber to show up for 6+ hours. I tried to follow up with Roto Rooter's dispatch team multiple times only to be told someone had tried to reach us. I was told "we were called several times," but without a voicemail and no 'missed call' notification on my phone, or my husbands phone, that seems hard to believe. When a plumber did arrive at 3pm, we were told the work couldn't be done because it was "too late in the day" and "I should have called sooner." If you're looking for service from Roto Rooter, be prepared to waste a whole lot of your own time while making futile phone calls only to discover that your needs are still not met by end of day. Learn from my ordeal and go elsewhere. read more

Sharif showed up promptly and offered me clear communication about the issue (sewage line needed cleaning sewage gas in the home*gross*) Offered a clear estimate and explained how the work would be done. Experience was as pleasant as spending money to clean up a sewage line could be. read more

I wish i could give 0 stars. We called the 1800 number and they dispatched a local technician from the Bronx. After waiting for him to show up over 6 hours after he was supposed to show up here, he quoted us $527 to simply snake my drain!! We believed that was an absurd amount of money and we were right. We contacted a local company from the Bronx who was able to come within 1 hour and got the job done in minutes for $99! I would rather have my entire house flooded with our own feces and swim around my living room in it then ever call this farce of a company again. I hope this technician is struck with diarrhea and his toilet clogs and he has to wait 6+ hours to fix it and take out a loan from the bank to pay for it. Joke of a company, stay far away read more

The service was prompt.The serviceman Nick was friendly.What started out as a big mess in my bathroom turned out to be a great experience with this company.The job was finished before i knew it. All companies should take a page from these guys as to how a business should be run. read more

I had a very bad leak from my shower- My property management team recommended 'reliable plumbing' and needless to say they were far from reliable- but my friend recommended Roto Rooter- I was very lucky to have Tony fix the problem right away- He knew exactly what to do and showed up right on time. Tony is awesome- and I will only use Roto-Rooter from now on!! Highly Recommend them :) read more

I had a clog in my bathroom sink. I called Roto-rooter and they came fast. The technician was so unbelievably intelligent as well as kind. I urge everyone if you have any plumbing problems to call Roto-rooter. You will so glad you did. read more

I had an emergency, burst pipe, late in the evening. I could not find a local plumber and my regular plumber doesn't work or even answer the phone after 6 pm. I called rotor rooter. They were extremely busy with emergencies; however, one technician, Peter, was willing to drive up from the Bronx to my Westchester home in the pouring rain. Peter was courteous, reassuring, and he explained everything he did. He fixed the problem quickly and efficiently. I also felt the price was fair. Great job Peter. read more

I live in the Bronx. I called roto rooter for 2 major leaks I had running through the house and into the basement. One technician stopped by and offered me a free quote. The next week two technicians stopped by and pinpointed the problem. They were done fixing it within 8 hours. The charge was about 400 an hour plus the cost of materials. Yes the job felt a bit pricey but the professionalism and knowledgeability of the technicians was worth the money. Both technicians knew what they were doing and what they were talking about and fixed all of my problems. Tip: Call and ask for a free estimate. It won't hurt. Its free. read more

The service and the service-person were dependable and efficient doing a preventative 100 ft. reaming of the outflow sewage pipe. My main complaint is about the excessive cost, $500, which was almost twice as much as our local plumber's price. We will be asking for reconsideration of the charge. read more

Came home to overflowing sewage line in garage. One call to roto rooter and they turned up to our house in New Rochelle within 30 mins. Yes the price is slightly high, but that is what you get when you call at 8pm. However, they snaked the line twice right to the street and cleared it all up. They were professional and that is all you can ask for when you have guests staying over and need to get toilets and showers working agin. read more

Ernesto was courteous and professional - he quickly identified the issue and remedied the situation immediately. My husband and I were very pleased with the outcome. read more

This is my first time using a Plumbing Service. Under my sink was leaking so I called this agency and I was scheduled an appointment for Wed. June 14, 2017 from a window period of 11am-3pm. The service guy Henry #2755 arrived around 2pm. He was very pleasant. He was very nice at answering all my questions about the parts that had to be used (I'm a female that doesn't know anything about plumbing so I had a lot of questions). Henry fixed the leak and I'm satisfied with the service and price. If a have any problems in the future I will call this Plumbing agency again. read more

Scheduled same day service = good. However, got a call that plumber would be at least 30 minutes after the 2 hour window, so I had to reschedule for next day = ok. However, had a snowstorm so had to reschedule a second time for the following morning at 10 am. Technician arrived on time and completed service in a timely manner. Fingers crossed, not leaking several hours later. read more

Worst service experience of my life. If I could, I wouldn't give them any stars! I had to call 3 different techs on he same day, and the third person never showed. I never received a phone call that the tech wasn't coming. Each tech is more incompatent than the next and the 2 techs that did show up only made our flooded basement issue worse. After waiting over 24 hours for the third tech to show up, on a Saturday, my husband called to speak with the manager and demand a refund of their ridiculously high priced service. Still waiting for our refund a week later, BTW. read more

My basement was flooded and immediately last night the company sent Tony. He was great. He came over quickly and was very efficient. It was a little pricey but you get what you pay for and job well done. I highly recommend this company if a thorough job is what you are seeking read more

I had roots blocking part of my sewer drain. #1 Roto rooter was able to come on a Saturday which is so helpful for working parents. I can't tell you how many plumbing companies are not available during the evening or on weekends. What happens to people who work? Anyway... #2 Edwin (our tech) called 30 minutes before arrival as promised and showed up on time. He was so nice and took his time to explain how the sewer pipe works in my house and gave me suggestions on what next step I should take. He was so informative and explained things in a way anyone with no plumbing experience can understand. He performed only what job was necessary. Too many service people we have had have tried to maximize their profits and do things that weren't 100% necessary. We loved Edwin and we will be calling roto rooter and requesting Edwin if we ever need them again. read more

"Angel was a gem. He patiently did one trial after another to get to the problem and after 3 hours finally was able to clear the plumbing of the nasty clogging. And then for another hour and half he made sure everything worked, put in a pipe part and finally went at almost 6pm on the Friday of Labor weekend, still polite and smiling after all that grungy work on a hot hot day. If there were more folk like him around, our world would be so much better." read more

Miguel 266 was excellent. Not only did the drain get cleared, he explained things to me to help prevent the problem from happening again. Ask for him, he is experienced and efficient. He cleaned up even things he didn't need to and he knows what he is doing. read more

John (Bronx,NY) - Sharief from Westchester branch out of Mamaroneck was very prompt in arriving to our home , showed upmost professionalism , very friendly and customer service oriented , answered all of our questions and concerns , and repaired our problem in a very timely manner . Absolutely 5 stars ! read more

Great service. I called the company at 12 mid night on one of the worst snow days in New york city and they were here and ready to work at 30 minutes after. The job was done in less than 2 hours . I will always call Roto-Rooter for plumbing! read more