Evan was awesome....! He came in, made friends with our dishwasher and then diagnosed its problem…read morewithin the first minute. Evan then proceeded to put on a Cirque du Soleil performance as he contorted to get underneath the dishwasher to fix the issue. His Chiropractor must love him! Couldn't recommend him more highly and his cost was very reasonable...Don't tell him that or he might raise his prices!

What a blessing Evan of Big Mike's Appliance Repair is! My water dispenser quit working, and Evan…read morewas able to diagnose the issue and repair it. I don't think I've ever had a repair take so little time to resolve. Evan is professional, personable, timely and obviously knowledgeable about his profession. Although no one wants to pay for repairs, I have to say Evan's fee was reasonable. I would definitely recommend Evan and Big Mike's Appliance Repair.

Technician was knowledgeable. Arrived on time that was indicated. I am very pleased with the…read moreoutcome of this job

I called on 12/30/2022 and they came the same day. Waited for the parts until 1/02/2023 and now my…read moreoven is fixed. In 4 days !! Thanks to the technician Victor, courteous and professional knowledgeable. Ok

Great visit to the store to purchase our washer and dryer ... Oscar the Dales Rep was Amazing and…read moreworked with us so professionally and friendly.. I would recommend this store to all ..

From the owner: Take advante of our amazing sales with up to 50% OFF on top-quality appliances. We also deliver and…read moreinstall! We take pride on the service we provide to our customers always aiming for the best possible service, from the moment a customer calls or comes in until the moment our delivery team leaves your house after successful delivery.

UPDATE: They mailed me a check the day after I posted this review. I will never know whether that…read morewas a coincidence or a result of this review, but if you don't get yours, now you know what to do. Changing from 2 stars to 4 stars, which some reservations. WARRANTY: They will try to sell you a warranty, telling you that if you haven't used it after four years, you will get half your money back. But they will put up so many roadblocks that you will never see that money again. (This is a class action suit waiting to happen.) DELIVERY: I ordered a fridge. It was covered in protective plastic film, which a delivery guy pulled off of every surface before they brought the fridge into the house. I had to spend the next hour cleaning filthy fingerprints off of every shelf and the interior of the fridge. It was ridiculous. Fridge worked fine.

We had a poor experience here. We had an appliance emergency. We needed a new refrigerator & our…read moreoven had failed. We noted that Appliance Direct offers same day delivery if you buy before 2pm. We went in and purchased a new refrigerator, a range, & a new microwave (to match). We purchased before 2pm on Saturday. Same day delivery was not available. So, don't count on that. It only happens when several variables line up. We paid $80 for delivery and it was planned for the following Thursday. We were told that we'd receive a call the morning of delivery with our time slot. We did not. Instead we got a call the night before and we're told WE needed to call THEM the following day at 8:45 am. We called Thursday at 8:45 and we're told that the delivery would NOT take place. First, it was because the items were not in stock. That was false. We had already verified all items were in stock. Next we were told that the items WERE in stock, but because the delivery truck did not have enough orders to justify a run to our area, our order would not be delivered. This floored us. At this point we contacted Appliance direct via the email portal on their website, and via their "how can we help you" chat portal. These messages were ignored. To date, no one from appliance direct has ever contacted us about our experience. The following day, Friday, our order was delivered. The delivery personnel were from a 3rd party company. They were courteous, efficient, and all the items were delivered & installed as agreed within 20-30 minutes. We tipped them well and thanked them for their work. This part of the experience was positive. However, I cannot tolerate a business relationship that begins with a lie, has another lie added, and then is further damaged by a complete lack of care for the customer experience. We will not return to this business.

Tony came to my house because of a whirlpool refrigerator issue. He designated the problem right…read moreaway. Took the refrigerator apart in two minutes. I was highly impressed. He definitely knew what he was doing. Was very professional and responsive, got the part ordered and replaced it a week later And the price was pretty reasonable, I thought

Rafael saved my Thanksgiving dinner. I discovered on a Sunday, while browning breadcrumbs for my…read morestuffing, that my oven temperature was not correct. I looked on the Internet and found Appliance USA Pro. I was able to book an appointment for Monday morning to have my stove repaired. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Working with Appliance USA Pro was a good experience from start to finish. I was happily surprised by the quality of the service we received.

Steve of Rod' s Appliance Repair fixed my dishwasher today and quite pleased with his promptness,…read morequick professional opinion of what needed to be done to repair my dishwasher, gave a fair estimate for same. Will use again if need another repair and recommend to friends and neighbors.

Refrigerator issue and YouTubed it. My basic worry was that it was the compressor (which means…read moretrash it). Called the week prior, explained the issue, and he said he doubted it was the compressor. Since they only take cash, I asked if it would be ok until the following week and can he come on a Saturday. He was absolutely right over the phone, called before he came, and fixed it within an hour. Great price, great service. He was referred by a friend who had excellent service twice before. As for the ice machine person's complaint on one of the message boards, I know extremely little about ice-makers, other than they constantly break. Also, if you thought you knew so much, why didn't you just fix it yourself? He may not be the "warm, fuzzy, giggling" type, but I would rather have an experienced, honest, and fair priced repairman anyday!