Tony came to my house because of a whirlpool refrigerator issue. He designated the problem right away. Took the refrigerator apart in two minutes. I was highly impressed. He definitely knew what he was doing. Was very professional and responsive, got the part ordered and replaced it a week later And the price was pretty reasonable, I thought read more

Rafael saved my Thanksgiving dinner. I discovered on a Sunday, while browning breadcrumbs for my stuffing, that my oven temperature was not correct. I looked on the Internet and found Appliance USA Pro. I was able to book an appointment for Monday morning to have my stove repaired. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Working with Appliance USA Pro was a good experience from start to finish. I was happily surprised by the quality of the service we received. read more

Rafael arrived prompt and diagnosed problem and obtained part quickly. Communication great and repair completed quickly and neatly

Technician Rafael was able to diagnose my problem due to the error codes on my washing machine. Unfortunately, I will have to replace my machine. However, I would recommend this repair company. Polite, efficient, professional, and Rafael has over 10 years experience with name brands. read more

Great service and very friendly! thanks Tony for taking care of our requirements we will keep your company at the top of list for repairs to our appliances read more

My refrigerator repair was a very complex case involving an older Sub-Zero unit. At first there were challenges with the parts and communication, but once management got involved, they handled everything professionally and made things right. They took responsibility for the issue, followed up, and ultimately refunded the full amount. I appreciate that they stood behind their work and showed integrity in resolving a difficult situation. Mistakes can happen -- what matters is how a company responds, and they handled it the right way. Thank you for taking care of i read more

I appreciate that they were honest and fair. With the type of appliance I had, the repair would have been very expensive and with as old as it is, the best value option was to purchase new. They didn't come out to our house and charge us a trip fee to tell us that. read more

Great service on time and set us up with a 3 appliance service package​ for an annual maintenance on dryer and two refrigerator

Yes, I will use this company again. (1) they answered the call and engaged appropriately. (2) So challenging to engage with someone not speaking English. Note that if I talk to you in English and you speak to me in Spanish that is fine but what about everyone else? Learn your language craft. This means you don't have to know English from school but all words that have to do with appliance. (3) There was confusion on the deposit for the initial work. They charged each and every time to pay for a credit card so fee for first appointment and then fee for work. (4) they wanted all money upfront and I said "No, because I paid for the appointment, and the work wasn't done yet and a part needed to be ordered." (5) what is NOT fair is to pay for ALL before work is COMPLETED. So they took 1/2 and I had to pay cash for the rest to avoid another fee. That was nice and acceptable. (6) suggestion: appliance USA pro pay all credit card fees after first payment is taken. These fees are not comfortable (7) again work done well, he cleaned up, was kind professional, just challenging to engage with the language barrier. read more

Ralph and his team did an outstanding job repairing our dryer. Their communication was excellent throughout the process, and Ralph went above and beyond to ensure our tenants were well taken care of while we were away. We truly appreciate the professionalism and care they showed from start to finish! read more

Gabriel gave us the best service. He was fast and super helpful. He explained everything in a way I could understand and was very kind. Saved the day for our Christmas party when our oven broke! read more

Called Appliances USA Pro to repair my 2 year old GE front load washing machine. As the washer was still within its 10 year limited warrantee, we confirmed with the appointment setter that Appliances USA Pro would be able to repair the GE washer and apply any warrantee as applicable. When the technician arrived, I posed the same question to him and received the same response with the caveat that "the office" would make the applicable warrantee adjustment to the cost of the repair. When called by "the office" to negotiate the cost of the repair, I was given a price representing nearly half the cost of a new machine. That seemed a bit high. I inquired about the warrantee offset and was told that Appliances USA Pro has no affiliation with GE and that they were unable to submit any warrantee claim. When I asked if they guaranteed their work, Appliances USA Pro said they did for labor only (not the part) for 60 days. I asked for the cost of the part so I would know my liability. Appliances USA Pro told me it was a package deal and refused to provide the cost of the part. We went back and forth for about 10 minutes and the Appliance USA Pro rep (now someone senior to the individual who was first on the phone with me) indicated the part was a flat $250. Given my time on the phone, I was able to confirm the highest retail price for the part from several sources online was $165. Having been an appliance serviceman for years, the scam feels real... 1. A new part should come with a warrantee 2. Invoices should be broken down into parts and labor 3. The fact that the price quoted for the part took so long to get and was so excessive compared with several other retail sources further suggests unreputable business practices at the least We won't be doing business with Appliances USA Pro and recommend this business be avoided if at all possible. read more

Gabo did a good job fixing our dryer, it was the dryer drum rollers and he did phenomenal during the service, very respectful, and a good customer service. I recommend this company to everyone. read more

I called this company yesterday and they came today and repaired my refrigerator in record time. Rafael's work was great. Congratulations! We need people like this in our country. read more

Great service, Gabriel did a really good job fixing my dishwasher. It was really easy to schedule an appointment and he came really fast.

I used appliances usa pro to repair my dishwasher and they came same day and help me out! Thanks for your help, the tech Omar was a wonderful guy !! Thanks a lot ... read more

Cannot recomend. They wanted to charge me for a service call BEFORE they had even sent out a technician. I don't mind paying for services rendered, but before?? read more

Gabriel was extremely professional. Was able to quickly identify the issue and fix it. Texted me when he was on the way within the given time window. Would highly recommend to anyone!! read more

Had a problem with my washing machine which would not start. Raphael sent Gabriel, on a Sunday, no less. He quickly diagnosed and fixed the problem and explained everything to me. The cost was very reasonable. I would definitely recommend Appliances USA to anyone. read more

worst customer service ever, the main guy on the phone sounds like he hates his life and is just very unhelpful. please do yourself a favor and stay away from this company. read more