This company is awful! i would give NEGATIVE STARS IF I COULD! I called for a quote for services…read moreand after they finally came out while I was working they just fixed the problem in the sewer out front. Then they demanded I pay them for fixing something I didn't want them to fix. I had multiple other companies coming out for quotes yet these men felt entitled to just do what they wanted. This was in the street out front of my house and not inside my home. Then they claim it was emergency services when it's an issue I've had for years and was never an emergency! A bunch of liars that scam people!!

Bartman Plumed our house 45 years ago; we didn't have to call them again for 45 years. That isn't…read morequite true; we pumped our well dry 25 years after our house was built and the submersible pump needed replacing. That second pump lasted almost 25 years, but a spring leaking into the well caused sediment and another failure that was not the fault of the submersible pump. So now we have a pump that'll last the rest of my life (I'm 72 years old). Neither service call was an emergency since I was able to reduce the pressure and get by untill they arrived. Five years ago our 20 year old control box failed. They came immediately for that... at 4:30 PM. They were prepared to pull the old pump... at 4:30 PM. You can't beat that kind of dedication to a customer. Bartman keeps up with current information (had me set the pressure higher since the manufacturer recommended it; used a two wire pump this time since labor cost and reliability are better). They installed our second pump while we were away and left the control box for me to install. They could have billed us for a visit to adjust the pressure, and scheduled another visit to install the control box... but they don't work that way. Knowing their customers has something to do with that, but we know and trust Bartman, and they know and trust us.

We had a New Central Air unit installed. They did an exceptional job, taking out the old handler…read moreand replacing it with a new one. So professional, you wouldn't even know they were here. We will use them again.

Beware if you choose to use this company for your plumbing and heating needs!…read more I am glad that I didn't let Gehringer steal 17k out of my pocket for a new heater that I did not need. Sorry Gehringer, you couldn't get the 17k out of me, but maybe you will have better luck with other customers going forward! Facts: Gehringer Mechanical came out to clean my heater as they did in previous years. Upon paying the bill the technician mentions that I have a CO leak and need a new heater. The technician did not provide any back up data to his findings to show me. (Nor could they provide any when I asked for it). Luckily for me, I decided to get other opinions from other heating companies only to find that Gehringer lied to me. I had no CO leak and my heater was fine. Was Gehringer really trying to try to sell me a heater? When I called Gehringer to confront them on the findings, they were trying to find excuses! I demanded that they send me out another one of their technicians free of charge to prove to me that I really need a new heater. When their second technician came out and did the testing with the meters, everything was fine. NO CO leak and I was told the heater was good and safe to use. They even sent their equipment for testing to see if calibration was off, and as I expected it was fine! There is no explanation as to why the original technician told me I needed a new heater. I was also told that they will not hold their employee accountable for this, because he is their best technician! If this is the best your company has then you don't have much of a company in my opinion. Seriously, do you really want to have a reputation as a dishonest company? Gehringer claims this was just a simple accident. I am not sure how they can call this an accident. Your technician intentionally told me I need a heater knowingly that I did not. I am not sure this qualifies as an "accident".

I called three times ,in two weeks, about replacing my heater and air conditioner and gave my name…read moreand number. I was told someone would call me. Still no call from them. Great customer service. Lol Kerry M

Our boiler was not working in Dec 2025 and we had Caleb M from Arctic Enterprises come to service…read moreit. He did work and claimed he resolved the boiler issues. We began having the same issues again in Feb 2026 as the boiler would intermittently shut off. We called him and emailed on a Monday morning as we had not had hot water through the weekend. He did not respond for many hours and then told us that he would have to get back to us later. On Tuesday he said he would have to call IBC and get back to us. It was not until Wednesday evening when we called and texted him and again, that he told us that IBC was having issues with their boilers and it needed a software update. He said he would go to the supplier and see about getting a USB stick and ask them about said software update. We looked it up and attempted the software update. It did not work and we told him this at 8am Thursday morning. Still no hot water for us. He then said that "IBC was having issue with the update crashing the module on certain version, unfortunately the only way to bring it back to life is to replace the control module and reconfigure the boiler" He then told us it would cost 1386.77 + GST and labour on top of that. We responded "If this is IBC tech problem that crashes their equipment then why should we be responsible for the replacement cost?" He responded "IBC didn't tell us to install it, I said I was going to ask if the update applied to the existing software. Here's IBC's tech support number if you want to give them a call." He did in fact tell us that the software update was required and on IBC's information site, they state that the software update does apply to our model. We responded "We called on Monday and have had hot water issues for five days now not including the intermittent working of it since you came to wok on it in December. The work you completed and we paid for in December did not fix the issue. This boiler was worked on in Feb 2025, April 2025, July 2025, Dec 2025 and is now again not working. Hopefully you can understand our frustration with paying for work that does not fix the issue. This boiler was only 5 years old when it stopped working last Feb" Then he said "IBC tech was hard to get ahold of and unfortunately that's out of my control. If you're unhappy with my services I understand if you'd like to go with someone else. Estate mechanical is really good with IBC boilers if you'd like a second opinion. I have other jobs booked today and tomorrow sorry for the inconvenience." We texted back "So you never had any intention of coming this week and planned to leave us with no hot water for over a week?" It seemed that he never had any intention or had not booked any time to come service our boiler at all this week. All he had told us was that he would go into the supplier and ask them on Thursday morning. Then he messaged the following "I said I would call and check if the update applied this morning, you did it yourself so stop messaging me, I'm blocking you now". This is such unprofessional service. We were seeking help, after he had preformed service less than two months previous for the same issue on the boiler. We feel he did not respond in a timely manner and that after our questions he chose the immature response of "I'm blocking you" We would not recommend seeking service from Caleb M.

From the owner: At Arctic Fire Heating & Cooling, our local HVAC professionals are here to help with your every…read moreindoor comfort need. We answer the phone 24 hours a day, 7 days a week and offer same-day appointments to restore your AC or heating system fast. We strive to find solutions that are affordable, reliable, and energy-efficient, so you can enjoy long-lasting comfort all year long. Our technicians service homes and commercial properties in Berks County and throughout Montgomery and Lehigh Counties. Contact us today!