If I could rate this company 0 stars, I would. TERRIBLE service. Jeff is okay. Edward Smith comes…read moreacross as a genuine business owner, but it couldn't be further from the truth! He overcharges and will charge you even more AFTER initially quoting you a price when the job is done. He is very unreliable, not trustworthy and his employees do not show up on time. If anyone actually reads this review, I highly suggest finding a totally different company to work with. Edward takes advantage. I do NOT recommend this company at all. He also comes across as perverted and sneaky, however that is a different issue. Please save your wallets and time! Go somewhere else!

Jeff and Ed are two of the best heating and AC people in the business. They will never try to sell…read moreyou something you do not need and will always come in with the highest quality equipment at a great price. They installed a vent-less AC (the blower is in the bedroom and the condenser is in the yard) in my attic bedroom and took the extra time to ensure that the copper pipe was one solid piece - so they had to bend it about 6 different ways to get it installed. It took extra time but the quality is always first. They had repaired my heater after another heating company over charged me and it still did not work. At the time I asked if I should put in a new system and he said that he could fix what the other heater company could not and get it to last a few more years with out any fuss. When my house central AC final died, they installed an high efficiency heater and AC that will cool and heat my house way better than the old and they did it for a few thousand less than the gas company offered. These guys have done work from friends of mine as well and thy have been pleased. I highly recommend these guys if you have any Heating or AC issues.

I remembered Lawler bc I used them in a previous home and had a great experience. We recently…read morebought a new home and found out there was a problem with our heating thermostat. They came out on the day the said they were going to and were prompt. They quickly diagnosed and fixed the problem. Their prices were fair and reasonable. I would absolutely recommend them!

Needed a blower motor replaced, they arrived as scheduled and took care of the issue. Great job!read more

Immediate response to our heating problem. The technician (Guy) called 10-minutes in advance to let…read moreus know he was on the way. Upon arrival, introduced himself and immediately went to troubleshooting. The technician would not stop troubleshooting and was determined to resolve our heating issue. I never saw someone so determined to fix a problem. Even went through the trouble of chasing down an electrical cable because the unit had no power. Found the problem and heating is back up and running. Guy is very professional, knowledgeable, and polite. Explained everything he was doing and why. Found out he was also youth wrestling and football coach. Highly recommended for service and emergency calls. No BS and straight to the point. Thank you Oehlert Bros!!!

With this cold weather our oil tank line froze and heater disabled. We called Service and in a few…read morehours Guy came and had us up and running in no time. Guy also advised of some things to do to protect oil tank line. We have had Guy a few times. He is always courteous, helpful and very professional. Because of his knowledge, he is in and out, problem fixed. We have been customers over 20+ years

My girlfriend's heater stopped working, so she called this company. They told her the required…read moreparts were "rare" and recommended replacing the entire system for $8,000+, citing the age of the unit. When she declined, they suddenly "found" the part and quoted $1,800, then took a deposit. A quick search showed the OEM part is widely available for around $150, and the job typically takes 1-2 hours. Charging $1,800 for that kind of work is hard to justify. To their credit, when I called and requested a refund of the deposit, they returned it without issue (hence the 2 stars). That said, the initial sales approach was misleading and predatory. For context, another company has since quoted $460 for the same repair.

Very responsive service and "diagnosed" a defective blower motor that was "one of the most…read moreexpensive motors I've seen" and "don't know if I can get one" immediately went into "upsell a new furnace mode" and was assured it was a "competitive price" Big mistake should have immediately called two other companies for quote. Installation was flawless, but the price was exorbitant at $8300. $6-6500 would have been a fair price for a $3400 heater marked up 1.5X and a 6-8 hours of labor at more than $200/hr labor. Met with owner and he justified the price mostly due to "knowing his costs", generous salaries for his employees, enormous overhead, advertising and a "small profit margin" Lesson learned. When the technician goes into upsell mode and tells you they are offering a competitive price, don't believe them. Get three quotes. Also, they remove any negative reviews and want you to not post anything detrimental on social media.

AC stopped working on the hottest day (of course). Called them at 7:30 AM when they opened, got a…read morenoon appointment. Pete called up and said he could make it earlier so was there around 11AM. One hour later I'm back in business. Used to use a large company but always seemed to get charged a lot and they want to sell you a new system. I will stick with these guys. Thanks!

Great experience. Called in the morning and young lady I spoke with was kind and helpful. The owner…read morewas out to check our oil heater within a few hours, working around my abnormal work schedule. He was professional and knowledgeable, took the time to explain what he found and how he fixed it, and recommended what steps to take to prevent a similar issue happening again. They'll be my first call next time.

I had to get my AC/heat pump replaced. Unlike the other companies I got a quote from that involved…read morehigh pressure sales and trying to sell me something more than what I needed. They were low pressure and presented me with exactly what was best for my place, not their commission. On the day of the install 6 people arrived working on the outside heat pump and the indoor condenser at the same time. They arrived at 8am and were done by 3pm. I live in a condo on the second floor and the AC is located in the ceiling. In spite of all the dirt and debris, the hallway was immaculate. They even wrapped the condenser with two layers of insulation so it would not sweat and damage the ceiling tiles.

This company may very well have skilled workers but their communication skills stink. A technician…read more(Ethan) showed up at a rental property I own last Monday and according to the tenant was there for 5 minutes. I received no information or call back from Ethan. I waited a couple days and called their office again and was told they were writing a proposal and I would hear back shortly. I waited another 4 days and called again and got the same reply. So now it has been a week and the manager Chris finally called me back to say they were declining the job and they would refund my $89 estimate fee. No problem there but I really should have been informed at the start that their evaluation would take over a week. Communication is every bit as important as expertise

I would like to thank Glen Hillman for the excellent work he did to repair a broken kitchen sink.read more

We have used this company for 20 years. Always prompt, clean and fairly priced. Wouldnt go…read moreanywhere else. Dan and Glen are great just like all the staff

I turned to Yelp to find an HVAC company to install a natural gas heater in my garage. I came…read moreacross Northampton Heating and A/C and was happy to see 1) they were local and 2) all the 5 star ratings. I figured all those 5 star ratings couldn't be wrong. And happily they weren't. Throughout the whole process, from quote to installation, Bill was informative, friendly, neat, and professional. He took pride in his work and genuinely appreciated being able to be of service. He even went above and beyond and replaced a busted vent he noticed on our clothes dryer. I'm looking forward to a warm garage come next winter and will be calling on Bill for any future heating and A/C needs.

I continue to call Bill when I have a heating or cooling problem. I just had him here today (Oct…read more2020). He's as good and honest as I remember. He fixed my furnace. The pilot light wouldn't stay lit. He worked his way from all the obvious and inexpensive fixes and only got to the more more expensive ones when the simple fixes didn't work. He communicates very well -- he told me what he tried and what was next as he went. I ended up needing a new gas valve and pilot assembly. In my 20 years here, I have never seen my pilot so strong. I'm very pleased with his work. He also helped get my potbelly stove with a gas assembly working again and had some helpful thoughts for how to make it retain more heat.