I ran my debit card to be able to wash the Salt out of my matts. I ran the self serve spraying wash…read morebay option. I only ran the sprayer for 9 minutes and change. They originally charged my card $12, so I thought they would adjust after and the amount would decrease. This was not the case!! The final charge was $22.60 for under 10 minutes of spraying water in the freezing cold. What a rip off!! I'm not cheap, that is crazy expensive and the math from hard money to card payment isn't aligned.

This review is just for the self-serve bays…read more I'm old school; I'm happy washing my car in a pay-as you-go bay where I'm in control of how much time I need and how much soap and rinse I want to use. I'm glad Colonial has a couple of these bays, but using them isn't quite as customer friendly as I had hoped, especially as a first time user. These bays do not have bill readers. They take credit cards, but you don't exactly get to select how much time you want. Instead, the screen will show increasing time/cost, and you have to remember to QUICKLY press the stop button when you think you've got enough... meaning I need to know in advance how much time and money? They're probably hoping you err on the side of caution and overpay. They also take coins, but only quarters and $1 coins. When was the last time you had $1 coins on you? (NOTE: You can probably get $1 coins and quarters at a coin dispenser on site.) I had a bunch of quarters all set though. It's 25 cents per 15 seconds, minimum of 8 quarters/$2.00. But you either need to have your hand on that spray nozzle or have a 2nd person handy, because as soon as you start adding coins, the countdown begins, which means I lost about 10 seconds getting quarters #2 through #8 in. There's also a time lag between when you switch from soap to rinse, which means you may want to switch to rinse maybe 10-15 seconds before you actually want the soap to stop. Having the ability to put all the coins in and then press "START" would be handy, like some other self-serve car washes I've used in the past. I did get my car clean, and I'll have a better idea how to handle this on future visits. It wasn't a bad experience, just not as good as similar service I've had elsewhere.

DO NOT GO HERE! Their conveyor belt is broken and they are not telling their customers. And their…read morestaff is unprofessional. I went this week and I was going to ask when I would be clear to go on the belt, and the second I roll my window down, one of their staff members begin flirting with me and insisting on getting my number, he went to the extend to stop cleaning my car to grab his phone and insist. He then told me to go, and led me the wrong way and my TIRE POPPED. I have yet to hear from the owner on being compensated for repair and roadside costs. The cheaper car wash price is not worth getting your car damaged.

Had my first car wash at Golden Arrow. The gentleman I worked with were outstanding and took their…read moretime and I am very happy with the service they provided this morning. Sunday mornings are a great time to stop in no lines!

their processing of unlimited car wash windshield ideas goes very quickly and smoothly, the car…read morewash itself is very high-tech and does a great job every time

So the first garage I pulled into a quarter was stuck in the machine so I had to pull into a…read moredifferent one. More then one garage had a huge puddle in the middle, very poor drainage. Couldn't even step out of my car without my shoe almost getting submerged. The soap brush was extremely messy, and there was soap all over the wall. Not to mention the hose that sprays water is very stiff to swing around your car. (The metal bar that's attached to the ceiling.) The change dispenser only gives you Dollar Quarters. It's $2 for 2 minutes, and the next step up is $5 for 8 minutes. No happy medium for me. I tried 2 minutes and had to do another 2 minutes because I barely made it around my car. Not returning.

On August 8, I purchased a car wash in Bay 1and it stopped working halfway through. The car had…read moresoap on it and I had to go to another bay, pay, and get a second car wash in the same day to get rid of the soap. I called the number posted for when there are problems, and no one returned my call, nor was I refunded the first car wash which came up to $11.88. Never had a problem until now. When you own a business, you have to monitor it, give credence to your clients like me who can prove what happened, track complaints, etc. You have lost a client.

I have been a loyal customer for years and never had a complaint. However,the last 2 times I was…read morethere, the hot wax cycle never discharged wax. Both times it was the second bay from the left. Thank you.

Horrible customer service. Got turned away for some rust on our vehicle, no apology, swearing…read moreabout how he didnt want to wash "this f***ing thing". Almost had us rear end someone because he was waving us up and not paying attention. Now I remember why I don't ever give my money to them. If I could give 0 stars I would.

After 18 years of using this car wash, including buying gift books for family stocking stuffers,…read moreall of a sudden we can't go through because of our hitch. Okay...so we go through the touchless "car wash", but it didn't WASH! I went to discuss it with the attendants and was told, "It is only squirting water on your car". I took pictures...the car was still dirty. I asked why they take money for a car "WASH" when it doesn't wash. (BTW: Definition of "wash" is "to cleanse", "to remove dirt"). They did not offer to send me through again...nothing. I went back to speak to the manager who demonstrated why their employees have no ability to remedy a complaint. Their customer service is terrible and we will not go back again. I also wouldn't let my kids work for them because people get mad when they don't get what they paid for and I wouldn't want my kids to get the brunt of that anger. Very sad as we try to support local.

The team at the Altamont Avenue location deserve a lot of credit for their attention to detail and…read morethe extra effort they put into pre-cleaning your car before it enters the automated process. My truck (day after first significant snow) had salt, dirt and ice buildup on it .. the guys spent extra time to power spray the ice/salt/dirt. By the time I got thru the car wash it was almost completely gone .. and it was only 27 degrees. Great job guys!!

Staff not friendly. Acted bored. Paid $33 to come home, wash my windows, clean interior myself…read more Poor experience. Won't return.

horrible service. I have a monthly account that's say touch Free wash, however, they activated the…read morebrushes damaging the paint on my car. They are refusing to accept responsibility. the were laughing at the damage. DONT GO TO THIS PLACE.

They damaged my car by using brushes after they were told Touchless…read more terrible! hoffmans will give you the run around and try to distort the facts in an effort to avoid taking responsibility.

I've been going to Broadway for 10 years now. They are honest good people that recommend what's…read morebest for my vehicles. I would recommend Broadway to anyone frustrated with their current dealer or mechanic. The service is professional, timely and at a good value. Ron Crowley

Oh, the irony in his response below... All of this, coming from a guy, who owns/operates a "car…read morewash" on the same property! So, when he tells the next customer, that car washes don't scratch cars, show them this review.... Capital District residents, beware of this scammer! They scratched my wheel during a tire removal. I shared a video of the damage & beforehand photos for proof. They denied causing the damage & stopped communicating like cowards. Not a stand-up shop, when a problem occurs. Beware...