It was April 17, 2023, at 5:30 a.m., and there was a pounding on the door. When I answered, I was told there was a fire and we had to leave. A few hours later, a fire had ripped through our condo building. We didn't know it then, but we would be displaced for over two years. As we all started to figure out where to go now that we were homeless, the stories started to come out. We all dealt with the feelings of loss and heartbreak as we put the pieces of our lives back together. My friend and neighbor of ten years told me of her auto accident months earlier that had left her with head trauma and memory loss. During that time, her insurance had lapsed. Her agent of twenty years didn't call, didn't follow up, and her insurance coverage had lapsed. Then the fire. I was sharing this story with Rich Taylor at a community event, and he asked me to call his wife, Lauren. I asked why, and he explained that she was the president of Holder Mattress and their company was all about helping the community that had helped and supported them. I called Lauren and shared the story of my amazing neighbor, the auto accident, the head trauma, the lapsed insurance, and how she had lost all of her possessions. I asked if there was anything Holder Mattress could do to help my friend. She asked me to give her some time to check into a few options and said she would get back to me shortly. True to her word, she reached back out and told me that Holder Mattress would love to provide a free mattress and box spring for my neighbor. I thanked her and told her I would be in touch once we knew when we could go back home, little knowing it would be two and a half years. My friend is fortunate to have many great people in her life who gave her a place to stay while she waited for her home to be rebuilt. We are finally able to go home now, and when I called Lauren, she graciously responded and assured me that Holder Mattress wanted to help. They scheduled a time this past week and delivered the mattress. I love the message they left: "We will call you early next week to confirm a window of time for delivery, so you'll know when to expect them. They will do all set up, and if you'd like, they can haul away any existing mattress you need to dispose of. You'll simply need to open the door and point them in the right direction. I hope you sleep well on the new mattress!" No old mattress to take away, the fire took care of that, but Holder Mattress and their team showed up, and it was a VIP experience for my neighbor. If you love to support local companies who truly care, Holder Mattress is a company worthy of your support and patronage. read more

I purchased a mattress from Holder Mattress in Carmel, on January 19, 2026. I actually purchased their top of the line model spending over $5000. The mattress was delivered on February 19, 2026, and it feels nothing like the mattress I tried in the store. In fact, it is stiff and hard and has already started to cause me back pain. I am writing this review to warn others that you will be better off purchasing your mattress through a major retailor, who will stand behind their product, usually 100 nights, or your money back. Don't get taken in by Holder's folksy story about a local company that custom makes your mattress personally for you. This is actually a business model that allows Holder to not stand behind their product, no refunds, no exchanges without additional fees, because the mattress was custom made. I realize that based on other reviews, some people are happy with their purchase. I am happy for them. I am speaking to the people where the Holder Mattress was not a good fit and the customer is not happy. You have absolutely no recourse! I actually reached out to Holder and was told that I could exchange my mattress for a $500 fee, but since I bought the most expensive mattress, any other mattress I would choose, would be less expensive and they would not refund the difference. I strongly encourage you to learn from my $5000 mistake! Carl L. read more

My last mattress was over ten years old and cheap so I decided it was time to upgrade so I would get a better night's sleep. Bought a Holder mattress from the Carmel store at the recommendation of a nurse I know. Worst. Purchase. Ever. My mattress isn't even a year old and I am sleeping on the couch to escape it. I wake up with back pain every day when I sleep on that torture device. When I'm lying in bed I can actually tell I'm not flat, that I'm being tilted toward the center of the bed. They have a return policy that is too short to be helpful. Bed felt great in the store but it's turned into an expensive (and very painful) mistake. And yes, I've flipped the bed and rotated it plenty of times to no avail. My New Year's resolution is to call the company and complain - and to find another mattress! read more

I have had nothing but positive experiences while shopping at Holder Mattress Company. We have a Queen Size Mattress, a dog Mattress, and several home accessories all have been of the highest quality! read more

We bought a mattress and went back and bought a gorgeous bed at Holder. There were many personalized options to choose from with the mattress and we were thrilled that it was made in Indiana. Both experiences were wonderful, from the mattress experts at the showroom to the gentleman delivering and setting up our purchases! We highly recommend Holder Mattress! read more

My family will only sleep on a Holder Mattress. I love their pillow and mattress protectors, decor and women's accessories too!

I love my Holder Mattress. I have had a king size pillow top since 2010. It is still as comfortable as the day I purchased the mattress. Since it is two sided I have flipped and rotated the mattress regularly. The staff suggested that I take a lot of time in the store trying out the mattress to make sure it had the feel that I needed. Because the mattress can feel firmer when you get it home and sleep on it the entire night. Needless to say the staff was very helpful. I like a firmer feel, but based on their advice I decided on a mattress with a slightly less firm feeling. It worked out perfectly. I really like to shop local and the company makes their mattresses in Indiana. They also use more natural materials and don't spray it with nasty chemicals that the other manufacturers use. When this mattress finally wears out I'm going to Holder Mattress for my next mattress. read more

My husband and I purchased our king size Holder mattress right after we had our twins. It is the most comfortable bed I have ever owned. Each of our kids even had Holder Mattresses in their cribs. The owner Lauren is dedicated to her business and stand behind her product 100%. I love the fact that they are locally manufactured. read more

Update: Customer service gave store credit and was very nice about the situation. Have to say, great customer service!

We bought our new mattress at Holder and love it. What impressed us the most - other than the product's quality - was the knowledge of the staff. They are not just salespeople; they know the details of their construction and why Holder chooses to make the products the way they do. Interestingly, Holder has also become my favorite place for gifts. From unique home decor to fun jewelry and ponchos, they're a great, convenient place to shop. We're happy to have them conveniently in the Indiana Design Center. read more