I've stayed at this Holiday Inn Express on Hughes Ln many times over the years and have generally had good experiences, which makes this situation especially frustrating. During a stay in late February 2026 (Room 432), I encountered live roaches in the room and checked out immediately (2 days into a 4-day stay). That alone was bad enough, but what followed was worse. At checkout, I asked the front desk clerk, Lydia, if this had been reported before and was told it was "not the first time." I expected management to follow up, but no one reached out. After multiple attempts, I finally spoke with the manager (Cal), who told me the issue was not isolated and blamed their pest control vendor. He also said he had tried to contact me but didn't have my number, which didn't make sense given that my contact information is provided at check-in. I tried to resolve this through IHG Diamond Services starting January 30. While they initially responded, the case stalled while waiting on the hotel. I eventually escalated to executive-level review and never received any response at all. Nearly two months later, there is still no resolution. I travel frequently for work, stay at IHG properties often, and don't write reviews like this lightly. A serious room issue is one thing, but the complete lack of follow-through and accountability is what stands out. Disappointing experience overall. read more

Honestly what you would expect at staying at the holiday inn. Some cons: the tv was too small and outdated. The rooms are old and the carpet was dusty. Also, the most annoying part was that the Fire alarms went off throughout our stay and woke up our baby during her nap. Some pros: Staff friendly. Cafeteria lady refilled coffee immediately Cleaning ladies check in on us when the alarms went off. And they have Dove products in the bathrooms. read more

Holiday Inn Express Bakersfield - Hotels Near Me - Bakersfield, California

Great place to stay. The rooms are clean and comfortable. They offer a wonderful breakfast too. The staff are very friendly

Everything!! Service and hospitality were excellent!! Including the free breakfast!!!! All the staff are amazing!! read more

Holiday Inn Express Bakersfield - Clean and comfortable!! - Hotels Near Me - Bakersfield, California

Had a good time . Breakfast good room are clean . I would come back for sure . The employees a bit anti and mean but good place to rest for the night definitely read more

Checked in due to visiting family. There are not much options around their house. This is not the best hotel I've ever stayed at, but for this little town, I would consider it pretty good. They have a pool (tiny) and hot tub (no need to use as it's normally so hot here). There was no fee for parking. Hotel was clean and had a mini fridge, small TV, small microwave, and you can request toothbrush/paste and razor if needed. I thought the pillows were cute as they had it discreetly labeled as a pair of soft and a pair of firm for everyone's different preference. AC worked well. Staff were polite and there was a great breakfast in the morning. They had a cool pancake maker machine, one push of the button and it will make two pancakes for you (great for more clean method of making them). They had a good omelette, scrambled eggs, bacon, sausage, oatmeal, muffins, cinnamon rolls, yogurt, milk, juice...just a lot to satify everyone. Fresh fruit also! They also baked cookies that they had near the check-in desk to grab and go. read more

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This was an interesting stay. If you've read some of my other reviews, you'll know that my hotel stays can be quite unique. This one was no different, but had a mix of good/bad. Let's get into it. Room/Hotel - The room itself was decent sized, and I had a wonderful view of a parking lot/putt-putt area/pool. The room was clean, which is a plus. The bed was comfortable, which is another plus. Here's where the interesting stuff comes into play. I was struggling to fall asleep due to what I thought was construction noise nearby. I went to my window to find it was a tow truck, and he appeared to be speaking to a couple of "ladies of the night" who must have been operating out of a car that may or may not have worked. It looked like he was supposed to tow their car, and they may have been pleading for him to let them keep their office in place. Eventually the noise of the tow truck went away, and I was too tired to check the conclusion to this saga. About an hour later, I was woken up by my entire room shaking with a train going by. I never noticed the train tracks when checking in, but it was impossible to miss once the train was going by! Most people have to pay at least a quarter for a vibrating bed, but I got mine for free. Pro tip - Wait for the train to come by for your love making to get the full seedy motel experience with the vibrating bed. Staff - The staff were nice and this location offered a free chocolate chip cookie upon check in. The cookie was good and their breakfast area the next day was also pretty good. Overall, I would have enjoyed my stay a lot more if it weren't for the sex worker saga and the train feeling like it was going through the middle of my room. There was one random moment where we got into the elevator and the door wouldn't stop opening and closing making me think I was about to die in some Final Destination type of fashion, but it eventually resolved itself and then wasn't a problem again. Other than these things, the rest of the stay was nice. Not sure if I'd come back here again for work purposes. Sleep is very important and I didn't get as much as I would've liked for my event the next day. read more

I guess because I used my points for my room. I was given the crappy room. The room has a weird smell and then no chair in the room. I would have gone back to the front desk but she wasn't that friendly and I didn't want to revisit her. My husband stated that's why he didn't want to stay there but at the moment we had no choice as our house was getting worked on. I need to gift the rest of my 23.000 points as I don't care about staying here again. I normally pick this hotel through my job for Fresno but this ruined it for me. Plus in Fresno they hold $25 and this place had a hold of $150 absolutely ridiculous!!! It's not The padre!!!' read more

The bed was comfortable and the WiFi worked. The bathroom has a very bad sewage smell. The TV had no turn on off remote. We had to touch the switch on the TV. The window curtains didn't close completely so we were woken up at 6:00am by the morning sun. The breakfast was good read more

Very bad service inside the room junk brake fest not even enough food for customers in the morning shower room, water not going through in bath you can't even take a shower I pay $122 for junk hotel never came back here again. read more

Easy check in, clean lobby and room. Breakfast was very good and the evening cookies were delicious! Parking lot was well lighted and felt safe! We will be back! read more

I'd say that's the best place to stay in Bakersfield holiday Inn is a great brand rooms are clean security guard at night compared to other places in Bakersfield. The location is good. read more

This hotel was great overall :) is a good spot to rest on a trip from the bay down to LA. However, the cleaning people forgot to throw away the previous customer's soap :( ew Everything else was perfect tho! Hopefully it is just a one-off read more

Holiday Inn Express Bakersfield - Previous customer's soap in the bathroom :( - Hotels Near Me - Bakersfield, California

This place looks nice and is being redone. However, there is a train that runs through town at 1:15am and 4:15am. If you don't mind being woken by a train blasting its horn not once but twice in one night, book it! The idea of an overnight stay is to rest. Nothing like a heart pounding wake up call while a much needed rest is in order. read more

I booked for 3/20 but arrived at the hotel at midnight. The doors were locked so I rang the door bell multiple times and no answer. I began tapping the glass till the receptionist came out. The old man gray hair and beard with glasses started to yell at me. While checking in he said 5 words to me asking for my card and to sign. Being a platinum member I expected more. I will never stay at this location again. read more

Rooms were clean. Complimentary breakfast was as expected no issues. The only issue I had was a loud noise all night not sure if it was the AC or the pipes in the wall. I had to use a white noise on YouTube in order not to hear it as much. read more

This was a very clean very updated Hotel. Staff were all friendly. Hotel just renovated and it is stunning when you walk in. And it's only 1 block from Buck Owens Crystal Palace. read more

Holiday Inn Express Bakersfield - Reception as you walk in front door. - Hotels Near Me - Bakersfield, California

The area this hotel is in seemed rough, with homeless people sleeping in tents and on the grass across the street. The front desk lady was very nice and had to deal with an incredibly difficult customer in front of us so I felt bad for her. The hotel and the room itself were very dated and even though it was mostly clean it kind of felt dirty/seedy especially since it was dated but also very dark in the room. The ice machine was also broken on the first floor so I had to go farther upstairs to get to a working one. This place isn't awful if you're on a tight budget but also not good if you have decent standards. read more

This place is something else and truly infested with roaches. I have proof to show that I'm not talking crap or just slandering the place. First off I had to pay a hundred and fifty deposit so I paid it but I woke up to a roach on my pillow at 5 in the morning, I continue to look around the room and actually found by the entertainment center in the back of the refrigerator infestation roaches in the corner I got video tapes pictures proof I will post but the worst part is when I went and told management I don't know what the lady's name is her name might be Mar or I don't even short for something but she was a real asshole treated me like I was a POS. THIS place sucks one of the rudest females and just down rite rude. When we call and we try to talk to the lady she don't even answer when she does answer she hangs up like she literally hangs up the phone on us it's when everybody know how much filth and roaches are in there read more

Be careful making a reservation with Holiday Inn Express because if you are unable to keep your reservation, the company will take your money all the way to the bank. I made a reservation for two nights for dates in early February. Unfortunately, I contracted a fungal infection on my hands and my physician told me I could be contagious. I thought I was doing the right thing by not going on my trip. I did not want to take the chance of infecting hotel employees or guests. Now my credit card has been charged $500 for the nights that I never used. I have friends in Bakersfield, and I will be traveling there a few times this year. I will not be staying at a Holiday Inn. I am going to Bakersfield in a couple of weeks and I have reservations at another hotel in town. If staying in Bakersfield, I would advise you to make reservations elsewhere as well. --Robert read more

The front desk agent today at the Holiday Inn Express and Suites I stayed at last night was horribly, horribly rude. Her name, I believe was Maravella. She was stressed out by guests who arrived too early and took it out on me and my autistic daughter. She called at, by the clock in the room, 1:03. We had arrived at after 3 am and they had given us a 1 pm check out. When she called we had our back packs on and I was trying to get us out the door. I told her I was trying to get us out of the room and she continued to rudely berate me and threaten to charge me for another night. I explained I was trying to get my autistic daughter out and she said, "I don't care. What does that have to do with me? You need to get out so that the people checking in can get it." She has 0 customer service skills. When I tried to talk to her about it at checkout she doubled down on the rude. All I did was say, "By calling and being rude, all you did is make it take longer for us to get out of the room." She immediately got super defensive and loud and said she wasn't rude, I was. I said she acted the same on the phone as she was acting now and she then blamed her behavior on me and me being rude. As I was leaving she muttered Karen underneath her breath. Which I am not. I have never, ever complained about any of my stays in IHG hotels. I have stayed in this one several times and never complained. You can even see my positive review from 2020 below. She was HORRIBLE. She wouldn't even check me out and was just an awful person. She didn't even know who I was when I walked up but there was no smile, no greeting, no "how may I help you?" Just stared at me. I didn't inform hotel management because the awful woman at the front desk told me to leave. I never raised my voice but she definitely raised hers. She yelled at me. She called me rude, and then when we were face to face when I tried to explain that we were a few minutes late because my autistic daughter was having a hard time, she again said, "What does that have to do with me? I don't care about that." She clearly lacks not only all customer service skills but also lacks common human empathy. My daughter was literally right there with tears still in her eyes. She needs to learn about how to treat people who are different, like my non-verbal, high care needs autistic daughter, with kindness and respect. If she can't, I can only imagine the problems she will continue to cause with other disabled people. read more

Worst night, bed lumpy. It's clean, I'll give it that. But again they charge you a deposit for damages, we as consumers should charge for comfort level, which was very low. Go somewhere else, maybe it was my room on the 4th floor. read more

There were positives about this hotel like the breakfast and cleanliness but I'm afraid I can only give it two stars. All I care is that it's clean, quiet and comfortable. It was clean. However, the bed was hard as a rock. After two sleepless nights on that horrible mattress we could hardly wait to get home. As that's not enough, our room was adjacent to a train track and each night between 2 and 4 am it would come barreling down the track blaring its horn. Not cool at all. I do wish hotels could be more generous with towels, this one no exception. Folks with long hair need two, one for hair and one to dry with. It wouldn't be too hard to leave four towels for two people. But you have to ask for an extra one. The bathroom was otherwise well equipped with mounted supplies rather than little bottles and baby soaps, which worked out fine. Plenty of counter space and a nice shower head with non-slip tub. Good size fridge and two chairs. Just wish we could have gotten some sleep. read more

If I could rate this place zero stars I would. This place is disgusting and filthy. My parents just stayed here, and there room was infested with bed bugs. After taking it up with management i should say more like the front desk. they were not able to reimburse them with there money back. This shows the lack of training and how unprofessional the staff is. My husband has worked for customer service at hotels before and the way this situation was handle would have been different. read more

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There are plenty of other hotels in the area that don't have awful front desk people. Yikes. They made a mistake that I was forced to come down to the lobby to fix while I was on hour 4 of puking from food poisoning, which I told them, and all they did was blame me for their mistake and never once apologized. Definitely not my fault, and Customer service 101: Don't blame the customer, especially if the mistake was made by an employee or the company. It's not that hard guys. read more

Absolutely the worst experience at any IHG hotel ever. With all the hotel options in the area, save yourself and stay at a better hotel. Management is failing. read more

Pretty good for the price. But our air conditioning struggled to get the temperature down. And the main hallway floors were quite dirty.

Wish i could give half a star. Rude workers, calling out rooms at 1:30 AM to tell us that breakfast would be at 6:30 not 6. Then, the breakfast didn't open until 6:40. read more

Pretty rude staff at counter on June 19 2024 at 9 pm. The water in the lobby is empty. It's like 90° at night. They gave me a Kirkland water (woo hoo) which I was grateful for and drank in like 2 seconds. When I asked if I could grab another 20 cent bottle of water she looked at me like I was psycho. 'Didn't you already get one?' Yep... my bad. No water for guests... don't worry about it. Make sure you make your guests feel like you're pretty much accusing them of taking advantage of your overwhelming generosity. So glad I'm an elite member :/ read more

Holiday Inn Express Bakersfield It may take a few days for the property to get back to you. If you don't hear To whom actually this is strictly for the miserable front desk clerk and I must add like soo many other guests, I encountered this extremely rude, speaks to you in a way that is totally disrespectful but she also talks to you almost like she wants you to be rude back to her like she is challenging you. I didn't catch her name because her name tag was semi hidden but she's a Hispanic chicken age 24-34 Curly hair and glasses. Management needs to FIRE THIS WOMAN WHO MAKES CHECKING IN A OUT OF LINE HORRIBLE EXPERIENCE AFTER ALL THIS GIRL IS REPRESENTING THE HOTEL. I HAVE ALREADY POSTED 5 REVIEWS IN THE LAST HOUR AND A HALF ACROSS THE INTERNET AND I'M NOT THRU.THIS BROAD NEEDS TO NOT HAVE A JOB DEALING WITH SOCIETY AND BELONGS SOMETHING THAT SUITS HER ATTITUDE LINE MCDONALD'S COOK OR JANITOR Sep 29, 11:09 PM Type your message here read more

Very comfortable hotel to stay at in Bakersfield! It is located in a very dimly lit area of town, but it is a very fairly priced stay for the amount of amenities you get while being a guest here. We stayed in a double full-size bed room, and it was a great space to relax in. The beds and pillows were comfortable and clean. The room also had all of the usual amenities including a Keurig and TV, and the bathroom even had soaps and hair products that are non-toxic plant based formulas, which I really appreciate. There were a few imperfections, like my mom almost pulled the entire mini-fridge out of the spot it was in from trying to open it, but nothing that could completely ruin your time here. The complimentary breakfast is pretty good considering that there are enough options to meet dietary restrictions and still fill you up for the day. Several people stood and stared in fascination at the automatic pancake maker. Great way to end our stay before check out at 11AM. read more

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Don't even think about booking your stay here! Pool is closed! They aren't serving any hot breakfast. They don't have a plug for the tub for you to take a bath if you wanted too. We even tried asking if we can do reservations for the pool just like how other hotels are offer the option to. Terrible! Pissed off and it's in the damn 100's!!! read more

Holiday Inn Express Bakersfield - Hotels Near Me - Bakersfield, California

First the bullet proof glass at check-in should be a clue. Next we had to make a deposit in case we smoked in the room. I have severe asthma so I am not a smoker. The first room we were given had been smoked in. The second room we were given was very musty. If you are looking for the typically very nice Holiday Inn Express experience, this is not it. read more

My husband had a work thing in Bakersfield. He needed to be there early in the morning. So we decided to get a room here at the Holiday Inn Express since it was close to where he needed to go. The room was as expected (very nice) and spacious. If we come to this area again I would definitely book at this hotel. read more

Don't stay here if you value your property. My vehicle was broken into in the Hotel parking lot, everything of value was stolen and the the Hotel *security or anyone from management didn't even notice. Upon waking at around 7am I walked out to my car to find all four doors wide open and the glass windows broken out. All valuables were stolen. When I went to speak to the Manager I was told they were not at the property. When I asked to speak to the security that was on patrol that night, I was told there was a shift change and they had gone home. Conveniently no one at this Hotel knew anything about my car being broken into. Nothing on Camera as well. You would think a National chain as large as this one might have some security, but as I unfortunately found out there is none. Upon more research at this location, there is a very high number of thefts and break-ins at this Hotel in Bakersfield. I would advise anyone thinking of staying, to absolutely avoid this place. read more

Worst holiday inn I've stayed at. The printer didn't work, my key cards didn't work upon check in, and had to go back down multiple times. Turned out that the lock on my door was upside down. Other times the cards just plainly didn't work for any out door entrances. The music in the halls were loud enough to hear while sleeping. And oh yeah, gotta love the loud cargo train at 1am and 3 am honking its horn. Will stay at other options next time I am in town. read more

Just a short stay at a very reasonable price. Room and hotel were very clean. Breakfast was standard and delicious. Took off a star only because of the location noise due to highway traffic, such as sirens. Highway noise was not a problem. Nothing the hotel can do about it, but if you don't like outside noise this may not be the place for you. read more

My husband and I had been staying in this hotel for over 3 months due to water damage in our home. We have had 3 diffrent incidents while staying here since then we had been moved to 3 diffrent rooms during our stay. First room we had bed bugs in our bed, second room the bathroom from the 4th floor flooded over to our restroom and the last room housekeepers wouldn't do their job. We had a check out date untill August 25 unfortunately due to a poor lack of management, poor house keeping & gossiping from some house keeping/laundry lady & kitchen lady we got kicked out today for complaining to managment yesterday about housekeeping giving me a hard time for an entire month regarding us putting our sign on the door according to some of the housekeeping and their policies the sign was avoiding them to go in to clean. That sign would only be their on certain times during the morning. Some of the Housekeeping lady's and the kitchen lady Juana started to gossip about me saying that I was always asleep and that was one of their excuse to not cleen the room. I had to go to work at 11:30am and my husband would come in right after me from work in many occacions he had them walk in on him to clean the room while he was asleep. I asked several times for them to set a time to come in and do the cleaning they said that they would be ok to set a time with me I agreeed with them at 9:00am and that never worked. Belen from front desk called my room on friday 7/19/19 to ask me what time I wanted them to go in? I told her my room was already done since I had left before 9am on that morning, she then asked me to call them each morning to let them know each morning when I left so that they could do my room. Why would I have to to that every day? That's their job to go and knock since the sign was not at the door. Who told her to even call me in the first place? According to management manager "Laura" who is so unprofessional and rude said that the staff and her self felt threatened by us. She told us to leave the hotel as soon as possible because we had threaten her, we had recieved a call from a 3rd party company who had done our reservation to notify us on their decision of kicking us out today by 2:30pm when my husband arrived to the hotel after work 12pm we went to ask on why they had decided to kick us out and that was their excuse. Why would they feel threatened by us? Because we are mexicans and she's white? Because we asked for a solution and they failed to do so? My husband asked to speak to the manager on top of her and her excuse was that he was in a phone conference he said its fine I'll wait for him she then said he wouldn't be available for the entire day. When i said to her that him being unavailable to speak to us was a bs story to have us not talk to him she started to screem at us infront of other people (guest) and staff "to get out of her hotel premises as soon as possible" she doesn't deserve to even be called a manager. I have filled a corporate complain towards her and every staff involved in this situation and hopefully something good is done out of this situation. Thanks to this unnecessary drama/problem we are now in a real hotel with staff that knows how to care for their customers and has a great customer service. My advice to anyone staying there for a long time is to run away as soon as possible and to avoid the gossiping lady from the kitchen Juana that will save you from many headaches. The only good thing about this place is they still have a few good workers who they don't appreciate or respect. Security guard's deserve a better hotel to work at and Jhonathan and Chan are the only good front desk workers with a positive attitude and a good customer service the rest can't even bother to even give you a fake smile or a fake greating. read more

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The property is very nice but I had to deduct two stars for the following: 1. The first room they put me in (#431) smelled of cigarette smoke - and seeing that someone had to go into the room prior to my arrival to switch out the feather pillows, they should have alerted the front desk and switched rooms prior to my arrival. 2. I was moved to room #424 which was a perfect room but on this side of the building I could hear the trains very clearly - there were two during the evening/night. Now to the positive The Front desk receptionist was attentive, professional and quite efficient. When I call down to address my concerns regarding the first room she immediately adapted, change rooms and had the maintenance person meet me upstairs on the forth floor with keys to the new room. My room was extremely nice, spacious and clean! I did notice there were no USB outlets anywhere in the room which is not typical for an IHG property. The room came with a desk and chair, a separate chair and ottoman, a flat screen television with numerous channels available, a microwave and a half size refrigerator (no freezer). The bed was extremely comfortable with ample pillows provided as I requested. The bathroom was spacious and clean and the towels were probably the fluffiest I've ever experienced at and IHG brand. Once I fell asleep, I did not wake up until the following morning. There was an exterior inground pool and a hot tub however I did not use these abilities nor did I eat breakfast. As I was departing this morning I did take it to the fitness room there appears to be a little machine, a treadmill and free weights available. Overall, I would write this hotel as almost excellent experience read more

My fur babies Ollie Charles & Hunni Bun luv this place!! Me too! Otis the groomer does an amazing job of capturing all of Hunni Buns cuteness! He is very patient and you can tell he has a genuine love for animals. They are a little pricey but they will price match and often email coupons. I prefer this one over the one on Blackstone & Barstow. I drive outta of my way to come here to the Clovis location because they are so helpful and polite- unlike the location on blackstone where they are rigid rude and condescending. read more